I'm here to defend Frankie & Benny's after it's had some low starred reviews. Ian and I ended up going there after a wee bit of shopping in Silverburn. We were going out later on for a cheeky wee unofficial Yelp night out so wanted to make sure we were fed and watered before we headed out.
We went in via the outside entrance and we were greeted by a young girl member of staff. The place wasn't too busy for a Saturday evening and she offered whether we wanted to sit up or downstairs. We didn't even know there was an upstairs, so we decided up it was. Jings there was many many many stairs to get there but hey, one way to work up an appetite I suppose.
We were greeted by another young girl member of staff and she looked on her touch screen computer for seats for us, she tried to get us window ones but they were reserved. No worries, we weren't wanting to stay to long anyway so not too bothered.
We were seated with menus and a big tall foreign young man took our drink orders. He was very friendly, in a decent way of course, we did struggle to understand his accent especially when we eventually figured out he was asking if we wanted a side dish. You know when it gets to the fourth time of asking, it gets embarassing that you still can't understand. He eventually put it another way and we got it. Ahhhh says we, 'sides' eh no thanks. Fortunately he wasn't too bothered and he was happy and jokey with us.
We both ordered pasta dishes, experiencing that New York Italian style, well as Italian as you can get, with old fashioned music to put you in the mood. The chef's were just behind us, chefing away. I ordered cannelloni and Ian got the Philly steak bake and our waiter was very generous with the parmesan especially when Ian said to him I love the cheese. Oooft that was vigorous grating. Yum! We didn't have to wait long, service was spot on and we were in, fed, watered and out in 20 minutes. Bang on and me's a happy customer! read more