The mantel was painted in the wrong color. Owner said he would be willing to come back in a couple of weeks to correct. That conversation happened months ago. Followed up with the request to see when he could come back to repaint with the correct color. Owners response was rude and stated he was too busy and had to run a company and couldn't drop what he was doing to come back. Then tells us he did us a favor by not charging us for touch up and filling in a few nail holes which would have been an additional $50 charge. Like that was suppose to resolve the original issue of the mantel being painted in the wrong color. He ended his response stating he would contact us when he had time to come back. Another month goes by and still has not contacted us. The repaint of the mantel would only take a couple of hours, per owner. We have asked again by email and text if he could provide a date for coming back and there has been no response. Now that he is paid; he is not wanting to ensure customer satisfaction which he promised and committed to. Lastly, he took a piece of floor trim for paint matching and ended up loosing the piece. He offered to fill in the gap with caulk but then again, he is too busy and is choosing to ignore our emails and texts. The application of painting was fine but not doing a portion in the correct color, loosing a piece of our trim, and not following up with requests and promises to comeback is disappointing. read more