Very easy to communicate with and very quick to help with a broken car window. Very happy and would…read morereturn for any additional repairs.

Great experience. Very fast communication and scheduling. He was here in 3 days, replaced my entire…read morewindshield in about an hour. Couldn't have been easier, and very reasonably priced. Highly recommend.

Was very quick to reply very clear and very understanding quality of work was perfect. Highly…read morerecommend for your window needs and the pricing is very reasonable compared to their competitors.

Rigoberto is professional and his response time is excellent! He replaced the windshield on our…read more2015 Honda CR-V Touring. The repair was flawless. Unfortunately we noticed some initial distortion in a part of the glass. Without hassle he redid the windshield 2 days later and now the glass is perfect. Both times he did the install in about an hour. He will be my go-to from now on! Rigoberto es muy profesional y su tiempo de respuesta es excelente. Cambió el parabrisas de nuestro Honda CR-V Touring 2015 y el trabajo quedó impecable. Lamentablemente notamos una ligera distorsión en una parte del vidrio, pero sin complicaciones regresó dos días después y lo volvió a instalar. Ahora el parabrisas está perfecto. Ambas veces hizo la instalación en aproximadamente una hora. De ahora en adelante será mi primera opción!

So I broke my windshield on a cross-country move. Obviously the dealer quoted me a price that would…read morecause me to sell my first born child, so I took to yelp for some help. I put out a feeler for quotes at around 8pm yesterday, but everyone was closed. However, Elias from Ultimate Auto Glass got back to me immediately and asked questions about my windshield. Within 30 minutes, he had a quote for me and booked an appointment for early the next morning. Today, Elias showed up at my townhome with 2 windshields on the chance that my windshield had a heater element. Now that's service if I've ever seen it because my windshield did in fact have the heating element in place. He got to work immediately in the parking garage at my complex and in less than an hour, had the whole project completed. I'm not kidding when I say he deserves 10 stars if yelp would allow it because he is extremely professional, friendly, and a master of the craft. The final product looks amazing and the glass is top quality! Thank you so much for taking the project and completing it in less than a day! 10/10 would recommend this business to anybody needing a windshield!

Great service and great prices, I submitted my request and Ellias got back to me right away with an…read moreestimate in the same day he was able to come out all the way to where I work and do the job in no time. Everything turns out to be great. His job is perfect. He was able to work around my car with all my tools in it. I highly recommend him and will always support local small businesses.

Ok, so the area seems a bit sketchy but it's the BEST price around and well worth your business…read more One glorious day I was traveling to the city and a happy little rock was jettisoned towards my windshield from a mamoth dump truck. After a thwack and a crack, it was no longer such a nice day. I called numerous repair shops and no one came near Auto Glass Solutions quote. I had to have my whole windshield replaced on my super cool Nissan Cube and they were about $80 less than any other place! Not only that but I was waiting for a grand total of about 24 minutes! I never want to be the recipient of another suicidal stone but if I am, I know exactly where to go. Very professional, extremely fast, and unbeatable prices.

My recently purchased Mercedes had a pebble that hit my front windshield while on the expressway &…read moreput a small hole which had started to crack on two sides of the hole. The damage was beyond repair so I needed a replacement. I researched awhile for auto glass places & came upon this one that had good Yelp reviews. I called & spoke to Leslie on 1/7/26 who was friendly & informative which I appreciated. She looked up my vehicle & gave me a quote that was the best price out of all the places I got quotes for. She told me she'd need to order the glass so I told her to do so. I then came at 8:20 a.m. on 1/8/26 to get the glass put in. I was the first customer to arrive. A tall skinny guy came out & I told him what I was there for. He wasn't really friendly. He then took the keys to bring my car into the work area & I went into the waiting area. I like that there is a glass window by the front desk where you can watch them while they work which I checked a few times to see what they were doing. Many customers do business there, the waiting area became pretty full fast. Forty-Five minutes later, my car was ready. I went out to look at my vehicle. I didn't like the fact that they left all kinds of small bits of glass & debris on my front fender & I let them know that needed to be cleared. I felt on the windshield panel & some sort of black substance got on my hands (see picture). They cleared the debris & I then paid through Zelle because any other payment incurs a 3.5% processing fee. I asked for a receipt & asked the person who gave me the receipt his name because I had a few questions. He said "Carlos" & gave me a car calendar which was nice. I then go out to my car to leave. As I adjusted my mirror, the mirror suddenly came out of the holster. I was shocked & went back inside to let them know. It was the tall, skinny guy again who went out to look at it. He brought it back into the work station. They worked on it for awhile which made me a bit nervous while back in the waiting area along with the fact that there is a camera that the mirror is a part of. At first, the one worker requested me to put the mirror in the position I wanted. I questioned him - the mirror should be able to be adjusted, not just in one position. At that point, no part of management came to me to address the problem. Finally, the tall, skinny guy told me my car was ready. I now had been there 2 hours. I went to the car & tested out the mirror very carefully. I then asked the tall guy what the issue was that caused the problem. He mentioned about an original part but he wasn't communicating very well for me to understand what happened. I asked him if I have any other issues with the mirror what should I do. He told me to bring it back. I then asked him who the manager was of the establishment. He told me "why do you want to know?" At that point, my opinion of the establishment completely changed. I told him that I have spent close to $500 here & you are not willing to give me the manager's name? He then told me the manager's name is Carlos which is who had taken my payment prior. I asked him to bring Carlos over which he did. I confirmed with Carlos that he indeed was the manager which he said he was. I let him know my concerns as far as what the issue was with fixing the mirror & why his employee got snippy with me when asking a simple question of who the manager was there. He was able to explain why there was an issue with a bracket that secures the mirror & what was done to fix it. He told me he would address the response his worker gave me. He thanked me for my business, my patience but that didn't come until I asked to speak to him. It would of been nice to have gotten that at the time the issue was first presented as he was right there at the register knowing what was going on. Carlos was friendly & professional so I appreciated that. The lady at the front desk said that they've been in business for 17 years which is great. They have signs that say not to talk on the phone on speaker or video (see pictures) but the young lady who was working at the desk was talking to a woman on speakerphone & loudly playing games on her phone while also talking to another employee about a customer who she just spoke to on the phone who wasn't willing to give their car information. They had a big screen TV in the waiting area but it wasn't on. The waiting area is small but nicely constructed with black comfy chairs to sit & wait for your vehicle. My advice is to make sure you carefully inspect your car before you leave there. My wipers automatically turn on when there is water on the windshield so I had them test that out before I left to which it was working. I'm glad to have a new windshield but didn't like the hiccups that happened along the way. Mostly all the employees are hispanic & alot of times as they were working, they were talking in Spanish so I couldn't understand what was being said which for me was a bit uncomfy.

I had a broken tailgate glass and asked a couple of quotes on yelp, German from Viper replied very…read morefast and give a very good price, based on the number of the reviews, I scheduled appointment with him. He arrived with his van, did a very professional job, but one of the parts on the truck accidently broken. He assured me that he will take care of it, a couple of days later, he found the parts, drove to my house and get it fixed swiftly, voluntarily gave me some discount. I think that Mr. German is an very professional and honest person, he really cared about the business and clients. Highly recommended.

BEST QUALITY and very good prices ! Customer service was very helpful and professional amazing…read morepeople ! I love the job they did on my car they were very quick with the job !! Very happy with my purchase ! Highly recommend

Excelente. Tuve un día de los peores, se me murió la troca no me volvió a prender. Trate lo poco…read moreque sabía y nada. Fui muy fortunado que se me descompuso tan cerca a este taller. No solo tomaron el viaje a checar mi troca pero fueron honestos y no trataron de empujar servicios innecesarios. El mejor tipo de mecánico. Se merecen todo el negocio y espero que les vayan bien.

We couldn't have gotten luckier that my husband's truck broke down a block from this shop. We…read morestopped by and the employees were gracious enough to come to the car with tools, get it started to bring it to the shop, and fix it quickly with a more than fair price. If we lived closer I would choose this shop every time!

They did an amazing job! Quick, convenient and very reasonably priced…read more They were even able to track down a piece of rear quarter glass for my 2001 Nissan Pathfinder.

Well recommended if theres a 10 stars i will give it to them.. very efficient. I found them in…read moreFacebook marketplace less than 30 minutes they reply already and will give you a free quote.. again if you guys come across to them and needed a auto glass (Replaced or Repair) for me they are the best!

we requested getting our windshield replaced because it was cracked, he got there a little late due…read moreto traffic which is understandable, he did a great job at replacing it and recalibrating the car sensors. value was very reasonable with a coupon and the right connections

A Safelite rep was supposed to come fix my windshield between the 12-5 today, but I missed his call…read morewhen he arrived. He didn't ring the buzzer or text me or attempt to reach me any other way, just left. Then he called me a few mins later and said he wasn't coming because I didn't answer and he'd moved on. I've been sitting here all afternoon waiting for him and it was too much effort to get out of his truck and buzz my apartment. He even chuckled when I told him how frustrating this was. I said "do you think this is funny" and he said "yeah". I was warned to stay away from Safelite and I realize now why. Totally unprofessional.

Great guys! Very helpful and professional. Extremely happy with the replacement glass and the…read morefriendly team

While driving my recently purchased car on the expressway, a pebble hit my front windshield and put…read morea small hole which unfortunately two small cracks started forming. I knew it was going to keep spreading & wanted to get it repaired. I remember hearing the "Safelite repair, Safelite replace!" commercials so I went online and made a repair appointment for them to come to me on 1/6/26. You can also go to their shop but I didn't want the crack to continue to spread. You can also choose to have the windshield replaced if you're crack is more than 6 inches. When you go through the process, they set it up so you can pay for the appointment in advance - I chose the repair so I paid upfront but you can pay at the appointment. On the day of the appointment, I got an email letting me know who my tech would be which was Corey. He called me on the phone when he was near my residence. He pulled up in a Safelite van. Corey was a young guy. He got out of the car, looked at the windshield and then pulled out a dollar bill and put it against the crack to measure. He then said "I've got bad news, this crack is a little over 6 inches and Safelite won't repair it with a warranty, you need a full replacement". Nobody wants to hear that, not much empathy given. Then he shocked me what he said next. He said "Safelite won't repair but I do business on the side and I can do it for you but there won't be a warranty" Just by curiousity, I asked him how much does he charge and he told me "half of what you paid". I have a luxury vehicle, why would I ever do that? Plus, he is taking away business from the company he works for. I asked him what would be the cost for a full replacement. Then he had to get on the phone, to get an estimate. I had him send me an estimate of the replacement to my email. I wanted Corey AND his dollar bill used to measure to leave as soon as possible because after that, I didn't trust him. Shortly thereafter, I got a call from Robert, a customer associate at the Oak Lawn, IL location who quoted the replacement estimate. I made sure that I was going to get a refund for what I originally paid which I did. After that experience, I did not want to use Safelite, PERIOD! Why are you using a dollar bill to measure windshield damage? Safelite won't provide a tape measure or a basic ruler??? Unprofessional. PLEASE NOTE: when you get a repair, they use a grey resin to stop a crack from forming, I was told that the cracks would still show. They don't explain that to you on the website. Why would I pay for a repair where the cracks still show? That's GHETTO, count me out. Safelite may be a good business but Corey as a shyster representing them messed it up for me. I ended up giving my business to someone else.

I returned here for a rear window replacement after having my front windshield replaced here. The…read morewait was 2 hours understandably since it is more of an extensive repair. I pointed out that the glass had fallen down into the panel. I was told this would be vacuumed out as part of the service. Before I left I opened my trunk and heard that plenty of glass was still rattling within it. When I asked again about it being cleaned out, I was told I would need to come back the following day and the wait would be 2 hours again. I returned the following day and waited 2 additional hours for it to be re-cleaned, which is very unfortunate because I specifically asked for this to be done and it should have the first time. I paid $350 and spent 4 hours of time on this job. The two other shops quoted me $315 (this was further away, near Midway, so I chose Halsted over them) and the other place in Alsip was $375. Though this price was reasonable, there were others charging similar rates and the service here was not worth the cost and time combined. There is still glass in the panel but it is not as noisy as it was when I left on the first day. Also, though the glass was supposed to be new that I purchased, it looks different than the original. Just some things to ask about in advance if you use this shop for your glass replacement.

Went in for a broken window and they fixed it on the spot really fast and the price was right! I do…read morerecommend this company