Four Star on The Hill is the absolute worst Property management I have ever worked with. Along with many of you, I would also give them zero stars. Our first incident happened a few months into living here. Four Star scheduled a viewing of our apartment without giving us any notice. I was woken up to two girls and Two guys at the end of my bed. I had fallen asleep in just a sports bra so you can imagine how appalled I was to have four people standing at my bed without knowing why or how they had gotten into my apartment. We emailed Four Star politely asking if they could from here on out let us know when people would be in our apartment, this would be the first of many un replied emails. The second incident happened when we encountered a clog in our sink. My roommate and I put in a maintenance request not realizing the absurd amount of money they charge. It ended up costing over 100 dollars. When we went in to ask why they responded "Next time you can get a tool for five dollars at home depot to unclog the sink." Next time Four Star you should tell us that before you send someone into our home. I would have hired someone privately to fix it, they would have had at least enough respect to give us a quote on how much it would cost. Our next incident happened when our bathtub was leaking into the basement of the house. They said they would need to do an emergency repair which would have us out of a bathroom for five days. (Which is illegal) They offered to pay us back by allowing us to use the CU rec center. As if I don't already pay 40,000 dollars a year to do that. After going in and complaining we were able to make a deal with them that they would at least be able to give us a discount on rent. They said that they would also reinstall the toilet at night. Unfortunately even this was too hard for them. Keep in mind I work until 4am every morning and they were starting to work on the bathtub at 8am, making this an impossible living situation. When I returned home from work the toilet was not reinstalled. I asked my roommate what to do as I needed to use the restroom and she stated that she had been peeing in the front lawn all night, I did the same and prayed I wouldn't have to go number two. Our dirty toilet was pushed up against our kitchen table making it so we didn't feel comfortable eating in our dining room. The next day my roommate called to work out an issue and even though we had to pee outside like dogs all night they still gave us attitude because we didn't have it in writing. Clearly we should have been put in a hotel but instead they gave us $193.71 off of rent, Equivalent to not even two days worth of hotel. They took advantage of us and took the easy way out of a very messy situation. They basically gave us back the money we spent unclogging our sink. A few weeks later we were asked if they could re do the floors. We agreed. Once again communication fell short and they would not respond to my roommate on what time this would be taking place. The workers only spoke spanish and my roommate had to use google translator to work out a time a date with them because Four Star would not get back to us on time. As you can imagine this was a huge in convince as she was getting ready to go to work. The floors got done fast and we were extremely grateful... until we tried to do laundry. They were so careless that they didn't take the time to plug back in our washer and dryer. If picturing two girls having to pee outside at 2am doesn't stick in your head I hope the rest does and you decide NOT to sign with Four Star. Best of wishes on finding an apartment, Last year I signed with Boulder Property Management and they were great! read more

Just to let you all know...things got worse with Four Star. Much worse. We were part of a larger house on the hill and 11 families had to hire legal counsel and fight Four Star for our collective $20,000+ deposit back. And let me tell you what we found - Four Star VENDORS fraudulently billing for work that was NOT done. Their cleaning company charged us for cleaning on the day my son's professional cleaners were at the property. We were charged for replacing flooring and carpeting when there was normal wear and tear. We were charged for garbage removal from what the previous tenant left AND we were charged for a $13,000 water bill - when Four Star knew there was a leak on the property (they review the bills and tenants pay them a $30/month bill review fee). We submitted all our documents and complaints to the Boulder County District Attorney's office. An investigation was begun in 2020 and is on-going. If you have had problems with Four Star submit your complaints to the Boulder DA's office. They hope to compensate people for their loss(es). https://assets.bouldercounty.gov/wp-content/uploads/2019/02/2019-complaint-form.pdf Sadly, my son rented another Four Star property after this one bc it was his fraternity house. That got flooded because of a pipe break and Four Star was forced by the State Health Dept and Building Dept to stop ASBESTOS remediation while the kids were living there! They reluctantly paid for hotels. And this was the point where Four Star GM Aaron Mumford left. I will never send another child to CU Boulder. The rental situation with Four Star ruined our parental experience there. It was awful and I wish CU Boulder would partner with the Boulder City Council and DA's Office and demand that Four Star stop its negligent and fraudulent business practices. If you rent from them: DOCUMENT everything in writing/email, photos and videos. Videotape your toilets clean and flushing, smoke detectors, kitchen disposals working, etc. because they will say those items are not working and charge you for it! read more

If I could give them zero stars, I would. This is by far the worst property management company in Colorado. The 5 star reviews must be fake. They scam you out of every last dollar. Charge you misc fees, don't tell you, then charge you $100's in late fees. Out-dated payment options. They will rip you off. The extra fees are ridiculous and setup to be profit generators for Four Star. DO NOT RENT FROM FOUR STAR - SEE OTHER REVIEWS read more

My son is a student at CU and I co-signed on two Four Star properties. Absolutely the WORST company I've ever dealt with. It's hard to avoid them in Boulder because they manage so many properties, but if you can live elsewhere, DO! You'll bet ripped off on the security deposit, they'll keep at least half at least regardless of the condition of the property. Maintenance issues can take forever--one of the toilets in my kid's apartment went several months without being fixed. Tenants also get nickel and dime-d over items that the company should handle. For instance, if there is damage in a common area, ALL the residents of the hall get billed for it, regardless of who caused the issue. Four Star is truly horrible. read more

They are helpful when you enter a lease agreement, but no response after. Can not get them to answer a phone or return a call. The worst!! Stay away from these people. read more

Incorrectly priced listings, misleading information. Called about an 855 on the website, told it was 1500. No mention of shared housing situation for said properties in ads. Studio apartment does not mean shared living conditions. Do not rent from these guys if possible, if they lie about this, what else are they hiding? read more

This is by far the worst property management company you could ever use. I have had water leak into my room and not be taken care of for over a month, if you call them they will avoid your call, because all of their properties are falling apart. My front door literally won't shut and hasn't been taken care of for a month or so. Whoever owns this company should be ashamed. read more

AVOID AT ALL COSTS!!! Worst company I have ever encountered. Lived with them for two years (my own fault but Boulder is tough and they seemingly own half of the hill) and if I listed every issue I had with them I'd be here for hours. The highlights are: never getting back to me on maintenance requests, not having a functional dishwasher for the first half of our lease, sub-par heating, house was never clean upon move in despite a cleaning fee being charged to everyone who rents from them, one of my properties was falling apart and dangerous to be inside of. Customer service is hit or miss, often just powerless because they know the company they work for is one of the worst around. IF YOU CAN, AVOID AT ALL COSTS!!!!! Only concerned with profits, they couldn't be more clear in how little they care about the people that rent from them. read more

Currently rated at 2 stars, but may raise or lower my rating depending how the move out process and getting my deposit refunded goes. However, I lived at their Prospect Station apartment and would HIGHLY recommend that you look elsewhere to rent. I ignored the low reviews because they had come under "new management" in the months before I moved and I thought, ah, well it's close to campus so I'll give them a shot. Don't make the same mistake I did! The office staff are rude and invasive. The rent is several hundred dollars more than nicer apartments only a few blocks away. Also, at the location I lived at there was no guest parking. The only positive thing I can say about this place is the maintenance team was fairly quick on responding. As far as negatives goes, some of the more stand out ones are as follows: Three days after I moved in, I was asked to renew my lease for the upcoming "fall semester" (Fall 2019), keeping in mind that my lease was up in May of 2019 and I moved in fall of 2018. When I told them I was willing not willing to renew at a place I hadn't even fully unpacked in, I was told they were going to start showing the apartment to potential future residents. Again, I had lived there less than a week! And they did show the apartment several times during my residence there. There was also a clause in the lease that stated there was the possibility of doing month-to-month payments after you lease was up - but I was given no such option when my lease was drawing to an end. This month-to-month option was a large reason I had even decided to rent here in the first place. The staff were also constantly entering the apartments for various checks and inspections. All in all, this place is not worth your time or money unless you prize living near CSU over literally everything else. read more

I've lived here for two years and these people disgust me. The way they speak you while being the worst property management is beyond me. Do yourself a favor and don't even consider their properties. I'm saddened to even give them 1 star. read more

Dont Walk, RUN away from Fourstar. I only give them 1 star because I can't give zero. Fourstar has left me in tears of frustration. I was supposed to be charged my rent on February 1st. I am on the auto-pay system, and due to issues on their end, the charge did not happen. It has taken them over a week, and still, no charge has been made. In the meantime, I get emails every day that I am going to have to pay a $100 late fee, even though they have repeatedly told me on the phone that this is an issue caused by error on their end! 11 days later, the charge still hasn't been made and they can't even tell me when to EXPECT the charge. One point of frustration is that the emails usually only go to one or two of the roommates, and not all of us. For some reason, they still email the tenant who lived in my room last year, instead of myself. The past tenant has emailed them multiple times to stop, and when I called and asked them to email me instead of her, they told me I needed to tell the past tenant to email them. I'm baffled that they expect me to reach out to the past tenant FOR them. The past tenant is receiving personal information about my payment plan rather than myself. This is completely unprofessional and irritating. On top of the unprofessional communication, I called the front desk to try to reach James today, and spoke with Kristin. To be fair, I was a very frustrated and angry customer, but as someone who works in customer service, I know I certainly was not crossing any boundaries. She got upset when she couldn't interrupt me and HUNG UP ON ME. I sincerely felt like crying! Fourstar called me back a while later and claimed I was the one to end the phone call- which is what Kristin put in her notes after our conversation. I'm still baffled by the girl's immaturity AND that she had the audacity to LIE about it in her notes! To touch on a few other things- our heat was broken for months and every person they sent in to fix it told us in wasn't. Finally, someone came in and solved the problem, but we went for months without regular heat. They charged us $80 for removal of a metal sheet that was in our yard, which we never put there, and only removed the charge when our parents put up a fight, but completely dismissed us when we, the students, called. The same thing happened when someone else's dog pooped in our yard (they expected us to pay for it). Last year, they charged us $300 for our excel bill (it's usually 50), and we found out they were calling the separate garage (& it's electricity bill) part of our unit, when we have no access to it. They were trying to call our 2 unit house a 3 unit house and have us pay for a unit that we do not actually use. When I moved in, a cabinet door was missing in my room, and I have asked them to replace it with no avail. I am so fed up with them, and so excited to never rent from Fourstar again. Ridiculous. read more

The young woman who answers their primary contact line hung up on me twice. I was shocked at how unprofessional her behavior was! I was going to say I hope it's not representative of the company but from the looks of these reviews she's a good warning of what's to come. read more

Not only does this business have unethical practices,but they are also a very unpleasant business to deal with and rent property from. In addition, i would tell every property owner to steer clear of handing anything you own over the Four Star. Their contractors are unprofessional and charge outrageous prices (ie. painting at end of lease was 7x the going rate for painters). They do not honor what their employees quote - if the employee leaves, you as the renter assume all the risk have to go by whatever Four Star decides. Be sure to get EVERYTHING in writing. Parents, do not think your students are in good hands with Four Star. They are not responsive to and not respectful of the young adults. They are lazy with maintenance, but are very quick to charge unreasonable prices for menial tasks, (ie. if a bear knocks over a trash can and Four Star happens to see the mess, they'll clean it up and charge you $30. if they walk through the property and see anything out of place, they'll address it and quickly charge for it) instead of knocking on a door and telling the residents they need to clean the trash or remedy a problem. They're all smiles at signing time, but beware, you will get back only a fraction of your deposit! they use contractors with the highest rates and don't check/validate the charges. We were charged to have 3 bedroom walls painted that didn't even exist. (this is a big red flag for the renter AND the owner!) i could go on and on,,,, but i won't. They've exhausted me! read more

It's been a couple of years now, but thinking of my rental experience with Four Star still leaves me with a bad taste in my mouth. First, let me start by acknowledging that yes, Four Star on the Hill deals with student rentals, and college students are not always the most respectful tenants. So I can look past the exorbitantly high rent, the sub-par condition of the properties, the absurd security deposit, the ridiculous fees. Unfair, maybe, but I get it. What I cannot look past is their incredible lack of respect for their tenants. College age or not, if you are a property manager you should respect the needs of any client, especially when it directly involves the condition of the property you are paid to manage. I had 3 specific experiences with Four Star during my one year rental that have ensured I will not rent from them again. All involve their complete lack of respect for both their property and their tenants: First: the stove. When we first moved in, there was ancient stove that clearly was on its last legs of life. There were two out of four burners that worked, it barely heated; it was a mess. We contacted our property manager several times, but would Four Star replace it? No sir, not without the opinion of a "professional"! They made several attempts to fix it, attempts that were ultimately futile as it needed a part that was no longer made. But believe me you, Four Star did not conceit to this new oven without a fight. Things were fine for a couple months, but then we had the misfortune of having a colony of yellow jackets build a nest inside our downstairs bathroom's fan. We started seeing yellow jackets all around our house, and quickly began to realize it was not simply by chance: they were coming in through a hole in the outside of our house, and in through the vent/fan in our bathroom. Terrifying, yes. Four Star's fault? No--but what happened after was. We submitted an urgent service order, describing the above situation. They took their sweet time responding to this supposedly "urgent" request, but my real issue lies in what happened when they sent someone over: He took a twig from the yard, and a piece of cloth, and stuffed it into the hole on the outside of the house that the yellow jackets were flying into. Yep, you heard me right: his solution to a wasp nest in our bathroom fan was to take a twig and a rag and block the outside entry. Where did he think they would fly instead? To Cancun, perhaps? I could not make a "solution" as pathetic as this up, folks. Check out the picture I uploaded. Obviously, this did not solve the problem and only drove the wasps into our house. After more painfully slow contact with Four Star, they actually managed to get it together and send a fumigator to our house. Nevertheless, I will truly never be able to comprehend the first "contractor's" solution. A RAG AND A STICK?!!!! But I digress. We also ran into problems with our front door, which was quite obviously not properly sized for the frame it was in. It became increasingly difficult to shut as the months went on and we drew closer to summer. I've experienced this problem in the home I grew up in, I'm not sure if it's the humidity or the warm weather, but the frame of the door somehow seems to shrink and it becomes extremely difficult to close the door without yanking on it. In my house growing up, it always happened with interior doors which are somewhat less of an issue. With Four Star, it was our front door, and it was nearly impossible to close. You could not simply tug, let alone shut, the door behind you, you would have to pull the door closed and yank on it with the all of your body weight. Not safe. We contacted Four Star and requested to have them replace, rehinge, refit --whatever you do to a door, with no response. We submitted several more maintenance requests, still no answer. No courteous "Sorry, no can do"; just no answer at all. At this point, I figured that since our parents had all co-signed our lease, Four Star might be more amenable from hearing from them. Wrong. Still no response. Finally, I set up an appointment with CU Boulder's on campus attorney, who deals with rental disputes. I contacted Four Star and told them I was doing so. Obviously I did not receive a reply, but we had our door replaced shortly there after. Sure makes your wonder.... Anyway, as far as college rental companies go, Four Star is hard to avoid. They have many ideal properties in awesome locations. But beware: they see college students as a business opportunity and will do little to help you if it does not directly benefit them. It's rare that I do not trust Yelp's review sorting, but if I were you, I would read all of the "unrecommended reviews" in regards to this company before you sign a lease with them. Best of luck! read more

Four Star Realty - Their "solution" when we put in an urgent request about the NEST OF HORNETS living in our bathroom: a rag and a stick. - Property Management Near Me - Boulder, Colorado

Great customer service. Brynelle is so nice and kind! She helped me get my house next year

BEWARE!! TOTAL CROOKS! My son' s apartment was in excellent condition upon move out...I also flew to Boulder at My own expense to clean and move him out...FSR withheld $6500 of our $8400 deposit! Replacement of all appliances? REALLY??? I doubt that... They were ALL in working condition!! Tried to reach out and work it out...They never responded to any email or Certified letter.... We are going to mediation or small claims court. It is definitely worth my time. $35 to clean fingerprints? What the H#*L is a cleaning crew for? We left VERY LITTLE for them to do!! No Damage other then normal wear and tear! DO NOT RENT FROM THEM unless you have money to burn..." read more

kiss your security deposit goodbye, even if you leave your unit in better than move in condition. we were forewarned, wish we would've heeded thos that have been burned before us. Lesson learned the hard (expensive) way. read more

One star is pushing it! Please read these reviews carefully. Beware of over priced, sub -par housing with a bundle of add on fees. In the end ,you will lose that fundamental security deposit. This company will find ways to to tweak as much $$$$ as they can from you. So unfair in so many ways! Look elsewhere for your college housing or for any of your housing needs for that matter. Please avoid using this company, in the end it will be very unpleasant. read more

Four stars out of 10 at best. These people suck. Don't let your kid rent from this garbage rental company Sincerely, A super pissed buff read more

It's overpriced and a joke in boulder. They do everything to keep deposits on all rental properties. Make sure you understand everything they are charging you for. They are absolutely impossible to deal with when questioning a receipt. The house rented was left in immaculate condition. They had the nerve to charge for resurfacing their hardwood floors. Be aware of hidden charges. read more

Dreams go to die here. People are monumentally unprofessional and uniformed. They are never on time, overcharge for everything and talking to anyone who works here makes you wish you were never born. The only reason this place is still in business is because they own every decent house on the Hill but this place is miserable. If you work here and you read it this, fuck yourself. read more

Overpriced joke of a real estate company. Overcharge for properties knowing many have no other options. Properties often dirty and in disrepair at move in. Work orders are not completed in a timely manner, and tenants are charged stupid amounts for general maintenance. There is no transparency and poor communication. The homeless people of boulder live better than fourstar tenants. read more

I rented from FourStar two years in a row and have never been more excited to have a lease contract end in my life. Maintenance requests took much longer than they should've to be addressed, and security deposits are not returned on time. I tried calling the office and my specific agent from FourStar multiple times throughout the past week, leaving voicemails, and have still not gotten to speak with any of them regarding a late security deposit return. Also, painters were hired to repaint the entire exterior of our apartment complex and tenants weren't given any notice so we could prepare. I lived on the ground floor so the painters moved our patio furniture which is fine, but wouldn't move it back and also got paint ALL over it which we can't remove. We got in touch with our realtor about it and he didn't seem concerned about it and has not returned any emails about reimbursing us or helping us in any way in months. Save yourself the headache and stress and put in a little more effort up front to find a property management agency that will actually take the time out of their day to act like they care about their clients. read more

I feel like I have to write this review and acknowledge that the supervising manager , Eric Mumford, did the the ethical thing when he was apprised of a very inappropriate situation which occurred at Buffalo Canyons property. Therefore I want to give this establishment a good rating. Kerry Haddon at Buffalo Canyons did not honor her word in a lease situation and Eric Mumford corrected it and refunded the money with was owed to me. Hopefully he will continue his professional and good management to raise the level of service at this property. read more

Four star doesn't even deserve the one star in my opinion. I have been living in my apartment for three months. For the first month I didn't have AC. For the first two months I didn't have a working washer and dryer and it was stinking to high heaven. Now it's almost December and I STILL don't have heat!!!!! This is Colorado! This company basically has a monopoly on the area and abuses the rights of tenants. I was given two space heaters as if that's supposed to excuse the fact that I don't have working heat. Space heaters can be dangerous and they run up your electricity bill. They have one sweet maintenance guy who is responsible for SIX properties! Ever wonder why it takes so long for them to take care of literally anything?? Because he's also spread too thin. Just bc it's mostly College students living on their properties doesn't give them the right to treat tenants this way. Thankfully they were just bought out and I'm hoping they new owners will do a better job. Im pleading to get my heat fixed and hoping this could help. read more

I highly advise against renting with this company. They were shady from the very beginning and I felt like I needed to write a review about the scam they are running. First of all, the only way to get in touch with them is actually going into the office, or waiting 2-3 weeks for them to email you back. Once I got a property showing, the agent was going to show me the wrong unit and I had to tell her which one I was there to see. After deciding we liked the place, my boyfriend and I went in to start the paperwork. We were filling out the application to run the background check (which they charge you $80 per person for) and I asked if we could get a discount for a longer term lease. Only then did they tell us that the price was actually going to go up to "market value" in 6 months, which they estimated at about $600 per month more than the rate it was listed for!!! I'm sure they list this in the lease terms, but I have no doubt they never planned to mention this verbally, hoping students will just skim over that part. We would have paid $160 for the both of us for background checks if I hadn't asked that question! Clearly, they are focused on getting your money. The good news is that we were smart enough to not sign a lease with them... but students beware! If you're not asking the right questions and reading the fine print of their leases I'm sure they will try to pull this sneaky businesses again. read more

Four Star is terrible at maintenance, communicating with renters, and overall follow-through as a property management company. We've put in maintenance requests that got ignored for months. They told us at the beginning of our lease they would start charging $60 for a "grounds fee" -- never happened, never handled anything, then months later decided to tell us the city was fining them and that they would be charging us $60 for a GROUNDS FEE... Right. Because we had heard that before. I tried setting our lease straight and adding the correct people on -- they sent us a lease transfer form that only half the renters had signed and said it was "already done"... then reached out months later trying to "proceed" with setting the lease straight, claiming someone hadn't "reached out to them"... WTF? You're the property managers! Also, one of my roommates tried to pay our rent, calling and leaving messages for weeks, because she couldn't get into the online portal and wasn't receiving word from previous renters. I'm pretty sure they have yet to get back to her. Basically, go with someone else. Four Star doesn't have their shit together, but their office is nice and clean and they have snacks. read more

Disgusting landlords. Takes upwards of a week and multiple phone calls and emails to get any basic maintenance (and they will charge you for it!) You are better off getting your own handyman/ plumber. It will get done faster and cheaper! But to top it off- there have been several notices from Denver Water that our water would be shut off if Four Star failed to comply. Now we have no water. These are actually unsafe living conditions! read more

Horrible management company. They do not return voice messages or respond to emails. I have multiple children in college across the country, so I have dealt with many different property management companies. This one is by far the worst I have ever experienced. read more

Renting through Brynelle, she has done nothing less than her absolute best. Her effort to communicate with us made the entire process so much faster. Highly recommend read more

Brynelle is the absolute best!! She helped my friends and I find a house and sign our leases in record time. Make sure to go to her if you want to get things done. read more

Second time renting a property from four star and my experience this time around with brynelle was unmatched. She made the experience go very smoothly and was able to help us through the process very efficiently. Highly recommend! read more

If I could give -zero I would. What a $hit show! The amount of time trying to get someone on the phone, followup and follow thru is mind boggling. The entire firm is a sham - complete bottom feeders on college students and their families. DO NOT RENT from them. Your security deposit is held ransom and you get astronomical fees for someone to come into the home to tell you nothing is wrong and then a charge for $$. Expect to forfeit 1k of your deposit in their moving out, cleaning, punch list bull$hit. Fed up! read more

Four Star completely screwed over my boyfriend and his roommate. They are uncooperative and do not care what so ever about their tenants. There was a major service issue with their apartment that rendered it uninhabitable, and Four Star's solution was to tell them their ONLY option was to move to the apartment next door which is of lesser quality and significantly lower rental value. According to Colorado law THIS IS ILLEGAL!!! James Eyestone was the agent we were dealing with, he kept telling my boyfriend to calm down when HE was the one literally shaking with anger and talking over him and his roommate. Never rent from these people, they are the absolute worst. read more

Horrible rental agency for so many reasons. If you value your hard earned dollars, stay away from Four Star.

Our sink was broken so we couldn't use watet to cook or clean or drink or any of the necessary uses, created an emergency work order and no one came after a couple days so called them on the phone and they said "use the bathroom". Horrible customer service, guy basically told us to F off. read more

I have never experienced a scam to this extent in my life. Not only did this management company charge me extraneous large fees throughout my lease but they also refused to service the numerous calls I made during the year. Broken drawers, bathtub that leaked, etc, they never helped me. Today I received my security deposit back minus two thousand dollars. They charged me to fix all of the things I begged them to fix to no avail while I lived at the property (that were broken when I moved in). Lease with this company if you enjoy lighting your money on fire for fun. Thanks four star, you've truly outdone yourselves. read more

Illegal, illicit, scammy practices. Am suing in court. Not only was ther mold, trash, rats, and bugs everywhere when I moved in, but they also lied several times and charged my thousands of dollars for their general maintenance which lawyer confirms is their responsibility to pay for. Go to fourstarsucks.org to sign the petition against this terrible company read more

Great place! Alexa was super helpful, kind and gracious! Definitely recommend you check it out for yourself and see

I prepped and touched up the paint everywhere in the apartment with a Home Depot computer matched paint and still got a $370 paint deduction on a security deposit. read more