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Fox Hollow Kennel

3.0 (2 reviews)
Closed • 8:00 am - 10:00 AM, 4:00 pm - 6:00 PM

Services - Fox Hollow Kennel

Pet sitting

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Sara Lutz Pet Services

Sara Lutz Pet Services

(7 reviews)

Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

European German Shepherd Dogs - Xandra @ 15 months

European German Shepherd Dogs

(3 reviews)

We recently got a female puppy from Sue and Carlos. They were very professional, yet I felt like…read moreSue and I were friends! She kept us updated on the pregnancy, birth and afterwards, we got updates on the puppy's weekly progress! I trusted her years of experience to pick a puppy that would be right for us, and she did not disappoint !! Our puppy is just going on 9weeks and we couldn't be more satisfied with her chose for us! I gave their name to our Vet who will put them on their list of excellent breeders! Very satisfied!!

I don't doubt that they are selling quality pups who are healthy and happy, however, the service is…read moremuch less to be desired.They are definitely looking for absolutely, 100% PERFECT homes for their dogs to an extent that almost seems impossible. If you work full-time, don't even think about getting a pup. If you own another dog especially if it is a male, do not think about getting a pup. According to Sue, you cannot own a cat either because GSDs have high prey drives ... I guess no one ever told my other german shepherd about this because he got along pretty fine with my cats. They are obviously looking for very specific homes and if you aren't that home then you're going to hear about it from Sue. Overall, I think Sander Haus probably has excellent dogs and excellent puppies, but t they also have unrealistic standards on the needs of a dog. A dog is a dog and yes, will survive if left at home for a couple hours a few times a week and yes, will be able to get along with other dogs of the same sex, because they are just DOGS. Many other GSDs exist in the world with other male dogs and are fine. Not really worth the time to have someone bombard you with questions and accusations and question your abilities of owning a dog unnecessarily when there are plenty of other awesome breeders out there willing to communicate amicably with you. Frankly, they were condescending and rude and why would you give your money to mean people when you can give your money to nice people :)? More power to you if you're the pristine home that she is looking for.

Fox Hollow Kennel - pet_sitting - Updated May 2026

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