Fox Hollow Kennels in Gordonsville, VA-this kennel is on a beautiful farm location. However, I am very disappointed with my experience with this kennel. I was looking for a kennel to board the family dogs. I scheduled a "trial boarding" to see how things would go. Everything went great. I then scheduled to board my dogs for a week. The arrangements made were for a PM drop off and a PM pickup. I called a week before the scheduled boarding to confirm the drop off and pickup times of 6-6:30 PM. I had to leave a message on voicemail. No response to my call. I felt certain that my times were OK and there was no problem. The dogs were dropped off at about 6:10 PM...on the way over, I received a call from the kennel inquiring where I was. When I got to the kennel I had a discussion with the owner about the pickup time at the end of the week-the owner had me scheduled for an AM pickup. I advised a PM pickup was scheduled right from the beginning and the owner assured me that her schedule would be changed to reflect the PM pickup. I received a call about 10:00 AM from the kennel inquiring where I was and if I was picking up my dogs. I stated the dogs were scheduled for a PM pickup between 6-6:30 PM. At this point, NO ONE advised me that they closed at 6:00 PM. On the way over to pick up the dogs, I was stuck in traffic due to a one lane closure for construction, I received a call from the kennel inquiring if I was coming for the dogs. I advised I was stuck in traffic would get there asap. I was advised they may be closing with or without me picking up my dogs....Really??? When I arrived, I was told the owner was on vacation by the employee, within minutes, the owner appeared around the corner. Now I am wondering what is going on with these people! I had a discussion on the drop off/pick up times. I recommended they post the hours on the outside of their building. The owner removed a 4x6 white piece of paper with magic marker noting the hours of operation which was posted on the door window. Very difficult to see when entering-not noticeable. I was advised that the hours are posted on their website and on Facebook. I stated, I wasn't sure if I would return for boarding here. The owner stated that she did not care if she lost a customer or any possible referrals because she has a lot of happy paying customers. Her kennels were filled. I left and was driving home when I received another call from the owner stating she was going to take me up on my offer and I was no longer welcome to board my dogs. When I got home, I discovered my dog had an injured leg and had to take her to the vet for treatment the next morning. This dog who requires medication 2X a day, did not receive an evening dosage at some point. There was an extra dosage left over. (All medications were in baggies with dog's name & notation of AM or PM for dosage.) I WILL NOT RECOMMEND OR USE THIS KENNEL AGAIN. read more