I bought a package from Groupon for a Full Set of Eyelash costing $125, which I had to pay for a week in advance. The next day I saw they had a Groupon for $89, with a fill, eye mask and eyebrow wax, etc. I called to see if I could switch packages and Rene stated that I could, I also bought a package for my mother. The advertisement photo on Groupon had a lady with thick full lashes that looked natural. This is what I was expecting. I got this package for a special event coming up so I was shopping around other places and they stated that they normally place about 50-60 lashes on each eye. So I expected the same when I went into Free Spirit, this is not what I got. I arrived to my appointment on time and waited around until I was greeted by the receptionist after she was done texting, at which time she proceeded to sit next to me and regale me with her very personal, very gross medical conditions. NO one ever gave me any instruction on what was going on, if someone was running late or what. My appt was at 6pm and it was now 6:30 and still no clue what was going on with my appt. Finally about 6:40 Rene arrived and said sorry and told me to lie down. She hurried through some treatments and gathered her things. She kept placing eyelashes on and cursing because they were not cooperating with her, two hours later I was able to get up and look in the mirror, I was horrified. I had SUPER heavy, long and sparse lashes. NOT what I anticipated or was shown on advertisement. She stated that I have super thin lashes; if she knew this she should have used a lighter weight product or not done them at all. When I got up to the register she demanded her gratuity and even calculated how much I was to pay her based off the original price of the services. I was shocked, confused and am wondering if she does this with all her clients. This is not what gratuity is you earn it, it's not mandatory. She didn't even do all the services she included in calculating her gratuity such as the eyelash dye or the fill, and I'm not going back so I feel super cheated. I went home that night and counted my lashes, I have 22 per eye and losing them by the day. I called the next day to let her know my frustration and also ask if they could be trimmed. The receptionist called me and left me a message stating that no, they can't be trimmed and they look nice and that I'm just not use to them. I have had several people ask me what is wrong with my lashes; they are irritatingly long and twisted, not to mention the itchy feeling on my eyelids. I am super self conscious about them and also I can't go outside as they flap in the wind and poke me in the eyes. I am suppose to be in a wedding this weekend and am going to be fumbling with them the whole time. I want them off and a refund. My Mother is suppose to get hers done too and now she doesn't want to because of all the problems mine has caused. DO YOURSELF A FAVOR AND DO NOT GET THIS SERVICE OR ANY OTHER THEY ARE OFFERING! I feel sorry for all the people who just bought Groupons for this service. read more