I had a very disappointing experience with this body shop due to poor communication, lack of transparency, and subpar workmanship. After waiting nearly two weeks for my vehicle, I received no proactive updates throughout the process. When I called for status updates, I was told--on two separate occasions--that the car was being reassembled. Upon pickup, the vehicle initially appeared fine, but it didn't take long to notice several issues. The fender liner I provided for installation was not installed, which prompted a closer inspection. I then discovered that my tail lights were not functioning properly, and my fog lights only worked when using the turn signal. Additionally, the tail lights only had brake and signal functions working. I was told that the shop had simply unplugged and reconnected components, yet I later found a box of wiring harnesses with an invoice in my trunk. At no point was I informed that any wiring work was being done. This lack of transparency is concerning, and it felt as though the issue might have gone unaddressed had I not caught it myself. Because I rely on my vehicle for work, I had to wait about a week to address this issue, and ultimately had to take the car to another shop to have the electrical problem properly diagnosed and repaired. During that time, I was forced to leave early each day to avoid driving in the dark without properly functioning tail lights. Despite the safety concern, my issue did not appear to be taken seriously by this shop. In addition, the quality of the paintwork was below expectations. There was a visible smear across the bumper, and when I brought it to Lisa's attention, the response was dismissive rather than solution-oriented. Several dings I had specifically requested to be repaired on both sides of the vehicle were also left unaddressed. When I picked up the car, there was also paint residue left on the windows and overspray on the mudflaps underneath the vehicle, which further reflects a lack of attention to detail. When I asked to speak with Junior, who completed my initial estimate, I was first told he was on vacation, and later told he had a family emergency. While I understand unforeseen circumstances happen, there was no effort to have another team member step in to assist or resolve my concerns. I have used this shop in the past without issue, which makes this experience even more disappointing. After paying over $5,000, I expected a much higher level of quality and service. The work performed does not reflect the amount paid, especially considering the number of issues that were overlooked. Additionally, a bottle of windshield washer fluid that was in my back seat went missing. While the item itself is inexpensive, it reflects a lack of respect for a customer's property. I would have preferred to resolve this directly, but after multiple attempts and continued lack of resolution, I feel it's important to share this experience. I hope this feedback is taken seriously and used to improve both communication and quality moving forward. Based on this experience, I cannot recommend this shop. read more

If i could give 10 stars i would! my car was in a bad accident. I took it to Frank and Son auto body, and i first met with two women in the office who were very friendly. They even helped me with getting a loaner car. I then was introduced to the owner Dom who took the time to go over my car in detail. I was never rushed, and they offered me coffee. I wasnt waiting, they came to me immediately, and even made me feel like i was the only person in the store. They asked me if i needed a ride. I had trouble getting there and they offered to help me get there. They were attentive with calling me frequently to update me about the repair being done to my car. I would recommend this auto body shop to any family, friend or colleague. And i just truly want to express my appreciation for an absolutley perfect experience at Frank and Sons. Dom, the owner, is an artist - my car looked like it came out of a show room! read more

I had a livery van sideswipe my 2018 530i BMW. The damage was to the right fender, the rim and tire. I brought my car to Frank and Son in the Bronx, mind you, I live in Staten Island. If you ever drove to the Bronx from Staten Island you know what the traffic is like back and forth at anytime of the day. The reason why I bring my cars to them is the quality of work that Dom and his staff perform, they are true craftsmen. The office staff is just as good as well, they keep you informed during the whole repair process. When my car was done, it looked better than the day I drove it out of BMW showroom. If for some reason you have the misfortune of having to need an auto body shop, go see Dom at Frank and Son. You won't be disappointed, driving your car out of their shop feels like picking up a new car from the dealership..ITS WORTH THE TRIP! read more

They were awesome! Dominic (Mr. Spaghetti and Meatballs)! Thank You for the trust that I gained in you as an auto person to take care of my 20 year old Solstice!. She is Beautiful you did a beautiful Job! Costly yess! But very thoughful! Your shop is amazing the layout comfortable and clean. The car was taken care of and worked on in a well lit area where I could see the technician could work not in a rush but in leisure to sew his craft. I mean there was no junk all over the place and evryone there was happy to be working for you doing what they do very well. Thank you for this! I am so super Paranoid about my car. We have a relationship for life. Lastly I left 20.00 in the car and did not know it and it was there waiting for me. Awesome experience for me. read more

My car was hit while I was parked; the entire driver's side was smashed in. A friend I work with recommended this body shop and I couldn't of asked for a better experience. Lisa, the office manager handled the claim/paperwork with the insurance company and made the arrangements for the rental car without any issue. She's very knowledgeable and extremely professional. I knew I needed breaks and new tires anyway and asked for an estimate. The owner Dom gave me such a great price, I had them do all the work. When I got the car back, it looked brand new; they even detailed the car. I'm not related to anyone who works here, but if you have to go to a body shop, this is the place! This recommendation is from Tracey. read more

A few weeks ago, the driver's side of my car was hit while I was parked. I brought the car here based on a recommendation from a friend and I'm not sorry. I worked with Lisa who runs the office and she handled everything from my insurance claim to keeping me posted on the progress of the work being done on the car. I needed new brakes and tires for the car and Dom, the owner gave me a great price so I had them do that work as well. When I got the car back, the car was in perfect condition inside and out. Everyone was courteous and professional and I would absolutely recommend this auto body shop to everyone. read more

There are about 5 blocks of auto body shops on Stillwell ave. Bronx, NY. I can only talk about one - FRANK & SON AUTOBODY! Anyone who knows me knows how much I take care of my cars. I've taken my cars to them on several unfortunate occasions and they deliver each and every single time. I got my car back today - it looks brand new. They did everything we agreed on. They've really stepped up on their professionalism. Lisa who handled the entire process was on point. She called and kept me updated every step of the way. Thank you Lisa. Dominic - you're the man! I'm extremely happy. Thank you!!!! read more

I am thrilled with the service I received from Frank and Son Autobody. It was incredibly stressful when my parked car was hit by a truck causing major damage. Dealing with the insurance company and towing services had some major challenges, but there were no issues at all with my dealings with Frank and Son. They helped make sure the car was received, gave me updates with the work, dealt with the insurance company, and returned my car good as new. A very stressful situation became much less stressful thanks to the friendly, qualiry service provided by Frank and Son Autobody. read more

Just got my car back and it looks amazing. Everything about Frank and Sons is professional; the absolute best customer service. I dealt with Lisa; she was so easy to work with; took care of all the details. Her entire staff spoke to me with the same level of professionalism and customer service. Such a pleasant experience.....almost like getting a day at the spa, that is how easy and relaxing the whole thing was. Thank you Lisa.....and I wish you a healthy and happy new year! Give my regards to Dominic. Be well. read more

I've been going here for years and never disappointed! Dom (Owner) and Lisa (Office Manager) are amazing and their integrity is impeccable and impressive. There was an issue and oversight when I went to pick up my car and the way that Dom rectified and corrected the problem, I am loyal for a lifetime. Dom stands behind his work and runs a business you can trust! I referred everyone here and they have all had great experiences!!! read more

Great experience at Frank & Son Auto Body Shop! They did an excellent job on my BMW -- the work was great. Billy went above and beyond, making the process smooth and stress-free. I really appreciated Dominic, the owner, personally calling to check on me, which says a lot about how much they care. Lisa at the front desk was also very friendly and helpful. Highly recommend this shop for quality work and great customer service! read more

We had collision repairs done by Frank & Son, and the team was exceptional from start to finish. Dominic went above and beyond as a liaison with the insurance company and kept us updated on the progress. Lisa was an absolute pleasure to work with and provided outstanding customer service throughout the process. Our car looks brand new! We highly recommend this company! read more

I had a pretty good experience at Frank & Son Autobody. The staff was friendly and took the time to explain the repairs to my car. Although the work took a bit longer than I expected, the quality was impressive. The paint job really stands out, and you can tell they pay attention to detail. Overall, I'd recommend them for your autobody needs! read more

Had a great experience with everyone at Frank and Son. The customer service was a +10. Friendly - kind -explained everything - kept me inform of the status of my claim. They treated me as one of the family. If you're looking for an autobody shop. Frank and Son is the one. The quality of work and professionalism gets the highest rating. read more

I had a fantastic experience at Frank & Son Autobody! The staff was super friendly and knowledgeable. They really took the time to explain the repairs needed and answered all my questions. My car looks brand new, and they finished ahead of schedule! I highly recommend their services to anyone needing auto body work. 5 stars without a doubt! read more

I have done business with this body shop for many years and have had nothing but excellent experiences. I've worked directly with Dominic the owner on several unfortunate collisions and the personal attention to detail, timeliness, and overall accuracy of the repairs is second to none. Great place. Great people. read more

Beyond satisfied and impressed with their service. Not only the quality of work is superb but their staff its as well. From the beginning, Lisa was extremely helpful and straightforward. She answered all my questions from start to finish. You are in extremely good hands with Frank and Son Auto Body. read more

The whole auto body staff including the owner are the best. They treat you like family and they go the extra mile to ensure that your car gets repaired in a timely fashion. I dont have to mention that the quality of work is superb. There the best their is no other body shop i will go to. read more

I have used Frank & Sons several times, and each time the service was amazing.   Their work is excellent and the staff is very friendly and professional. Dominic, the owner, is very honest, and a person of integrity. Pricing is very reasonable. I highly recommend this establishment. read more