After getting multiple quotes and talking with many different flooring companies, we decided to…read morefollow a recommendation from a friend to visit Mike at Floor Gallery. Turns out it was a great suggestion that enabled us to save money on floors and spend that planned money on new appliances in our new, 20-yr old house. We had our vinyl floors installed in 2018. Originally we were going to go with an engineered hardwood or laminate but due to dogs and potential water issues, Mike suggested we use a multilayered vinyl. It was a great suggestion. Although installation took a little longer than expected, we're in love with our floors and the price. We came back three years later in 2021 and had the rest of our carpet replaced with new carpet. The latest installers were VERY quick and did a great job. Again, price was exceptional.

I want to write a fair review, so I'll include all the pros and cons from our experience with floor…read moregallery. When we first came into the store, I loved the floor collections there. They have a lot to offer if you are as picky as me. Mike was great and helpful at assisting us with floor collections and brought 4 different samples to our house the next day for measurements. However, we didn't know that nightmare began after we signed the contract. We decided to go with vinyls for all upstairs floor. Mike told us that his team will start on the next Monday, latest the Tuesday. However, he NEVER called on Monday to update me on his team's schedule. So I had to call him and heard him saying " I was just about to call you". The team didn't show up on Monday, they came Tuesday morning around 8am. Things went well the first day, demo was fast. The second day, the team came around same time, but they slowed down a lot, and left the house an hour earlier compared to Tuesday. Same thing with the third day, they left one hour earlier and say they will come back to finish the rest on Friday. After they left and finished on Friday, floor looked nice at first. But then we started to find many detail problems. Up until this point, we NEVER hear anything from Mike to ask if we were satisfied with the work. Our floor was not level, and we could feel the bumps and floor was moving and making sounds. So we contacted Mike and had him and his worker to come in and talk about the problems. On the day, we had to reschedule, so I called Mike to reschedule. He said he will ask his guy first and call me back shorty. 3 HOURs later, I still DIDN'T hear anything from him, and our new appointment is in 30 mins. So I texted him with attitude of course ( it's been more than one time he supposed to update me, but he didn't!) Then Mike and the worker came to check the floor. And they told me " cuz our floor is CHEAP, so that's why it's not level!" And Mike was blaming on his worker in front of me saying that the worker didn't update him or me and decided on his own of what to do with our floor. We gave them permission to float our floor when necessary at the beginning and they decided not to use it and came back to tell me our floor is cheap! The team came back to fix the floor the following week. They just decided to float EVERYWHERE this time. I don't even know if that's necessary. They used a total of 15 bags of float. It took the team another 4 days to finish the floor and came back extra 2 times to fix the minor details and the side. We had not hear from Mike at all since he came and told me our house floor is cheap. And all he ever contacted us was to have his check! The quality of the floor is great, the work was not to our satisfaction, but the encountering experience with Mike was bad! And supposed to be 3 days of work( according to Mike), it took them 8 days to finish. I'm not going to say everyone have the experience like us, but just make sure if you decide to work with Mike, call him first and ask what is going on first, so you can plan your time as you needed. And make sure check on all the detail works.

Shelby is not a good man. He is a scammer. A criminal. He took money up front to buy HVAC…read moreequipment. Thousands of dollars. I remodel and do not give contractors money up front, even when they demand it. But every once in a while after someone has proven himself, I make an exception. Shelby did some decent work for me, showed me a photo of his sons, gave me bids on two other projects, and talked a good game. And then he started his scam. I guess he doesn't mind showing off a silly little sports car that he didn't earn. I helped buy it along with others he has scammed. It's called stealing, Shelby.

Scammers! Low quality work, unreliable operations, questionable character. Has owed me over $1000…read morefor work not performed since 2021. Never trust Shelby or anyone related to this business. The completed work has to be redone due to poor quality. Companies like this is why people hate contractors. Beware!!!!!!!

They were quick to respond to my request for installing a quartz kitchen countertop and it is…read moreBEAUTIFUL!!!! I paid what was quoted despite the strangeness of my older home. They are precise and detailed orientated.

I hired Ava's Flooring, and they thought they did an amazing job. However, the noticed part of the…read morequarter round wasn't secured. I reached out to Luis who never responded before reaching out to the owner. He said he was sick, and Luis was busy. It's been 2 weeks since I reached out to them. I'm was even asked for a picture, which I sent. I guess they got their money, so customer care no longer matters.

These guys are BAD! They came into my home to refinish/screen the wood floors throughout. I moved…read moremost of my furniture except about 4 large pieces which they said that they would move. They damaged the floor so bad when they were moving one of the pieces that the entryway and hallway were going to have to be completely sanded down to remove the divits and scratches. Then they told me that they were going to charge us an extra $400 to repair the damage that they caused. The owner is the problem...Don't do business with Hard Wood Creations! They do not stand behind their work and they use EXTORTION tactics. BAD BUSINESS! Take my word for it, you can do much better than this "company". They need to go to jail! KC of Houston, Texas.

BEWARE!!! DON'T USE THIS PLACE!…read more We hired this company because they "SAID" that they were good and that they would do this job quick. They told us to move all the furniture out but that they would move the large pieces. Today when they arrived at 9:15 they moved the large furniture (4 pieces). They severely damaged the hard wood. When we asked about it the owner told us that he was going to have to charge us $400 to sand down and repair the damage that they caused. We told him that was EXTORTION...He refused to repair the damage and then left the job and left us high and dry! All of our furniture has been moved out and our 5 cats are displaced while we try to find another company to come quickly to fix all this. WHAT A TERRIBLE COMPANY! WHO DOES THAT? On top of it all, He flipped me off as he was leaving.

AMAZING work! We truly appreciate all the hard work Nelson and his team did in our home…read more One of the things we loved about our home when we initially purchased was the hardwood floors. After experiencing a nightmare remodel with a "contractor" (that he was supposed to fix), we never thought our floors could look as beautiful. But Nelson somehow managed to restore them to be better than we could have ever imagined. We thank God for Nelson and his team's work ethic as well as grateful to have him as a local business we can proudly share with the community!

I was referred to Floors by Nelson from a home builder who recommended this business for refinished…read morefloors and stairs. I just wanted to get the treads of my stairs refinished to match the floors I just got installed in the rest of my house. Mind you, my floors are luxury vinyl plank and the treads are solid planks of wood (oak or maple, I think? I can't remember). Any way, Nelson came and did an estimate, he assured me he would try to match the floors as closely as possible, but couldn't guarantee anything because the material is obviously different. I went forward with his work because it was better than the bare unfinished floors I had. They did an incredible job. I was told by someone before that the wood from the tread was so badly damaged that the stain could come out splotchy, but Nelson and his team did an incredible job. My floors look brand spanking new. They sanded them down smooth, applied the stain, and finish, everything was completed in two days. It was incredible.

We met him outside of Floor Decor while he was passing out his business cards. He gave me a great…read moredeal on the flooring material and he did an excellent job at installing. 100% recommend.

Enrique and his team were amazing!! We had about 700 sq ft of hardwood flooring to be install and…read morethese guys exceeded my expectations. Very professional and respectable of the home. Everything from leveling the floor to installing custom wood stained trim molding, I have absolutely no complaints.

I was very pleased with the work done from start to finish. Everyone was professional and I was…read moreexcited to see that the owner herself came out and did the measuring and walked me through the selection process. I am a little late with this review. I was going through a hard time a few years ago and was trying to get my footing on everything.

We worked with Sandy at Floors Etcetera again, this time to custom cut Shaw Bellera pet-friendly…read morecarpet into a large area rug (9' x 15') and long runner (2.5' x 28') to help preserve our dogs' joints. While we love the beauty of our hardwoods that Floors Etcetera refinished years ago, they look even more exquisite accessorized with these gorgeous rugs. We should have done it sooner!

This was my first time using a flooring company and I am very pleased with the finished product…read more William is very professional and a nice guy who offers great prices. I would totally recommend his company if you're in need of any flooring or bathroom installation.