Four yrs ago my 96 yr old Mother suffered broken ribs & a punctured lung from a fall in her home…read more North West Community Hospital recommended we put her in an aftercare for a month. The social worker explained there is nothing governing these places so it is important to go visit them in person before choosing. My brother and his wife live in Libertyville, IL. They had experience with Manor Care because his wife's mother had been a patient the year before. My Mother stayed at Manor Care aprox. 2 months. It was a wonderful experience. She was well cared for. The staff was incredible- caring, attentive, patient. The facility was well maintained. They offered simple but ever so important services like a hair salon. I can't say enough positive things about Manor Care in 2017. Flash forward to Manor Care 2021. My Mother had another fall and went there for 2 months. Nothing is the same. Mind you it's Covid Pandemic and I have taken that into consideration. But as of today I would not put my Mother back in Manor Care. This time around the staff was , let's just say that they need to hire people that have experience with old people. The current staff has no patience. They don't think helping a patient change their compression socks is part of their job.. My Mother weighs all of 96 lbs. She takes pride in her appearance. She's starting to get confused. They didn't care. They gave her too much miralax and she had an accident. They were not about to help her change. What made this so much worse was 1st the 2 week quarantine. My Mother was vaccinated as was my brother and myself. Even after the 2 week quarantine we were not allowed in person visits. We could go stand outside her window and talk to her on the phone.. The receptionist let my brother go inside in person one time. That was huge! I hope I don't get that person in trouble for writing this. But it made a big difference in my Mother's mental state. Due to covid there is no hair salon service, which to an older lady is so important... I cannot stress that enough. There is no Doctor for the patients or family to talk to . My Mother was in severe pain. NWC Hospital prescribed pain meds before they released her.. Manor Care said they didn't know about any meds and there is no Doctor there to handle this type of issue. My Mother takes a sleeping pill every night. Otherwise she cannot sleep, is up all night , has night terrors etc. Again, Manor Care didn't have any instructions to give her anything. Just trying to get ahold of my Mother's nurse(s) was next to impossible. I asked for a call back at their convenience, multiple times. I could not speak to anyone when I called no matter what time of the day. My Mother is not a big eater. She lost 13 lbs during this last stay. Four years ago Manor Care offered a Menu with choices for all 3 meals. Not anymore. My Mother can't afford a 13 lb weight loss. Manor Care is a family owned company. To the 2 brothers that run it: Please look into fixing these type of issues. My Mother just had another fall today and is in the hospital. It looks like she will need to be put in another aftercare. Manor Care is conveniently located 10 blocks from my brother's house. I dread the thought of my Mother going back there. Manor Care is very expensive. For the amount of money they get per patient - the level of care and service is absolutely terrible. I understand that Seniors can be difficult. Laws affect what the staff can and cannot do. I'm grateful my Mother made it home. I'm grateful she wasn't abused or hurt by the staff, which happens all the time in some of these places. They get away with it by paying off the families with a gag order settlement. It gets swept under the rug and the facilities aren't held accountable. Make sure you research any place before you choose one.

I would never take anyone here. My dad was admitted for physical therapy & nursing care. He was…read moreneglected, when asked for a bed pan, 30 minutes later no bed pan, i went up to the nurses desk & no one cared til i yelled, no one helped him eat as he couldn't on his own, they only did therapy for 15 minutes once a day, & forced to lay in a broken bed the rest of the time. my dad complained & they just released him. His doctor was irate. I would not sent my worst enemy here. PLEASE do not take your loved one here.

So far everything is good not waiting too long but waiting long for doctor come other than that…read moreeverything is good

Every thing... it is extremely difficult to contact a Dr. . Almost impossible to schedule an…read moreappointment that is convenient for the patient. The Northwestern app is not easy to navigate and the scheduling dept. are rude. I am done with Northwestern Medical. I would highly recommend any other medical service provider

staff is great.....food is atrocious........I ended up buying food or having it delivered. it was…read morehighly salted, and most of the time I could not identify what it was. had to buy and store my own food in the refrigerator.

Wonderful people who are compassionate and helpful. Could not have asked for better care for my…read moremother.

NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

After my mother had back surgery we were at a loss to what to do because to our surprise Medicare…read morewould not cove at home assistance. We both had full time jobs and needed someone to take care of my Mom during her recovery. After talking to a neighbor about our situation she recommended a come called Homewell care services. We called and Rob and Chandra came out and met with us and they were very compassionate and showed real concern for our situation. They went into depth about what would meet our needs and then they went into depth about my Motherd needs. They made it all about us and not about the money. And when we did get to cost we were amazed how affordable it was to have some one in our home taking care of our Mom when we couldn't and all if their caretakers our put through a thorough background check and license ,bonded and insured. My Mom loved the caretakers they provided and it got to the point that my Mom was asking when is Mary coming again, We not only got a caretaker, my Mom got a new friend. If you find the need to have someone come in to assist recovery for a loved one or just someone to provide companionship Chandra and Rob are the ones to go to. They are life savers and I highly recommend thier service to anyone who is looking for a first class service from people who really care. Thank you HomeWell Care for being there in our time of need. Joni Lischer ​

When my husband was ready to be discharged home from Whitehall Rehabilitation Center after…read morerecovering from sepsis, we needed homecare to help him fully recuperate and regain his strength and independence. I was referred to HomeWell Care Services in Lake Forest and spoke with the owner, Ines Eisner, MD, PhD, who immediately grasped our situation and offered a viable plan. I was impressed by her professionalism, knowledge, and sensitivity and felt like I was speaking with a personal friend. Ines visited my husband at rehab, and then met me at our home to inspect the setting and offer suggestions to facilitate recovery. On the morning of my husband's discharge, Ines met us at the Whitehall and introduced us to our lovely new caregiver, Noreen, whom I soon referred to as our "Guardian Angel." Noreen moved into our home for two weeks, assisting my husband with all of his needs on the road to full recovery while simultaneously helping me around the house. Rehabilitation impacts not only the patient, but the entire family. Noreen was invaluable, maintaining a very positive and cheerful attitude -- she was tireless and couldn't do enough. We will be sad to see her leave, but plan to stay in touch. I highly recommend this agency.

I found Dr. Crystal here on Yelp. She was close to my residence and the reviews on here and her…read morewebsite made me give the office a call. Now keep in mind we are still dealing with COVID-19 so many medical offices are working on tight restrictions for new patience. Here is the bottom line. I hurt my back moving heavy objects and being a fool while doing it. Dr. Crystal was able to fit me in during what I believe would have been her lunch hour to help relieve my pain. Not only has she alleviated my pain, she has taught me how to properly stretch, and prepare when doing things I don't normally do such as moving a dresser upstairs. She treats the body as a whole, not just the problem area. This creates a whole body healing allowing all aspects of the body to work together to prevent injury or aggravation. I highly recommend Dr. Crystal In addition I believe the receptionist is Megan, I hope I spelled that correct and have the correct name. She is extremely helpful and diligent when it comes to insurance and telling you what and if anything you will owe for services. If you need a chiropractor, or just want to feel better overall by having your body aligned and learning how to prevent injury Dr. Crystal is certainly the doctor to see.

Dr. Crystal is a magician! I've had lower back pain for 12 years and was contemplating surgery bc I…read morewas so miserable. Welp. She educated me. Spent time with me. Stretched and adjustment me. She gave me exercises to strengthen my core and get mobility in my lower back again. She even provides me with great nutrition tips! She truly cares and listens, she's fun to talk to; and she introduced me to "scraping" - wow - life changer!! Because I've found Dr. Crystal my pain has reduced more than 70% and I'm improving every day. Great service at the front desk, too! Clean facility with state of the art equipment! Go see her today if you think you're aT the end of your rope with back pain!

I found PIM through my physiatrist and I have had a fantastic experience. I have a unique point of…read moreview in that I am a Physical Therapist myself and have been an on and off life long patient with different medical practices. Cindy and her team have expertise in treating the whole body. It all works together so even if you have an arm injury it is connected to your shoulder and neck and they will make sure everything is working at its best. I have significant medical issues that require me to be in rehabilitation on and off, and the older I get the more I feel how getting "put back together" means to my life. I recommend this practice highly and have told other doctors I know about it. I have even referred family members and they have been extremely happy. As a patient in pain/injury and as a colleague, I recommend Power In Motion at the highest level there is.

I've been a patient for several years. I started using PIM's services because I had been to another…read morePT for 17 sessions and had not experienced relief. After ONE visit with Cindy, my relief was immediate, long-term, and I didn't need any more sessions. Over the years, because I actively use my body swimming, horseback riding, that-was-a-mistake-electronic-bull-riding, and having other adventures, I have been blessed to be able to return to this facility to have my body put back into working condition quickly and efficiently. You will truly appreciate how in one session (which will probably feel like nothing is happening), you can get up and either immediately or shortly thereafter feel back to your regular self. There are times that I have needed multiple sessions. Same results. Whether you need one or more sessions due to your own physical adventure, have faith. you will feel better. Listen to what they tell you to do and get back to living life again.

I need a Mammogram. My doctor sent in the orders back in October. Called to make appointment and…read morewas told I needed different orders. My doctor resent the orders in December and again Advocate said they couldn't set the appointment the way they the orders were written. So I gave up. My doctor called me and said they really wanted me to get this done, it was important! By the way I HAVE GOOD INSURANCE!!! So once again I called to make appointment. First I was told I would be required to bring the Written order from my doctor. Then they told me I needed to bring the results of my last mammogram. I told them I did not have them. It's been over 10 years and I couldn't remember where it was done. So they told me they couldn't schedule a mammogram without it. Well you know what ? I've lived this long without a mammogram ! I am a paying customer and if you don't want or need my business that's fine. My doctor sent same exact order to Bright Light Medical Imaging... and guess what... THEY CALLED ME! And as easy as can be I have an appointment with NO ISSUE!

My late father caught VRE/sepsis from this dirty hospital. We know that their PCTs didn't change…read moretheir gloves when assisting my Dad. This hospital is very dirty and their nursing staff is very incompetent

This place is dope. If you're just going to dry yourself out, this is where I would go. The staff…read moreis fun and friendly It is what it is. Don't make a mess in the kitchen or your room unless you're a butthole It's treatment so be realistic. Learn a new schedule, Keep your hands to yourself. Use common sense. This is just a tool to help you move yourself away from the shit you're doing. Eat as much as you can because when you get sober, you might be hungry(24/7) . I can't believe all the negative reviews from parents due to their children's behavior. Your kids suck Karen. Act like a human it's not hard and you'll enjoy everything much more. You'll meet some dope folks. Don't rely on staff, but rely on the individual that you're sharing a room with and others that you can relate to. The staff is there to make you comfortable and since we're all addicts, we always want more but remember the reason you're there. We all made the decisions that led us here. Handle it. Check it out, in five days you'll be in the gym working out, shooting hoops, laughing, and playing volleyball. The staff is fun, but keep it real w your counselor. I hope this review does one person good If you're questioning your sobriety, self preservation, you're scared, just do it don't wait. There's something on the other side and I know that sounds absurd, but I promise you there is.

The treatment facility is really clean. Food is good. The only place lacking is the medical staff…read moreis a little slow in pulling everything together and communicating. Communication is the biggest problem.

Doctor does not have professional office staff, does not have a billing department. good luck…read moretrying to get a refund if you over paid they avoid your calls and come up with excuses why you cannot talk to the person who handles billing.

From the owner: Partners in Pelvic Health offers a wide range of effective solutions for conditions that affect the…read morefemale pelvis. We offer diagnostic services for a range of concerns such as Incontinence, Urinary Tract Infection, Sexual Dysfunction, Fecal Urgency, and Uterine Prolapse. In addition to this, we offer surgical procedures including Periurethral injections, Sling, Bladder Surgery, Mesh Complication Surgery, Vaginal Rejuvenation, and Hysterectomy. Some of the non-surgical treatments available include Pelvic Rehabilitation, MonaLisa Touch, Bladder Instillations, Tibial Nerve Stimulation, Kegels, and Pessary.