Haiku for Medallion…read more Jeweler knows his stuff unconcerned bout making bank I leave with a smile

I needed help with a repair, and found these folks on Yelp. I'm glad I did, because they were nice,…read moreknowledgeable, and super helpful!

I actually did not need his service but is there when I need him due to my change of mind. His…read morecommunication skills are excellent and was willing to work with me. I am the one that backed out of my appointment not him, but good news is that I know exactly where he is in the near future. Linda S. West Salem.OR

Highest quality custom design & manufacturing. LOVE my custom ring!! Easy to work with, great…read moreservice.

Everything went well, we had a pearl necklace and bracelet restrung, not an easy task. It was done…read morewell, in a timely manner, and affordable.

A wonderful family business and great to do business with. They have a wonderful selection of…read morejewelry with competitive prices. I will definitely be using them again.

I contacted Dave and let him know what I needed. He presented me with my options and gave me a…read morereasonable time frame. Good communication and a job well done.

From the owner: Dave can create custom designed jewelry from your stones, or find the perfect Gemstones or Diamonds…read moreto bring your ideas to life. For a one of a kind Engagement Ring, or Wedding Ring come see us! We are a full-service jewelry store with an added touch: a warm greeting and a smile. Service and quality have always been our primary goal. At our store in Salem, you will find hand-made fine jewelry in 14k, 18k, and Platinum, on request. We have the finest gemstones and diamonds from around the world, including "Ideal Cut Diamonds". If you don't see what you're looking for, we will get it, or our jeweler can make it for you. We also offer quality jewelry repairs in both Gold and Platinum, and will gladly clean your jewelry for free, anytime.

I stopped by with a family ring we needed resized, they did a great job adjusting it to a smaller…read moresize and it came back just beautiful. My son was very happy when we gave it to him. Pricing was reasonable and work was done with the allotted time frame.

Customer service is friendly and they do beautiful work, beautiful displays and lots of nice…read morecollections of jewelry! Will go back when I need jewelry repairs or purchasing of new jewelry!

They perfectly resized my ring. Very professional and and friendly. As for the custom jewelry…read moreselection there are so many wonderful items to choose from. I will definitely be back to add to my jewelry collection

My custom engagement ring is beautiful! Richard really put in the effort and I could tell he's…read morepassionate about his job. Highly recommend this place.

I do not know if other customers react to the ambience inside the store or on the street the way I…read moredo. I am elderly, and remember a downtown very different from what now often looks to me like the Tenderloin. This is not the fault of this store, but circumstances now make entering like being processed into a high-security facility. The focus is now on high-end work, and general services like wristwatch band replacement are no longer available. The staff was faultless in civility and instead of saying no, we can't do it--as is so common nowadays--I was referred to another business which I happened to know was reliable. That is, it was informed advice.

First issue was with watch repair. They supposedly have an in-house watch repair person, so I asked…read morefor an estimate to realign hands on a watch (minute hand wasn't on 12 when hour hand was on a marker). I was told that the repair person was not at the store at that time, but they would get back to me with an answer in the next few days. They never did, and so I called back. Holy cow, the run around I received rather than a simple dollar estimate. I know it's expensive, but they refused to give me a straightforward answer. Finally, I was told that "they didn't cause the problem so it's not theirs to fix." Second issue. I called informing them I was going to buy a certain watch. I asked if there was a list to be put on or if I could prepay for it so that it was mine as soon as they got one in. The person on the phone said they could do neither, but suggested I come into the store frequently to check and see if that particular watch came in that day so I could purchase it. Yeah, I'll do that. I'll swing by every day to check. For crying out loud. Then the person suggested I come take a look at what they do have on display because there might be something else I'd like. I called another dealer. They took my information and called me two days later to tell me my watch came in. They couldn't "hold" it for me, so they allowed me to buy it over the phone and I could pick it up at my convenience.

Shady owner. Took a gold bracelet here to resize - the young woman waiting on me said she'd have to…read moreget the owner to give me a price and they would keep it overnight for this and said she'd call me back. One week, no call. I call them, leave a message. No call. I finally get someone when I call, week two, and the woman tells me it would be very expensive to shorten. I ask when I can come get it. She will call me back. No call, three weeks. I leave a threatening message that I will be coming in and if I don't have my bracelet my next stop will be the police. Show up, no bracelet, relay my concerns. Young woman says it's in a locked office that she can't enter. Fine, get a call back that it's ready, go in and collect my bracelet. Three weeks to one month. During this I notice my voucher says "anything left longer than 60 days will be considered abandoned". So that's the scheme, I guess. Wonder how much merchandise there is ill gotten goods. Watch out, Salem, another disreputable store owner. On alert: Salem PD.

I stopped in to get my wedding rings cleaned and was helped immediately. Initially, they quoted me…read morea fair price for cleaning, but after inspecting the rings, they mentioned they didn't need much cleaning. Instead, they shined them up beautifully and didn't charge me a thing! The customer service was exceptional, and the shop floor was absolutely gorgeous--I'll definitely be back for future needs (and maybe something new)!

Buyer beware. I bought insurance with this ring and they never mentioned the stipulations until…read moreafter the fact. (That you have to get 2 cleanings a year) then when I called regarding my missing diamond, they said the stipulation for the insurance is actually that I needed to have my ring "inspected" 3x per year. The quality and the customer experience is terrible. Save your money and sanity, by going to a reputable jewelry store.

A bracelet of mine was too long and needed shortening. It was an affordable adjustment with a quick…read moreturnaround. The staff were knowledgable, attentive and very kind. I'm so excited to be able to wear my bracelet again! A lovely experience all around!

Had wonderful experiences with this group over years as a high end jewelry saleswoman. Recommend…read morethem highly! Their work is incredible!