First visit here was a 4.5 down to the exceptional customer service and the room was lovey. Second visit is a 1*.
The first visit, checking in with lovey polite staff, the roof was warm and welcoming and large, with nice little touches like the Christmas scatter cushions and the chesterfield sofa in the room and so on. The WiFi is excellent. Checking out was a piece of cake too. I had an excellent night sleep, the room was immaculate and I immediately booked my next stay there.
The second visit was utter tosh. I was greeted by a miserable, rude arrogant receptionist who literally looked at me like something he trod in. But I just went to my room. Expecting the same again. How disappointing. It was absolutely freezing, so much so that I slept in my coat and didn't shower the next morning as I was cold to the bone. I ended up waking up early when I needed some sleep, and checking out. I was so tired I had to pull over for a rest in my car with the heaters on!
It's such a shame as I raved about this place, but, after my last visit, I'll be hesitant at going back. read more