I had a very disappointing experience with this body shop due to poor communication, lack of transparency, and subpar workmanship.
After waiting nearly two weeks for my vehicle, I received no proactive updates throughout the process. When I called for status updates, I was told--on two separate occasions--that the car was being reassembled. Upon pickup, the vehicle initially appeared fine, but it didn't take long to notice several issues.
The fender liner I provided for installation was not installed, which prompted a closer inspection. I then discovered that my tail lights were not functioning properly, and my fog lights only worked when using the turn signal. Additionally, the tail lights only had brake and signal functions working. I was told that the shop had simply unplugged and reconnected components, yet I later found a box of wiring harnesses with an invoice in my trunk. At no point was I informed that any wiring work was being done. This lack of transparency is concerning, and it felt as though the issue might have gone unaddressed had I not caught it myself.
Because I rely on my vehicle for work, I had to wait about a week to address this issue, and ultimately had to take the car to another shop to have the electrical problem properly diagnosed and repaired. During that time, I was forced to leave early each day to avoid driving in the dark without properly functioning tail lights. Despite the safety concern, my issue did not appear to be taken seriously by this shop.
In addition, the quality of the paintwork was below expectations. There was a visible smear across the bumper, and when I brought it to Lisa's attention, the response was dismissive rather than solution-oriented. Several dings I had specifically requested to be repaired on both sides of the vehicle were also left unaddressed. When I picked up the car, there was also paint residue left on the windows and overspray on the mudflaps underneath the vehicle, which further reflects a lack of attention to detail.
When I asked to speak with Junior, who completed my initial estimate, I was first told he was on vacation, and later told he had a family emergency. While I understand unforeseen circumstances happen, there was no effort to have another team member step in to assist or resolve my concerns.
I have used this shop in the past without issue, which makes this experience even more disappointing. After paying over $5,000, I expected a much higher level of quality and service. The work performed does not reflect the amount paid, especially considering the number of issues that were overlooked.
Additionally, a bottle of windshield washer fluid that was in my back seat went missing. While the item itself is inexpensive, it reflects a lack of respect for a customer's property.
I would have preferred to resolve this directly, but after multiple attempts and continued lack of resolution, I feel it's important to share this experience. I hope this feedback is taken seriously and used to improve both communication and quality moving forward. Based on this experience, I cannot recommend this shop. read more
