If I could give negative stars, I would. I researched nail salons in the area, and this was rated highly so I thought I'd give them a chance. Because I anticipated that they'd be busy due to it being a holiday weekend, I called ahead. I specifically asked if they had availability at a certain time and was told they did. I also told the person that answered the phone what I wanted done (dipped nails and a pedicure).
I arrived on time and was excited to be pampered. I informed the techs that I had arrived for an appointment at 1:30pm. They directed me to have a seat which I did. I waited for 30minutes after my appointed time but and was never called back to receive service.
After 30mins, I proceeded to ask about my appointment and was told they'd get to me in 10-15 minutes, 45 minutes after my appointment time. I reminded the tech that I had an appointment to which he said, "it's a busy time." This was precisely why I made an appointment.
I ended up rescheduling while at the same time asking for a discount due to the scheduling inconvenience. The tech stated, "That's not how it works." I responded that we'd discuss it at my newly scheduled appointment and left.
Am I wrong? At most establishments, when the company makes an error whether that be in time or service, the owner attempts to make amends. This one did not. Instead, he followed me to my car saying "You don't need to come in the morning." Wow! Anyway, my suggestion, stay away from this business. They may do nails well, but their customer service is horrible. They are definitely not in the business of providing quality customer service. Just my 2 cents. read more
