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    Franklin Driving School

    2.7 (7 reviews)
    Closed 9:00 am - 2:00 pm

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    Labontes Auto School

    Labontes Auto School

    2.5(24 reviews)
    7.5 mi

    This was the worst phone call and customer service experience we have ever had. We contacted this…read morebusiness based on its positive Google reviews, expecting professional service. Instead, we encountered extremely rude, unprofessional behavior. There are four female employees who answer the phone, and every interaction was unpleasant. They constantly talk over customers, interrupt, and cut them off, rather than listening and offering help. Their tone was hostile and dismissive from the start. We called to schedule driving classes for my wife. Because she cares for two small children, I handled the scheduling on her behalf. This should not have been an issue, but the staff made a big deal out of it and treated us disrespectfully. To resolve the issue, I placed my wife on a conference call, where she clearly authorized me to speak on her behalf. Even then, the employees behaved in a shady and inappropriate manner, repeatedly questioning her ability to speak "proper English," which felt unnecessary and offensive. My wife has already completed five driving lessons with another driving school and only needs technical practice before her driving test. We requested to book the required three classes and the driving test together so we could plan accordingly. The employee refused, claiming the test could not be booked until after all three classes were completed. This explanation appears misleading, as there is no legal requirement preventing a test from being scheduled in advance. It seems this policy is used to pressure students into taking additional lessons for financial gain, rather than acting in the customer's best interest. Overall, this business shows poor customer service, lack of transparency, and questionable business practices. We do not recommend this driving school and advise others to proceed with caution.

    I had spoken with Labontes on two different occasions. The first time, I was told I could transfer…read moremy daughter's online classes without any issues, but that she needed to finish them first. On the second call, I was advised that it would be best if I did the online parent class first then contact Labontes for a transfer since it costs only $25, compared to TDA where it is free. Today, when I called to transfer, I was told there is now a $55 fee. This was not expressed to me in the previous two phone calls I explained to (the older lady who was very once I asked for a manager) that I didn't have the money today, as I am a single mom currently fighting cancer. The representative I spoke with was extremely confrontational, would not let me leave my number for a manager, and eventually hung up on me 4x while raising her voice and attacking me. This is not how a business should treat people, especially when they are seeking help in good faith. It is very disappointing, as I had heard positive things about Labontes prior to this experience. As a representative of a business should always have class, be respectful and treat customers with kindness. I have already filed a complaint with the Better Business Bureau and plan to contact the state regarding this issue.

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    Franklin Driving School - driving_schools - Updated August 2026

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