My husband and I have been super stressed about moving from Charlotte, NC to Athens Ga; then…read moreturning around three months later and moving again when we found a permanent home. Aaron Polk at The Furniture Taxi helped take the stress of finding movers away. He was responsive within an hour of the online questionnaire, and not only emailed but followed up with a phone call as well! He worked out what our move could look like, below the budget we gave him! Professional, detail-oriented, considerate, and honest is how I would describe our experience. Such a blessing to work with!!!

The absolute worst company you could work with. The day after the move I noted that two items were…read morenot delivered. I spoke to Brett, the owner, and he assured me they had been delivered. They never return calls and seem to think everyone is an idiot. We had many damaged items in the move too. I have asked for a claims form but of course they have not replied. I will next proceed through the legal system since you cannot get anywhere trying to work with them. DO NOT hire this company.

Thank you Robert Nettie and Lawanda for making our experience. They showed up on time as scheduled…read moreand gave us a courtesy call prior to give us an estimated time of arrival. I was shocked to receive this kind of customer service these days. They introduced themselves and were friendly and quick which was greatly appreciated I needed I would recommend. It was refreshing.

Bottom Line: Stay far away from this company due to poor communication and operations. However, if…read moreyou want to mess up your personal/work life for an unknown time, then this is the company for you! Belongings were delivered 10 days late, took 3 days of PTO and flew to ATL 3 separate times for them to no show twice. It took them over a month to move a 1 bedroom apt. Each time, we were notified with less than 24 hours before that they were no longer able to move our belongings in on the agreed upon date resulting in expensive last min hotels. We were compensated $125/day late (not including the original or new delivery date) which was better than nothing, but given the cost of last min hotels, our PTO time, and paying for an empty apt for 10 days, we wasted about $3,000+. I understand things don't always go according to plan, but what separates excellent from poor customer service is clear and timely communication and providing a reasonable alternative, neither of which happened. The actual moving staff are overall very pleasant though, and we always ensure we tip well for their services. Beyond that, I suggest moving yourself.

I hired Spot on Movers last minute and they were available same day for the job…read more The job was to pack, wrap, items in a 2-bedroom Downtown loft and also dissemble and dispose of a King Size Bed. The guys (Jorge and Chino) were friendly, responsible and very professional. This saved me a ton of time and hassle and I would definitely hire them again for other moves at my other rental properties.

From the second I called Spot-On, I knew I was in good hands. Brandon was great with giving me…read moreexact details on how the move would go after I gave him the logistics of my move. I moved from a two-bedroom home into an apartment on the second floor and I wasn't charged for extra stairs, miles, no hidden fees like he promised. Brian and Anthony were on time and ready to get to work. They are definitely the most efficient and professional movers I've ever experienced especially since this is my 4th move. All of my furniture and paintings were properly wrapped like never before and made it to my new apartment without any scratches or scuffs. Hopefully this is my last move, but if i ever need anything moved, I'll definitely be calling Spot-on. I'd also recommend anyone to try their services as well. Reasonable price and family friendly for sure

Tony is a fantastic guy. Always recommended him when I worked in the apartment industry and the…read morefeedback was always excellent. I would use this company over any other!

Always Moving was recommended by our realtor. Tony came to do a walk thru and that night gave us a…read morequote for his manpower and equipment. Moving day they showed up on time ready to go. Laid out protection on the wood floors and carpets, brought in moving blankets and shrink wrap, took apart what needed to be taken apart, carefully moved everything to the trucks and to the new house, placed things where they needed to go and built back what was taken apart. The guys were all polite and made sure we were happy with what they had done. I cannot say enough how pleased we were and glad we used Always Moving. Two other pay by the hour companies quoted us with less manpower and only one truck, had we used them the price would have been sky high and taken much more time.

I used Brookwood Moving to load my moving container from Pack-Rat (hired through Hire-a-Helper on…read moretheir site). The two college students, Simon and Patrick, arrived early and took stock of the situation, figuring out the best route from my storage room to the container by way of the elevator located in the parking garage. My estimate was 2 hours, and it took 2 1/2, which was quite close. The packing was quick and efficient. I was very satisfied, and they are highly recommended.

Chris and his team were fantastic. We had to load up 3 large Pods and store them for 2.5 weeks…read morebetween selling our house and closing on the new one. His team was great and he was super accommodating when Pods showed up late at our new house. They still came that day and unloaded in the rain. Highly recommend!!

I used this company for a very LAST minute move. The other moving company I hired left me hanging…read moreand never showed up, didn't call, nothing. I called TruckFrat and they were kind enough to fit me in at the last minute. Two guys came to help me with an in-house move. They were professional and patient and took very good care to make sure nothing was damaged. What had become a long, drama filled day was over in a manner of an hour when they arrived. The only thing is that TruckFrat is only insured when your items are on their truck. So that means if something happens in your home- YOU are liable for it. They charged me $100 to move my furniture. Their low prices are Bc of the insurance issue. Not sure if they are bonded but the two guys who moved me were gentlemen and I had no problems there.

I recommend Trunkfrat to anyone for service. They were very professional and on-time. They handled…read moremy belongings with care and didn't rush. I will definitely be using them again in the near future....Grade A service!!! Thanks!

My experience with JG & Sons began in a respectful and positive manner, but ended in…read moredisappointment. I contacted the business on October 24 to schedule a move for either Oct. 27 or 28. Jim, the owner, said he could accommodate either date for $56 per hour if I rented a U-Haul truck. Since this was the least expensive option, I hired their services. Jim's son - Thomas - and grandson - Rick - met us at the U-Haul. They were very accommodating and even drove the truck for us. During the move, Rick said, "I notice you have an iPhone 4" and asked my daughter and me whether the iPhone 4 was better than the iPhone 5. I thought nothing unusual about this at the time. They loaded everything we needed to move out of the home and unloaded at our storage location. When my 7 year old granddaughter came home, she wanted to play a game on her iPhone 4, which her mother gave to her after updating to a newer version. The phone was kept in one place - on the vanity table in the bedroom where Rick first asked me about the different versions. It was not there. I thought perhaps the phone was picked up in error while they were dismantling a bed in the room & called Jim to inquire. He asked his son & grandson - Thomas said he remembered seeing the iPhone, and both men said they did not take it. Well we have since completed our move, and to give them the benefit of the doubt, I thought maybe we would find it misplaced somewhere. We still have not found the iPhone, which was locked & not activated for anything other than games for a 7 year old. No cameras were in the room, but no one else entered our home from the time my granddaughter played with her phone on 10/27 & when she wanted to play with it on 10/28. Prior to this realization, I was prepared to give JG & Sons an excellent rating. Unfortunately, this incident soured the entire experience. If people trust you to enter their home & move their belongings, they should be able to trust that nothing in their home will go missing. UPDATE 11/4/14: Minutes after my review posted last week, Mr. Dickerson called me - not to acknowledge the theft, but to inform me that "if you had waited 2-3 weeks before posting the review, we could have filed a claim. It is our word against yours. We are licensed and insured." This, despite the fact that claims should be filed within days, not weeks. I told Mr. Dickerson that I had no reason to lie about an iPhone; that I had more things of greater value if my intentions were nefarious. Of course, every expensive item was not visible to the movers. Further, he did not give me the option to file a claim before I posted this review, although I gave his workers/family members the benefit of a doubt and waited until we completed our move to find the iPhone 4. Mr. Dickerson's response and subsequent comment to my review reinforces our negative experience with this company. If you hire their services, hide ANYTHING of value.

I reserved J G and Sons Movers to help me unload a truck at the tail end of my move. My experience…read morereserving the truck was very positive. Jim is great: respectful and very accommodating. He offered me the best rate I could find ($66 for two guys per hour, two hour minimum so $132 total). I checked with Jim the day before to make sure everything was still good to go, and he said he had me down and there wouldn't be any problem. The next day, his son called me at 1:30pm and said that he would be there at 2:00 (which was on schedule). At 10 minutes after 2, they weren't there, and by 2:20, I tried calling him a couple times and my calls were silenced and ignored. One of my calls was eventually answered, and said he was right around the corner, but it still took him a while longer to get there. I called Jim who was very apologetic and promised a discounted rate, and they finally pulled in at 2:35. Jim said up front he would discount me for the half hour that they were late, so he was very accommodating. However, I wish I could say the same for the actual movers. Not only did they show up over half an hour late, they were smoking and actually tried to enter my moving truck with lit cigarettes (and no apology about being late). We specified that we didn't mind them smoking on the property afterward, but doing it around my stuff IN THE TRUCK was unacceptable and asked them to put it out, which was not met with a polite or understanding response from one of them. Also, because we weren't sure when they would actually be getting there and since we had to return the moving truck that evening, we had to start unloading ourselves before they got there. Because the truck was partially empty, this was met with "Well there's not hardly anything here, I don't know why y'all were worried about time, this won't take any time at all".... and we told them that's because we had to start moving it ourselves without them, the truck actually had arrived full. We weren't happy, but we were by no means uncivil towards them, because I'm not about to be rude to someone who is going to be handling my stuff for the next 30 minutes. However, despite this, I overheard numerous unkind comments directed at me and my boyfriend when we were thought to be out of earshot (though these did NOT come from Jim's son, I want to make that clear; Thomas was respectful and friendly aside from the cigarette). Even IF they were not directed at us (which is unlikely, based on their context of "If they weren't paying me, somebody would be getting an *** whoopin', nobody talks to me like that and gets away with it, etc.), they were still profane and inappropriate and made us incredibly uncomfortable. Finally, they ended up dropping an antique desk that I specifically directed them to be careful with, and taking a LARGE chunk out of my wall out with my washing machine. I could not find damage on the desk, but when I asked about the wall, I was told that I was responsible for protecting my own walls and that was described in the terms and conditions that were sent to me. I know this is the case for some moving companies, but when reviewing the contract that was texted to me, there is actually nothing that details that in the copy I was sent, but my apartment complex fixed the damage free of charge so I did not follow up on it. In the end, I only ended up paying $100 out of the original $132 I was quoted. Jim made himself available the entire time and was very prompt at responding to my questions. I am pleased that he made right on his movers being late by offering me the discount. He was courteous and apologetic throughout the whole ordeal, even when explaining about the wall; I think the policy on that may have just been a miscommunication of some sort but that all worked out in the end. If I could be guaranteed to work exclusively with Jim and completely different movers, I would happily use this company again. However, even with the discount, based on my experience with the movers themselves (ESPECIALLY the rude one, whose name I don't even know because he didn't introduce himself), I cannot recommend using J G and Sons: I would have rather paid more to be with another company who would guarantee a smooth move than have to pay even a discounted price for careless moving that I could have done myself for free. Thank you, Jim, for being as accommodating as you could considering the circumstances, and I hope that future moves go more smoothly.

We found Smooth Move because I had seen them for moving my parents. Timely, attention to detail and…read morekind- well with it for moving some with a disability and tight timeline! So good we hired them for the move as well! Thank you Erik, Darnell and team!

Although Erik was very personable and accommodated our request to push out the moving date by a…read moreweek, this experience left much to be desired. I deferred to Erik's expertise in his request for photos of the areas of my home to be packed. In retrospect I should have pushed for him or a qualified representative to come to my home to survey the contents yet was convinced that the photos would suffice. On the day of packing, it was this very thing that he cited as a potential increase in cost, meaning his not knowing there were items in the two hutches that needed to be packed. This resulted in my entire office closet being left behind (included a box of weights, coats and suitcases, etc.) and quite a bit of desk top items and smaller picture frames, etc. During the packing process we were met with being nickeled-and-dimed over smaller items like desk organizers, as well as a renege on pre-move clothing packing advice for my clothing in the wardrobe room. Originally, it was stated that it'd be best not to use wardrobe boxes because they take up so much space and instead to bag and lay them flat in a large bag. Come moving day, that turned into a demand higher fee for boxing and packing the clothing, so I opted to do it myself. At the conclusion of packing day (Friday, August 21st) it was sprung on us that a fourth man would be needed due to the steepness of our driveway in our new residence. At that point it felt too late to contract with another company, and I was hopeful that the move would go well. As we unpacked in our new residence, we realized the magnitude of what was left behind for us to move and how poorly some of the boxes had been packed and/or labeled (there was a wine goblet packed with pots and pans, and some boxes were labeled with an ink pen, making it challenging to read). Our bed was also put together improperly, which we recently realized is missing a screw in the frame. It was a lesson well learned that left me unsure that I would even feel confident in trusting another company on Thumbtack simply because they have a 4.8/5 rating.