I have never written a negative review before, but I truly feel this company deserves zero stars if that were an option. They claim that one of my rent checks was lost and, without informing me, they began accruing late fees that eventually totaled nearly $700. I am a senior citizen and not very technology-savvy, so I had no idea there was an issue with my payment. Since moving into one of their properties, I have always mailed my rent check about two weeks in advance because I was unable to set up a Zego account. The reason I couldn't open the account was because the company had associated the wrong email address with my tenant account. I repeatedly told the property manager and accounting team that Zego could not find my email in their system, but they kept insisting that I was doing something wrong. Only last month did they finally admit that they had entered a different email address on my account, which is why I was unable to register for Zego in the first place. Once I was finally able to create my account with the help of community member, I discovered the excessive fees that had been added. When I contacted them about it, they were very dismissive and blamed me for the lost check. After a long back-and-forth, they said they would reduce the fees by half. However, my account still shows the full amount. Overall, I found their response unprofessional and extremely frustrating. Please avoid this company. read more

I applied for an apartment from FERE for 4912 Nash St NE, and they approved me almost immediately. I saw the apartment virtually, and it looked decent, but I wanted to also see it in person. I made an appointment to see the place, and Athena showed it to me on a Sunday afternoon in November 2023. The neighborhood seemed ok, and when I went into the apartment building, it seemed quiet. A little outdated and smaller than I anticipated, but I didn't think anything was too bad. Athena didn't mention any issues with neighbors, rent was affordable, so I signed a one-year lease and paid my deposit to move in December 1, 2023. The tide quickly changed once I moved in. I soon learned that the building was not well insulated, and I could hear noise from every apartment. The neighbor who lived directly above me was mentally unstable and would be extremely noisy at all times of the day and night. He would also run in and out of the building multiple times during the day, walking up and down the street talking to himself. I began complaining of the issue to the management company shortly after I moved in, and they told me after a while (February 2024) that their lawyers filed something in Landlord and Tenant Court in DC, but the court was so backed up, that they didn't know when the case would be seen. They basically told me to just keep documenting the problem, but that they really couldn't do anything. With that, I asked to be transferred to another building, and they claimed they couldn't do that. The noise was palpable and profound and was starting to affect my own mental and emotional well being, so I began looking for a way to end my lease early without having to pay a penalty (My lease was supposed to end November 30, 2024, and if I left before then, I would owe money for the remainder of that term). I began looking for community assistance, as I couldn't afford a lawyer, and one of the agencies suggested I work with my physician to write me a note to end my lease early in accordance with the ADA and Fair Housing Act, as living there was causing me stress, anxiety, and depression and interfering with my ability to function. I talked with my doctor (all the while still reporting the constant noise via email and taking sound recordings of the noisy neighbor), and she started me on a mild anti-anxiolytic to help me deal with living there until she could get a letter together for me. This happened in May 2024, and I informed FERE that I was taking medication to deal with the issue, and that's when they finally decided to offer moving me to another apartment in the building right across where I was living and some other property in SE DC, neither of which I felt good about moving to. I asked if there were other nicer properties available, and they said those were the only two. I declined and just decided to wait for my doctor's letter. After a while, my doctor provided the letter to request FERE to let me end my lease early without penalty, and I mailed my doctor's letter along with a 30-day notice in June 2024. They granted my early termination without penalty, and I moved out July 2024. In addition to that, the neighborhood turned out not to be the best. Neighbors/mail carriers were stealing my packages, so I had to rent a PO box at the local post office and pick up Amazon packages at a locker. There were other loud neighbors (inside and outside of the apartment), gunshots, people tampering with the main apartment door--a mess! The garbage and recycling area for the building was also not a pretty sight. The alleyway was usually messy, and garbage would be overflowing and stinky. There was only one garbage bin and two recycling bins for both the building I lived in and the one across from me; three bins for 16 units is not enough and is a problem in and of itself. There were also some weeks the garbage collection service would skip picking up the trash for the week, and I would have to alert maintenance to get them to call the garbage pickup service to come out. I have to say maintenance was professional, prompt, efficient, and there was good communication between us whenever I had an issue. They even sent a locksmith to fix the lock on my door, which wasn't closing properly. The only reason I am giving them two stars is because the maintenance crew was on point, and this management company let me out of my lease early (with a doctor's note) without penalty and returned my entire security deposit. Overall, though, I would not advise renting with this company. read more

Ive lived in this building in MD for several years and before Frank Emmet took it over 10 years ago,it was a mess. No maintenance to speak of, could never get in touch with anyone, the police here every day. Frank Emmet took it over, and.... WOW! What a difference! If I need service or to talk to a manager, they get back to me very quickly. Maintenance issues are corrected in a timely manner. If they need to do work on plumbing, etc and have to cut off the water or electricty for a few hours, tenants are notified in advance. The grounds are well maintained and halls and laundry area are cleaned regularly. And I cant remember the last time I saw the police here. Very happy with the way Frank Emmet RE is managing this building!! read more

Do not live in these managed properties. They will do nothing to resolve pest issues. They have their own "standard" for what written notice is, and will add that that's 30 days after the first of the next month (not in the lease anywhere). Not only do they not care about tenant rights, they do not care about staying up to health code. read more

I am a current resident of 2643 41st St NW, being "managed" by Frank Emmet Co. And yes, that word deserves the quotation marks. I'm not sure if this holds true for their other locations, but at my address, you will hear absolutely EVERYTHING your neighbors are doing. EVERYTHING. I don't know if it's the walls or the flooring, but something is going on here where sounds are AMPLIFIED, instead of being insulated against. Management response time is... ok, at best, But maintenance/services will continuously be too late or too early (by hours). In short, management is most likely overbooking the maint. staff, and thus they are constantly on an Amazon-driver-esque schedule. I had multiple instances where I got off of work because I was told "the maintenance staff only work until noon". Hmm, ok. Weird, but ok. Understood. I left work early, and arrived home a few minutes before noon, and ended up waiting until 5PM... FIVE PM, until the service worker arrived. This has happened twice so far, and regarding the SAME issue. They are not sorry. They are never sorry. If they were, this would have happened only once. These people do NOT respect your time, nor do they value it. Also, expect appliances to stop working sooner than later. Furthermore, upon moving into a unit, expect there to be several appliances to already be dysfunctional, and expect several doors to not close properly. Oh, and that light in the bedroom closet probably doesn't work, and never has. AVOID. read more

Terrible management company. When I moved in there was old food in my fridge & mold surrounding my tub. At the moment I did not know. They have recieved several DOB violations on the unit and do not wish to repair. They will not assist with relocation and are very discriminatory. I advise to look elsewhere. read more

When we got our keys we found out the unit was infested with cockroaches. I had to email countless times and call multiple times only to be told that they could not have the unit fully treated until a MONTH after receiving the keys. I found an bonded professional that could have kept our move in schedule and came the same day. Instead we are grappling with the fact that we will be paying double rent or moving into a roach infested apartment for a full month. What a gut punch. Furthermore the real-estate agent lied to us about the repairs that would be completed. They had a month and a half to get the apartment ready. read more

DO NOT RENT FROM THESE MONSTERS. I lost my job due to COVID on Sept. 3, 2020. I asked for two days consideration given the situation and they simply said no. During a world wide pandemic I lost my job and they would not accept my notice to vacate a month-to-month lease two days after the required 30-day notice date. They're more concerned with taking another month's rent than being considerate, empathetic, or decent people. DO NOT RENT FROM THESE MONSTERS. read more

The Pros: good parking, nice square footage, and cheap(ish) rent for the locations they manage. Cons: My building / apartment had THREE separate infestations in my less than 12 months here. First flies, then mice, now cockroaches. I received very little assistance or communications from them about these pests and wouldn't recommend them despite the pros. read more

This real estate company managed the apartment I rented for 6 years. I moved out leaving the unit in better condition than I found it, having freshly painted it myself every two years, and I barely bothered them for anything during my entire time residing in the unit. When I decided to move out, I emailed asking what I needed to do in order to leave, and they said I must give 30 days notice. (I was several years beyond my one-year lease and was living month-to-month.) After finding a new apartment a few weeks later, I emailed to give my notice and was informed I had to give 30 days from the first of the month -- new information I hadn't received despite specifically asking them previously. I requested they let me leave in 30 days anyway because I had been a tenant so long, was month-to-month, and they had given me incorrect information, but they refused and, not only that, began advertising the unit for availability far beyond my requested move-out date -- essentially forcing me to pay rent beyond my desired date. I instead listed the unit for immediate availability and hand-served them several viable tenants in one day. Even though I did their job for them, they tried to go around me, offered the unit to tenants who had already applied for my desired move-out date, and gave them a lease for one month later, then tried to make me pay to return the unit to "move-in ready" despite the prospective tenants agreeing to take the unit immediately and as-is (which I had in writing and signed by them at the open house). This situation could have been simple, quick, and pleasant, and instead they did everything in their power to attempt to keep my deposit and force me to pay rent I didn't have to pay. It wasn't until I threatened legal action that they returned my deposit in full. Frank Emmet does not value their good tenants, and some of their office staff seem to care very little about people -- namely Sonya and Clara. I'm not sure how difficult working in an office and preparing leases can be, but they are quite comfortable sitting at a desk not being bothered. I have been a renter for 17 years and lived all over the world, and this is by far the worst move-out experience of my rental career. In fact, this experience was so upsetting and stressful that I instead decided to buy my own home. Surprise: I didn't use Frank Emmet Realty. I am giving this company 3 stars only because their maintenance staff was excellent the few times I needed them, and they ultimately returned my deposit in full. read more

One star says it all...................... Pretty much............. Nothing good to say.... They are extremely nice when you're an applicant. Once you're a resident they treat you like an orphan. Search else where! read more

This company constantly demonstrates a lack of respect for their tenants. They disregard their tenants' time, property, health, feelings, and wishes. They do what they want to do when they want to do it. Usually if they post a notice that work will be done on the property they come after the scheduled date, with loud work crews often waking tenants... surprise! And of course the property managers are usually unreachable and out of the office. Most of the work they do is superficial. Why? To attract new tenants. However, they rarely follow through on quality-of-life repairs unless mandated by inspectors/building codes. The hardwood floors are badly stained and covered with ceiling paint drips, the ceiling in the kitchen has water damage and mildew, and many of the cabinet drawers are sagging or disintegrating. As for respect of tenants' time, today marks the 6th time in 9 months they have done extremely loud work with NO ADVANCED NOTICE. I woke up at 8am to chain saws cutting down all the shade trees (thanks for the higher cooling bills). They posted no notice for this work. In the process they trampled the ferns, hostas, and planted herbs I planted. They did post a notice for some inside repairs for yesterday, but all they did was stop by briefly. They actually showed up the previous days and installed a power outlet in a haphazard way. The bottom of the plate overlapped the bath tile so the just hammered the plate so it looks all mangled and bent at the bottom. "classy" A couple months ago when I asked for more time to move things out of a storage area (to sell in a yard sale), they hung up on me. However, they never even came to "clean" or make "repairs" they said they wanted to make. They are a typical big slum property management company, and I have never, ever been treated so disrespectfully in my 10 years of renting. read more

I rented an apartment managed by this company for 3 years. I'll just spare the stories and show one of the worst. The building pipes ruptured, so the wood floors expanded and creaked. Then the floor started falling. And a hole opened up, maybe three feet by two feet- into the basement. (I'm not making this up, I should find and upload the pictures.) Then- they don't repair it. They don't return calls. I had this hole in the floor for maybe two months until I fed up and threatened to call the city, in writing- with pictures- and then- finally- they sent someone down to fix it, but not before scolding me that 'why did I not call before?' ! HA! I moved out, and they sent me a bill for over 2k expenses- not before I moved out of that place- so I got a bill maybe two months after I was no longer living there- and it had already been sent to collections! Wow. It does sound like it was a slum, right? I moved in paying 1100, and by the time I left, the monthly rent was 1280 or so. Criminal. read more

My gf and I went to see an apartment shown by them one weekend. We liked the apartment and many others were interested. The realtor, Richard Loomis, assured everyone at the open house, in no uncertain terms, that only the selected applicant would be charged the $40/person credit check fee. On Monday, we get an email from the assistant property manager, Clara Smith, asking us if we agree to have our credit score checked. Since her email made no mention of selection, we ask: Did we get selected? She says that all 5 applicants will have their credit check run--all charged $40 per person--and only one chosen. We tell her what Mr. Loomis had stated at the showing, which she ignores. I then called Mr. Loomis directly. He makes it seem like he misspoke or we misheard and that in any case no harm has been done yet. So we withdrew our application for being misled at best--and lied to at worst. No harm done, Mr. Loomis, except to Emmet Frank Real Estate's reputation. read more

The worst experience ever with the assistant property manager DENISE in charge of 5200 Quincy Street (Bladensburg). Bad communication; made the first appointment to see the apartment, one hour from the appointment she canceled. Then we made second appointment for Saturday. i arrived at the building i found nobody. I contacted her, she responded that she was there and she left when she didn't see anyone. She said i can wait for her 20 min if i wish. I said yes. And I gave her my #. But 20 min passed and noone came. I contacted her again checking if she was coming. No answer. I waited for another 20 min. Then she sent an E-mail saying she is not coming any more. I have all the communication with her saved. This person is unreliable. Wasted my time and money. She needs to be held accountable. I am going to contact the people in charge of this company. I would never recommend this place. read more

((((( DO NOT RENT HERE ))))) I called and talked to Audrey "Cookie" Butler(resident manager) I was told to bring in my paperwork as well as a money order for the application process.... When I came in to complete the process I needed 1 more paper work that I left to proceed forward... I explained "Cookie" I would bring it back the next day because I had to go to work. The application was not fully filled out and she stated that... I must sign and leave the money order. She then called me the next day to say she ran my information and the money order of $50.00 was taken, but I did not receive the apartment. I felt bad not because she lied but because I wasn't the first neither will I be the last person they will take $50.00 bucks from...WOW!!! read more

I moved to DC from across the country and Frank Emmet was supportive and helpful throughout the process. After living in the unit for 8 months, I wanted to submit a positive review. I've been to their office in-person, I've worked with people via e-mail, and I've met the maintenance person several times. Everyone is friendly, professional, and responsive. Other people in my building have experienced issues with flooding, and the property management had people out to resolve the issue immediately and prevent it from happening again. The company does preventive maintenance too- they paint the hallways, shovel the snow, cover the walkway with ice-melt, and come in and check appliances (with notification first, of course). The shared washer/dryer in the building is new and efficient. I only hope that the next apartment I live in is managed as well. The best thing about Frank Emmet- they're pet friendly! Minus one star because no one at the company can tell us where to put our trash and recycling- and I think people in my building are still accidentally putting recyclables in the trash. We have to go to a neighboring property and put our trash there to ensure recyclables are being recycled. Also, if Richard shows you the property, yeah he's really weird, but don't let him sour you on the company. He only helps you sign the lease, and you never have to talk to him again. When reviewing a property management company, don't just complain about your building (thin walls, etc). They manage properties all over the DC area- let's focus on their services. read more

I have been a tenant of Frank Emmet Real Estate for the last 5 years and I would like to commend them on their customer service. They have been very pleasant and easy to deal with. Clara Smith and Athena Samuel in accounting have been great in handling and addressing any questions I have had. I would definitely recommend this company for your apartment needs. read more

Frank Emmet has been a God send. I have never had an issue with Maintenance or staff. They treat their tenants with respect. When u call or email for anything the response is swift. read more

I have been renting the same Frank Emmet property for over 3 years and I have mostly been satisfied with their service. Frank Emmet is a no frills company that pretty much leaves us alone, but they are great about responding to maintenance issues when we email or call. The house I rent is pretty old and desperately in need of some updates, but the location is great and everything functions. When we have a maintenance issue, (plumbing problem, thermostat issue, etc.) I email Erik B. and he always responds immediately and sends someone to fix our problem as soon as he can. Overall, I have been very happy in this house. read more

Do not rent from them. I had a job change recently and gave over a month and half notice to vacate, but they still made me pay for an extra month of rent after I left. They are not understanding of people's needs and just want your money. Also, the ceiling in my bathroom collapsed on me and I was almost killed, and they did not care or give me a break in rent. Also, My pipes underneath the bathroom sink burst and caused a lot of damage to my clothes and personal items which they did not care about. I have lived in a lot of apartments, and this is the worst company I have ever dealt with. DO NOT RENT FROM THEM! read more

I had almost the exact same experience as Kerra who also posted a review on Frank Emmet Real Estate. I lived in one of their buildings for 5 years and had the same issue with the 30 days notice. Frank Emmet had taken over as a management company about 2 years into my living at the apartment. The former management company valued respectful tenants who never were late on payments and kept their apartments in great shape. As I was moving abroad, I didn't have any flexibility on timing moving out and they made an already stressful situation even more so. They had no interest in discussing options or compromising at all. I loved the building and the super who maintained and lived in the building was wonderful. I would love to go back to that apartment complex if I ever move back to DC , but I just don't think I could give Frank Emmet Real Estate my business. read more

Lived in one of their properties for five years because I liked the location, and the apartment itself was huge for the money I paid. However. Their maintenance is a special kind of bad. The building had a problem with its thermostat being set to to 80. It took 3 years and a special request through a visiting plumber to address the issue. In the meantime, we ran the A/C all winter, and opened the windows. Fun when it snowed. The property had a problem with bugs. Occasionally they sprayed; the bugs remained. When we called about it, they made it sound like we were just saying it to inconvenience them. The property had problems with rats. It took them THREE WEEKS to seal up the holes in the building's foundation that the vermin were using to get in. Repair orders were regularly confused - after a while, if anyone in the (small) building's appliances needed repair, the guys just called me. This happened at least once a month, for probably 2-3 years - it got to be a joke. They use second-hand refurbished appliances - which may or may not be cleaned before they're delivered and installed in your home. This practice resulted in my neighbors needing to make an extra pest spraying call because their "new" fridge was completely infested with roaches. Yes. It was awful. Try and find *any* other management company before you go with Frank Emmet. But if the property is well-located, grit your teeth and KNOW that it's going to be an uphill battle. You will also be spreading your own salt in the winter. read more

I've lived in one of their DC properties for over a year now. I'm satisfied with them for the most part. I love my apartment but the issues w/ it can't be fixed. The location sucks. There have been two murders on my block since I moved in just a year ago. There have been numerous break-ins in the secured entrance building and one robbery of a tenant on her way into the building. The other issue is the insulation between apartments below and above is horrendous. I can literally hear conversations taking place between my neighbors - those above and below. The only thing I can't hear (thank goodness or I wouldn't have lasted this long) is noise coming from my next door neighbor. There's a bus stop right outside the building but it's one of the nastier routes U5/U6 - so it's filthy dirty disgusting at 7am in the morning. It makes for a dreaded commute. A house was just built right next to the building - right outside my window, in fact, so there goes my natural sunlight. The mail man delivers a ton (literally) of mailers and flyers each day and mailboxes are very small so while I pay all of my bills online - I have thrown away good mail trying to sift through the bad. A trash can right next to the mailbox would be great - but I get why they won't do it. Ignorant people would throw regular trash in it and it would just be a mess. The laundry room is as clean as the tenants and many of the tenants are pigs who don't appear to appreciate anything. There is a couple that has loud and ignorant drag out fights on my floor. If the neighborhood is ever to change - you'd think they would screen the type of folks they allow to live there. Take that to mean whatever you want. I'm black myself - but at the end of the day - unless you've lived in SE DC or a neighborhood of the same demographic - don't judge me for saying that I get why white folks don't want to live around black people. Sad but true. The noise, drama, filth and disrespect to their own and everybody else's peace of mind and property is just ridiculous. They don't accept section 8 - although sometimes it's hard to tell - but they still let some pretty sketchy folk live there and that's just what it is. Everyone's got the right to live. But after this lease is up - I'm moving back into MD. I can't take these hood folks. As for Frank Emmet - they were straight forward regarding the rental process for the most part. Although I do believe they run a scam wherein if your credit score isn't at a certain level, they allow you do do "credit counseling" for a fee of $300 and then grant you a temp lease of 12mos. They got me on that one because I really needed to move at the time. I also fell in love with my apt immediately. After living there a while - there's no way in hell my credit score is worse than half the folks in and out of that building AND I've never had an eviction. So they tried it.....and succeeded. They otherwise address my complaints in a timely manner although the attitudes I've received at times have been less than diplomatic - it usually wasn't any of the office ladies that gave attitude. My rating is mostly for the rent I pay and the apartment. It's layout is super cute and it was pretty much brand new in terms of the tile in the bathroom and kitchen. It also came equipped w/ a video call box, a free coffee maker, butcher's block and kitchen towels. read more

STAY AWAY!!!!! MULTIPLE APARTMENT BUILDINGS IN NE WASHINGTON, DC INFESTED WITH BED BUGS. I have only stayed in my apartment for 10 months and brought everything new upon moving in. At the beginning of this month(January 2014) I discovered bed bugs in my bed. Immediately reported it to management who attempted to charge me $477.72 for the treatment by Orkin. I was advised by Audrey "Cookie" Butler(resident manager) and Orkin "Bed Bug" Specialist to NOT inform/tell my neighbors. Of course I immediately did the exact opposite, which is when I found out that all four) units were infected with these pest. According to the DC Housing code 805.5 when the infestation is in more than (1) one unit it's the landlords responsibility to pay for the extermination which is why I believe that they didn't want me to talk to my neighbors. All of the units have since been treated (all at different times) but I was told by Cookie they are doing me a favor by absorbing the cost. Apparently she doesn't know the Housing code or she thinks I'm stupid. Before this experience dealing with Cookie was tolerable as long as it was through e-mail her attitude and smart mouth are just too much for me in person or over the phone. But after this experience I'm running for the hills and leaving everything behind. For the last month I have felt like a homeless person..living out of bags and boxes. YOU CAN DO BETTER THAN THIS!!!! FYI...my rent is always paid at least one month if not more in advance so anyone thinking I'm badmouthing them because of anything other than this experience as I've read on other post is wrong!!! read more

I saw a sign outside a 1BR rental in my neighborhood in DuPont and was super interested so I contacted the agent in charge and he basically wouldn't give me the time of day or send me any requested info. I imagine if they treat you like this before you are a tenant, it only gets worse. read more

Worst property management company ever. When it was time to move, the property Manager Keith Hurst was such a jerk. Even verbally yelling at me on the phone and hanging up on me. All because they messed up in their office and wanted us to change our move out date. They do no communicate with each other and take ZERO responsibility for their actions. Our water was turned off once because Frank Emmett did not transfer it to our names. When we paid the water bill directly to Frank Emmett, they did not give the money to the water company and then they expected us to pay the water turn off fees. Do NOT rent from them. read more

I've been renting a unit in Friendship Heights that is managed by Frank Emmett for about 2 1/2 years now, and I've been completely satisfied with the level of service I've received every step of the way, particularly from the maintenance department, which is as or more responsive than any I've experienced before (and I've rented at least 7 apartments throughout the years). read more

I am currently reside in the Property of Frank Emmett @5200 Quincy St Apt#301. I have had the joy of dealing with a Property Manager who at first was helpful that then turned into bad business. The first incident dealt with a rodent issue (9 mice to be exact) from the first apartment #103 that my roommate and I stayed in there from January to May until they moved us upstairs so that they could find the problem of where they were coming from. In that time,since the kitchen wasn't the best place to keep food we had to eat out for a lot of the time when it became clear that one of the mice jumped out of the refrigerator. Just to add we have had issues with paying rent on time due to employment issues and tried explaining this to Keith Hurst. He sent me a email saying that he needs it on a on a date that I told him that I would only have a half of it and was more than willing to give him that in good faith that I would have it to him by that next Friday. He then told me he would have to get back with me to see what could be done. I called him the following Monday because he never got back to me. That Tuesday he came to my apartment (banging on the door) and said nothing but handed my roommate an envelope SMILING FROM EAR TO EAR LIKE A TRESHER CAT from Alice In Wonderland and walked away. It was an letter stating that our lease will be terminated July 31st. To add injury to a blow. He THEN calls me back Wednesday at WORK to now say he is returning my call and that there is nothing to be done at this point I even asked to speak with Property owner and he told me there is nothing they can do we Manage this Property they don't want to speak with me. AFTER ALL THE HELP THAT THEY STARED TO GIVE WITH A PROBLEM THAT CAME WITH FROM RODENTS THAT WERE ALREADY THERE.. NOW THEY SEEM HEARTLESS TO THE FACT THAT WE WENT THRU THIS PROBLEM ALONG WITH THE FACT EMPLOYMENT ISSUES (WHICH KEITH ALSO SAID IS NOT HIS PROBLEM HE IS A BUSINESS MAN) I HAVE NO PLACE TO GO AND JUST GOT SETTLED IN THE NEW APARTMENT FROM MOVING FROM DOWNSTAIRS ... YES THE RENT WAS LATE BUT THEY ALSO HAVE A LATE FEE TO BE PAID FOR THOSE WHO COULDN'T PAY ON THE 1st IT ISN'T EVEN THE 1ST AND I TOLD THEM I WOULD HAVE IT IN FULL THIS FRIDAY YET WE ARE BEING PUT OUT. HELP ME UNDERSTAND SOMEONE... THEY ARE.... COLD.... HEARTLESS AND RUTHLESS TO THOSE WHO LET THEM KNOW WHAT THEY HAVE A ISSUE IN THE BUILDING LIKE WE BROUGHT THE PROBLEM WITH US... read more

I have had great experience with Frank Emmet from day one. I rented my apartment over a year ago. The accounting office, Clara Smith and Athena Samuel, has been very helpful whenever I have had a question. I have always gotten immediate answers and any issues have been addressed without delay. They could not be more helpful. What really is impressive is the maintenance. If I have a problem it is addressed the same day. The people who work in maintenance are really efficient and have always solved my problems. I would recommend them any day! Erik Booker has always answered my emails promptly and has had solutions to everything. I have changed my mind about renting after this experience. I have heard stories from other management companies, so I was a little uneasy as this is my first rental. But I have really been well taken care of. read more

I can relate to both of the other reviewers: it's difficult to work with them due to lack of information or unclear/incorrect instructions and they seem to avoid major problems in their buildings. When I first applied or and got my current apartment, I experienced a string of minor problems completing paperwork because they failed to give me information I needed. I had to make multiple trips up to Silver Spring because they were unclear about exactly how payments must be received - first telling me that only the first check I submitted needed to be certified and then, upon arriving at their office a second time to pay the final amount for move-in, saying it must be made with a second certified check. They also failed to give me all the paperwork required in my move-in packet, which they later realized when I began asking questions that should've been covered, such as maintenance requests and rent account information. So I my opinion is that their office lacks organization and fails to provide adequate information. I also have a similar piping problem as a previous reviewer. I completed the application in late summer and moved into my current apartment at the beginning of fall. It's a spacious apartment in a really great location, so despite the paperwork problems, I was thrilled to be here. But once it turned cold, I realized why the apartment was so reasonably priced. The heating system is ancient and results in terrible banging noises off and on throughout the day and night. My apartment also has flooring issues that I now realize are connected to the radiator and piping problems. The bathroom floor is slightly sunken. And over the year that I've been here, I've noticed some deterioration of the flooring in the hallway outside of my apartment. I will say that maintenance is responsive. Anytime I complain about an issue, including the piping, they do respond quickly. Unfortunately, it's become clear that with the piping issue, there is no easy fix. I'm positive they are aware of this but I believe they're unwilling to invest in the piping overhaul that's needed. So eventually this building will also end up with major holes in the floors and much more extensive repairs needed. On the positive side, as mentioned, they're very responsive to questions and maintenance requests. Everyone I've dealt with has also been very friendly and easy to deal with. For customer service, I'd give them a 3. But for information distribution and investment in properties a 1. read more

The only thing good about Frank Emmet properties is that they are relatively cheap. However, they are old and crappy and dusty. They don't paint and hardly clean in between tenants moving in. Plus, make sure to deal with someone who works for the company and not a leasing consultant. They screw you over. Also, they make promises to you and don't deliver. My advice is pay more and rent from someone else. Not worth the time and energy to deal with them. read more

I had rented from Frank Emmet in the late 90s in one of the two brownstone bldgs. they had in NE and they kept up the property. The rent was very resonable back then, but once they had sold the property the new owners had went up on the rent within a couple of months notice, so alot of the old tenants moved out. Now I went to see a few apartments which are owned by individuals but Frank Emmet Real is assisting them to rent out units and may I say they were unkept units. Some of the windows were busted out where the tenants were residing, water stains on the walls. Filthy hallways. I know that Frank Emmet is trying to help the smaller business owned individuals but I wouldn't put my name out there advertising as if my business represented these properties. read more

I have spent about five months in their property in Mt. Pleasant. Beautiful apartmetn for a reasonable rent. Maintainance is very prompt and extremely helpful. Neighborhood is nice. No complaints. read more

I have lived in a Frank Emmet property for almost 3 years now, and for 2 of those years I've been taking care of things for our house and working directly with Frank Emmet staff. I am adding that to emphasize that this is not a one-off review after one good or bad interaction with them. The house is in downtown DC and is comfortable and charming, but is very old, so by nature its infrastructure has a lot of maintenance problems that pop up. I wanted to write this review to especially give a shout out to the responsiveness and service provided by our maintenance manager, Erik B. I have gotten the speediest and friendliest responses from him to both short urgent requests and long laundry lists of maintenance issues or questions. He always has someone on it as soon as possible or advice to give in the meantime, from rain/snow leaks to plumbing problems to the old heating system and insulation to exterminators, etc. These are tradeoffs we deal with given the age and affordability, and I truly have appreciated the help from Erik (and our property managers Keith/Lazara) over the years to make fixes at our request. They even went above and beyond to install a fence for us when we had some neighborhood safety concerns. Whoever their contracting teams are have also been great. I also appreciate how helpful the office staff have always been (like Tiarra B.!) with administrative/financial questions, dealing with paperwork, communicating with the city govt, and modernizing their rent payment system. They have also made great improvements in responsiveness and systems just in the few years I've been here. I can't speak for all of their properties, but in terms of Frank Emmet's service and help navigating life as a renter of an old house, I have really overall had a great experience. read more

I recently have met the staff at Frank Emmet. Everyone has been very friendly and helpful. Our relocation is going smoothly. The staff has been great. Shout out to Lazara! So nice and professional. Looking forward to more positive experiences with the company. read more

I've lived in a Frank Emmet building for the last two years, and I love it. The apartment is beautiful, the building is well-maintained, and the team is very responsive to concerns. In particular, Erik (who handles maintenance here) has been a huge help. Our AC had been malfunctioning (it had a mystery ailment!), and he worked with us until it got fixed. read more

This company is not very good. First off, the rent is extremely expensive. Second, we have had several problems (the floor bubbling up to due improperly hooked up AC, the washing machine emptied into the bathtub, the oven was never correct, the vanity was titled so everything in the medicine cabinet constantly fell out). While the maintenance staff is generally quick to come over, they are obviously extremely mismanaged. I rented a parking spot from them attached to the apartment building and had constant problems/complaints. Granted, it was in AdMo, but still, enforcement is key. There were often times when workers would park in my spot and I would have to call for them to be removed. Once even a CRANE parked in my and two others spots! A crane! They couldn't give us notice about a crane? I was constantly having to call and complain. For $200 a month for a parking spot, they should have at least posted accurate towing signs! The ones they did have posted led to a woman's personal cell! At the end of my lease, I had lots of problems with the property management. Specifically John Glacken and his assistant Angela. Despite the fact that our lease wasn't up until the end of the month, when I mentioned we would be moved out earlier, they went and changed the locks! Prior to us cleaning or anything. While I generally wouldn't mind this, they made us pay for each day of a prorated rent at the start of the lease (despite us not living there at the time) and wouldn't reimburse us for the several days that they voided our lease! Unfair and illegal according to the lease, which clearly states that we had possession until the end of the month excepting eviction. Since we have paid all rent, it's definitely concerning. When I called and emailed expecting at the very least an apology, I was met with curt and rude responses from Angela. When I finally spoke to John (the actual manager), he yelled at me and was extremely rude. Bottom line - extremely unprofessional property management. The apartments are okay, but there are definitely better places in this city. read more

Frank Emmet has always been great, and I especially wanted to mention how great Erik Booker has been with all of my maintenance requests. He always immediately answers back to all of my emails, is professional, friendly, and always responsive and willing to consider all of the options for my maintenance requests. Most recently Erik and also Valentin did a great job with a maintenance request this week and I just wanted to make sure everyone and Frank Emmet knew. Thanks! read more

I absolutely second the previous review. I have lived for 5+ years in a building managed by them and the only good experiences I've had with them is when I don't have to deal with them at all. Absolutely NO NOTICE for major work done on the property and yard. This has included extremely loud roof work at 7am, work that has left the perimeter of the property (which contained several tenants personal belonging such as bicycles) completely unsecured and open to the public, and work that made use of the only walkway with access to the trash and recycling bins inaccessible for days. When a window broke in the dead of winter, they sent someone out who removed it, nailed a thin sheet of plywood up, and then LEFT IT THAT WAY FOR OVER TWO WEEKS, during which I had family visiting for the holidays. When I called to complain about the delay, they simply gave me the number to the window guy they hired and left me to deal with it on my own. Despite a new window finally being installed, I now have to pay to have my windows "shrink wrapped" during the winter months because the nailing up of the plywood left holes and bent the frame such that there are ice cold drafts and the bedroom is freezing otherwise. The head of maintenance (Keith) is downright rude and condescending to anyone with complaints. Maintenance also hires the cheapest possible workers to fix any problems they do deal with, which typically results in either new maintenance issues or, at best, trash from the workers' lunches being left strewn about the yard. The accounting department completely "lost" any record of the refundable pet deposit I put down when I moved in (guess I won't be seeing that $200 again). They also seem to be fine with leaving uninhabited units empty for long periods of time, leaving neighboring units with higher heating/cooling bills and less security. Finally, I do not understand why, in this day and age, a management company of this size has not set up some kind of online bill pay for rent. read more