My nail tech was an older Asian lady. I came into this place last minute because my friend was…read moreNextdoor getting her hair done. let me start with the good before I get into the bad.
my nail tech was very sweet, and willing to try different colors to allow me to see what it'd look like. i showed her a picture of what I wanted which was a French tip almond shape. she cut them too short the first time, and she soaked them off and started all over. which I appreciated. she was very sweet, and took criticism well.
here's where my issues come in:
as she was applying the acrylic, each finger nail burned SO BAD. I held it together and didn't say anything because I assumed it was from her soaking my nails, but when she got to the hand she didn't soak, it still hurt and that's when I realized it wasn't the soak. it hurt me soooooooo bad. but I held it in because I just needed my nails done. Even today the next day, each and every one of my nails hurt. I'm scared I will get contact dermatitis.
After now reading other reviews, I notice in the pictures, that same hand that did my nails. And it looks like she's been there for years, so honestly in my opinion, if I were the owner, I'd fire her and help/hire a new nail tech graduate. They'd probably do better, and yall would probably have less bad reviews. The owner Lillian was very nice and had a calming aura. And I wish the best for her! If I were her I'd look into new hires, because for a black business owner, I want better for her shop.... Back to the review:
She shaped my nails so horribly. they were uneven, the French tip itself was terrible, I could've done a better job if I did them myself ( which I have before).she left polish on the sides of my nails, the acrylic also was all over my fingers, and as well as my cuticles. I literally went home and took out my nail file to shape them evenly and more precise.
I don't know if it's because I do my own nails sometimes, but I'm very precise on the shape and details. which I feel like what I asked for was very simple.
she kept asking me what color I want for my base or for the chrome powder. but I just feel like that's her job to do. I guess I can appreciate it because then I can have exactly what I ask for. but I feel like that's the whole point of the picture.
I also had to take the nail file myself and shape one of my nails because she ignored the fact that it was very uneven. which honestly I don't mind, and it wasn't a big deal; but at the end of the day I feel like I shouldn't have to do that.
they also allowed a customer to walk in 45 minutes past their closing time and asked for a pedicure. cool, but the other nail tech asked her if that was fine with her, and she said yes, and after that everything seemed rushed. I felt like she started rushing to finish my nails.
i go through phases where I do my own nails, and sometimes I go through phases where I prefer to just pay for the convenience of someone else doing them because it obviously takes longer when I do them on myself.
I don't know, it just gave that she was maybe new to doing nails, because they looked how I used to do them when I first started.
I understand it's a business and they need their money, but for an almond shaped French tip being $100 when they looked worse than I would've done, I was disappointed. by the time I was done and ready to pay, I honestly just shut up and paid the money and left because i had already been there much longer than I expected and was ready to do. and I also knew the chances of me going back there are probably 0%.I may have another instance where I go with my friend to get her hair done and I need my nails done close by again, but I'll probably just go to the nail shop across the street.
Overall, everybody was very nice, and I probably could have spoken up and they would've taken it well, but like I said I was ready to just leave. but everyone that I interacted with was very nice to ME. although I will say, there were two nail techs who were talking poorly about a customer who had just left loud enough for everyone to hear which I thought was terrible customer service. I work in hospitality, and its fine to have those conversations with coworkers in private, but very unprofessional to do it infront of other guests.
I could sense that the nail techs aside from the lady who did mine had their familiar regulars, so they probably do much better work, and have better rapport. but as a first timer, I was disappointed. so im just taking the time to write this for the owner/manager to simply be reminded to be mindful of the environment, and potentially give my nail tech some more practice.
do I recommend? not personally. like I said, the other nail techs may do a better job than what I received so I won't speak on the whole staff. but the bad mouthing a customer after she left infront of everyone should probably be discussed and avoided.