I had a very disappointing experience with the billing and review process at Baylor Scott & White…read morePrimary Care - McKinney. I scheduled what was supposed to be a preventive wellness visit as a self-pay patient. During the appointment, I was not informed that discussing routine or ongoing health topics would convert the visit into a separately billable "dual visit" with additional charges. There was no advance notice, no cost disclosure, and no opportunity to decline those added services. What makes this more frustrating is that the so-called "ongoing condition discussion" they later cited was limited to the doctor briefly asking -- as I was getting up to leave -- whether I needed any prescription refills. That was the extent of it. There was no separate evaluation, no new complaint, and no dedicated problem-focused exam. After receiving the bill, I filed a formal complaint. The organization stated they conducted not one but two "comprehensive reviews," yet at no point did anyone contact me to ask what actually occurred during the visit. Their investigation relied entirely on internal documentation and staff input, without speaking to the patient involved. They acknowledged this but said patient interviews are not standard for billing reviews -- which is concerning when the dispute centers on what was actually communicated to the patient. Both reviews concluded the charges were appropriate and declared the matter closed, without addressing the core issue of disclosure and consent for additional self-pay charges. My takeaway is that this may not be limited to self-pay patients -- it was only caught in my case because, as a self-pay patient, I carefully reviewed the itemized bill. Many patients with insurance may never see or question how a visit was coded or billed. Greater upfront transparency about when a preventive visit becomes separately billable would prevent situations like this. I'm sharing this so other patients can go in better informed than I was.

My regular GP, which I had gone to for many years went into private practice, and was no longer…read moreable to take my insurance. Broke my heart as he was fantastic. I started using his associate whom I never really cared for. But after a couple of visits, I did come to feel comfortable with him and realized he was a really good doctor. We'll after about a year he moved away, and so my search for another GP was on again. It worked out well though as I ended up moving myself. I did a lot of research and decided to give Dr Washburn a try. Yes he is quiet, and doesn't trade jokes with you, but I would rather have a doctor that concentrates on me and my medical needs and not ask me how my cousin Eddie is doing or ask me if I saw the football game last night. Dr Washburn listens to you, let's you do the talking, and doesn't interrupt you . It's a busy office, but I've never felt rushed there, and he's not there to judge you. He listens and suggests what would work best for your situation medically and personally. And he has always fit me in when he can, sometimes same day, if I have an unexpected situation come up. He cares about you as a person and not a number or a bother. And the front desk and office staff are great.

I have taken over 24 hours to process my interaction with Dr. Mallick yesterday and I hope that…read morewith my feedback, Dr. Mallick will truly take time to self reflect for future patients and for others to take this into consideration as they search for a doctor. I was really excited to meet with Dr. Mallick. He seemed like exactly what I was needed. I have chronic gut health issues (poor digestion, nausea, bowel issues) and he emphasized finding the root cause. This is just what I was looking for and after being so sick for 3 days, I booked a call with him. Looking back, I see similarities to my interaction on the call and the interaction we had in person. I scheduled the call, watched the linked video which looked good, he seemed to be the type of doctor I needed to truly heal. On the phone call itself, I briefly explained my issues and the call seemed a little bit rushed but I assumed he was busy, he is a doctor. I was handed to his receptionist and scheduled my appointment, he said to think of this first appointment as an interview. My husband, who took off for this appointment and my 1 year old son came with. The appointment begins and he talked a lot about the process, asked me some questions - but not with the intent to get to know me, understand, or to listen but because he was listening for the response he needed to decide whether to take me as a patient. During the appt, he told me he has ended consultations early in the past, once he learns that they are not the right fit for him. He asked many questions, some in repeat because he was making sure I was committed to his process and he made this very known. He seemed understanding of my son being there but when my son needed me for a moment (I was still listening, parents learn how to multitask) and said how "he will wait" before continuing. At the end of the appointment, he talked about the investment which for 4 months (which is what he recommended for me) it was $5600 and included everything such as supplements, future appointments, etc. When we started discussing financials, we felt pressure to sign up for their financing, apply right there, and we will be all set to start. We took time to privately discuss and I decided that I wanted to give Dr. Mallick the benefit of the doubt and asked if I can discuss some concerns with him. I didn't want to write him off without trying - this is about my health after all. I shared my concerns about how the interaction felt very different than I was expecting. I explained that I was seeking a human to human interaction, someone to truly listen to me, to take time to ask about what I was experiencing, and I asked for more transparency for what the treatment plan is which he doesn't usually share in detail as to not overwhelm the patient. He said he has had 3-4% of patients that would drop out of his process. He said "it's called vetting" to describe what his initial consultation is for. Reflecting back, I consider that a small percentage when the percentage of patients who likely walk away after this type of interaction are probably much higher. When I said that I was looking for someone to truly listen, he said "Didn't I listen when I was asking you questions about (XYZ)?". There is a difference between listening for the right response & truly listening to someone. He also said how the appointment can't be like "having a coffee and chatting". Which looking back, I feel that my concerns themselves were not only refuted but again, not truly listened to. We left without signing up for anything and I went home and sobbed and prayed to God for help. I felt like I would never find anyone to help me until, with the help of God's direction, I found Dr. Joel Miller, a functional medicine doctor that loves to serve and listen. Dr. Mallick, I hope you truly reflect on my feedback and the concerns that I see others have shared in the past. I also encourage others to read his responses to previous negative reviews.

He prescribed my medication too strong medication I needed 10 mg he prescribed 40 mg and another…read moreprescription for my blood pressure he doubled it I should have 25 he gave me 50 mg Then wants me to pay a $200 bill when I'm on a insurance he has always taken for zero cost..

The care I receive each time I have a Doctor's appointment in this facility is excellent. The…read moreDoctor and staff are amazing. They handled my care in a professional manner. I recomend their services to anyone looking for a good and caring Doctor.

When Ashley PeSek, PA told me I shouldn't have gone to the ER and should've come to them instead,…read moreit completely dismissed the reality of what I was going through. I didn't go to the ER for no reason -- I went because All Care isn't open 24/7. I was getting worse, I couldn't sleep, and I was genuinely scared. I would've gone to urgent care, but they have the same limited office hours. When I tried to express to Ashley PeSek, PA the PTSD I've developed from previous medical encounters, I never expected her response to be, "You need to take accountability." That hit me hard. Yes, I went to the ER and eventually got the medication I needed, but only because the ER helps you first -- before asking if you're paying with debit, credit, or cash. I couldn't afford the prescription beforehand. The allergic reaction I had wasn't minor -- it came from an unknown source and caused painful, pus-filled welts that made it hard to even get out of bed. Still, she downplayed it -- questioning what the ER doctor said and reducing it to mosquito bites. I'm 21 years old. I know what mosquito bites feel like, and that wasn't it. Her response shook me because Jessica Agwumaro, PA and Dr. Osehotue Okojie would never treat me like that. They have always shown me compassion, respect, and understanding. They never judged me, and they always listened. They diagnosed conditions that other doctors overlooked, prescribed the right treatment, and helped me get better -- both physically and emotionally. So yes, I'll take accountability for not going to pick up the medication right away -- but let's be honest: accountability doesn't pay hospital bills. It doesn't buy prescriptions when you're sick, broke, and out of work. It doesn't ease the weight of medical debt. I don't live a luxurious life -- I'm just trying to survive. I'm not saying All Care is a bad clinic. In fact, I've had some truly positive experiences there, and both Dr. Okojie and Jessica Agwumaro, PA are outstanding providers. They're even listed on the clinic's website -- unlike Ashley PeSek, PA, who isn't. But I can't ignore how her care made me feel: dismissed, belittled, and emotionally drained. What I experienced with Ashley PeSek, PA felt cold, lacking empathy, and out of touch with the reality many patients face -- especially those of us who don't have a financial safety net. I'm not asking for anyone to lose their job. I just wish providers like her were required to receive more cultural competence training and psychological sensitivity education -- especially when working with vulnerable and marginalized patients. After that appointment, I sat in my car and cried. I had come in to get my FMLA paperwork filled out and was blindsided when I was told it would cost $100 per page, on top of my $65 copay. I had only brought $100, thinking that would cover everything -- and found out it wouldn't even be enough to get one page done. None of it was covered by insurance. I've been on sick leave with no income, and I've already spent everything I have on hospital visits and medication. Being told that I shouldn't have gone to the ER, or that I should've had my 17-year-old brother pick me up to get my prescription -- when the truth is I simply couldn't afford it -- was deeply hurtful. I didn't say all of that in the moment because I was already explaining I couldn't afford the FMLA paperwork. I was overwhelmed, ashamed, and emotionally exhausted. But even if I had gone into full detail, nothing should have justified the lack of compassion I felt in that room. That appointment wasn't just disappointing -- it was emotionally damaging. So no, I don't want a follow-up visit because I simply cannot afford it, nor do I have the emotional capacity for it.

Care was for screening Very good experience all around…read more Staff were friendly and helpful. Office consult with PA was informative and all questions and instructions were given verbally and in writing to take home. The next appointment for the actual screening was made quickly. The doctor ( gastroenterologist ) who did the screening was very good.

I had been putting off a colonoscopy for about a decade. I didn't realize the age had been lowered…read moreto 45 for your first baseline procedure. I thought it was a rite of passage at 50 years old. Even then, I skipped the procedure because the Covid lockdown was in full effect and all anyone ever talks about is the horrible preparation for the procedure. I opted for the poop-in-a-box instead of the real deal. After the Covid lockdown was lifted, it became impossible to ignore this. Plus, since I wasn't working, I actually had time to deal with the preparation. The administrator that handled my case was very professional, empathetic, but also very persistent. She was not going to let me back out, and frankly I needed this dedicated individual to answer my questions and keep me on target to completion. She was available to answer my questions, no matter how ridiculous or improbable or mundane they might of seemed. Generally she didn't answer the phone, but she was always good about calling me back and giving me the time and attention I needed. The procedure only happens on Mondays and Thursdays. I had to book several weeks in advance. When I got Covid and wanted to cancel, she wouldn't let me. When I told her my fears about the preparation solution, she offered me tablets instead of the unusual tasting liquid. When I had trouble getting the prescription tablets filled at my pharmacy, she rerouted my prescription to a pharmacy that was able to fulfill my request and mail them to me. When I shared my fears about being on a low fiber diet in the days leading up to the procedure, she calmly offered suggestions and helped me come up with a working meal plan. I never did meet this woman, but she is the only reason I was able to get through this procedure successfully. The clinic staff are separate from the administrative people, so you will have to fill out forms again while you wait in the lobby. Once your name is called, the people in the procedure area are all old hats at this. They will go through everything at lightening speed. In fact, since I was without food, water, and sleep, I couldn't think clearly, and consequently, I had trouble understanding them when they spoke so quickly. If there was one thing I would change, it would be asking the staff to slow down just a little. Also, share the medical history from the administrative forms I previously filled out with the procedure staff so that I don't have to do it from memory in a tired and unfueled state. Other than that, everyone was very kind and professional. Despite my fears, they took good care of me. The final report was provided that answered all of my questions. The doctor and nurse did talk to me after the procedure to let me know how everything went, but when you are coming out of anesthesia, it is hard to remember the details. The report had colored pictures of my colon. It was well diagrammed so that you could identify the different internal parts. This report was also sent digitally through the secure portal with the final notes and biopsy results. Depending on your insurance, there may be separate costs for facility charges, anesthesia, and any special tasks that are performed during the procedure, like removing polyps. Because of this, it might be hard to get an exact cost up front. Afterwards, you might be receiving multiple bills from different entities. I hate this! It really should be coordinated and provided to the patient on one bill to rule them all, but such is the status of healthcare in America. Thankfully I don't have to return for a decade. Hopefully in that time, the medical profession will find new ways to screen for colorectal cancers that aren't so invasive or anxiety producing. If not, well, I would certainly trust this establishment with my care again.

I had surgery recently and one of my incisions opened back up and needed stitches. I waited about…read moretwo hours here and paid $50 as my copay. Frenchie up front was excellent on getting me back and Shayla was also great taking my vitals. Scott, on the other hand, was not as great. He's the PA here as there are no MDs, which was fine with me because I assumed he could do anything an MD could do when it came to just throwing in a few stitches. Wrong. It was immediately clear he was either uncomfortable or too busy to do stitches. He said it was normal for my incision to still be bleeding at a rapid pace and all the guy did was put a bandage on that fell off in the parking lot. I immediately drove to the ER from here and, yep, it needed stitches. On the website it clearly states they do stitches FYI. I won't be back. I feel scammed. Two stars only because of the two ladies who actually worked last night.

Couldn't get into my regular Dr until the 2nd wk of Apr and really needed to see someone sooner…read more Just needed a lab test. So I checked for Immediate Care Clinics. This clinic is 3 min from my house!!! So I gave them a call just to make sure they could do a lab test & call a prescription if necessary. Sure could so made an appointment. Went, had lab done, script sent in, DONE!!! Great staff, nice facility and they have suckers too.

I have seen NP, Mahnaz Mostofi, a few times and also took my cousin in for a check up. She is…read moreeasily approachable and knowledgeable, Mahnaz shows care for her patients and guides them in the best way possible. She will explain any concerns you have thouroughly without making you feel rushed! I definitely recommend her and I will continue care with her for as long as possible.

Info for their next patients:…read more Need to share this after I finally talked to the doctor (Gupta) and the nurse practitioner (Mahnaz) today a week after the miscarriage. 1) I signed up for the OB I chose (Gupta). But Gupta told me she wasn't involved in any data checking or appointment decision making until I went to ER. She said it was all on the nurse practitioner. - What?! Why?! She said it was strange I was scheduled at week 11. It's usually week 8. - Whose responsibility?! Who's bearing the consequences? I asked her how I know if there was ever a fetal pole or not, she said "ya we don't know." 2) the nurse practitioner, Mahnaz, just kept telling me even an earlier sonogram wouldn't make any change to the result. - what about the data for me to know what actually happened? And she just did what every OB would do. - without asking her OB? She told me she didn't know I tried to make an earlier appointment. It was all the front desk girl. - Seriously?! At the end, she just told me "I need to go to see my patient. You can talk to the office manager because you and I are not getting anywhere!" Next thing I knew, she slammed the door and left me in the room by myself. - What a jerk! It hurts like so many bad words. I'm surprised she does this for living. She should be fired. 3) If you want to get their attention, consider to share your experience here, they will call you right away. ---- Worst experience! No matter how much I told the NP, Mahnaz, after I signed up to Gupta about my advanced age and my last miscarriage which was within a year, the NP just gave me very broad info intake and 2 blood work in week 5. I had to be the one to request for blood work in week 6 when I saw my HCG wasn't doubling. No more blood work scheduled till the miscarriage. My first sonogram was scheduled at week 11. - Ridiculous! I called and requested a few times to have an earlier sonogram. I was told the Dr said it's not necessary!!! I feel very dismissed from this place on me or whatever risk I am going through. One star bc there's no zero star option. Just know that all the negative reviews here and on Google are not coincidence.

Almost 2 hours and 200$ later they could not tell me a single thing, i asked them questions and…read morecould not tell you if my blood pressure is high, or what the back pain im feeling is. The doctor was nice but most people are when they are taking your money, the receptionist must know it was scummy how she was taking my money and refused to look me in the eyes.

Dr. Sajjad is amazing. He cares about his patients and actually takes the time to listen. The front…read moreoffice staff are all also really nice. Never had a problem over the phone or at the office and I have been seeing him for 8 years now. Would highly recommend him to anyone.

Love Dr he really cares and really helpful but first dr who dose not let you come in if sick but…read morestill get the same care on video call

I've been Dr Khan's patient since 2012 and would not consider leaving his practice. He is well-read…read moreand up-to-date in his field of medicine and has consistently demonstrated outstanding medical skills and professional competence. I've found that Dr Khan's primary focus is on being an outstanding physician and not on generating millions per year in revenue and we seem to have an abundance of doctors in Plano focusing on the latter. If your looking to change family practice physicians or are new in town please give him a try. My experience says you'll enjoy being his patient and he won't let you down.