BEWARE they charge three dollars to make a debit card payment AND they only allow 1500 dollars at a time. So YES they punish you for early payoff. The payoff amount changes daily. I logged into my bank on their app to pay in full and it's not even pending to pull out of bank then kicks back with a 50 dollar penalty. (They literally had the account with a ? mark. Like 123=?) So I try to make multiple payments with my card despite the 3 dollar charge and my debit card isn't valid. It's a Visa debit card! Make it make sense. read more

This is absolutely a predatory lender. It was one of two options offered for my new Zero XE, and had I known how shady they are, I would have just paid cash. Tried to pay off the loan on the second month. Called and got the payoff amount and sent the check same day. The following month received a call that the account was past due. Showed a balance of just under $100. Thought it was probably my mistake so I immediately sent out a check. I should have checked first - I did pay the correct amount the first time. The NEXT month, same thing. Call stating account past due - mind you both times no statement in the mail until about 2 weeks after the calls. This time over $20 owed? Claiming that there is still principal owed after the initial payoff and a bonus payment? Lawyers will get involved if I get another call next month. read more

I was recommended to Tom Collins / Freedom Road Financial through the CFO of my work. It took several calls and emails before I initially reached Tom. Once I did, the experience just went downhill. We finally connected around 8:30 pm on Thursday, March 27th. He seemed incapable of properly completing my application, and we had to disconnect while he figured out his system. That seemed curious, but technology happens. I had been traveling and had an early and busy day the next day, so we agreed to connect on Friday. (I will say he did say A.M., but I didn't put much stock into the time as Friday was still considered a business day.) Friday morning was busy for me, as expected. I didn't get a chance to call until 12:40 PM and left a message. I didn't hear from him. A week went by and I text him, stating I never heard anything about my loan inquiry. His responses were incredibly unprofessional, accusatory, and rude, and he took no responsibility. Friday, April 4 from Tom: "Last Friday AM you were to call me, that was the window available before I went on vacation. I am in Florida for spring break with the family." ----Okay, first of all, I didn't know he was going on vacation. That was never expressed to me. I responded with a screenshot showing I did call and that he failed to return my call. His response: "You didn't call me in the morning like you said you would, it was 12:40pm EST. I was done and on vacation at noon. That's on you. Don't try and flip it, that's not going to work for you." What a shocking response. Again, I had no idea he was leaving for vacation and never agreed to calling in the AM. So what, a minor miscommunication. But what I don't understand is why he couldn't have followed up with me. Also, I understand things happen, and a polite message explaining the disconnect would've gone a lot farther. This is how the owner talks to and treats potential clients, I can't imagine how much worse it could get doing business with him. I don't trust this company. Sadly, he seems indicative, and I don't trust my personal information with him. It's too late for me, but do yourself a favor and find another loan source. read more

Hello, yes I Am a customer and trying to act like I'm not doesn't impress. After having the troubles of above post, trying to get the current bill correct and not being able to speak with a manager to get the bill fixed... I get a call that FreedomRoad Financial has posted my bike for repossession. read more

I have never had such an experience. The worst Customer Service I have ever witnessed and I'm 66 years old. Payed my motorcycle off in 1/3 the term of the loan and now I've been waiting 30+ days for the overpayment. They say they hold the credit for 30 Days after the loan is payed. I have the title in hand but yet I'm waiting for the $291.00 check. if anyone reads this and if it's not too late, do not borrow from this organization , you will be sorry. I'm going to do all I can on Social Media to take any and all business from them. read more

Absolute worst financial company available. Paid my loan off early, fulfilled my obligation as promised, waited, waited, Took 5 weeks to get my title, and its WRONG. All my paperwork is correct except my official NH State Title, FRF says its not their problem. Women on the phone could care less to helping me, and got upset with me because i was frustrated with her service. She basically told me it's not her problem. NEVER AGAIN with these unprofessional people. Shame on the motorsports dealers out there who recommends these clowns. Now i have to chase this with DMV. Thanks a lot FRF read more

Pretty close to a lawsuit if they don't correct their error. Needed help with autopay and making my first payment. Sent numerous emails and nothing. Finally they call and tell me it's about to affect my 10 year old perfect credit. I made a payment of much more than I needed to. They still fucking reported it and fucked my credit up. OWNER I WILL BE SUING YOU FOR YOUR MISTAKE. CORRECT IT NOW OR ILL USE ALL OF MY EVIDENCE AND SEE YOU IN COURT. 717-844-3227 -Taylor read more

Well, paid my motorcycle off and the auto payment still went through and now they won't return the excess money. Over a month and they promised to refund it but I have not seen a dime of it read more

I talked to a guy named Dylan at "Finance This" about a PWC loan. I told him that I would only consider their offer if they could agree not to do a hard pull on my credit. He asked me to take a picture of myself and my ID. I told him that I would have to think about it. I literally had just hung up the phone with the guy and I get a message from Experian that these jokers did a hard pull on my credit without my authorization . I ended having to up "locking' my credit file. BEWARE THEY WILL DO unauthorized credit pulls read more

FreedomRoad Financial - Unauthorized hard credit pulls - Auto Loan Providers Near Me - Reno, Nevada

Despite the nay sayers and negative comments, my experience with the Freedomroad financial is excellent. Their website is user friendly, and it makes payment and transfers easy. I have phoned them on a couple occasions and they responded quickly. Keep up the good work Frf1! read more

Terrible customer service. Awful website. This is like dealing with a company in the dark ages! Your dealer must have recommended these jokers - otherwise I don't see why anyone would go to them for a loan! Never again. read more

Unbelievable treatment from Shannon the manager @Freedom Road. The website is behind the times considering you need to call them for issues often. The main problem is Shannon, this manager hangs up on customers and the customer has no recourse because this Shannon runs the department. Major headache and hassle. Do yourself a favor and use a different loan company. This company is so bad I'm going to pay off my loan early because they don't know how to be kind to customers. read more

This company has a website so poor, it would give one of those Taleo job application sites a run for their money. The account log in setup is so weird, it never seems to accept my first input, and only seems to accept the 13 digit account ID instead of a user name. It never describes errors, it will lock your account without notifying you, and resetting your password or performing a recovery is a slow process, since I guess the emails have to be routed through a server on the moon or something. Customer service isn't that helpful, just letting me know that they have lots of alternatives like mailing a check, setting up autopay with my bank, or using the phone. I don't know why fixing their website isn't one of the options. I'm literally trying to give them money, and everything about their website seems to discourage it. read more

I can't begin to express how terrible this company is. Only something this terrible could ruin the joy of owning a motorcycle. Their website it the absolute worst I have ever dealt with. I hope that whoever designed their site not only gets fired, but can never find work again outside of washing windshields with newspapers at stoplights. For the 3rd or 4th time this year, I'm having to contact customer support to reset my login because their website forgot my username and password, so I can't make a payment. On top of that, they apparently lost my title. I've been trying for almost 6 months to get my bike registered in Florida but since FreedomRoad never received the title, I haven't been able to get the bike legal. So I'm struggling to get their system to accept a payment I haven't been able to ride for 6 months due to their incompetence. Do not use this service. You will regret it. read more

OK, the website could use a lot of work, but frankly I have never had a problem with this company. They did what I needed them to do, finance a motorcycle for me. They didn't charge an outrageous interest rate, they allowed me to overpay my loan without any issue, and when I made my second to last payment, I called them up. Turned out I only owed about $8 on my loan at that time, and they simply waived that payment completely. No issues, and the lady helping me at the other end of the line even walked me through how to turn off the auto-pay feature (which WAS non-intuitive, I will state). I really don't have any complaints about this company and what they do. read more

Had to write this one. Quick overview: I paid off my load... I didn't turn off auto-payments on their very hard-to-navigate website... They still pull money from me. Watch out big scam! read more

They rewarded me with a much better interest rate and easy paying terms!! What website? I called and introduced myself to confirm my new account. Since it was new she did some digging and we made sure that all was in place. I have no problem setting my own auto pay through my bank, it's the best way to ensure security and fail safe accuracy!! I will use and recommend this co. John lance715 read more

FreedomRoad Financial - Moto photo - Auto Loan Providers Near Me - Reno, Nevada

"FREEDOM ROAD FINANCIAL CUSTOMER SERVICE" IS THE WORST FINANCE COMPANY THAT I HAVE BEEN DEALING WITH! Incompetent trashy people hung up on me because they did not like the question I was asking for regarding my account. I'm a new customer, and I would like to make my first payment which I cannot because their website is poor, very hard-to-navigate, and some information is wrong. Also, the account log-in setup is weird, and it doesn't accept my new input and only seems to accept the 13 digit account ID instead of a user name. STAY FAR AWAY from this company; I'm looking for another company as I'm feeling so insecure with them. read more

They have serviced me well. But then, I pay with a push from my bank so I have control. I do that everywhere and it serves me well. Shiny side up! read more

The single star is for loaning the money for my motorcycle. The lack of any other stars is for how incredibly inconvenient their website is to use as well as how long it takes to wait on hold for them to take my money when the website doesn't work (it never does). read more

Very rude and non caring staff. Website is very hard to navigate. Mailing in a payment takes forever to clear your bank account. Definitely the worse loan company I have ever had to deal with. Tim N. read more

Worst financial institution I have ever worked with. I paid 3 months in advance and they couldn't figure out how to send me another bill without charging me late fees. Customer service lies to you about whatever you are asking about to get you off the phone. They will even hang up on you to just end the conversation. Never again will I go to them. Paid off the loan and it took them 3 weeks to send my title and they even lied about when it was sent. read more

My experiences on the phone were fine. Not great, but not terrible. Medium hold times, customer service agent was reasonably knowledgeable. The website, however, is just horrible. When it works, it's barely usable and does not provide much information. More often than not, it just states that there was an system related error processing my request from some netteller site, saying to contact them if it persists. My interest in contacting a company regularly because their website is not responsive is very low. The point of on-line management is ease of use and low time cost. I was suckered by the 0% financing. I'd gladly pay a few percent just to have a less frustrating day. read more

The worst financial company ever let's start off with in 2018 they financed my new KTM 690 paid that loan off never late then 7 months ago they approved me on my 2022 KTM 890 adventure no issues there great interest rate. So then I applied for financing on a new specialized full suspension electric mountain bike about 9k they approved it this was only 4 days ago drove 2 1/2 hours to pick it up got home later that day. Only to them sending the power sports dealer a letter stating after they approved it that they wanted me to pay off the loan on my 890 first which I just bought 7 months ago. Horrible company wish I didn't have them on my 890 paying them off early and never to use them on future purchases. If I could give them zero stars I would but it wouldn't let me. read more

No customer loyalty. Basically robots work here with very specific guidelines on what they can and cannot do. Was a customer for 6 years. Paid off a loan and tried to speed up the lien relase, even offered to pay. They refused and now im still waiting to get my paperwork. read more

Good experience with my first loan and even better with the second loan. My first loan was easy, I set up auto pay and forgot about it. I called to pay it off and stop auto pay. Very simple. I spent little time on hold. They sent me my title quickly. My second loan is new. I called because I couldn't remember my login. I was only on hold for a moment. They helped me get logged in and sorted out changing the login to something I would remember. Then helped with setting up auto pay and a one time payment. It turns out I entered my account number wrong. I got some random emails making it look like there was an error and I should check in. After I did i realized my payment was returned. So I called again, and once more was only on hold for a few seconds. The lady was nice and told me my error, helped me fix it and requested a reversal of the late fee. Overall I am using FreedomRoad Financial a second time, and I would use it again. Short phone wait. The website could be a little better, but overall it works. read more

The went and changed their website and on-line payment portal. Now I can't make payments. I guess FreedomRoad Financial is looking to deal with a lot of defaults when they make a major change like this and cut off the payment portal to people making the payments. If possible you should try getting your loan with another, more apt, company. Their interest rates aren't that great either. Had to use them out of necessity. They're a step above a payday loan center. Hoping to have them figure out how to make online payments again, but it looks like I'm in for a long back and forth of emails as they rarely answer their phones. read more

super horrible customer service and unprofessional sat on hold for 10 minutes just to get a payment over the phone that would cost $5 which is completely unacceptable. I mentioned to the lady how long I was on hold and she brought up the fact that I was 22 days late on my payment in a rude way. I can see why they have a 2 star rating on Yelp which is pathetic for a business. Next time I will do more research and do business with a company in the same state I live in cuz I feel like they might be a little bit better at doing business and try to provide more professional customer service and politeness. read more

Not user friendly. Worst finance company that I have been involved with!!! Very difficult to accomplish anything in a timely manner.

I purchased a dirt bike through a dealership, these guy were the ones that picked up my loan, their customers service people are rude and about worthless, their payment web site sucks, and their fees are ridiculous, i will be switching my loan to my credit union, and ill never use them again read more

I'ver never felt the need to sign up for a yelp account and complain about something.... until not. FreedomRoad Financial handled my GAP insurance claim, and how it was handled was pretty darn annoying! I had a crash that happened on October 1st, sadly on a brand new bike. Geico paid out a lot of money within days, Freedom Road took almost 5 months to pay out significantly less. My claim was always 'processing' or was with another department, or with underwriting, never ever getting a call from my assigned adjuster to my account. I kept thinking, why is this taking so long, and then it became clear. As long as the loan is still active, you still have to make payments on it. So the longer they make you wait, the more payments you make, and the less they need to pay. Now i was told that the amount they would send would be the GAP at the time of the accident. This was NOT the case! Their story will be that it went to under writing and "this is what they calculated". but amazing that their calculations included my payments i made for 5months. It's pure insurance strategy, and is the reason why they never ever called me when there was an update with my case, and i always had to call them. They want it to be slow, drawn out, with everything taking "2 weeks to a month". Remember, this is a service i paid for. So... avoid at all costs, unless you're ok with waiting close to half a year to get your payment. Kudos to Geico for behaving in the way they did with the claim, giving me good contrast as to how it should be done! read more

Literally the biggest run around anytime. Website password always needs to be reset and when I try it says I need to call. I call and its the same story, "sorry we updated our online platform would you like to reset your account and make a payment" Autopay was stated by customer service to be current only to get a call a month later with a missed payment. On 2 other occasions they pulled from 2 accounts being I had to reset a NEW online profile only to charge that and my old one. This has happened multiple times now and then they give you a attitude over the phone about it. CUSTOMER SERVICE. Literally trash. read more

They stopped sending a bill every month, so I called to make a payment when I realized that I should have had one by that date. They want to charge $5 to pay by phone. Or you can go on their nightmare of a web-site to pay for free, except you have to sign up, then wait for a confirmation email that never comes - please let me pay you... I've never had so much trouble trying to get a business to take my money. read more

Wow is all I can say. THE worst company I have ever dealt with period. Have always made my payments on time and got notified from my credit report that payments were missed. Spoke with some poor soul who works there and was told the only way to look into it was to write a letter to dispute it even though they admitted to making the mistake. Stay as far away from this company as you possibly can! Will be refinancing with another company ASAP! read more

Save your time. Their website is awful and they do things that they later claim they aren't authorized to do. They set up automatic payments for my husband over the phone for the wrong amount, and say we did it ourselves from a account we couldn't even access at the time. And we keep losing access to the online account, even had customer representatives on the phone reassuring my husband he didn't have a payment due (which was due that day).... just to look the next day and he did have a payment due that was now overdue and BAM! late fee. Even if you pay on the due date you still get a late fee. read more

Everytime I make payments they charge me extra $3 dollars how it's the law ok with that ?

I bought a motorcycle from Triumph San Diego and unfortunately was stuck with this company as a loaner. Most interactions except for small few were unpleasant. Their website is hard to work and very unintuitive. When I finally called for a pay off amount for the loan I was not told auto payment would still be deducted and either advised to wait or take into account the auto payment. I had the foresight to cancel the auto payment on my own and then called in for assistance. I was given no remedy and was intimated that it was my fault for not reading the fine print on the site. I now have to wait 30 days after closing out the loan for my refund. Glad to be done with them. read more

I just recently purchased a bike from a dealer near me who uses freedom road. By far the worst loan experience I've ever had by a long shot. I could not log in online or over the phone because it turns out (despite appearing on my credit report), someone had assigned THE WRONG SOCIAL SECURITY NUMBER TO MY ACCOUNT. I told them I refused to pay until this was sorted out. The first person said it would take 48 hours to get corrected. Weeks go by and nothing. Then I start receiving daily phone calls and emails asking why I haven't paid yet. I eventually got someone else on the phone who said they would get back to me after the holidays because their staff was out. Fine, sure. The following Monday, nothing. A week goes by and I email this rep asking what's going on. She tells me that the late fee will not be removed. ????????. I asked directly about the status of the social attached to my account, to her credit she apologized for confusing another case with mine and said she would get back to me later that day or this past Monday. Nothing. I email again. Still nothing. Now it's closing in on the 29 day date to when my credit would be dinged so I gave in and paid the first month. Who knows if I'm paying my own loan though. If your dealer uses this service or you are looking to get a loan through them, avoid at all costs, just find another bike or get a loan from another service. read more

Katie from Asset Recovery is the representative who contacted me. Regardless of the circumstances surrounding my loan, the way Katie treated me over the phone is appalling and I'm shocked that anyone working anywhere would get away with treating customers in such a callous and unprofessional manner. When I asked for a bit of kindness and empathy, Katie said, "Listen, LADY, I'm sorry that the representatives who helped you in the past didn't make notes on your account" and abruptly hung up the phone. What kind of person acts like this? I understand that Collection departments are brutal to work in, and that not everyone has the skin to work in such a high stress environment, but I don't believe I acted in a manner that warranted her response. She, on the other hand, went out of her way to make me feel miserable after wrecking my motorcycle and having to go through a series of life-changing events as a result. FreedomRoad has been a hit or miss ever since I started with them. You would sometimes get the kindest, most helpful reps (despite the $9 over-the-phone payment fee), and sometimes you would get... Katie. And I know Katie will continue to work there, berating customers whenever she feels slighted; but if she or anyone else working at FreedomRoad cares at all for customer feedback: be professional, don't take things personally, and for the love of God, don't hang up the phone on the people who help keep the lights on at your office. read more

The representative who called me accused me of not knowing my own bank account number ever though I had multiple payments with it. Then I told him I paid it off and had the receipt and was told "no you're wrong." I was just trying to give them about $4k and it was such a hassle. I will never use this company again. Just pay in cash next time. read more