Item arrived one day after timeframe advertised so couldn't wear for event I purchased for (they shipped it three business days after ordered?). Return policy requires consumer to pay for return shipping which is their perogative but means I will never purchase from them again. What really is leading me to write this review is they have all online review options not easily accessible which is a total red flag. So yelp it is! read more

SCAM. They run their business off a bunch of hidden "policies" so when you try to make a return they make it impossible. I wanted to exchange one pair of jeans for a different size and they absolutely refused. Their customer service is horrible. I've never been more disappointed by a store. DO NOT BUY HERE. read more

I'm very disappointed with my experience with this boutique and would not recommend shopping here. I purchased a pair of jeans along with the $24.99 "Double Your Entries" option for their car giveaway. Unfortunately, the jeans were extremely baggy in the legs, so I had to return them. I understand having to pay return shipping if that is the store's policy. However, I don't agree with having to pay additional money just to ensure that my package is delivered to me. Making sure a package safely reaches the customer should be standard--not something customers have to pay extra for. What bothered me even more was what happened with the giveaway entries. Because I returned the jeans, the entries associated with that purchase were removed. I completely understand losing the entries that came with the jeans themselves. I also understand that the $24.99 I paid for the extra/double entries is nonrefundable. What I do not understand is why I also lose the entries that I specifically paid $24.99 for. If you are keeping my $24.99, then I should receive the entries I purchased. Otherwise, I paid $24.99 and received absolutely nothing in return. This experience has left a very bad impression. I will not be shopping with this boutique again and cannot recommend them to others. read more

Refused to exchange for a different size. I did not want a refund, just a different size. Would not respond to any of my messages and deleted them on Facebook. read more

This is a HORRIBLE place to online shop! I submitted my first and last order, which I never received. I tracked the order, and it is stuck in transit. When I brought this to this merchant's attention, they had the nerve to act like they were doing me a one-time favor of submitting a claim, but for all future orders, I need to pay for their optional package protection. THERE WILL BE NO FUTURE ORDERS FROM ME. Like, purchasing package protection would stop my package from getting stuck in transit! I paid $8.99 for shipping, which includes tracking and successful delivery. Optional package protection IS MEANT to cover post-delivery issues, like porch piracy. When a package is not marked as delivered, it is stuck in transit, or you never receive it, this means the merchant remains legally and financially responsible. But they doubled down about their policy on package protection. Shop at your own risk! They delete and block if you share your poor experiences on Instagram/TikTok/Facebook. This only confirms they are a shady business! read more

The absolute worst experience I have ever had. Do not buy from Freckled Poppy. The only way prices are reasonable is by using their promo codes, then the items are final sale and they don't even allow an exchange. Customer service is rude. Nothing is represented well online so won't fit while when you get it. Unless you're 6' tall, things won't fit and you're stuck with their overpriced clothes. The cookies are dry and nasty. The mystery items are just things no one wants and they would like to get rid of. Shop elsewhere and avoid this rude company who doesn't appreciate your business. I would give zero stars if I could. read more

I am still waiting for a tshirt I ordered a month ago and I paid 9 for shipping and then they charge 4.50 for protection what ever that means! I sent two emails with the promise they would get on it! No wonder they promise those new cars because their shipping is awful! I won't EVER buy anything else from them! So be warned find another store to buy from!! read more

Please do not buy from this company, things are good, until they're not, and that's when you experience the true integrity of a business. The jeans I ordered didn't have the correct inseam measurement, I followed the directions given in email/phone conversations for an exchange, then shipped them back at my expense. Now they are telling me that all four pairs of jeans were marked for "final sale" (not stated in my purchase), and not open for a return (?), and that I need to send money for shipping if I want them back. Who does business like this? If you don't take my word for it, Google the customer reviews before buying.‍ read more

Their stuff was cute but the pants did not fit me and when I returned, they only gave me 50% off because it went on sale after I bought it..not only that they have a perfectly new pair of pants to resell! DO NOT BUY FROM THIS BUSINESS! read more

The ring is too big definitely not a size 7. They wanted to charge a rip off fee and since I didn't pay that upon checkout, they do not allow any returns. Terrible business model! I would never recommend this company. read more

The return policy is so strict, if one cant afford the protection fee, youre stuck with jeans that dont fit even when going by the size charts on their website. read more

It took about three days to ship from order date but came in three days after shipping started. I absolutely love my Xtra Short Petite jeans with wide bottom legs and double buttons at the waist. This old chick looks pretty darn stylish! read more

I want to share a recent shopping experience so others are aware. I ordered a pair of pants from this company. After completing my purchase, I realized there was an optional $8 order protection add on at the very bottom of the checkout page that allows for free returns. I did not select it because it was not clearly disclosed or emphasized during checkout. When the pants arrived, they were too short, so I contacted customer service to request a return. I was then informed that the item was considered final sale and could not be returned. While the policy may technically exist, it is not clearly communicated before purchase. Important information like final sale terms should be obvious and transparent, not buried at the bottom of a checkout page. What is most disappointing is that customer service had the opportunity to make an exception, create a happy customer, and build long term goodwill. Instead, they chose to stand firmly on policy rather than customer experience. I am sharing this so others can make an informed decision before ordering. Transparency and customer service matter. read more

Terrible business, dont let the fake Google reviews fool you. They do not allow returns or exchanges unless you pay an additional mystery fee at checkout ahead of time. Customer service is a joke. There are PLENTY of other online boutiques to not have to deal with them. read more

Customer service sucks. You have to buy shipping protection when you check out or they won't let you return items unless you purchase it and a return label for $15 It's ridiculous read more

You have to purchase "full coverage" for your items to have the option of returning them. I apparently overlooked this (because I have never seen this done by another business before) and am now stuck with a $80 pair of pants that don't fit. This is terrible customer service and I'll never purchase from them again. read more

I made two orders on October 10th. Today is November 28th and they STILL HAVEN'T EVEN SHIPPED! I emailed them to cancel and they said they can't because "we are not able to make changes to or cancel orders that already have a packing slip printed for shipment. The warehouse is rarely able to find the already printed packing slip and stop the shipment in time." They won't even give me an expected time frame for shipping. THIS IS UNACCEPTABLE. Only gave one star because I can't give zero. read more

STAY AWAY. I bought a pair of shorts, way overpriced but looked cute in the ad. They arrived, were cheaply made, and didn't fit. I placed them back in original packaging, reached out to customer service for a return label same day they were delivered, and was told because I didn't pay MORE for "Total Protection" my purchase was final sale. They're crooks and will surely be out of business in time. read more

Their customer service is awful, the mystery item I received is so ugly I am sure that NOBODY would pay a penny for it! I even took it to a consignment store and they wouldn't even take it! It's a t-shirt/shorts that would fit a 4' tall 300 ib person, it's a joke! read more

The return policy, which is not highlighted on the website is atrocious. If a company didn't believe enough in their merchandise, not have to charge in order to return it and it shouldn't be buying it either. read more

Owner is very rude and condescending. Return policy is ridiculous. Ads are very misleading

Rude and passive aggressive customer service, inconsistent sizing (even though I checked the size chart) some low quality denim. I missed the one box where you have to purchase a return prior to placing an order so now I'm stuck with pants too large that are of poor quality I would never wear. read more

Let me just say dealing wist customer service has been a complete let down. For a brand that prides themselves on providing the "best fit advice" and then being absolutely 0 help, is an absolute joke. Then to lie because you dont want to provide the customer with the detailed info they asked for is insane. Either you are lying or you need to clran up the backend of your site, because why am I able to purchase something you claim is no longer in stock. Ladies I dont care how great of a sale they offer, shop somewhere else. Find a small boutique online or local that actually cares about the customer, because I promise these people do not. Shoot you can even find the same prices on Poshmark. If I could add pictures of the email for proof of this I would. read more

Scam website and they should be ashamed of taking money away from people for nothing. What a joke, i ordered jeans, they charge you 12.00 for "protection" if you want to return. I thought paying shipping would cost less than 12.00 so i declined. Well, now you can't return them, so sorry. I said i would dispute the charges and then they said kidding, pay the 12.00 and you can ship back. I said ok, then went to return and have to pay another 10.00 to ship back? A 68.00 pair of jeans....they have made 24.00 off me in fees, then they turn around and sell the jeans i returned at full price. PLEASE don't give this company a dime, when you see all their stupid posts about winning a car on facebook. I should have known better. I don't know how people can sleep at night knowing how awful they are. read more

I just received my Order #5015014 - I knew right away that its style and fit were not the right fit for me. Repackaged it and went on your website to process the return. I have been working with computers and systems for over 20 years [yes, I am old], and I needed to comment on your return application and process. It was So-o-o-o-o easy, intuitive, idiot-proof, and well designed. I really do appreciate those designers and programmers that developed this app. Hopefully, this review will find its way to ALL organizations/companies to adapt this system!! Bravo Zero!! Thank you. Christine Tate PS I will be shopping there again soon. read more

I like some of the items I have ordered from here but haven't actually loved any of them. I am no longer a customer because they will not let you return anything without buying "protection" which is a shitty policy. I now have a $75 dress I do not like that I cannot return. That's it for me...... read more

Awful customer service. You have to pay more for the item if you want to be able to exchange it for a different size. Do yourself a favor and buy your Judy blue direct for JB or on Amazon. They aren't worth the hassle. read more

freckled poppy sells their apparel for quadruple to 10 times the wholesale cost and uses deceptive practices when selling and advertising making you believe you'll win a car if you buy from them and your order is returnable if you're not happy no questions asked. they do not allow refunds at all, and deny every single return request stating their policy is final sale for all sale items even though you paid full price these deceptive practices are confusing, intentional, manipulative and fraudulent. the owner is downright abrasive, belittling and makes you feel dumb for even asking for help. she needs to be held accountable. this has been going on for over 5 years. read more

I am extremely disappointed with my recent experience with Freckled Poppy. As a customer, I value transparency and fairness in a company's policies, especially when it comes to returns. Unfortunately, that was not my experience in this case. I recently purchased a pair of jeans and needed to return them. I was surprised to learn that Freckled Poppy will not accept returns unless the customer purchases "return protection" at the time of checkout. This requirement was not clearly communicated during the purchasing process, and it certainly was not presented in a way that made it obvious that declining this option would eliminate the ability to return an item entirely. For a clothing retailer--where sizing and fit can vary significantly--having such a restrictive policy without clear, upfront disclosure is very disappointing. Customers should not have to discover after the fact that they have no return options simply because they did not select an additional paid protection feature that was not clearly explained. I understand that businesses have policies they must follow, but transparency is critical to maintaining customer trust. Policies that significantly affect a customer's ability to resolve an issue should be prominently and clearly communicated before a purchase is completed. Because of this experience, I am left feeling frustrated and misled. I hope Freckled Poppy will reconsider how they present this policy and work toward a more transparent and customer-friendly approach moving forward. read more

The jeans are cute, however, the smell is hard to get past, and I have done everything I could to get it out. Won't purchase again from them. Too expensive for me not to be able to wear them. read more

Awful. I will never order from them again. on top of paying $9 for shipping (and then waiting two weeks for your items) you have to pay an additional $2.25 for order protection. I didn't use the order protection for my second order as their shipping is already a rip off due to how long it takes. When my package was lost they told me to file a claim with the shipping carrier. The shipping carrier told me I cannot file the claim, the third party (Freckled Poppy) must file it. They refused to do so. Total and complete scam. Terrible customer service. read more

Super cute jeans if they fit. Otherwise they are just overpriced denim. If you don't buy the return protection on top of the already high price you are SOL. read more

so ....... I was completely surprised with the quality EVERYTHING WAS WELL MADE! and fast shipping I will shop here again . thank you

I love all of the jeans I have ordered from freckled poppy. The online suggested sizing is spot on and I've never had any issues with my clothes fitting. Love all the cute styles. read more

I wish I had done more research before ordering from this business. I've had a similar experience as the other negative reviews. I did not purchase the "shipping insurance" thinking I don't normally have issues with shipping so why incur the extra fee. Imagine my surprise when my jeans FINALLY arrived (weeks after I ordered them and I live 30 miles from their warehouse) to find one pair with a VERY noticeable quality issue - one front of the jean leg is very noticeable a different color. I go online to figure out how to exchange them and it's not an option because I didn't pay shipping insurance (WTF)!?!? Not one place when researching the shipping fee does it say that shipping insurance permits exchanges and returns. That is fraud! One of the other jeans I ordered, I did so because of the reviews but they don't look good on me and can't return those (had I known I would have never ordered them). The third pair I need a smaller size except again because I didn't purchase SHIPPING insurance, I'm not permitted to return. A total waste of $250. This business is a total fraud! Do not order from them, it is t worth it! I'll also report to BBB but FP ignores the complaints. I also plan to report to state consumer protection agency and maybe with enough complaints the state will sue them. One can hope! I don't know how FP stays in business with the amount of complaints I've found since my experience. Zero stars of if I could have! read more

Horrible business model. Apparently you have to pay some fee at checkout for the option to return, which I just thought was shipping insurance so I declined. And they don't allow exchanges. I want to support a business that truly wants to make their customers happy, instead I lost $100 on a pair of jeans I can't wear and they won't even allow me to exchange. Don't waist your time or money on this company! read more

Quite possibly the worst customer service I have ever experienced in my life.... I have consistently been a size 6/28 for years. The three size 5 (28" size 6) Risen jeans were huge. I went to the website to initiate an exchange, since that was listed as an option but when I went through the steps it would only allow me to make a return. I reached out to customer service about an exchange and they said they don't do exchanges, despite what was on their website. They suggested I go down a size. I ordered 3 pairs in size 3 and had to pay a return shipping fee of $9.95. This is not how other companies handle exchanges. The size 3 jeans arrived and I had the same issue; the jeans were huge. So, again I was charged a shipping fee and another return shipping fee. I just placed another order in size 1 (which is a 26" waist/size 2)! Needless to say I haven't been that size since 7th grade. I reached out to customer service to request a refund of the shipping fees and they kept saying that I should have referred to the website where they will indicate if a piece of clothing runs big or small. There was no such information for any of the jeans. They refused to offer any form of credit despite the fact that I have now paid for three delivery shipping fees and two return shipping fees and the jeans that I should have received over a month ago are still not here. Their response was a reference to the website link on their return policy. They also noted for me that I had paid for the delivery shipping unnecessarily because I did not choose the "free" option. While shopping online, you get reminders of how much more you need to spend to get free shipping, and I reached that amount on all the orders. However, because the default shipping rate that populates when you place an order is "VIP Pass" which charges you $7, I was charged anyway. The checkout system AUTOMATICALLY chooses the VIP Pass for you and then the responsibility is on the consumer to choose something different. Totally ridiculous. If they would have shipped for free, why the heck wouldn't they refund at least that $21. I hope the $41 they saved in refusing to refund the shipping fees was well worth it to them. I will never shop with them again and will spread the word on this horrendous customer service. read more

I found a pair of jeans that looked amazing. The description tells you how to determine your Judy Blue size and then tells you to size down one or possibly two sizes. I sized down one size per the instructions, took forever to receive my jeans and they were NOWHERE near close to fitting! Now I have to pay $12 to return them. Never again. read more

Recent change in return policy, you DON'T have the option to return and pay your own shipping. You now have to purchase return insurance during your initial transaction. If you do not, you cannot return the item at all. I'm now stuck with $82 jeans I can't wear because of the recent change. I won't buy from them again. Horrible business practice that counts on the consumer to miss the fine print. Apparently they are now on the band wagon of "profit over fair customer service practices". I'm done. read more

I have posted several reviews regarding the poor shipping times. Not sure if there was an issue with the shipping management and/or shipping employees, but I want to update my review. The shipping times have greatly improved. Happy customer! read more