Dan was insensitive and abrasive. He went into gruesome, unwarranted detail about the cremation process. Details that cannot be unheard and will forever taint our mother's "ashes". He was rude and unhelpful when writing the obituary. He didn't seem interested in helping us since we weren't paying for an expensive funeral service. I believe he went into gruesome detail about the cremation process in order to persuade us to make different choices and spend more money. Sincerely regret choosing Frain's. We refused to continue working with Dan. We continued working with Jon, Jon was professional and kind. read more