I absolutely loved this store the first couple of times I went. I'm in Phoenix for a short period of time for job training, and I've been here several times getting gifts for friends and items for myself too. I've also brought in more business by bringing some of my friends in with me. My most recent experience just made me super uncomfortable. One of the employees followed me around the store the entire time I was there and stared at my every move. I'm honestly offended because I've spent so much of my money here and to be made to feel like some sort of criminal is just unacceptable. I understand watching out for shoplifters, but it is inappropriate and unprofessional to make your customers feel this uncomfortable. Unfortunately I will not be spending any more of my money at this store and I hope they work on the way they treat their customers. Highly disappointed. read more

I really like this little place. The only reason I'm not giving it five stars is because unless it's on sale, it's a little too pricey for me. They have good sales, so it's worth holding out for them because you can get a good deal. Great brands you've heard of like Free People. Very cute little gift ideas. I bought a girlfriend a pair of earrings from here and she loves them so much, she wears them almost every day. They have cute little cards, keychains, and other trinkets. The baby and kitchen/home stuff is cute too, but I wish they had a little more selection. What I really love about this place is that the owner is almost always there, and she is so nice and down-to-earth. Not pretentious and snooty like some of the Scottsdale and Arcadia boutiques. She supports local designers too, which I also really like. I highly recomend this store to anyone looking for something unique and different, that you won't see everyone else wearing. read more

Every time I walk into this store it's different. Which is fantastic. I love that it's always changing (more likely that I'll find something new that I love!). It's a great place to shop for hostess gifts, random little gifts, that hard to shop for MIL, your hipster guy friend, new babies, the friend who has everything or even white elephant. Of course, I do sometimes end up falling in love with many items in the store and unfortunately that often ends up being one of the most expensive items. I do wish sometimes that the items they carry weren't so pricey so that I could support this local small business and purchase some of those types of items. But there are times where I see something I love, look at the price, and put it back. And other days where I see something I love and have no qualms buying it. But that usually doesn't include the shirt that's over 100$. Always worth a peek, especially when on the hunt for a gift for the hard to shop for person. OR if you need to send a husband shopping for a gift and he's not a pro at shopping for the lady, he can't go wrong here. :) read more

Be prepared to spend some money when you walk into Frances because their selection of accessories, home goods, local artist souvenirs, and clothing will be too hard to pass up. I am flying home and that still didn't stop me from buying bags full. They have some of the neatest finds; I would say it is a local inspired Urban Outfitters with a splash of Anthropologie. They even have a section for men and a section for children. A new favorite place, hands down! read more

I have loved this shop for over a decade now. The team does such a fantastic job with buying and merchandising - I always leave with something! My go-to place for gifts and bringing out of town friends! The card and sticker wall is not to be skipped! Love the photo booth too! Go stop in and buy all your holiday gifts here read more

I really like this boutique. It is adorable and has some really unique things. Just a tiny bit pricey for my taste. They sell Free People clothes and none of the jewelry is under $25 (even more a tiny ring). I bought a gift for a new baby here. They have some ADORABLE things for babies!!! They literally have it all. If you like unique decor and knick backs this is the place to go. I wish I could shop here more often, but when I'm looking for to splurge a little I will be back! read more

this is such a sweet little store. they carry SO many different things. a great stop for when you looking for a gift for someone...or even yourself! the prices are reasonable and the owner is very pleasant. these are the types of stores i want to support here in phoenix. not like another yucky snottsdale boutique or electric ladyland where they rob you for a diamond studded tank top. oh, the last time i was in...she had a GREAT selection of the 'free people' brand...very hard to find for decent prices. :) read more

Great independently-owned shop in central Phoenix offering an array of unique clothing and gifts. Always a pleasure to stop by and see what's new. Staff is happy to answer any questions and help you with the merchandise. Some items are a little overpriced when compared to Amazon, etc. read more

Frances is one of those places that is funky yet cohesive. They have a large selection of off-beat jewelry and hair accessories for that friend (or self) who doesn't live in the cookie-cutter world. I found there a book with a vinyl record cover, an eclectic collection of cookbooks, and a rather amazing purse with garden gnomes on it. Is it a bit pricey? Yep, but this isn't mass-produced, find it in every store kind of merchandise. It's a great boutique in a great space with wonderful neighboring businesses (Smeeks, Halo Piercing Studio, and Stinkweeds Records). You should definitely check this one out! read more

TRENDY Boutique which is geared mostly to sell feminine clothes and accessories. But, it also has a section for masculine wear, baby stuff, and home things. We were definitely impressed with the place and got a few Phoenix AZ souvenirs to remind ourselves of our great trip. Majority of the stuff is locally made and slightly on the expensive side but, well worth the price knowing it came from people who care about their craft. The young lady with the clear pink glasses was super friendly and deserves a job well done for taking good care of us. She was another reason we were more than willing to spend some dough. read more

I've got a love-hate relationship with Frances. I love going in there, but I hate coming out without anything (which is regularly). Yet, I still venture in there about once a month. I really love the decor and the layout of the store. When you first enter, they have a slew of unique cards for most occasions that I love. They have some good sales sometimes, but the shop is filled with so much Free People junk that I can't even afford on sale, that is if I even wanted to. Yuck. They have a decent selection of jewelry. Verdict is: I continue to be lured, and they always have plenty of stuff to look at, but not much I want (or willing) to buy. read more

I've been a fan of Frances for a few years, which I came across after visiting Stinkweeds, the music store next door. It's an excellent place to pick up unique gifts! I especially like the jewelry and accessories, because they're affordable and unlike anything I've found elsewhere. The clothes are excellent, and if you stop in during their clearance sales which occur regularly, the prices are great. Sign up for their mailing list to hear about upcoming events. read more

What a cute shop! It's like etsy in real life. They have GREAT jewelry here at good prices. And since they get new product in all the time you can keep coming back for more. The staff is also really friendly. The clothes are very expensive but you get that a lot from independent read more

As soon as you walk in, you are lulled and mesmerized by the whimsicalness of the store. There is an entire wall of stationary, stamps and cards when you first walk in, and then you have to pass the jewelry table to make it into the rest of the store. OH, the jewelry table. So many adorably dainty necklaces and earrings that are screaming "BUY ME!" Next, you look at the wall behind the jewelry, and are overwhelmed by mini erasers, amazing-smelling lotion, stickers and craft kits. Then there is the hair accessories table, followed by a slender rack of the cutest clothes imaginable (think all of the brands on ModCloth + more). Venture to the right and you'll enter a mecca of delightful men's items, classy pet items and adorable baby items. There are also some high-quality leather purses, TOMS shoes, and kitchen items thrown into the mix. Basically, this whole store is drool-worthy. read more

We need more places like Frances in Phoenix. So quaint, so unique. Range of selection is great, prices are high and low, just depending on the merchandise. My favorite is the stationery. This is my go-to for sweet gifts. read more

Great place for gifts!! I am a recent high school grad with tons of friends and tons of going away parties! I only want to pay about $10 per gift and be unique while doing so. Since I am a Dutch Bros Coffee addict I am also a fan of the businesses right next door. I walked into Frances for the first time back in December after driving all over town looking for the perfect gift for my friend's birthday! I bought her a cute little bracelet made by a local artist for about $18. Ever since then I go to Frances for one stop shopping when it comes to gift giving! They even gift wrap! Great for girls like me who don't use those perfect gift wrapping skills given to me by my grandmother from ages ago. My friends love their gifts and have started shopping there for gifts they give me! Love it! I have recently become a fan of their String Doll Gang key chains! They have a whole wall of them on the side of the dressing room. Great gifts with so much personality! The negative: Those super HIGH prices! Really? Is it necessary to charge $98 for a tiny microscopic necklace. I know that an artist's work is priceless but how about some lower prices? Love this store! Support local! Happy shopping all! read more

Love!!! The prices are mixed. Some things are shocking and others i fund to be real finds. It's very unique and features several local artists. Georgeann the owner is friendly and helpful without being pushy or agressive. Great for gifts as well. Frances is my new obsession! read more

So many unique, adorable things! I love the way the goods are curated for a unique Phoenix aesthetic. Local crafter jewelry, clothes, bath goods, baby goods, you name it. read more

Stopped by Frances today to find a gift for a friend that I had an idea of what I wanted to get but not 100% sure. Wonderful selection of gifts at all price points, they even have a stocking stuffer display set up. Ornaments are always popular and they have a unique selection. I left with the perfect gift and a wonderful ornament that I hadn't planned on getting when I walked in. The best boutique in Phoenix. read more

I love this store! I've been shopping here for 8 years and I think it's just getting better. This is a perfect place to find unique and fun gifts for just about anyone... I know I always find a gift for myself too! I've noticed in recent years they have more items from local artists and vendors which is fantastic! I'm also a big fan of the Crafeteria event they host around Christmas. This boutique has such great vibe... tons of local love and some great vintage charm!! read more

I really do like this shop because all of the unique merchandise. It was one of my go-to shops for gifts. The last two times I have gone however I did feel that the employees were a little paranoid and kept eyeing me and other customers and walking by often in the tiny shop. I have even felt uncomfortable holding merchandise in my hands because I feel I'm being watched and I don't feel trusted which isn't a good feeling. read more

I am so a fan , Frances. Your store makes me happy just walking in . But here is the situation ...see I love you and your wonderful treasures, your jewelry is fabulous , your knick-knacks are whimsical yet practical and your paper goods inspire my creativity. I just can't wait to buy a baby gift in your kids section . But it's the clothes, no I like your clothes I really do , it's just that they are way over priced and way under sized . They look so good on the rack edgy with a vintage feel, I reach out and take the item off the rack and there it is ...the size and the price ... I just can't justify it . Teeny tiny larges and overly huge cost.Ugh. So in the future could we work out a way to bring the price down and make the size more realistic? Other than that I adore you. read more

This is a super cute store for gifts and original items located in central Phoenix... however, VERY over priced. Cute, but not worth it when I am paying $60 for a pair of earring stubs. What is this... Beverly Hills? read more

This is a miniature Urban Outfitters...with a baby department, cards, and some locally designed jewelry and t-shirts. On our Phoenix day trip, I already knew this place would be a) cute and b) over-priced. But I had to judge for myself, Mr. Mustachio in tow. We ran back to the vintage clothes...and what happened to the beautiful display work apparent in the rest of the store? Am I in the vintage clothing ghetto with bare walls, unflattering lights, unexciting displays of clothes, and prices that don't make sense? No one likes shopping in the after-thought. We wandered past the baby section and saw TWO sets of yuppie parents grabbing goodies like it would expire if they didn't buy it TODAY. A little scary. The other section in that wing of the store (no one said how BIG it is) was filled with candles and scents and both of our eyes started bothering us with all the artificial scents, although I did think the display work was outstanding. I wandered over to the dresses on the sale rack..um, all Free People and other over-priced "bohemian" clothing I can find at Anthropologie and Urban Outfitters? no thanks. 50% off doesn't mean 240 for an ugly peasant dress. The highlights were def. the jewelry-I am not a huge adornment person, but I kept tugging at Mr. M's hand, squealing, hoping he would maybe remember those locket necklaces for a future occassion..basically, I revered to traditional hetero-gender roles. Thanks Frances. We did like going through all the t-shirts together and thought they were all wicked cute, but had just gotten shirts at Bunky and Conspire! and were a little t-shirted out. I thought their card collection was pretty outstanding, and that is coming from being in a bookstore where women are known for dropping 50 bucks on our cards. I did think it was a little dark in there, a little too scenty, def. too pricey and probably won't be back in here, not even for a gift, unless we are at the record store and Red Hot Robot already. read more

Absolute terrible experience. First time visiting with a friend, and I was looking at some items. I playfully touched my friend on her side, and the lady working kicked me out without an explanation. Apparently my "behavior" made the lady uncomfortable. This was their reply to me when I emailed them and complained that I was offended, embarrassed and shocked at how I was treated when it was my first time there, " I would like to apologize for any additional stress that this situation has caused you. I assure you that this in not a normal occurrence at Frances and our customers are our first priority. We have reviewed the security tape several times and spoke multiple times with our employee regarding the incident. It seems as though our employee felt uncomfortable with some of the behavior going on between you and your friend. Although we value each and every customer we also stand behind our employees best judgment on a situation that puts the store and or other customers in an uncomfortable position. Please accept our apologies and understand that we try to do what is in the best interest of our store and truly mean no harm when doing so. " So for showing my good friend a little bit of affection got me rudely kicked out. Never shopping here again. read more

My first time going there was amazing and I bought a lot of nice clothes and jewelry. I was very pleased with the experience. The second time was odd. This older lady that was a worker kept hovering over my friends and I as if we were going to steal something. I felt very uncomfortable and I did not want to buy anything from a place where the employees were breathing down my neck. read more

I am all about this place! It has the cutest things and its so warm and inviting inside. They have all the items I love! They have the cutest bags and shoes and I wish I would afford to shop here all the time. They have an amazing selection of candles and jewelry. They have such a cut baby section...when I have another child I would want to shop here. It is so cool that they have some local designers as well as TOMS and other known designers. read more

Love supporting local businesses, and this one is definitely cute with a great selection. They have unique small gifts and I love to admire the local artisan jewelry. However, my girlfriends and I bought some cute charm bracelets only to discover them at Nordstrom for $6 cheaper. My friend said the Tom's wedges she bought were also less at Nordstrom. For their price mark up alone, I am knocking off two stars. Get your prices in order, Frances, and I will love you that much more! read more

I have mixed feelings about this store. As other reviewers have mentioned, it is super cute, but also overly expensive. While there are some cool unique items, a savvy shopper could find similar things elsewhere for much more reasonable prices. It reminds me of the market at La Grande Orange- a place to find a last minute weird gift. Also, why does the backroom smell like a stinky hippy???? I though it was a one off, but both times I've been there that smell has hit me like a semi. read more

I really really like Frances. I love most of the clothes in there, but I can never have them because I can't afford it. The store in general is pretty cool, there are lots of neat things in here from stationery to clothes to jewelry to baby stuff to dog stuff to vintage stuff. There is a lot of stuff here. It's all quite pricey though. The sales they have every now and then are sorta okay, but still break the bank if you buy anything. Overall they carry good quality products and the staff is super friendly and helpful. I can't hate on a place too bad just because I can't afford it. read more

I love that they gift wrap. We buy everyones gifts here! Service has been a lot better.

This store hits the nail on the head. It's a perfect blend of chic and eclectic. As an jewelry afficiando, I can honestly say their selecion is top notch. Frances is definately the place to go for unique and one of kind items. I could spend hours perusing there collection of merchandise and I always end up spending way more money that I should. On the up side I have never left there suffering from buyer's remorse. read more

This place is ADORABLE! I bought two clutches (hand painted and hand stitched, both with cacti since I'm obsessed) and a Keep It Wild shirt and plan to come back here for gifts for everyone! I could have spent all day in this place. SO CUTE. read more

This store sells handmade letterpress cards. And not that boring shit you find at Papyrus or Cranes. The selection may be limited, but where else are you going to find a card that says "I really do hate you." (I am being literal. That was on the front of a card.) Enough about the cards. It's actually not a card shop. I would classify it as a gift shop. The items offered for sale include, without limitation, the following: what appeared to be the entire Free People clothing line, candles, jewelry, baby clothing and other baby shower gifts, and pajamas. Definitely random. But in a good way I think. And who cares. They sell letterpress. I'm going back for that card. I can think of a few people that I want to give that one to. Oh, did I just say that? Kidding (no I'm not). read more

This is a great little place to pop into for a peek and a great place for gifts and fabulous cards. It's a mini Anthropologie with cute clothes and unique items for your home as well as jewelry and stationery. You gotta go! read more

Where do I start? I use to live right down the street and would go to Giant Robot, which was directly next to this wannabe boutique. Every time I was in Frances never a hello, how are you, can I help you? I once even tried on this over priced "fashionable" dress and the girl working there didn't even acknowledge the fact I needed a dressing room. I could of stole it for all she cared. Besides being avoided like the plague, their selection of clothes are awful. Unless you enjoy paying way too much to dress as if you are in an episode of Little House on the Prairie. Last time my boyfriend was in town he wanted a pair of Tom's. I figured to try my luck here once more. He's a young, attractive man and since the girls seem to deem me as some kind of disease perhaps they wouldn't give him the cold shoulder. Maybe, just maybe they would be friendly. Well once again the store was empty, not a hello or welcome. Just a cold glance. We helped ourselves to the Tom's, admired all the bird merchandise that would fit right into my grandmothers house and decided we had enough of a look. Once at the counter the older woman finally looked at my boyfriend and said "Is that all?". Mind you I was the one paying, she wouldn't even look at me, instead just put her hand out reaching for my card then slide it across the counter back at me. Excuse me but I make a very good income, you should never judge a book by it's cover. These women running this little shop seem to lack the most important part of running a business, customer service! Sadly Giant Robot closed down and I will take my chances driving to HUB Clothing for a pair of Tom's, where my money is always welcomed. Portlandia has Frances Boutique pegged. "Put a bird on it!", so fitting for this store. read more

I know I can buy Toms cheaper at Nordstrom. Nordstrom, however, is neither locally-owned nor on the light rail! Plus, I know for sure there's a bike rack at Frances, and I can also support Stinkweeds at the same shopping center! read more

Cute, little shop with lots of interesting and unique jewelry, clothing, gift items, etc. It's fun to walk around and look at the different stuff. I think the prices are too high for what you get, but it's fun to window shop. read more

Awesome vintage stuff. I don't usually buy the brand new dresses or things like that there. I usually go in the back for the second hand items. Every single time I go in there I find something right up my alley. The few couples times I had gone in there the staff was a little unfriendly and sort of snobbish. However, now when I go in they're a lot more nice and caring. The style of this place is beautiful and I love the layout. 4 out of 5 for inconsistent mood and crazy prices sometimes. read more

Great little shop for unique gifts. They carry jewelry made by local artists, paper goods, clothing for men/women/kids, kitchenware, bags, etc. Reminded me of the store, Therapy, but with better quality products. read more