The worst chiropractic experience I've ever had and to describe in one word...SHADY.
To begin, I scheduled my visit due to an accident and was looking forward to the visit as I'd been trying to get in a chiropractor all week.
When called up to the front desk, the auto insurance company information was requested for the billing. I did not want to go through the auto insurance I wanted to go through my personal health insurance provided by my employer. That was a no, then I said I'll pay for it with my HSA or in cash which was also turned down. They were adamant it must be billed through the auto insurance. Why? More money. I've worked with insurance companies before in a previous job and it's a pain in the butt, but there's more money to be made vs. a customer paying in cash.
Apparently I was being saved from paying for x-rays and a bunch of other costly services (which I did not want).
All I wanted was a simple adjustment.
I was never once asked what I wanted.
I've been to multiple chiropractors all over the country and the price range for an adjustment is usually normally no more than $50. I was totally happy with paying out of pocket.
I was then asked to reach out to the auto insurance for claim information which I stepped outside to do so we could proceed with the appointment.
I was then rudely interrupted by Dr. Fowler while on the phone with the insurance company as "we needed to get started".
I was calling the auto insurance company like I was told to do.....WOW!!
Then finally inside the room, now we continue to discuss how we are going to bill the auto insurance company. Now we want all the personal information regarding the accident( getting a copy of the police report, police report number, who was at fault, etc.) Why would a chiropractor need to know all this information?!?
She was not focused on treating me or once asked how I was doing. All that mattered was how she was getting paid and all that $$$ flowing in from those jacked up rates that'll get charged to insurance.
In the past week I have seen three medical professionals specifically in regards to treatment for the accident ( Urgent care, ER and my primary care physician). Had no issues using my personal health insurance or paying cash. They also did not ask personal questions regarding the police report number or who my auto insurance company was...but actually treating me for the service I was paying them for (X-rays, prescriptions, medical advise, ect.)
Trust your instincts! Run! Had a bad feeling instantly and should have left right then and there.
Hopefully Dr. Fowler and her team will self reflect on how the situation should have been handled....with what I wanted as the patient over the desire to cash in on insurance.
Thankfully I was able to see a wonderful new chiropractor that'll have my business moving forward. read more
