If you are a professional and value your time, please read my review prior to booking with Terri…read moreCottrell. If time is not an issue for you... Terri will be perfect! This review is based solely on my client/stylist experience with Terri Cottrell.
Terri has been my stylist since I relocated here from the Washington, DC metro area in 2020. I wear a short pixie cut and my only requirement, is a haircut. I wash/condition and style myself. My appointments are usually 20 mins at best.
During the first several months, Terri was on time, professional and seemed to have communicated well. She serviced me with the perfect pixie at each service.
I was instructed by Terri to request my future appointments via Vagaro which I did for as many months out as the system would allow. Please note, Terri stated to me that if the requested appointment had not been accepted as my requested appointment approached, I was to reach out to her via text, which I had to do multiple times. Routinely, once I sent her a text, she would respond and accept the appointment. On a few occasions, she would reach out to me to ask if I was still coming for a requested appointment that she had not accepted in Vagaro. I was always confused by these inquiries because she had not accepted the appointment in the system, so how was I to know that it was accepted? I NEVER communicated my thoughts to Terri.
She later explained that "other" clients were stating that they never received an acceptance for their appointments and that there was an issue with the scheduling system. I never had any other verbal conversations with Terri regarding the appointments and I never had any discussions about a "strict" schedule or her routine tardiness.
I started noticing that when I would arrive for my appointments, my wait time became increasingly longer because she was still working on a client, sometimes 15-20 mins past my scheduled appointment time. I never once communicated to Terri that this was an issue, I waited until she called me into the suite, got my hair cut and left... tipped her 20% as normal.
On February 23, 2023, my appointment was at noon. On my way to the salon, Terri sent a text stating that she was running 15 mins late, there was no explanation nor apology. I turned around and went back home as I live near the salon. I arrived at the salon at 12:15 p.m. (15 mins past my appointment). Terri was still working on a client; I did not get into her chair until 12:45pm. She offered no apology and I never communicated to her that there was an issue however, I noticed that she was short in words with me as if I had offended her. I merely sat in her chair as I always do, got my cut and left.
A few days later, I requested appointments via Vagaro (3 weeks out) from March through August. None of the appointments were accepted and my next requested appointment was in two days. As of Wednesday, March 15, 2023, my appointment had not been accepted for March 17. I text Terri at 2:00 pm to inquire about my appointment and I did not receive a response. I texted again, the next day on March 16 at 10:30 am to inquire about appointment request for the next day.
on March 16 @ 5 pm, I received an entirely long, unprofessional, passive-aggressive text from Terri as if it was my fault that she was not accountable for the appointment rules that she put in place. Once again, stating that she NEVER saw the appointment request that I sent over 3 weeks ago.
Terri stated she cannot accommodate my "strict" time schedule as if we had previous discussions regarding my schedule. I merely used the scheduling system that she instructed I to use to request appointments and to follow up by text if the appointment was not accepted in a timely manner.
Surprisingly, Terri stated that my appointments have been uncomfortable and tremendously stressful for both of us which I was confused by because my main and only objective is to obtain a service, respect my time and go about my business of the day. I think the stress for Terri comes from being held accountable.
