This store always has cute Knick knacks so if you are looking for a fun gift, this is the place. read more

Francesca's Collections - Women's Clothing Near Me - Chandler, Arizona

The worker Noa was the person who checked me out. I bought shoes that were on sale for $15. No where on their promotions did it say final sale or implied anything like that of the sort. It didn't even say at the front where you check out nor did Noa explain that my item would be final sale. I went back the same day to go back and exchange, but I was told I couldn't because it's a final sale item. I asked where it says that and she told me it says it on the box. She proceeded to point to the price of the item. I asked where does it say final sale? All she did was show me a price. Then she told me that certain items ending in certain numbers are consider final sale. Again, I asked where it says that because my very one receipt didn't explain this number system she's speaking of. She proceeded to LOOK up on her computer where it says that information she was repeating back to me. My question was, how am I suppose to know that I needed to go online to see your return policy when I'm shopping in person?? It wasn't posted any where in the store and not even mentioned in my receipt. It just says final sale items...what does that specifically entail and why doesn't your receipts have the same contents as your policy does on the website? Overall, she wouldn't even let me exchange the items. read more

Francesca's Collections - Exchange policy - Women's Clothing Near Me - Chandler, Arizona

This store has gone downhill the past year :/ Two ladies last night were sitting at the register chatting away as a friend and I walked in. It wasn't even slow, I would guess about 7 other people were in the store as well. Things were not tidy the way they should be... I was looking for a pair of shoes that they had on display with no luck. The ladies were too busy chatting to ask if I needed help and I thought meh, I don't need another pair of overpriced wedges and left. read more

Francesca's is a women's clothing shop that continues to grow on me. The nice thing about this store is it also serves as a gift shop. They offer a variety of fun mugs, plaques, t-shirts, and other novelty gifts, as well as clothing, fashion purses, and jewelry. Today I was shopping for a gift and ended up finding 3 awesome tops for a great price (buy one get one 50% off), which seems to be their standard sale. They also have some great clearance racks. What occurred to me today is how pleasant the staff is. Every time I have been inside their stores, the staff has been especially friendly and helpful! These stores are located in various states and malls. However, today I was shopping at the Chandler Fashion Center and wanted to say thanks to the Manager and Assistant Manager-Thank you for making my shopping experience so pleasurable today! They even picked out some things for me to try based on my selections! Thanks again-you two deserve a raise!!! read more

I love Francesca's and there cute clothing BUT I am not a fan of the customer service at this location. I've been to many different Francesca's, Oregon, California, and here. And this is the 1st location I had a bad experience. I've been to this location many times, and have yet to encounter a nice welcoming person. When I was in last night, I was the only person in the store and was not even acknowledged once. The girls were to busy gossiping to be bothered with a customer. I found a dress that I really liked, but decided not to buy the dress because of how unfriendly the girls were. I can go to the location off Ray road, buy my dress and have a much better experience. read more

I love Francescas style but had a horrible experience in the store today. I ordered a bunch of clothes online and all of it was way too big. When trying to return clothes at the store... they tried to con me into storw credit. Stating the policy was 2 weeks to return. I had to go online and read the policy... horrible customer aervice. But I got my money back read more

Anytime I enter this shop I want to buy the whole lot up! It's the first place I go to for work outfits. They offer fun, youthful, and still classy options that you can't find at other places. The prices are pretty affordable. The shop itself is very relaxing and I feel very comfortable here. read more

Today my friends and I decided to go shopping today to treat ourselves and we landed in this cute store! We met the cutest short haired blonde girl who was do much fun, she was so personable unlike everyone in all of the other stores at the mall who say hi quietly and walk away! She was just the cutest girl ever and I will never forget that store because she made it memorable! read more

I love Francesca's but not this location. I was in there earlier today and I was treated so rudely by the staff. I bumped their overly stocked table and got ridiculed for knocking over some books. Nothing broke and it was a total accident. But the staff there were so rude and treated me poorly. read more

Based off the previous reviews this store has really turned it around. The store is under new management it appears and everyone who has helped me has always been great, even getting on a ladder to get the picture I wanted. I would defiantly give this location another chance if you've had a bad experience. read more

Went there on a Monday morning. They had just opened and I was the only customer in the store. I was returning a new, unopened item while I attempted to ask the clerk about their return policy when she answered the phone and signaled to me to hold on a moment (while she takes care of the person on the line-- which turned out to be a stock check for a garment.) When the clerk came back from the stockroom I began asking her once more to explain the return policy when she answered the phone AGAIN! I was beside myself! HOW RUDE! Please take care of customers who are in front of you first and foremost, phone calls can be put on hold, or ignored until you're free. Second complaint is that there return policy is of the worst. I had the receipt for the item -- it was purchased at $28 plus tax but since it was bought over 21 days prior (purchased 30 days ago) I was only able to get a store credit for $11, which was the current sale price + tax. Unbelievable horrible customer service at this establishment. Not to mention all the jewelry and handbags I have purchased there have fallen part. No thank you Francesca's you have lost a customer-- and I have 4 daughters, none of them will be patronizing your stores any longer, either. read more