wij huurden een campervan bij Fraserway om 10H45 zou men komen ophalen aan het hotel. Toen 1,5 uur later nog altijd niemand kwam opdagen contact opgenomen met als uitleg Traffic was been not on our side today. Ze hebben dan maar een taxi gestuurd. Bij aankomst in Abbotsford geen excuses de bazin van fraserway bekeek ons niet eens. Wij hadden een fietsrek geleend met bijhorende fietsen ,fietsrek was stuk daar hebben we dan ook nog veel tijd verloren tegen het half hersteld was.En de fietsen waren allesbehalve gebruiksklaar .We moesten maar zelf de banden oppompen.kortom meer dan 4 uur verloren,En trouwens niemand meer zien toekomen na ons dus ze waren ons gewoon vergeten op te pikken aan het hotel. In calgary waren ze wel heel vriendelijk en correct groeten Sven read more

had a fantastic experience with Fraserway RV thanks to Keenan, who went above and beyond to assist me over the phone. From the very beginning, he was incredibly knowledgeable, patient, and genuinely invested in helping me find the right solution. He took the time to answer all my questions thoroughly and made what could have been a stressful process feel smooth and straightforward. It's rare to come across someone so professional and personable. Keenan is a real asset to the Fraserway team! I highly recommend reaching out to him if you're in need of RV support! read more

Since Alison doesn't know how it works. My reviews have not been removed, BBB is keeping it documented as they review/redact names before posting. Google review has not removed my review, as it is currently getting over 250 views a day, 9 likes so far, and you're obviously not seeing the other social media accounts I'm posting on also. I'm glad your ignorance with social media is making this easy for me. You still, over everything, have not ever backed your words with fact. I hold receipts that call out your bs and just the same, you ignore or skip over everything. You really, have zero clue or have any business ethics in this. You will not touch our unit with your lying scummy hands. The only thing you can do now is return the warranty money and a bit on top to make it right. Zero other ways due to we will not be letting you near our unit. read more

Extremely slow service. I made an appointment to have them look at my RV for repair. It took over an hour to get someone to come outside to look at our RV. Then another 7 months to get the repair finished. It was replacement of a frameless window. read more

Really, really bad sales experience. No communication, then false communication. Received better communication from a third party.

I took possession of my new Scout Yoho camper truck on Saturday November 28th I had excellent service from the whole team and mainly from my salesperson Karim Madi from Fraserway Abbotsford BC thanks Karim and your team.Drove no problem from Abbotsford BC/ Montreal Québec 4,700 km read more

We were impressed with the personable service and effort put forward by everyone at Fraserway during our trailer purchase. After some negative experiences elsewhere we really appreciated the casual approach. The kids loved riding in the golf kart. Fraserway really went the extra mile from start to finish. Some of the things that stood out were helping test and configure our trailer break, guiding us through initial items that we should purchase and the pressure-less sales experience. read more

Fraserway RV - Abbotsford - RV Rental Near Me - Abbotsford, British Columbia

We left our new 5th wheel at FraserWay RV for warranty work. Cleaned it completely inside & out before dropping it off. When we picked it up (21/2 weeks later) there was mousing droppings and urine throughout the unit. They wouldn't take any responsibility for it. The rep told us their manager said it was our issue as no one else had claimed of mice (we are aware of at least one other family who had the same issue). Not only did they decline responsibility, when we asked to speak to the service manager we were told that they don't speak to the client. They make the decision & have the service rep take the heat. Phoned the service manager directly - they were away from their desk. When I left a message, they had the service rep phone back again. Oh, and one of the parts, they had ordered in, they couldn't find on sight. Was missing the screen door slider. The tech left it sitting on the floor beside the door. When I went to install it at home - wrong part; didn't fit. Poor, poor service & management. read more

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Rachel, Leah, repair tech Jordan, and the whole gang really took care of me. I've been to Fraserway RV in Abbottsford many times and it's worth the drive from Vancouver. Thank you very much see you again soon : ) read more

If there was a way to give a negative rating I would - In no circumstances should you use this dealership and I will be happy to tell you everything wrong. After spending a significant amount of money on a rig that has been in the shop more than at home and their has no idea what they are doing. read more

I went to Fraserway RV in Abbotsford to look for my first trailer. The salesperson (Harry) that helped me made me feel very uncomfortable. He said "he hopes this doesn't come off as creepy and that I had the most beautiful eyes." After buying the trailer I made an appointment to come get it for the walk through. The Salesperson (Harry) did the paperwork on the wrong trailer! and then laughed when he was told it was not the right one! what a waist of my time! the third time I was in I got the right trailer but Harry came out and said "aren't you so happy its the right one?" and then touched/rubbed my shoulder! with COVID and as a single women I found it very unprofessional for a salesperson to touch me for any reason at any time! Bob in financing was a great and competent employee and got my paperwork redone the right way. Steve was cool to work with and did a great job with the walk through. He answered all my questions and fixed everything that needed it before I left with my trailer. I wish I could have given my commission to Steve and not the salesperson! read more

Bought a $400 converter, which we tried to return unopened, but were told that "industry wide policy" is to not return any electronics. Furious, we wrote a Google review online and the OWNER responded calling us liars and that the part was not even purchased at their parts store because they open all electronics on site before selling them. We still have their receipt on hand and NOBODY opened the box or advised us all electronics are final sale, but to go a step further to call your paying customers liars just so you could avoid a return, tells you everything you need to know about these guys. Buy parts on Amazon, no hassle returns. read more

Recently bought a Ford Adventurer through Fraserway RV. Very good experience. No pressure and all staff were very informative. Highly recommend Fraserway to anyone wanting to purchase a rv. Thanks to Brandon, Bob, Steve and Mark read more

Avoid this place if you want to buy an RV to camp in and not just one to tow back and forth to their service department. After going to about 8 different dealerships we found a forest river Cherokee bunkhouse that had the space we needed for our 4 kids and pulled the trigger on this large investment so our family could make memories. We have owned our trailer for 2 years and have had nothing but issues not only with the trailer itself but with their service department. It was never PDI'd before we took it home, it had 1 battery that couldn't hold a charge so they gave us one of theirs that also could not hold a charge. The bedroom door on the trailer did not close so we brought it in and got that "fixed", and scheduled another appointment to fix the main door that also didn't close as they were missing a part for it, made an appointment and then brought it in again in a few months and were told.that we missed our appointment and we couldn't be bbooked until months later ..but we literally had the appointment date and time.written down and arrived on that day, and didn't have a call that we missed one. We then had a major leak all along the side of the trailer was told they did not have space until we brought it in in February of this year, after 2 weeks we were told it was too much damage and it was being sent back to the manufacturer so they can do the work. We were told that was happening in March. End of April comes around and we call for an update and the service writer says she will check on it. Nothing for two weeks and then a phone call saying it hasn't left yet to which we were thinking it hadn't left the manufacturer but no it hadn't even left THEIR LOT it's now mid may, they had it since February. Apparently they had lost paperwork essential to transporting it across the border. I went in to see if we could just trade for a different unit as our unit had so many issues and they said that's not their department go to sales so I spoke to the sales manager and he sends me to a brand new sales girl who was truly lovely and she showed me options, they told her to show me options that were 10-20,000 dollars over what we had paid for our unit to try and upsell me and when I said no I need to trade they sent me back to service. The sales girl was the only one that offered me the manufacturers contact info (FOREST RIVER was a TERRIBLE EXPERIENCE) only then did any progress start happening We were told repeatedly it was being stored under cover, we drove by multiple times and saw it wasn't, it finally went to manufacturer and spent 3weeks there.we were called when it came back and we came to see it that day and it was in worse condition than when we left it. The shower wasn't even attached there were uncaulked spots all around the trailer, it looked like it had been siliconed with their elbows there were mismatched trim and nails hanging out, it wasn't even cleaned before they recaulked so we asked them to fix everything, they call us back to see it and only 1/4 of the repairs were made we talked to a manager that consistently passed blame to anyone but themselves and when I asked to speak to someone above her I was ignored. Not once in this entire situation was I contacted by any upper management despite asking repeatedly for someone to get me in touch with them. Finally we came and saw it for a THIRD TIME and there were still issues but minor so back into the shop it went and we were told yesterday to pick it up. I told the service writer we were on our way, told her updates on time and that we would be there at 5:05 because of traffic and she said we close at 5. I asked since we went through all of this could you wait 5 minutes to hand us the keys, she didn't respond we literally got there at 5:01 and she had gone home....I understand we were 1 minute past closing but after all that we have put up with the absolute least they could have done was wait five minutes. We parked in front of our rig, knocked on the service door and even though there were staff inside they ignored us, we waited in the parking lot, went over to sales to see if there was anyone there that could provide us with the keys and there was no one. It was now 5:06 after we tried to find someone. I'm shocked at how poorly run and how much they do not care about their customers. It has been the worst experience I have had with any business let alone a business that I have spent over $40,000 at. I left a similar review on Google and Dave Smith the General Manager responded with information that was incorrect, so I don't know if the service department was lying to him or if he was trying to same himself some face but all in all it made us truly feel like they did not care to fix the issue. We are gutted and disappointed as we do not spend large amounts of money on anything, this was the one thing we had splurged on and it has done nothing but bring us so much grief Do not go here. read more

Fraserway RV is a giant in the Canadian RV world. They are very big so my review is split into different departments -- in 2015-2016 I rented, purchased, financed, and serviced RVs with Fraserway. I hope this review helps others! Rentals (Delta): 4 out of 5 stars Awesome rental fleet and service. Only 4 not 5 stars because it is VERY expensive to rent if you are a local from Canada. A lot of business here comes from Europe so they are busy every year from EU and USA customers who will pay $$ Pro tip is to rent during March and get a spring 30 day deal and then drive south to the sun! Best value seems to be small/mid size C class (26ft) if two people. When we had an issue on the road (lock broke on side door) Fraserway/Bernie had it paid and fixed for us in California. Take your time and get to know your RV and your trip will be awesome! Bernie is a superstar in the rental department -- if you can deal with Bernie you'll be good to go! Sales (Abbotsford): 5 out of 5 stars This is where Fraserway truly excels in my opinion. They have a HUGE fleet of rigs, ranging from low to high costs / small to big units, and a constant flow of new inventory. I dealt with Tyler, who is no longer there, but everyone was excellent including the sales manager. I was able to view many different units, shop without high pressure sales, change my mind multiple times, negotiate a better deal, test drive and get units independently inspected BEFORE purchase. I was also able to provide a list of must-fixes, even after a brief shakedown weekend, during the purchase process which they quickly repaired (within days) as requested. They also cleaned the unit to perfection (thanks to the girls/team that does this tough job) for pickup. When you pickup your rig, ask for Steve (Minion is his nickname) and you'll meet one of Fraserway's best team members who will patiently -- with a friendly smile, Steve will guide you through all aspects of your new RV until you are happy (no matter 'your comfort level') and ready to drive off the lot! He's a champ and someone we always now make a point of saying hi to when we are at Fraserway RV. Way to go Steve!!! Finance (Abbotsford): 4 out of 5 stars They worked hard to get us the finance deal we wanted and also worked through solutions to complex money transfers for down payment. Friendly, professional and working for the customer's purchase goals. Service (Abbotsford): 1 out of 5 stars Only reason this isn't 0 star is because of the nice lady (Talia?) at the counter who helped me last weekend. She was awesome and did her very best is a tough situation that was out of her control. The Fraserway service center, similar (but this is no excuse) to many HUGE RV service centers, is broken and needs to be fixed. Apparently they have a new service manager but at this stage it doesn't seem to be helping. Here's what happened: I booked a 10am appointment 2-3 months in advance. I drive from downtown Vancouver (1hr drive), and take a day off work, to bring my rig in for service only to be asked if 2-3 weeks is ok to compete the items requested 2 months ago. Honestly, the list I had is a one day job and simple items including a new faucet (part in stock), dewinterize, and annual some checks/lubrications. I wouldn't even mind waiting a few days to get it done (not 2-3 weeks!). The PROBLEM is that they are so behind on service that they want you to drop your RV and may not even be able to look at it for a couple weeks -- so, just to confirm, my RV is sup posed to sit on their lot for a couple weeks just waiting to be looked at!? I cannot recommend a service company that operates like this. They have huge facilities, more bays for RVs than you can imagine (20+?), but it seems the problem is that they don't have the mechanics. What I heard was: - they are 10+ days behind on appointments vs. getting to start of service - they only have one tech on Saturday (if you are that far behind, why not have 10 techs on a Saturday? Why would you accept my service reservation/appointment 2 months in advance, allow me to drive in, and then tell me my RV will sit here for 2 weeks before anyone can even look at it? The nice people at the counter were excellent, and I could tell they are challenged by the ongoing situation there, and are not to blame in this. Service manager: Get your department together. Quickly. Stop wasting the customers time and deal with your issues up front and take charge. Either hire more mechanics or DO NOT take new appointments! My only solution was to cut my loses, leave, and take my RV elsewhere where I can make an appointment that is an actual appointment. At the end I paid 1 hour labor ($170+ !!!) to dewinterize my RV. I paid and left... Parts/shop (Abbotsford): 3 out of 5 stars Fun shop. Good selection of items. Friendly people. 3 out of 5 stars because store is OK and prices are not very competitive / rather high compared to what I can fi read more

Fraserway RV - Abbotsford - Fraserway RV sales! Thor A.C.E. - RV Rental Near Me - Abbotsford, British Columbia

If I could go negative with a star rating I would, we are a family of 6 and brought our trailer which we are purchasing from Fraserway RV all the way into their shop for work that needed to be done, we came in all the way from Sechelt, BC and the job that needed to be done was to "Re-Seal" it, well that never did get done, now my husband being knowledgeable in this kind of work had asked to see the job done, so they got a ladder he went up top to look at the work that was done and didn't see much done, so he asked what is he paying $1000.00 for? One of the workers replied that it's $200.00/hour to do the work and that we had paid for 2 hours of work in there which would be $400.00 of what was paid, his reply was well you must have some very slow workers, (Realizing that there wasn't much done on the trailer) and the parts that needed to be done were NOT done so I went in to talk to manager they asked the manager from service department to come talk to me, I told them that our trailer was brought in to be re-sealed, and it wasn't completed, so of course they try to explain exactly what was done because I asked what exactly are we paying for so they broke it down and I said we'll it doesn't change the fact that it was not completed there's areas that needed to be re-sealed that are now causing water damage, and could tell he did not believe or know what I was talking about, so I said I don't mind showing you, so me and my husband showed them the 2 areas that needed to be done and shows clear water damage from leakage, then the manager said well we can't tell if that's where the water damage is from above where the sealed area was, so I said exactly so how are you saying a job is COMPLETE if you don't know exactly if that's where the leak is coming from or not? So we're just supposed to fork out $1000.00 to you guys with a job half done, and has a response to everything I was saying but was completely being unfair I asked for a discount and he offered Chump back said he'll do 10% off the amount, but then said he had gas cards so they went in and got a $100.00 gas card and said you can take this right now or wait for a cheque in the mail which would be over $100.00 as it was 10% of the exact total amount which was $1026.00 making that cheque to only be $102.00?!!? Lol making it sound like we had a lot more coming in by cheque I said no we will just be done and take the gas card. We will NEVER go back to this dealer and we have lots of family and friends that quite often inquire about the trailer and ask where's a good place to buy, I will never recommend this place to anyone, and I will tell everyone we know about our poor experience with them, so disappointing to come all the way from Sechelt for this, it's just so sad and ridiculous how they handled our situation, we did not leave as happy customers!!! read more

We purchased a 2020 Thor Challenger. We are traveling on the west coast. has fully covered warranty issue Called Fraserway RV as they are an Authorized Thor Dealer and service centre. after being sent new customer forms, I was promptly told NO we will not help you as you did not purchase your RV from us. We are not accepting new customers. and don't know when we will. after the service agent went and spoke to her manager about how to help. She again returned and said that Fraser Way RV Abbotsford will not even consider helping us. although Thor makes a splendid product. with customer service like we encountered at Fraser Way is unacceptable. read more

Special shout out 3 Months late to Lorne- he gave us wonderful customer service & plenty of recommendations to make trailer life better. We have implemented all of his advice & very much appreciate his insight & his positive attitude. Many thanks to a smart, friendly man who knows his stuff. read more

Company frequently uses "lost leaders" to lure people coming out or "calling them". There's always a snag to things and very little seems to ever be straightforward. Had twice same bad experiences and would never deal with this company again. Do at own risk. read more

Sept 13 I bought a brand-new 2015 camper from fraser way RV in abbottsford -I made an an appointment to pick it up at 5pm and get my orientation--finally at 5:45 they are ready for me--so the guy goes through the camper with me showing me various things inside the camper and how do use them .He was in a hurry because it was at the end of his shift and had worked a long day so he started rushing through the orientation --he help me load the camper I did the tiedowns and he wound up the jacks everything was supposed to be taken care of.... you would think when he winds up the jacks that he would make sure that they are secure ---but he did not flip up the lock switch and mentioned nothing to me that I was needing to do this at any time-- Just Two days later I take the camper out for first night --- on my way out going down the Forest service road there is a dip in the road and I hear a crunch --the Jack had come down and touched the road and ripped the corner out of the camper!!!!! it's a good thing it didn't happen on the freeway I got a hold of my salesman right away and sent him pictures --he assured me that they shouldn't come down for any reason whether they were locked or not and would let me know what Fraser Way would do but mentioning I would probably have to use my insurance????? I wonder what the insurance company would say??? I got passed around the dealership looking for someone to deal with my problem--there quick to talk to you when you're buying but nobody returns your calls when you have a problem finally service department takes a stand and blames the Happy Jack Company for the problem and sends them in for warranty because they felt that there was a problem with them !!!--- Happy jack says no there's no problem with the Jack's now there back to telling me I need to use my insurance again---total lack of taking responsibility Their guy loaded the camper and mentioned nothing about the lock switches so they blame the Jack company and when jack company says there's nothing wrong with the jacks they don't want to take responsibility Everyone I have dealt with has been pleasant .....but they're doing everything to get out of 1000 or $2000 repair bill!! What a waste of time!!! Also I need to mention it has numerous deficiencies with the camper and not all small ones -- I just want to return it!!---and I would never suggest Fraser Way RV read more

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Regarding warranty work, there is a four month wait list. Regarding parts, prices are more than double anywhere else. read more

If you want to get your RV that has been driven at 70 MPH through a freshly graveled highway breaking windshields along the way then this is a great place to shop! After finally getting management to return my call I quickly realized since they don't have to take responsibility for their actions they certainly won't which demonstrates their type of business model. Be Aware read more

Sales staff was great, but don't expect the same enthusiasm went to want warranty work

When I initially purchased my brand new Springdale travel trailer the sales and finance team were brilliant. The service guy that went through our trailer with us was very knowledgable. They were all so friendly and told me I was now part of the Fraserway family and if I ever had a problem while out with my trailer I could pop into any Fraserway shops and they would help me. Fast forward almost two years later and I had a problem. Someone had backed into the side of my trailer so I rang Fraserway Abbotsford were I had purchased my Trailer. I got an appointment for 2 weeks later to asses the damage and get a quote for the repairs. The guy in services told my husband he would have to get a price for parts but the whole job would take roughly 45hours of labour. Nearly 2 weeks later after not hearing anything from them i rang them myself twice @12.23 & @4.46 and was told the guy dealing with me was with another client, he rang me back @5.37 that evening to tell me he still hadn't got a price for parts and would contact me as soon as he did. Over a week later I still hadn't heard anything so rang again and got no call back this time. The next day I rang and again I got no call back. The next day a Friday I called to the service department in person and the guy wasn't working so I requested to speak to the manager, she was very apologetic that it was taking so long to get a quote on parts and told me she would speak to the guy and get him to contact me as soon as possible. On the Monday @5.50pm I received this email from the guy Hi Lyndsey Sorry I haven't gotten you your quote with all the parts I'm working with our parts dept to find all these items that are needed And will get back to you in the next couple days with a proper quote. That Friday morning I rang the service manager and got her voicemail, then my husband rang and got her voicemail too. Needless to say we were very angry and frustrated well beyond this point so I then rang Keystone rv, the company that makes my travel trailer I spoke to a lovely girl who told me their policy was to get a price on parts in 24-48hrs and she sent me an email to confirm this. I finally received a quote for the whole job on the Monday OVER A MONTH!!! after we initially brought the trailer in. I have now taken my trailer and business elsewhere as I am utterly disgusted with the time this has taken to get a few prices on parts by a company who's goods they sell which I find hard to believe and can only assume its because the service guy just couldn't be bothered dealing with my issue or was too busy bringing in bigger amounts of money off other customers. The runaround I was given to get a quote was in excusable and had I went elsewhere my trailer would be fixed by now. read more

Fraserway RV-Abbotsford Dishonest and Unfair We bought a unit from them. Took it in for warranty work. They did the repairs, however made more damages that they did not want to admit to. We wanted our money back. We were told they would only repair the damages or do a trade in. We did not trust them to do any more repair work. The only option we then had was a trade in. This is where they treated us most unfairly. read more

Don't know why they keep advertising the same unit over and over again! We already came out before a Christmas to look at what seems to be a good deal https://vancouver.craigslist.ca/rds/rvd/6409929335.html Were told unit is sold. Now advertising it 4 weeks later again with exact same result. Seems to be a bait & switch scam. Won't ever go that dealer again. Too bad, our budget is much higher..., read more

My day was going well until I arrived at Fraserway RV for my 3:00 pm appointment with my 2016 Entegra Aspire. I was scheduled in for a warranty recall and some additional small items that should be covered under my bumper to bumper warranty from Entegra. I also asked to have a visual inspection of all exterior caulking. Well this is when everything went bad. The first thing out of the service writer's mouth was nothing is covered under warranty and I will be paying for everything. This guy had no idea what was covered and what was not but implied that I had no such warranty and he had no clue that the coach that they represent had a two year warranty. The next thing he tells me is that the parts required to do the recall had to be ordered and could take weeks to arrive. I had previously emailed the recall notice to Fraserway for the specific reason to have them order the parts a month ago. He then tells me to check the exterior caulking requires a pressure test. I said what,you must be joking, trying to pressure test a rig with four slides and air leakage everywhere would be like pressure testing the titanic after it hit the iceberg. How would this have anything to do with inspecting the exterior caulking. This so-called pressure takes four hour to preform. Dealing with Fraserway RV's service department has to be the very worst thing I ever have to do. I would strongly recommend staying away... far away. read more

my campfire story they frauded my warranty on my montana that I returned they lied refuse to refund me a year of payments that I paid out on a montana that I returned back to them. They never were up front on any details terrible customer service cons. shop techs not skilled to repair fix issues on your units sales department big egos rude to your face cocky. I would never purchase any unit from them ever again or give them a good word to the public. I have to hire a lawyer to fight to get my refund money they stold from me. read more

Terrible experience. We bought a brand new 26' BH in 2016. Once you sign the purchase papers, you are garbage. Two minute run through. No follow ups. Nothing. Fast forward three years and I Had a small collision claim from ICBC(sheet metal re and re). I Waited 13 months to get a spot in the shop only to be told that it was an assessment and that I could come get my trailer until they have a time slot for the repair ready(open ended). I insisted on leaving it there to put pressure on the repair timeline. Then I was told that ICBC wasn't going to cover some freight on special parts and that I would have to pay the extra cost. Most people would roll over and pay but I had to wrist-twist ICBC on my own to get them to pay and finally Fraserway "started" the repairs. A month later I get an email stating they ordered incorrect parts and to come and get my trailer because their yard is full. I could reschedule for repairs to start a month later. Haha. That seems like all they care about, they overbooked their lot and shop and can't handle it. The big claim is "damage to our customer trailers" as if I am responsible for damage to others trailers for having mine there. I asked for the managers contact and really got the runaround. I felt like they thought I was an idiot. Then they threatened me with 12$ a day storage fees which I then insisted on the managers contact information. Nothing. No response until I followed up again and low and behold!!! My trailer "got pushed up in line and is now completed" ! Wow. That was nuts, from wrong parts to completed and need to pick up in 5 days. That's fast shipping from the Midwest USA. Sarcasm. Anyways. They dropped it off at my house without calling me first as agreed so they just left it on the curb side. No one knows where my keys are. Glad I had a spare set. Save yourself the shit. Go somewhere else. read more

Our experience with Fraserway RV was excellent. We purchased a new RV from Fraser Way in Feb 2016. The buying experience was quite good. The delivery experience and support with inspection and fixing any little issues was excellent. We have had the occasion to use their Service Department a number of times (once for warranty) and found the quality of service and work excellent. read more

Brand new Winnebago Minnie 2014 travel trailer. All four valve stems rotted off on all four wheels. Extended warranty means nothing except more money in FWRV's pocket. This will require all four wheels R&R tires to replace defective valve stems plus spare. Then refilling with nitrogen. Cost estimate $50 per wheel. So total north of $250 to fix. Called service. They don't know how to access your warranty and won't try. They don't CARE! Fraserway and Winnebago allowed an unsafe condition to exist. This goes beyond warranty. The sudden loss of air pressure due to defective valve stems could be injurious and/ or fatal. There are cases where people have died due to these defective valve stems. Not warranty as much as personal and public safety. So far nothing from Winnebago. I can't imagine what a four wheel sudden loss of air pressure at highway speeds would be like. Service person didn't seem concerned. I am annoyed that this unsafe condition appeared on such a relatively new trailer. That warranty question supersedes the real safety issue. Apr 12 2017 Extended warranty, Winnebago contacted me and gave me the name of their supplier in Goshen Indiana for warranty relating to tires. REALLY!!?? I purchased an extended warranty and now I am being shuffled off to a supplier. WHAT? When did the manufacturer and retailer step aside and let the customer deal with a third party for warranty especially when I purchased extended warranty. Really no warranty at all. They don't address the real safety issue of the defective parts at all. "Step aside sir you are bothering me." Update after three attempts to contact the third party supplier (LionsHead Tire& Wheel) I have had zero response. Email , phone call, web contact. Surely one of these will work..? Nope Summary: Serious safety issue met with callous indifference from all parties Fraserway RV, Winnebago, LionsHead. Nothing but a big run around to no avail. All this with an expensive extended warranty!!! read more

This is a very busy dealer that has lost the meaning of service. I would never use them again.

I have to tell you that our original thought pattern of investing in a light weight trailer was the Escape made in Chilliwack; however after we landed in Abbotsford for our appointment the next day we passed by Fraserway RV dealership. My beautiful bride, said why don't we check out your dealership so we had something to compare the Escape to. We then met Ryan and he showed us the Sonic which we thought was a viable option. We would have never purchased the Sonic brand in BC as we were there to invest in the Escape but Ryan guaranteed we would be taken care of; even to the point of him saying that your dealership could take care of the wiring of the brakes for our 2018 Porsche Cayenne. We arrived on Friday the 19th of the May long weekend of 2017; WOW! We were asked to take it to the Porsche dealership in Langley regarding the braking wiring; 3 hours later we head back to Travelhome (owned by Fraserway) with the information of the adapter required for the Cayenne and, no Ryan was smarter than all and had the service tech trying to move an impossible mountain, and then came along Jim the service manager and my beautiful bride Shauna told Jim about the adapter; he then went into motion and have it brought in from Lordco; an expense that was not necessary. Through the frustration of this process we met Bill who we believe was the owner and we explained our frustration, how we had traveled from Edmonton to purchase this RV, and said the experience has been anything but pleasant and rather than saying "really let me look into this and see what I can do", instead it was the opposite; "if you are not happy we will just give you your money back" and I said "really we already have our sites booked" and he walked away as if to say "who cares". WOW how unimpressive for a man in his position. We finally had the braking concern rectified and from there Ryan was to deliver the unit and now he could not care anymore as he had another client coming in so he gave us a very short, fairly useless 10 minute run through of the trailer and how to hook up and disconnect. Being a novice and never owning a trailer we asked upfront if we could go through the process with him and then do it ourselves so we had a hands on experience and he was more worried about making $$$$$$$$$$$$$ rather than customer service, as was Bill. We then luckily went to Harrison Hot Springs as our first resort in case there were any issues and as luck would have it we could not dislodge the hitch from the ball so we called Ryan for support and knowing that we were frustrated he ramped it up and said to me you need to sit on the vehicle bumper and give it a push and rock it and he said not a "pussy push be a man a give it a man push", so I did and then ended up with a very nice expensive dent in my Porsche Cayenne to repair, a $1000.00 bill. Until now I never said anything as I did it, but Ryan added fuel to the fire. We then spoke to Jim the service manager and he asked if we would come back so that he could go through the setting up and disconnecting from the start; Yeah we get to go back and take time away from our vacation; all due to Ryan not delivering the trailer due to another customer. I am a commission salesman, in my entire life the only client at the time is the one I am in front of; I should have realized that when a fish stinks it starts at the head and Bill is the head. Once we arrived in Osoyoos we had 1/3 of the electrical working so we could not figure it out and thankfully we had a master electrician in the next site who had a tester and showed us how poorly the trailer had been wired, so we had to limp along home having to be careful not to again trip a breaker; meaning that we had to use at times LED lanterns at night so our service dogs could have AC. Our next stop was Fairmont Hot Springs and when we arrived the wall mounted factory installed TV ripped out of the wall; it was reinstalled in Acheson once we got back; however we went to use it this trip and it does not work however one we have over the bed does. I do not recommend Travel Home or Fraserway RV to anyone; a true nightmare of a purchasing decision. Fraserway Acheson has done their best but the upper management only cares about selling trailers and not customer service or delivering of a unit. read more

Fraserway Abbotsford is easily the most professional, highest integrity, best managed RV dealership I've ever encountered. You should feel absolutely confident about a purchase there. I flew up all the way from from Nevada to examine a used Class C RV... then I arrived it was well prepared and spotless. Sales Consultant John Garvey (ask for him by name - he's fantastic) patiently let me go thru the RV with a fine tooth comb, presented no pressure, answered 95% of my questions and when he didn't have the answer he said so, found out and got back to me promptly. During the test drive I actually broke a table on the RV - my fault - but they didn't make a big deal about it. I presented a fair number of demanding requests, they met most of them, presented reasonable objections when they could not meet my requests, and worked with me to find solutions when inevitable problems or disagreements arose. In the end I paid what I felt was a very competitive price for an RV that was extremely well prepared, and I got through the financing desk with no pain and suffering. I flew the family up to pick up the RV and we enjoyed the 1500 mile drive home with no problems. I hope to own this rig for a while, but if I do buy an RV I'd seriously consider the long trip to Fraserway. You should too. read more

Hello, my daughter purchased a used RV thru Fraser RV in Abbotsford, they had a 90 day clause in the contract to fix anything that needs repairs. This made us feel safe for the purchase of the used rv. But they are not honoring that 90 day clause, telling my daughter they won't do the repair. It is a safety issue as well so they cannot drive the rv unless it's done. Of course we will fix it on our own dime BUT that was not the agreement. The value of the repair is just over 1000 dollars. I'm am looking for other customers who have had this similar issues with fraserway not honoring their own 90 clause which is in their contract. As a published publicist I am taking this to the newstations and looking for people who are willing to be interviewed on film. We are also looking for people who want to join in a law suit. We don't require any funds from you to participate. We will be posting a craigslist ad for you to respond to and connect with us, just search Craiglists site for "FraserwayScam" on or after May 28th, 2021. read more

Fraserway RV has a great sales team. They definitely say anything to make a sale and get their commission. Unfortunately, their service department staff is dwindling. They have 2 certified RV technicians and a few 'handymen'. The staff is not treated well so they have lost a lot of great people. The morale is extremely low and the pay is not consistent to other dealerships. They have a lot of coaches to sell but you might have to go elsewhere to get your RV serviced. read more

Steven Reisinger, Bob Foster and Derek Foote at Fraserway RV Abbotsford were absolutely wonderful to deal with while purchasing our trailer. Very friendly and informative. I would highly recommend using them for all your trailer needs. read more

My recent purchase of a 19' Class C Adventurer from Fraserway, in Abbottsford, has changed me from long time fan to a disappointed, cautious, skeptic. Many things worked well. However, the accumulation of things that went wrong within 60 days of taking ownership, followed by (in spite of efforts made by the salesperson to resolve things) the indifference of managers and the service department was initially very surprising, then disappointing. It is a second hand vehicle and small things do go wrong, however, many of the needed repairs would have been noticed before putting it up for sale. Again, I was surprised, as it was contrary to my previous experience. Before I had even begun my trip, 8 things went wrong. By the end of the trip, the list grew to 26 items. Here are only a few: -the repairs we agreed needed doing before I purchased it, were not done when I came back two weeks later to pick it up -the truck pulled to the right under certain braking conditions (turns out the left ball joint had been replaced, serviced for Fraserway by Kal Tire, but not the right one) -TRAVCO, in for an add-on, noticed the cracks in the seam at the front of the roof, bad enough they scraped and caulked it, no charge -the anode rod needed replacing -the locks on three of the outside storage areas do not work -when washing the floor I could see the tiles were bubbling up in three places -the door to the coach, quite stiff when I bought it, became increasingly difficult to close, then wouldn't close at all. Upon a closer look, it appeared to have been damaged, a bent hinge and pry marks at the top corner made me wonder if it had been in an accident. It will need a major repair. -on my return trip, the engine (again, serviced by Kal Tire) light came on. Three days, and $3400 later, I returned home. Apparently, all preventable with a good tune-up. Initially, I was able and happy to repair several things. However, passing on expensive mechanical issues and repairs to the customer is at the very least, second-rate. When I called the salesperson with a list he listened, took notes, apologized and offered to resolve at least some of the problems. Yesterday, almost five weeks after my first call, follow-up emails and finally a letter of complaint, I received a phone message from the Service department. Although I called back, I still haven't spoken to anyone. If I do get a follow-up call, I will still have to negotiate the repairs/remuneration and times to bring it in. Not only do I want to enjoy my motorhome now, but as the weeks have accumulated and the lack of interest become more evident, my confidence in Fraserway's ability to do a good job has greatly diminished. Today, I decided to absorb the cost of getting everything working properly and the unit back on the road safely, a conservative approximate cost to me of $5000. One phone call and I am booked into TRAVCO. Like my mechanic, they have provided me with friendly, excellent service over many years. The expense to me is a hardship and extremely unfortunate, however I am happier getting all the repairs done by reputable companies, with no more negotiating, waiting for phone calls, sending emails and likely waiting several more weeks before the repairs, determined by Fraserway, get done. This little class C is a great layout and perfect for one or two people. If like me, it's what you want, consider dealing privately and/or with other dealerships. Take a flashlight and make time to inspect it yourself. Get a mechanic to do an inspection, including pulling spark plugs. Do not accept that, because they say it has been thoroughly gone over, that it has. As in the past, I expected this purchase to be a good experience. I anticipated giving positive feedback. It is clear that customer service, at least in print, is important to Fraserway. There is no pleasure in writing a poor review, no matter how much it is deserved, and in this case, I believe it is. read more

Our rv is leaking, we went here and were assured for $$$ we would get a detailed report of where the leaking was coming from and what else needed to be fixed. A week after they said they would call us we called them and got it. So sad. A hand written report with a generic picture of an rv with big circles covering large areas. I didn't understand what was written but a mechanic/rv enthusiast explained it to me. We didn't learn much at all. We're now back to square one, down almost 200$ and it's been raining. Won't go back. read more

I bought a used rental class C motorhome from Fraserway. They took forever to get the unit to me. A safety inspection was allegedly done but I asked for paperwork and the sales rep looked at me dumbfounded. So much for getting paperwork. The fellow who showed us the ins and outs of the unit was very good but on-line we found a manual that could have accomplished the same thing in much less time. Their mantra is "we are so busy" which I must have heard as an excuse a half a dozen times. We finally received the unit and about a month later on a return from a trip I got a phone call saying "when do you want the replacement window installed?" I wasn't sure what that was about but sure enough one of the small windows was missing its lock. I phoned and asked if it could be done while I waited. I was told they would get back to me. 5 weeks later I got a call saying "do you want the window or not". I was given an appointment for 3 weeks later with a suggestion the work would be done by Aug 31 which was 2 weeks. I just called (sept 6) and I can only talk to my "service rep" who of course is unreachable and I had to leave a message. I've left messages for this woman before and she seems to only be available in the mornings. My point is that something is seriously wrong at this place when it takes 6 weeks to correct a deficiency they knew about when I took possession. I suggest finding another dealership to deal with. We are thinking about upgrading next year but won't be returning to Fraserway. Update. After 2 phone calls with no response to my messages I phoned again and got told my unit was ready. The service rep called, apologized and offered me a $50 credit. I appreciated that but still not sure I would go there again. read more