If I could give no Stars, I would. I had planned my sisters bachelorette trip to go skiing at beech mountain. We were looking up ski rentals places and I saw tons of good reviews on Fred's. I had some questions being that a large majority of the bridal party had never been skiing. I spoke with Larry on the phone where he assured me we could come the night before we went skiing to rent and pick our skis up. We asked if that was still applicable because we were doing a half day skiing (11:30am-6:30pm) so I wanted to be sure we could get the skis the night before due to being advised that being fitted for skis could take a while. We also informed Larry that we would be coming with 16 people, so they would know we had a large group coming. He said that was fine and we thought this was going to be a great experience as the reviews had stated. we arrive at 735 the following night to be fitted and rent our ski equipment. Automatically, we were treated with disrespect by the younger lady working the ski rental desk. She informed us that we would have to pay for a full day of skiing, even if we were only using the skis for the half day time. We explained to her the phone call we had with Larry, and she was still treating us very poorly.We asked to speak with Larry, and we were informed that he would not see us or listen to our questions. We payed the full price which is was never about money, it was about honoring what we had been told just 24 hours prior, and at the least being treated decently .The next day (today) we went to return our ski equipment, and still the customer service was lacking. We realized right before we had left the ski resort, one of our snowboards had been stollen and replaced by another snowboard from the same place (Fred's). We explain to them that the snowboard was stolen from us and we didn't realize it until after. The attendants immediately start yelling how you NEVER take someone else's snowboard/ski's. We tried to explain we never intentionally stole anything and just figured if we returned the board the other one would still turn up. $400 dollars later paying for the snowboard that had yet to be returned, we were told that if the snowboard showed up we would be refunded and let know. Hours had gone by and still no word from Fred's. We called and the customer service lady hung up the phone, then proceeded to laugh when we called back. Finally, we were transferred to someone higher up and were informed that snowboards/skis get turned in to many different places and usually turn up by the end of ski season. The disrespect we were treated with and lack of common decency was unfathomable. The experience definitely had a negative impact on our trip, and gave us a terribly negative outlook on the town in general as Fred's was not the only place we had awful experiences with workers. read more