The only redeeming quality that this company his the son, Robert. I hope he can get away from his overbearing, disrespectful and unprofessional father and grow as a businessman.
We got a recommendation from a local neighborhood group for this company and saw reviews on here. I guess I should have been drawn away when the owner, Frank, called the other company that we had out for an estimate previously, idiots. I chalked it up to him being honest and older. No, it was a sign that he is unprofessional. I understand being busy, but my husband and I had to call him back to schedule times. He fumbled through a notebook to find us. This should have told us that we would not get any kind of invoice or receipt. I wrote down all that we wanted done in clear outlined details due to me being at work and my husband supervising.
It was repeatedly asked for the 2 of them to keep their masks on in our basement as we didn't have airflow. My husband asked about covering some of our belongings due to them being collectable and we were told it wasn't needed, but they did indeed get dirty.
A wall was mis-cut for a switch in the basement and it was not made aware, in fact Frank made a point to gloat about his expertise and what a great deal we got. There were 3 screws on the floor under a light that was put on in the wrong direction then was asked. There was debris all over the floor and our bed, pieces of wire and dust as well. 2 wires were fed into one breaker into the junction box. This is a code violation and fire hazard.
Frank told my husband that the existing lights in the basement couldn't be used in our laundry room due to them being a fire hazard but when I got home he told me I could use them. I called him on that. I also asked them to please wear the masks properly the next day as we could not afford to even get the regular flu. Frank proceeded to tell his opinion on people who choose to not get the vaccine. This is unprofessional. As was arguing with his son in our home all day.
I called him later that evening and told him we didn't wish for them to return to finish and asked what we owed them. He said "I guess I had that coming!" He sent Robert to get the check and he apologized for his father's behavior stating he was "old, didn't know when to shut-up and was about 1 year from retiring". Still unprofessional.
When I called another licensed, bonded and insured company with professionals who insist on wearing masks, booties, clean appearance, manners and write up proposals, they stated that the wires in the breaker box were not to code and had to be fixed 1st. I called Frank and he became agitated and rude. He said the company didn't know what they were talking about. He didn't know who they were. I refused to give the name, not his business. He said he did professional work and that I got a great deal. He told me it didn't matter, he knows everyone. He told me to stop harassing him and get a lawyer. I called him right back. I told him I would like a couple hundred dollars refund for the cut marks he left in the wall that will be difficult to fix and the breaker box. He said I was "way off he mark". He told me to have the other company call him and he could tell them how to do it for $20. I told him he was unprofessional and hung up. I never mentioned a lawyer. I just wanted some funds back since I was having to fix something that he did incorrectly as well as he made unprofessional mistakes on my wall.
Please stay away from this company! read more
