This Rosauer's is such a great store. The employees are kind, helpful, and they work so hard to keep their store clean and filled with items that people need. They also carry unique food items that many other grocery stores, including larger chains, do not carry. If you ask them to start caring a product for you, they will do their utmost to get it into their store. The only complaint that I have ever had about this store has been a recent one. It is this. Many of the workers at the deli are younger with less experience persons, teens and 20 somethings. I'm not ageist so that's not my complaint. My concern is that some of them have not been taught, or perhaps they've forgotten, or they're busily helping others, so they neglect to change gloves or ask if they should change them, for a shopper who has food allergies. As the parent of a child with fish allergies, not just shellfish but all fish, I'm very careful about those salads in the deli. I make sure not to order anything that is sitting near any salads that have fish. I even ask if they could point out which ones have fish, every time I shop, because it changes sometimes. So, imagine my concern when after telling the deli employees (happened several times) that there is a food allergy in my family, and could they change gloves, that I am told not to worry and that they are extra careful. Being careful is unfortunately not enough. Changing gloves, washing hands, and putting new gloves on is important for persons who have food allergies. So I felt the need to express this here in hopes that management will retrain their Deli employees in the area of food allergens, and working with customers who have them. Customers like myself enjoy many of the deli food items, we just don't want cross contamination from other items in different parts of the deli counter. For that reason, I give Rosauers 4 stars, instead of 5, but I want management to know that I love their store. It's my favorite. I might occasionally run into another store, quickly, to pick up an item I need, but for primary grocery shopping, it's always Rosauers. They have the freshest meat, and carry local fruit and vegetables. That's important to me. Supporting local growers, whether in Easter WA, or all of WA, or the PAC NW, is a priority for me. Please continue to buy local, Rosauers. It's the reason many shoppers keep coming to you. You are awesome! Shopping with you for 20 years and counting. Oh, I will ask for one more thing, Rosauers. Could you please restock and also carry, more incontinence items. I shop there for myself but also sometimes I need to pick up an item for my elderly parent, and have noticed that you're quite limited in the incontinence department. These are things that are important to your elderly shoppers, my parents being two of them. Thanks so much. I knew I'd only have to ask, and you'd get right on that.
Oh, and once I see here that you're retraining your deli staff on allergens and changing gloves etc., I will gladly change my 4 to a 5. Just let me know. read more