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    Franke Automotive

    5.0 (1 review)
    Open 9:00 am - 12:00 pm

    Get pricing

    Response time

    2 days

    Response rate

    50%

    Services - Franke Automotive

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    1 year ago

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    James F.

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    Appel Ford

    (24 reviews)

    I bought a 2019 Mustang GT from the fine folks at Appel Ford in Brenham, TX. I was recommended to…read moredo business with them by a friend and boy am I glad I did. They were able to beat competitor dealerships cost as well as match financing from the lowest interest rate I could find from financial institutions. I arrived on-site and was greeted by Will and Alex. They made this entire process completely painless. They had the car detailed before I arrived which was really nice. They were cordial, professional and very helpful. It's obvious they are car guys and love the products they sell. I also had the pleasure of being helped by Zach. He completed all of the paperwork and finalized the numbers. These three guys were Kick-Ass! I came all the way from Houston and I'm glad I did. Well done gentlemen. Thank you for the excellent buying experience.

    On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

    Franke Automotive - autorepair - Updated July 2026

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