I have been a loyal customer at Lucky Brand in the Menlo Park Mall for about 7 years. The customer…read moreservice there is A-1. It's very hard to find a more friendly, knowledgeable staff than this location. Whenever I go there, they have so much new merchandise to offer & it seems like there's always a great sale on everything. The return policy was actually extended from 30 to 60 days last year or so. The associates always show me things I probably wouldn't have tried on & I usually like what they suggest for me or my husband. Their jeans are so comfy & their selection is amazing. Also. The fabrics are always a very good quality They're located in the lower level by Nordstrom. Today I was told there will be a Lucky Brand app soon. I am telling you, go try on their jeans, you won't be disappointed

I recently visited the Neiman Marcus at Short Hills malll and had the absolute pleasure of being…read moreassisted by Josette Zhang in the Revive beauty department. From the moment I sat down, she provided a phenomenal, personalized facial that truly showcased her deep knowledge of the products.She was incredibly professional, listened to my skincare concerns, and tailored her recommendations perfectly without any high-pressure sales tactics. Instead, her expertise and the wonderful facial experience made me completely confident in my purchases. I ended up buying the items she recommended and will absolutely be returning to shop with her again. If you are looking for top-tier customer service and expert skincare advice, she is the one to see!

Your sales people and your seamstresses!!Your sales person Laura was quick to make her commission…read moreand the person who call them seamstresses did such a poor job and I was charged so much money after I had to go back 3 times and still was not fixed.

Very poor service. They took ladies watch from me for crystal replacement. The watch they returned…read morecannot be worn now. New crystal has very noticeable dents at edges and it does not fit the frame well. Because of that dust gets immediately onto the dial. They tried to adjust it two more times acknowledging terrible job, but this was getting worse. Store manager refused to return my money. From my experience this is bad store with awful service.

Please check your facts. This store is not closed…read more Due to Verizon's very poor service, this business, as well as many others in the area, has had no land line phone access for or over 10 days. The store is open and providing very good customer service. During my visit there last week the owner and staff were very warm, friendly, and extremely helpful. Carol W Queens.

Wowzers! The service here was amazing. Britzie had to have been a manager because she was what I…read morewould consider your idle caring manager. She was helpful and knowledgeable of all the merchandise. The best part was that this was all done with a smile on her face. Regardless of the many questions I had she was so informative and made my decisions easer. To top this off I had went during holiday season: I walked in ready to deal with the tired and aggravated employees. Britzie was full of energy! Thank you so much for helping me choose my daughter's, her friend's and teacher's gifts. Best Alex and Ani I've ever been too.

I purchased my 12th silver bangle at this location. I. was extremely satisfied with the phenomenal…read morecustomer service Jennifer provided. The store is very organized and always has great sales.

My Jimmy Choo Nightmare -- A Cautionary Tale I splurged over…read more$700 on a pair of Jimmy Choo sandals. Seven hundred dollars. For that kind of money, you'd expect exceptional quality, right? Wrong. I wore them exactly ONE time, and the sole was already worn down. One wear. Let that sink in. So I called their customer service, and that's where the real nightmare began. For two months -- TWO MONTHS -- they gave me the runaround. They refused to replace the shoes. They refused a refund. Eventually, after endless calls and emails, they graciously agreed to repair them for free -- even though at first they wanted to charge me for the repair of their own defective product. Then they handed the shoes off to UPS... and UPS lost them. For a month. After yet another month of back and forth, the shoes were finally repaired and returned. And the cherry on top? Their idea of compensation for this entire ordeal was -- wait for it -- a whopping 10% discount on my next purchase. My next purchase?! There will be no next purchase. Ever. Let me be clear: I paid luxury prices and received dollar-store customer service. Months of my time wasted, zero accountability, and an insultingly small discount as a "sorry." Shame on you, Jimmy Choo. Your customer service is an absolute disgrace. If this is how you treat the people who spend hundreds of dollars on your brand, you don't deserve a single one of them. Save your money, friends. #JimmyChoo #NeverAgain #WorthCustomerService #LuxuryFail #ShameOnYou #CustomerServiceNightmare

Full disclosure - I don't wear these shoes and have not purchased anything here. But one of my…read morefrequent shopping buddies loves these shoes and Ive been here often as a result. I imagine it could be because she walks in wearing a pair, but we always get GREAT service here. Even me, who is only sitting and commenting. Once a saleperson even got us some water and a coffee. I thought that was nice. I find the service here great and the environment friendly. 3 stars, its a mall store, but the fourth for being a pleasant experience, even for the non buyer.

I would never purchase from them again. I did not receive my order and they will not credit my…read moreaccount. I explained I was away for my moms funeral and they package may have been stolen. They told me they are very sorry that happened but can't help. Very poor customer service reads from a script with no help at all. I rather pay double the price at a boutique and have good customer service.

Customer service - None No greeting or asking if need help…read more Have to chase down manager to open fitting room and she looked very annoyed! No cashiers available yet no one in store. Truly depressing! I've been an Express customer since the 90's and to see its decline especially at this location is sad. Don't recommend at all!

All Staff members said hello, and not the fake my manager is watching hello, almost felt like I was…read more500 miles South of NJ, store itself ehhhhhh..... not many bargains or stuff interesting to me, some spring stuff out and I LOVE seeing spring items on display!!! F Winter lol bah humbug give me 65 degree days now!!!

Any time I shop at this Family Dollar, I receive excellent customer service. All of the employees I…read morehave been in contact with have been nothing but courteous, helpful and professional. Also, I haven't witnessed employees having personal conversations among themselves, being rude, and especially, playing with their cell phones, which I personally find annoying. I have sent Family Dollar corporate the same feedback as I am posting here. These employees deserve to be recognized by the "higher ups" of what good people they have working for them.