If any way to get neg rating I will. Please see our conversation with this company and they say contract is contract and their sales rep may represent anything as they take no part in it!!!! Please read!!! STAY AWAY FROM THIS COMPANY THEY are costing me THOUSANDS!!!!
This email is after a year with this company! Finally got tech out today: My email to rep:
Freedom - just had tech out here.
After finally accessing and seeing that our system was again completely under estimated with the sales rep.
Gave us 33 panals for a home sending to grid 1800+ kWh per month to the grid.
As explained when first signed the contract numbers provided from sales rep where estimate since I didn't even have furniture in the house or anything since I had just purchased the home so couldn't show any real numbers.
Also exclaimed our home prior to purchase was updated to 4 -2 to a 6 bedroom 3 bath and never updated in city.
I didn't even have washing machine for home and we ate and sat and sleeped on the floor for months since we moved from out of state!
The numbers matching actual production isn't what we consume accurately and sold under false pretenses. Solar panals advertising is to loose the grid not buy $50,000 worth of debit and increase energy bills.
My home was and still unfortunately under calculating my family consumption.
I can produce real billls for a year for real projections. But numbers generated under false pretenses can't be justified .
We have 33 panals and should have at minimum 60 panels , hence why we got ride of 13 trees thinking it's us but our system goes to safe mode to prevent system to shut down after consuming literally 30% of our daily consumption sending it to grid daily!
Please let's get this rectified asap!
Advise when panals Will get installed. I was on the line with Nick the supervisor from the tech that was dispatched.
Please advise date of install.
Thank you!
NOOOOWWWWW READ REPLY FROM FREEDOM!!! :
Elizabeth Freeman (Freedom Forever)
Oct 11, 2022, 10:16 AM PDT
Good Morning,
Thank you for contacting Freedom Forever. If you did not have utility history at the location at the time of the sales consultation, then the sales representative would may have based the estimated energy usage on the square footage of the home. Freedom Forever did not take part in the sales consultation process and is the installer and servicer of the system sold to you by the sales representative. The system that was installed has met all obligations within the contract. We would not install additional panels at no additional charge. If you would like to purchase additional panels, please reach out to a sales consultant.
Thank you and have a great day!
Elizabeth Freeman
Asset Control Specialist
I now need Legal TEAM!!!~! UGHHHHHH STAY FAR AWAY!!!! read more