I really hate writing reviews like this, but after three Audis from Audi Greenwich, I am done. And…read moremore than anything, I want other women who aren't car experts to understand what happened to me before trusting this very corrupt dealership to guide them through a purchase.
I feel completely taken advantage of. I came into Audi Greenwich as a loyal repeat customer looking for my next car as my A5 Sportback lease was ending. I relied on their sales rep, Jason Schneidermesser, to explain the options to me (his suggestion was the S5, I did not come in seeking out this car). That's when the nightmare began.
What I was not properly educated about was what I now have been informed is a completely impractical wheel and tire configuration for the way this car was sold to me: as my normal, everyday vehicle to commute locally around Westchester. In 6k miles, I have had FIVE tire failures involving only the sidewalls (no nails or anything). That's right... FIVE. For comparison, I drove my previous two Audis for 90k combined miles and had ONE flat tire in total. And when they fail? The car has no a spare or donut, so I am stranded.
I didn't suddenly forget how to drive! And yet every time this happened, the answer from Audi Greenwich was essentially that some sort of "outside influence" caused it. Their solution? Replace the tire (at around $500 each out of pocket, and they never have them in stock so I was almost always out of a car for about a week), and send me back out in exactly the same setup, waiting for it to happen again within weeks, with newly damaged wheels.
At some point, five sidewall failures in 6k miles should make the dealership that sold the car stop blaming the customer and start asking why this keeps happening, no!??
And the misrepresentation didn't stop there!
Remote start was specifically explained that it was a non negotiable feature that I needed in my car. I asked Jason directly whether the car had it and was told YES verbally, and in writing during the sales process. Within 24 HOURS of taking delivery, Jason told me that he had been wrong and the car actually did NOT have remote start, but it would be "getting it shortly, within a few months". I have this in writing too. We are now 8 months later. No remote start. Jason is a crook and will say anything needed in writing to make a sale. He just hounded and pushed me through the process with dozens upon dozens of harassing text messages, rather than educating me about what I was actually buying. What a disgrace.
I escalated this directly to General Manager, Keith Kubat, expecting that after 3 consecutive Audis from his dealership, the GM would finally step in, acknowledge how absurd this situation had become and help find a reasonable permeant solution for a loyal customer with lies about the sales process in writing, and an unsafe car. I offered to just buy a different, more reliable car from them. Or maybe they would help put me in different tires or wheels? Anything, I was flexible! Instead, Audi Greenwich will not stand behind the car they sold me. No responses from Keith at all after the first one. Ghosted completely!
That's what makes me the angriest. Don't aggressively sell me a car as the "natural upgrade" from the everyday Audi I've happily driven for years... incorrectly tell me it has a feature I've specifically said is non negotiable in writing... promise in writing to fix that mistake and fail to do it... and then shrug your shoulders when I experience FIVE sidewall tire failures in 6k miles that have continuously left me stranded without a vehicle.
As a woman who openly acknowledged that I was not a car expert and gave them chances to make this right privately, I feel completely taken advantage of and unsafe.
Buyer Beware!!!
