Saw a video on some cool activities they offer on YouTube (clay shooting, axe throwing and archery) and knew it would be perfect place for my girlfriend. Upon researching I also saw they were doing a cool Culinary weekend which is something I love. The seminars included in the weekend on the Saturday looked rather boring to me and I could then fit the activities in for her with the food more for me. I set a reservation with lodging, the culinary thing and activities around Sept. 6/2024. On Oct. 25th/2024 - a few days before the event - I get a heartfelt email saying that since they are doing the culinary weekend that they would not be doing activities that Saturday and apologizing. I called the person on the email and was shocked it was the same person who wrote the email. Devoid of any caring or customer service she proceeded in a very robotic way to state and re-state the facts ad nauseam. When pressed on how I could still do activities since that was the initial reason for going there she stated it could be done on the Sunday BEFORE the final brunch which was going to be 9-11am. In other words getting up super early on my vacation. She argued with me saying people aren't at the brunch for the whole time. The basic overall tone and vibe was one of who cares - we don't need you. I consulted with my girlfriend and then called her back, told her our conversation had rubbed me the wrong way, that I wasn't now thrilled to give them almost $2000 and that I was cancelling the whole trip. (It actually really disappointed me and broke my heart!) She mentioned something about maybe coming to visit another time in the future as a general statement, but what she doesn't get is I am never going there - ever. She offered no sympathy, no understanding and did nothing to make it right. (I never asked for anything extra and did not expect it but seeing as it was their last minute change it would have been a nice gesture to just offer) Good customer service that makes patrons feel welcome and appreciated (something I have had to do in past jobs that did not involve such high prices) is the backbone of a business that wants to keep their customers coming back - Fox Harb'r Resort just lost me forever. read more