Friendly and respectful , very knowledgeable and helpful . Can't wait to get the boat backread more

five star converted our shoremaster lift from V hull to pontoon rails did a great job showed up…read morewhen they said they would.

Stay clear of this dealer worst experience I've ever had. Scott had every excuse in the book. 6…read moremonths to get my trailer registration, boat registration & title. No customer service. Stay away. I rate them 1 out 10.

I bought a pontoon boat from Munson Ski & Marine about 3 years ago. And after 3 years I can't say…read moreI've been happier...until today. My salesperson at the time, Peter Biasco, was outstanding and thoroughly knowledgeable about his product as well as the competitive marketplace. He advised me on what was great, what was not necessary to meet my needs, and what was the best way to go with the boat in terms of how do I outfit it. All of his recommendations have proven to be outstanding. Fast forward to 3 years later and I happen to have had a problem with the cover that covers the Bimini when it's down. Unfortunately, I got a tear in it, and I reached out to Peter on how I should handle the process. Honestly I wasn't sure what I was going to get because Peter was my salesperson and not involved with service, per se, but he really stepped up. Not only did he listen to my concern about the tear, he went through the process of checking into the warranty, checking with his service people, and as a result, I'm getting a brand new bimini because of his efforts. I'm very grateful that I picked Munson as my place of purchase, and I'm grateful that I had Peter as my original salesperson--someone I could turn to 3 years later when I had my first problem. He picked up the ball and ran with it and scored a SERVICE touchdown. Thank you, Peter. I appreciate your help very much. So, if you're looking to buy a boat and you need help, I highly recommend Munson and I highly recommend that when you walk in the door, you ask for Peter. You won't be disappointed... Ever!

As far my experience, having kept my boat here for the last four years, this is a great place for…read morean annual slip as well as over the winter. I think there were some updates in management and they have been treating me really great. I always have something small that I need or requests or whatever it is, it gets handled. I appreciate their attention and care for my boat.

John has always treated his customers with kindness and respect He always would explain what he was…read moreselling and would back it up

I went to Munson ski and was very grateful to have met Jenny, she helped me find a chaparral. She…read morewas really knowledgeable and sweet. She understands that this is a big purchase and made sure that I understood what I was getting into and what all my options were. I was on the fence on different models and brands and she helped me with a side by side comparison so I picked the right one with options that I need. It was a big purchase for me so she wasn't pushy, on the other hand she also welcomed me with open arms and made me feel comfortable since I have had trouble in the past with sales people not wanting to approach me since I don't have the appearance of being rich. She didn't hesitate to greet me and help me out. Later after we made sure that we had the right make and model she introduced me to one of the owners Matt. We sat down and he dialed me in with the price. It was like a no haggle thing since I was shopping and knew what this should cost and he was below anyone else. He was very very helpful and was a pleasure to do business with. This is a family business and they treated me like family. Not only do I recommend Munson to strangers on the internet but would recommend them to my friends and family. All of their boats and products are top notch and they been in the business for like over 60years (I think). So that tells you something right there they would not be around for so long if they didn't know what they were doing and doing things right.

Peter is amazing, made us feel super comfortable and like family. we love our Bennington!!! Thank…read moreyou to Bill for being friendly and easy with my dumb questions. We had a 1000/10 experience with Munson, thank you!

Their service department is friendly and knowledgeable. Also, parts department took time to look up…read morea part for me, and was honest before l spent any money. I'm probably too old to by another Goldwing but if l change my mind, l would not hesitate to by from their sales department.

Back in mid-2021, I purchased a brand-new ATV from Nielson's Enterprise. Unfortunately, the machine…read morearrived with shipping damage from Yamaha. My salesman assured me that all the damaged parts (the seat and the front plastics) would be replaced, no problem. A few months later, I received an email that the parts were in. When I replied that I'd pick them up, I was suddenly told the dealer had to install them--something I was never told up front. Living 1.5 hours away, arranging the trip wasn't easy, especially over the winter, so I pushed it off since the machine was barely used. Fast-forward to now: the ATV still has less than 50 miles on it, and I finally reached out to schedule the repair. Instead of honoring their word, I was met with a short email stating "too bad, the parts were returned." No warning, no reminder, no chance to get it done before a deadline. When I pushed back, I kept receiving the same dismissive responses--"there's nothing we can do, it's between you and Yamaha." But this wasn't a Yamaha issue. I bought the machine from Nielson's, and it was their responsibility to make it right before sending my parts back. After many emails, I've gotten nothing but short, unhelpful replies. The whole experience has been extremely disappointing, especially since I've purchased several machines from Nielson's before and had planned to continue. This lack of accountability and unwillingness to stand behind their sales has left a bad taste in my mouth. Sadly, I cannot recommend Nielson's Enterprise based on how they've handled this situation.

If you have a boat and need to get it fixed, do it here. They will take care of all your needs.read more

Mike and the team are knowledgeable, precise, meticulous and punctual…read more I came to them with a problem, which another shop could not get resolved for weeks. Here the problem was solved in one day and I was back on the water. Highly recommend.

Top notch experience from initial web site inquiry on a Used Boat to the first cruise on the lake…read more After reviewing the boat online and talking to Don at the Boathouse I decided to pull the trigger. Shortly after I agreed to this boat I received a call from Susan the Business Manager, she had everything lined up for me within minutes, all the way down to insurance options. The customer service from both her and Don was excellent. I arrived to sign docs and take possession, quick and easy. Introduced to the rest of the staff (Service, Parts, Dock attendants, etc...) Susan covered everything like a pro and Don even took the inaugural cruise on the lake with us to make sure the boat was perfect. New ownership and the place looks outstanding. The entire staff is amazing, with an awesome focus on customer service. 10/10 will be doing business with the Boathouse Chicago all summer!

They probably do a nice job on repairs. Unfortunately, I'll never know as long as I own a boat…read more"that's too old" as per their response when I called and asked about repair work. I was pretty disappointed.

Everything! We have had a boat for 53 years. Scott is the best person and repair we have ever…read moreworked with. Recomend him 100 percent !

called for some questions I needed a answers and they were straight to the point for me!read more

Brought our boat in for new trailer break cylinder and trailer tongue, replace prop shaft, bottom…read morewash, shrink wrap, winterization and summarization. They charged about 1500.00 and when I picked up the boat 2 of the 3 pontoon plugs were missing, the inside of the boat was trashed with grease, hand prints, and footprints, the trailer straps were off. While towing the boat my trailer wheels started smoking because the breaks were rubbing. The wheels were so hot that the grease was shooting out of the wheels. I bought new pontoon plugs and put the boat in the water the prop shaft started burping drive oil after I started it. I then noticed that nothing electrical was working and after further inspection realized that one battery was never connected and the other only had the start cable hooked up. The remaining wires were not hooked. In addition to all that the chrome on the port side was damaged by the acid washer. After much complaining they agreed to relook at the shaft seal. After 2 weeks they replaced more seals. If they would have put new seals in with the new prop shaft this would not have happened. They treat your boat like its just a boat . They have no concern for your property. They refuse to acknowledge the chrome damage and write it off as poor workmanship on the manufacturer part. DO NOT BRING YOUR BOAT TO KINGS ISLAND MARINE!

I found a add on craigslist for a boat they had for sale. I talked to a nice guy named brad who…read moretold me this boat was in great shape.I talked to brad a few times on the phone for m or info on the boat, since i lived 2 hrs away from them. i asked brad if the floor in the boat was in good shape. brad informed me that the floor was solid and i would be more than impressed with the boat and they are more in the business to make friends than make money. now once i got there 2hrs away the boat was in the shop filthy rat poo everywhere in the boat and guess what the floor was completely rotted out and a rats nest in the ski well. why why must you lie to sell something. if i where you i would never go to this place.

From the owner: We go the extra mile:read more