Dennis and Jean and their team are great! We've been taking our cars there for a few years now…read more We've had multiple jobs done - from regular oil changes to wheel bearing replacements, new tires, replacing a muffler, etc. I've never had any issues with the work they've done, they're kind people and their rates are the best around.

Name: Bob Davis, get me on face book I will provide pictures, phone number and street address for…read moreyou to come and view my truck before Dennis (approx 1 hr before drop off) and the truck is in Jay NY right now. Paid my bill in cash with a smile and offered to buy coffee for the crew, what I got in return has now turned into a nightmare. Not to mention the way he treated my wife. Reach me: https://www.facebook.com/RobertHDavisJr

They saved our family's vacation when we got flat tires on I-87. Tow was prompt, fees were very…read morereasonable, work was completed quickly. They could have gouged us, considering we were in a desperate situation, but they didn't. These are trustworthy people.

Always friendly and helpful. Good people... Fair prices and always willing to go the extra mile!…read moreAnd the best part so trustworthy!

During a recent business trip to Lake Placid, we ran into some unexpected transmission issues…read more After asking around, Hoffman's came highly recommended by several locals--enough that we stopped counting. Apparently, they operate almost entirely via text, which seems to be a post-COVID communication adaptation. I explained the situation via text with "Taylor"--though to this day, I'm still not sure if Taylor is a real person or just the automotive equivalent of Siri. I let him know we were only in town for a short time and asked if they could get us in ASAP. The response was quick and honest: "We don't do ASAP." Fair enough. That said, they did manage to get the vehicle in within 24 hours, which all things considered, was pretty ASAP. Unfortunately, the part we needed wasn't available through their usual sources. Fortunately, we sourced it ourselves through our dealer and had it overnighted. When it comes to car repairs, the old saying goes: You can have it good, cheap, or fast--pick two. Somehow, Taylor and the Hoffman's team managed to deliver all three. They got us in as fast as realistically possible, the work was solid (as evidenced by the fact that I'm typing this 1,000 miles later, well on our way back to Reno, NV), and the final bill came in nearly 15% under the original quote. That's a rare trifecta. Dealing with Hoffman's does come with a few quirks, but in the end, they're a small price to pay for honest, competent work--especially when you're far from home and just trying to get back on the road.

Don't double up your jobs…read more They were supposed to tow my car. They took another call after already putting my car on the truck My car didn't make it to the garage until it was too late in the day on a Friday to be serviced. And this was after I had already tipped the guy. Not like there are a lot of options when you call AAA. Just beware.

Well regarded auto repair shop in business more than 60 years in Lake Placid. Family run and owned…read more They own their own tow truck. Very grateful to Jay and all of of Central Garage for coming out in the rain on Father's Day weekend when the Horse Show was also in town to tow my Subaru. They went to a lot of trouble getting the right replacement part and performed an expert repair at a fair price. Thank you so much. Highly recommend.

Fair and competent local repair shop. Highly recommend!…read more..........................................

Great service. Ron is a gentleman. Have used his services for at least ten years…read more Always ready to help.

Very likeable man he knows his stuff. He is 100% if he says something is wrong then you need to…read morebelieve him.

Wonderful people to work with. They diagnosed the problem with my truck, kept me updated and got…read moreeverything taken care of.

I stopped in on a Thursday late afternoon explained my problem and was surprised John said he would…read morework on it the next day. The brake system was really messed up, i came in with basically no brakes and multiple dash lights on. I brought the vehicle in which was messed up somewhere else, John never hesitated with helping me out. My vehicle is operating perfect. I am beyond thankful for there great service. I recommend them 100 percent

The toughest thing about writing a five-star review is... what can one say that hasn't been said…read moreover and over? This place is great! Their prices are fair; they are totally professional; they go out of their way to make sure repairs are only those needed. I'm a car guy, but I don't mess with air conditioning. The air conditioning in my Jeep failed suddenly and through sheer good fortune I landed here. Despite no appointment, they managed to squeeze me in during the recent heat wave. In a matter of minutes they diagnosed my problem and gave me a written estimate to repair. But the part needed wasn't immediately available so I would need to return the next business day. No problem. As a car guy, I was watching the ebb and flow of the waiting area very closely. What I saw was nothing but fair and honest dealing. No "upselling". No attempts to badger customers into unneeded repairs. In a couple of cases I saw them actually "down-sell" by persuading the customer that all they needed at the time was a less expensive fix. Honesty such as this is uncommon in the auto repair business. We hear stories and witness predatory practices in this industry. So it's VERY refreshing to see a business that's run above board, fairly, and honestly. Keep up the good work, New England Automotive!!!

This mechanic has been great so far. We needed something reattached on the under side of our Mazda…read moreand they fixed it without issue. The big win was being able to make an appointment online and communicate via text. That is so rare and it's very appreciated!

We called Ray because my partner's car would crank but not turn over on a Sunday afternoon and he…read moreneeded to get home, a 2.5 hour drive away, for work. The problem was a bit of a mystery, after Ray had tried all the basic stuff (fuel pump, relays, etc) and took a lot of work to resolve. Ray showed up very quickly, brought parts, tried some stuff, bought a few more parts, tried a few more things and... after some more parts-buying and stuff-trying (keeping us in the loop the entire time about why he was doing this or that thing and giving us the option to not keep going) he was able to fix the problem, explain what he fixed in simple terms, and give us "things to look out for" as my partner drove home. He made it home with no issues! Ray's prices were super reasonable considering he was doing the work on a Sunday afternoon in the road in front of my house. He was tenacious about getting to the bottom of things and his knowledge of cars is encyclopedic. Really good communicator, friendly guy, I would absolutely use him again for anything from routine work to something more complex.

I asked to have all four of my brakes and rotors replaced and front two calipers replaced with my…read moreown parts, and he did it without me present, in the snow, and in a timely manner. Hats off to him, I definitely recommend using his services!

We're from out of town, and got a flat on our rental. Jerry patched us up and got us back on the…read moreroad. Great guy, and knows his stuff. Quick, easy and reasonably priced! Thanks Jerry!

Oh Jerry, thank you. I've been struggling getting work done on my cars, getting them ready for the…read morewinter. I've seen Jerry's posting on line, at town hall meetings and the man reeks of common sense. Needless to say he's consistent too. On my first visit he fixed something my FORMER mechanic wouldn't even address. He could have at least said, he it's too complicated to fix. Jerry replaced my manifold, showed all the parts he had to replace went over my vehicle and also mentioned my sensor for the abs brakes was making sounds and movement, a sensor is going wonky, I'd forgotten about that. How nice is it when somebody cares about their work, what a complete treat. We are getting both vehicles up to speed for the winter, he's a complete pleasure to work with,. Reasonable, fair, competent and cares about his work, does it get any better? When I first spoke with him, he mentioned he has more work than he can take care of, I can understand why. Thanks Jerry....awesome work.