Dr Eidem tore my colon during a routine colonoscopy. I ended up in the hospital for 10 days with…read morenothing by mouth, and IV antibiotics. I was told by Dr Eidem that I had 4-5 polyps he had to remove. Three years later I got up the courage to have another colonoscopy as requested by my new doctor. My new doctor informed me after the colonoscopy was over that he found no evidence of polyps ever in my colon. I thought I was going to die after my colonoscopy with Dr Eidem. It took over a year to recover. Please, if you value your health, do not use Dr Eidem. This app made me give him a star, otherwise I wouldn't have.

When I found Dr Eidem on Yelp, I felt really good about making the appointment, as he has awesome…read morereviews from his patients... I had to make my first appointment with his physician's assistant as he is so popular, he's booked for months. So I saw his PA and she was great! She had already read my history and all about what was going on with me! It was so nice seeing someone that was on top of my medical concerns. She said I needed more tests and that Dr Eidem would be the one to perform any additional tests/scopes. So I scheduled an Endoscopy for the following Friday. When I arrived at the clinic everyone was very sweet. When I finally got to meet Dr. Eidem, he was very knowledgeable and explained everything in detail about what he was going to do and how he was going to take care if it. He allowed me to ask questions and I didn't feel rushed at all, he's very patient and caring. When he performed the scope he was very thorough and took samples of anything he thought MAY be a problem, but thought everything was great. He's just that thorough that he sends in samples to be sure everything really is ok. So Dr Eidem is great! If you need a Gastroenterologist in the Plano area, he is your man!

I had been putting off a colonoscopy for about a decade. I didn't realize the age had been lowered…read moreto 45 for your first baseline procedure. I thought it was a rite of passage at 50 years old. Even then, I skipped the procedure because the Covid lockdown was in full effect and all anyone ever talks about is the horrible preparation for the procedure. I opted for the poop-in-a-box instead of the real deal. After the Covid lockdown was lifted, it became impossible to ignore this. Plus, since I wasn't working, I actually had time to deal with the preparation. The administrator that handled my case was very professional, empathetic, but also very persistent. She was not going to let me back out, and frankly I needed this dedicated individual to answer my questions and keep me on target to completion. She was available to answer my questions, no matter how ridiculous or improbable or mundane they might of seemed. Generally she didn't answer the phone, but she was always good about calling me back and giving me the time and attention I needed. The procedure only happens on Mondays and Thursdays. I had to book several weeks in advance. When I got Covid and wanted to cancel, she wouldn't let me. When I told her my fears about the preparation solution, she offered me tablets instead of the unusual tasting liquid. When I had trouble getting the prescription tablets filled at my pharmacy, she rerouted my prescription to a pharmacy that was able to fulfill my request and mail them to me. When I shared my fears about being on a low fiber diet in the days leading up to the procedure, she calmly offered suggestions and helped me come up with a working meal plan. I never did meet this woman, but she is the only reason I was able to get through this procedure successfully. The clinic staff are separate from the administrative people, so you will have to fill out forms again while you wait in the lobby. Once your name is called, the people in the procedure area are all old hats at this. They will go through everything at lightening speed. In fact, since I was without food, water, and sleep, I couldn't think clearly, and consequently, I had trouble understanding them when they spoke so quickly. If there was one thing I would change, it would be asking the staff to slow down just a little. Also, share the medical history from the administrative forms I previously filled out with the procedure staff so that I don't have to do it from memory in a tired and unfueled state. Other than that, everyone was very kind and professional. Despite my fears, they took good care of me. The final report was provided that answered all of my questions. The doctor and nurse did talk to me after the procedure to let me know how everything went, but when you are coming out of anesthesia, it is hard to remember the details. The report had colored pictures of my colon. It was well diagrammed so that you could identify the different internal parts. This report was also sent digitally through the secure portal with the final notes and biopsy results. Depending on your insurance, there may be separate costs for facility charges, anesthesia, and any special tasks that are performed during the procedure, like removing polyps. Because of this, it might be hard to get an exact cost up front. Afterwards, you might be receiving multiple bills from different entities. I hate this! It really should be coordinated and provided to the patient on one bill to rule them all, but such is the status of healthcare in America. Thankfully I don't have to return for a decade. Hopefully in that time, the medical profession will find new ways to screen for colorectal cancers that aren't so invasive or anxiety producing. If not, well, I would certainly trust this establishment with my care again.

Filed a request for an appointment and never received a response. I tried calling for more…read moreinformation and the receptionist was very rude.

He is probably the best doctor I have ever been to. Not only does he ask GI related questions but…read morereally investigates all other facets. I can't put into words how amazing he is. To give an example of his diligence, my parents went to him 15 years ago. He still remember them. Every time I go, he just remembers everything that was wrong and able to diagnose the best way possible without additional tests

I am sure Dr. Gottesman is a good doctor. I have called twice within 10 days, having to leave a…read morevoice message, requesting an appointment. No return call. If he is not accepting new patients, that needs to be communicated via his website or via voice greeting when one calls in. They do say in their recorded greeting that their staff is small and patience is required on call backs. So is 10 days patient enough? I am thinking one week is patient, anything longer than that means something is wrong with the office. He could also modernize his website for new patient appointments, that would allow new patients to enter in patient information and lesson the burden on staff.

Dr Malik and the staff were very professional and courteous. Before and after the procedure follow…read moreup were outstanding. He took the time to go over the pre and post procedures. Will definitely recommend Dr Malik.

The procedure was way above par. I give that part of my experience a 5 star BUT afterwards trying…read moreto get into the portal for my results has been a complete nightmare. Its been 2 days and i still can not get into the portal. Can't get an answer on the phone because I always have to leave a message. Can not speak to anyone until they decide to return my phone call. I got a return call and STILL can not get into the portal.

I've been going to Dr. Brown for 20 plus years, always a excellent experience. His staff and all…read moreare very knowledgeable and make you feel at home. Had my first ever endoscopy and was in and out like nothing had happened. I would recommend him and his staff to everyone.

Excellent care from Dr. Brown! Equally as good for Megan(PA)...she is a tremendous asset to his…read morepractice! Highly recommend

Dr Abraham has been my doctor for many years. I absolutely love her. i wish all doctors were like…read moreher. She looks at your entire health and how it enter acts with what im being treated for by her. She really cares, takes her time with you, answers your questions. Her memory is remarkable. I highly recommend her.

Great physician. Very comfortable to discuss health concerns with and informative about possible…read moreresolutions. Would highly recommend her.

I requested an appointment both online and by phone and never heard from them at all. All of a…read moresudden this week, literally AN ENTIRE YEAR LATER, I'm getting multiple calls per day trying to get me to make an appointment. I can't just block the calls, because it appears to be coming from a different number and/or location every time. They're probably going to hit me with the 'we're sorry, we don't have a record of you in our system' bs reply. OBVIOUSLY. You waited a year to call me. In that year I've moved across the country. How this assembly line chain of practices manages to actually provide anyone decent care is beyond me.

Warning!!! You will not be able to switch from one doctor in this group to another. Seems once you…read morevisit with one you become his/her territory and they won't release you to another. You will have to go elsewhere. Seems the territorial patient ownership, or cronyism, has completely displaced any sense of patient care. This seems unprofessional and even unethical, and only in the medical profession is this nonsense tolerated. The second time I contacted this group was to make an appointment for a doctor who was on my PCP's referral list. Turns out, I could not see the second doc because I had already seen another doc in this practice. I could not be released from the first doctor's "care" to see another doc in the same practice. The first doctor I met with here (I actually with his PA who did not seem to have much knowledge in her field) had a line of supplements that he promotes. Because of his response to one of my questions, it was obvious he is a more salesman for his supplements than he is a doctor and I would not consider returning to him. So there's no shortage of gastroenterologist in dfw and his is not a huge problem. But the decline of ethical standards in the medical field is shocking and deserves to be reported on.

I've had the pleasure of having Dr. Hyojin Kwon as my primary care for over three years every…read moresingle visit whether in person or through telemedicine, every visit has been consistently exceptional. I could rewrite the same review for every visit I've had with her. She has a way of making you feel like a trusted friend whose well-being is her top priority. Each appointment with her is warm, efficient, compassionate, and remarkably attentive. From the moment she walked into the room, she made me feel like I was her only concern for the entire day. Her bedside manner is exceptional--warm, caring, and genuine. She took the time to truly listen to my concerns, not just rush through symptoms or diagnoses. It's rare to find a provider who values listening as much as giving medical advice, but she does both beautifully. What stood out most was how thorough and efficient she was. She asked about all aspects of my health, not just the physical symptoms that brought me in, but also my mental well-being and any other challenges I might be facing. She clearly cares about the whole picture, treating me as a complete individual rather than just a set of symptoms. I was also impressed that she had reviewed my medical records from other specialists before even stepping into the room. Being up to date with my past visits and current care plan made the appointment feel seamless, personalized, and truly collaborative. She is the kind of doctor who makes you feel safe, heard, respected, and supported. Her compassion, professionalism, and attention to detail are unmatched. Providers like her are rare, and I feel incredibly fortunate to have her as part of my healthcare team. I would highly recommend her to anyone seeking a knowledgeable, caring, and truly exceptional doctor. Thanks for being a Wonderfull caregiver Dr. Kwon. S. Copenhaver

This is not totally about Dr. Kwon but with respect to my frustration with non-transparent coding…read moreand billing. TBH, I would stick with UTSW, but their Primary Care is subpar. Dr. Kwon has a lovely personality, but the two of us are both talkers. No more requested followups, stick to business. She types away during the whole visit, and you get coded for everything. My $25 copay turned into a $300 bill for a 20 minute simple visit. She asked me questions and instigated the tangents. Congrats Dr. Kwon for your excellent upcoding skills and the bonus you are in line for. When you visit, stick to topic or she will stick you for the bill. Unless you are over your OOP, in which case go for it.

Dr Akerman was professional and was able to explain what can be the cause of my issue very…read morethoroughly. He isn't pushy and let's you know what type of things can be done in order to make you feel better, physically. It's already embarrassing enough to talk about gastroenterology issues, but he doesn't make you uncomfortable at all. I'll be visiting him for a follow up so that we can get to the bottom of my issue.

I was completely satisfied with my experience at DHAT and with Dr. Akerman. It was the BEST doctor…read morefacility experience I've ever had and I've been to a lot of doctors. Dr. Akerman was extremely knowledgeable about the topics we discussed; he was able to bring up topics I had written out on my list of questions before I brought them up. I never felt rushed; he took the time to gather all the information he needed from me to make a good diagnosis and he answer any and all questions that I had. He has been the best doctor I've ever seen and his staff was extremely attentive and helpful. The staff responded quickly and all of them were very kind. I wish everyone there could train all other doctor offices on how to provide the same level of care. I rarely take the time to leave reviews but this office was exceptionally great and definitely deserve the praise for doing an excellent job.

My husband recently had his colonoscopy done with Dr Kethu and we are so happy to have such a…read moreprofessional and caring doctor as our gastroenterologist. His staff has been extremely accommodating and friendly as well. Thank you Dr Kethu for taking the time to explain the procedure and your findings with us!

I had to rewrite my review, After a problem I had with the front desk, Dr Kethu personally called…read moreme at home and apologized for the inconvenience and actions of one of his front desk people. After talking with him he assured me the situation was handled and deeply apologized, I went ahead and had my colonoscopy with him ...he was very kind ,great bedside manner, informative and caring. I would recommend him to anyone he took very good care of me and followed up with a personal phone call as well.