Since Whitney the property manager and Marisol took over the apartments at 293 w powers place littleton co I have been a resident here for 7 years and this is the best management that we've had that maintenance man Allen is awesome too this is a really good place to live now this is the best that has been since I've been here I would recommend anybody to come live here now it's a good place read more

DO NOT DO NOT DO NOT DO NOT DO NOT DO NOT RENT FROM ...FOUR STAR there is no professionalism at all I've never seen anything like it. I've never experienced anything like it. These people hide they don't answer you back in an email. They don't call you back. My property manager was telling me there's nothing she do for me the person above her. I emailed they don't give our phone numbers. I emailed him a dozen times. I should just post them here online. Not once did he email me back I can't imagine living there and having a problem. LACK of professionalism Lack of communication I've never experienced anything like it' I was told there was a no smoking community cigarette butts all over.. dog excrement .... The cigarette butts by the pool under the tables.. the tenants who live around the pool; I was shocked. I showed pictures here they look like hoarders. And they all smoke filled with their ashtray of cigarettes It wasn't the apartment . I had an issue with ...it was the grounds. And the amenities do not work Property manager bragged about their Starbucks coffee machine. IT DIDN'T WORK I WAS TOLD ALL THE AMENITIES WORK THE POOL WAS NOT HEATED. IT WAS ICE COLD. THE HOT TUB WAS warm - And there is no Wi-Fi in that basement Actually, there's no Wi-Fi outside of their Property management tells me there's nothing she can do for me. Nothing she can do for me. After a whole aggravating day Getting her the documentation that she needed to release me from the signed lease I got it for her Says to me, I can't help you I was like OK what do you else do you need from me? What do you need from me? And all along her manager, never got back to me not once.! It did not have to be this way !!! Poor Management Lack of respect Bad behavior And shame on them they were sued You would think they would do everything differently, empower their people to communicate show TRANSPARENCY Be warned No matter how good the apartment might look everything else is a zero star Good luck out there read more

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This used to be a respectable company when they managed residential rentals. But they abruptly and without notice dropped all of those properties, apparently to rip off college students, and without permission transferred the contracts to a scumbag low end company in Birmingham, Alabama. It cost me a lot of money to fire them and get with a decent local company. Never do business with them. read more

I rented a ***brand new*** townhome through Four Star. I told them that my children and I had a genetic disorder that makes it very difficult to detox mold and other environmental toxins and requested that a mold dog do a pre-move-in inspection, which they allowed. However, several weeks into the rental it was clear there was a problem. I had the mold dog come back and he triggered to an entire wall of mold- ultimately determined to be from evaporation due to water getting into the crawlspace. They gave me such a hard time about it, gaslighting me, refusing to help. One member of their staff even dispensed medical advice on how I should address my mold sensitivity. Water damage is dangerous. I'd be willing to bet every single property they rent has water damage and is unsafe and uninhabitable. Avoid. read more

Horrible people, who should be ashamed. They provide nothing they promise or are legally obligated to, and find ways to take more and more from you each month. https://www.denverpost.com/2024/01/09/four-star-realty-colorado-attorney-general-settlement/ read more

Our house is so so dirty on move in. The floors and bathroom are disgusting. They charge you for cleaning fee but don't even do anything.

NO STARS THIEVES (.) Deposits will NOT be returned Maintenance is NON EXISTENT Constant turnover and nobody cares as housing is limited in college towns and they will promise everything and deliver subpar housing Corporations are treated differently than individual landlords RENTERS BE AWARE, very aware and DO NOT AGREE to deposit money returned 60-90 days after lease ends. More time to make up cleaning charges, damages, etc that you can not dispute with new tenants in your rental property read more

Four Star Realty - University of Colorado BOULDER - Property Management Near Me - Boulder, Colorado

PLEASE DO NOT RENT FROM HERE!!! If you have to live in a property under 4 star good fing luck, the most unprofessional price gougers I have ever seen, they will up your rent, and add on hidden fees that were never mentioned in the lease. If you are one of the unlucky few to live in a property owned by 4 star good luck to you! read more

AVOID AT ALL COSTS! Complete scam artists that will prioritize absolutely anything and everything before their tenants. Please listen to these reviews and choose anywhere else. I'm currently in the process of taking them to small claims court to get my security deposit back. You are just a piggy bank to them and any needs you have will not be met! Oh you have a maintenance issue? Deal with it cause apparently it's not their problem? Oh you have a lease that doesn't end for 6 more months? They will terminate it in a heartbeat no questions asked. Oh you want your security deposit back that they guaranteed within 60 days? It's been half a year and the way are still coming up with excuses. I'll update this review after I take them to court and get back 4x what they owe me. Fuck you fourstar you are all scumbag employees read more

Four Star They are just big offs. They are Horrible. They lie. cheat, and steal. You will never get your security deposit back.They will screw you out of it one way or the other. Do not rent from them unless you like throwing your money away. They are big scammers. Lie to you and look you in the face, Their staff is rude in the main office. I shit you not, Avoid them like the pledge. As God as my witness I am not making this up . It's for real. Just do not like people getting ripped off like I was. You be Warned. Hate giving them one star They do not deserve it. They are terrible And they have been sued a lot read more

Absolutely evil. Please listen to the reviews and do not rent from Four Star. They never posted a fee they wanted to charge me to their portal. Months later they make me pay it by claiming the fee got split up into "grounds fees". Basically I was paying for something they never charged me for into FRAUDULENT categories and then also charged me late fees. they make me SICK. read more

Horrible company. I think that 1 star is probably far too generous but alas, yelp doesn't allow for 0 star ratings. We are currently dealing with a washing machine that floods our house. We contacted for help earlier in the week and were told that nothing was wrong with the machine and to "try again on a lower setting". A week later, on the low setting and after 15 minutes of the cycle running, our basement area was flooded with water spanning from the bathroom to the base of the stairs and spilling into the 2 bedrooms that are located there. I have videos but am not able to attach them here. I will include the photos I can. read more

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Horrible. They will never return your security deposit in full no matter how well you leave the apartment. They don't answer calls. They hardly ever fix requests if at all. No idea how they are still in business! read more

Never rent from this company. I have rented from bad landlords before, but words cannot express how much worse my experience with Four Star has been than anything I thought a major realty company could get away with. Even if you work or go to school in Boulder and want to avoid a commute, I cannot stress enough that renting from Four Star will never be worth avoiding the inconvenience of renting farther away and commuting. I am not exaggerating when I say my mental and emotional health have been compromised by the stress of dealing with this company. I rented two different apartments from this company under two separate property managers, and have dealt with many different employees over the phone and in person, and it is clear that they are an institutionally exploitative and criminal company. No matter how many times they tell you "I can't speak to what xxx told you, or what happened during xxx event," every single employee is clearly trained to avoid ever give you written or email documentation of anything they tell you they will do. It took 6 weeks to get the AC fixed that was broken when I first moved in during the hottest months of the year, and a similar timeline for them to replace a nausea-inducing carpet that the previous owner had clearly let their pet (I hope it was their pet...) urinate all over. I never had a maintenance request taken care of the first time I asked. My record for quickest response was after submitting a request to repair the heater in the middle of winter (which qualifies as "emergency maintenance") after my third maintenance request, submitted a week after the issue started. They will, without fail, either delete every maintenance request without a response, or tell you someone is being sent and never send anyone, or tell you they need to order a part that will take weeks to arrive and then never use that made-up part when you finally convince them to send someone. You will not get anything close to your full deposit back from this company unless you send a formal demand letter with careful documentation of every single possible issue in the apartment before move-in, as well as the state you left it after leaving. Four Star themselves will not bother to look at the before and after documentation unless you threaten legal action in small claims court (in which case they were happy to return the full amount immediately, in contrast to the months prior to that they kept on sending me to the next person who said "oh I'm sorry xxx didn't help you with that, I'll be happy to look into it for you" and then dropped communication themselves. This company will try to extort money from you at every possible turn, and unless you are willing to spend hours of your life every month trying to get a response to a maintenance request, or simply get them to uphold their end of the lease agreement, do not rent from this company. read more

Every experience ive had with Fourstar has been awful. They refuse to fix things, post surprise charges constantly, and take days or even weeks to get back to you. Their customer service is absolutely terrible. Every experience ive had has been awful, all except for one leasing agent Thad. He was very helpful, kind, and quick to get back every time I talked with him. He is the only reason I changed my review from 1 to 2 stars. If you are forces to work with these idiots, ask for Thad. He's the only one who can make the experience bearable. read more

these people suck so much they dont fix anything and their rent system is so messed up i hate them more than anything

Avoid renting from this firm. My experience is they are completely unresponsive. Be it a service issue, extra unwarranted fees billed or general questions, their lack of response is astonishing. Out of frustration, I sent an email to GM Bridget Rolles and copied the owner Caldwell Sulivan on 8/24/21. No response, so I followed up on 9/7/21. No response, so again with a note on 9/27/21. It's 10/4 and no response from either the GM or Owner. Pathetic. We documented the condition of the property we rented on move in day.....hardly move in ready. Trash all around the property, broken screens laying all over, dangerous cables hanging down from roof.......just plain filthy and this, right after we got the keys to move in. I have video documentation of the move in condition in anticipation of false claims to keep our deposit at the end of the lease. Avoid properties managed by Fourstar at all cost! You would have to try really hard to be this bad. read more

This management company is absolutely awful. Avoid at all costs. They have a near monopoly on housing on the hill. Use boulder townhomes or Boulder property management. The staff here are snobby and not very helpful. I will always tell people not to rent from four star. read more

Four Star Realty - Be prepared to pay up to $200 in extra unexpected Fees. Our apartment complex ended up paying about $2000 extra for each unit during lease. - Property Management Near Me - Boulder, Colorado

Having moved to Boulder, I got lucky at first and didn't rent from FS. I had heard several horror stories but didn't think they could be true but I was dead wrong. Actually renting from them has been it's on horror story. Not to mention the house was absolutely filthy when we moved in as well as the stove had no burners. read more

Avoid this company at all costs. They have zero regard for tenants and exist only to maximize gains for property owners. They know the tenants, mostly students, are transient. They will nickle and dime you for everything. Charges everywhere and service non existent. Zero Stars is what I give them read more

They only return e-mails when wanting more money. They sold the last property while my son was renting - and didn't bother to give the check list to the new property managment company. In addition, the kids all had to move out over break, so they could remodel the kitchen - and they didn't want to give a discount on rent. New place has mold - so bad they couldn't move in for an extra week. The property is for sale and the mold is still there. Horrible managment company. read more

These people genuinely deserve jail time... like every single person that is even affiliated with this company. I have never been so disrespected and ignored. I would even go the distance to say that over half of the properties managed by this company do not meet minimum living requirements. I found electrical lines knocked down in the yard upon returning from a vacation and was at 4Star 5 minutes later to let them know about the issue. It is now 4 days later, lines still laying in the yard, and I've been told that it is somehow my responsibility to handle this. This is grounds for a lawsuit. read more

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To start, Aaron Paul Mumford deserves jail time. This cockroach lives in a lovely $650,000 house in a brand new neighborhood in Denver while deceiving and robbing naive college students who just want to find decent housing. Track 04 on The Dead Kennedy's album "Fresh Fruit for Rotting Vegetables" covers all/most of the issues you will encounter on your adventure (or misadventure) from renting through Four Star. Don't expect much of your security deposit back either. These maggots will take as much of it as possible and will ignore you if you try to confront them about it/ get more money back. Expect Four Star to charge you $1000+ for a "re-painting" even when it was "re-painted" the year before. My roommates and I had strong reason to believe that Four Star was using made-up companies to pretend that they were servicing our house once we moved out, like painting and cleaning etc, and charging us phony bills! Incredibly unprofessional/ borderline mentally handicapped maintenance workers who will remove a broken door knob and never ever come back to put a new one on. MOLD growing underneath the kitchen floor panels. No amount of maintenance request emails will get them to care enough. You might as well just live at a hotel for a year, I'd imagine you'd be paying similar monthly prices but with superior service at said hotels. THEY LITERALLY WANT YOUR MONEY AND DO NOT GIVE A GOSH DARN ABOUT YOUR HOUSING ISSUES ONCE THAT MONTHLY RENT MONEY COMES IN. STEER CLEAR OF THESE MONKEYS AT ALL COSTS AND DONT LOOK BACK. read more

Absolutely awful experience. Got charged $477.30 for a fence they said they completely replaced including new posts, new foundation, and new paint which they did none of. When we moved in the fence leaning down and rotten. The maintenance guy came in and put two nails in and left. Have been trying to talk to the maintenance team and was put on hold for twenty minutes until it cut out. Don't trust this company with your property, there are plenty of other property management companies who will do a much better/honest job. They are known overcharging their tenants for bullshit charges. read more

Due to supply in boulder i've lived with them twice now. they never fail to be the shittiest company in existence. Just moved into my new place with shared washing machines. since my first use with the free machines they have replaced them with smaller machines that now cost money per use. they also have increased parking cost as well as all the other rent services. read more

Blatant criminals. STAY AWAY! It's better to be homeless than deal with these (*&#(*@# They even had to merge with another company recently because the brand was so tarnished, they had to split the RE sales and PM functions into two units just to compartmentalize the reputation they've earned. I'll spare you the details. But know that I've been a landlord myself and I'm a perfect tenant. This wasn't some drunk college rental, either, this was an expensive, high-end condo. Four Star is the most ethically disgusting group I've ever encountered in 15 years of working in real estate. They lie, steal, break the law, break contracts, and try to pin the most insane stuff on your security deposit. read more

Not sure how this company is allowed to manage properties. Jail for 4star! Called to ask a simple question and Joie or whatever her name was answered the phone with an attitude. Rude! Always a problem with them. Definitely sus and rude. I feel like it's not hard to do your job. I would probably have an attitude too if I ended up working for a money muncher company that doesn't care about anything else. read more

Third time posting & they keep deleting. Just trying to let the community know these people are the worst. They never answer phone calls, emails, and come days/weeks later after you request to have something fixed, even if it's an emergency. read more

Four Star Realty - An actual representation of four star before they decided to delete the picture of sh*t on their review page. - Property Management Near Me - Boulder, Colorado

We have been renting a unit in Boulder for 2 years. In December we had a flooding issue which caused severe mold, flooring, kitchen damage and basically ruined the entire first floor of our unit. It was not resolved for 2.5 months and we were unable to use kitchen, downstairs bathroom or living area. 4star only reduced our rent by one third for those months. There have been two sewage leaks since which covered our entire downstairs floors in raw sewage. It took the company 6 days to send out biohazard to clean up our living area and in this time the floor was covered in maggots. They used our towels to clean up water. It was a main sewer pipe and had nothing to do with us misuing toilet. We have since moved out one month early as we couldn't live in unsanitary conditions any longer. The rental company continues to say that we owe rent for this month. This is a rude, irresponsible and fraudulent company. We highly recommend NEVER renting from them. read more

Four Star Realty - Property Management Near Me - Boulder, Colorado

Garbage. Scum. Trash. Words to describe both the company and the people who work there. Inexperienced realtors right out of college looking to gouge your wallets out to make a quick buck. The company also practices customer service with similar values, whatever it takes to get your money and stack fee upon fee on your bank account with no forgiveness. If you sign with them know who you're signing with, good luck... read more

I have lived in a Four Star managed property in Boulder for two years. "Errors" in their systems have led to them overcharging on rent month after month, and each month they said sorry, we will remove the charges but then I got charged again the next month. Took 5 months and hours of my time to fix. Even worse, for a total of 3 months, a fire sprinkler alarm directly next to my unit has been beeping every 10 seconds (24/7) loud enough to render one of my unit's bedrooms unusable and I have to use earplugs to sleep in the other bedroom. I have reached out to Four Star well over a dozen times and their typical fix is to send someone out to mute the alarm for 48 hours, or to not do anything for two weeks. This is an alarm on the fire suppression system for the entire building! Do not rent from Four Star! read more

This is the worst rental company ever! Whether your considering renting through 4star or using them as the property management company to rent out your house, spare yourself and don't deal with this awful company. I have lived in my house rented through them for 4 years, every spring the room floods with snow melt or rain. 4 star not only refuses to fix the leak, but fail to bring towels or any sort of help. I am using my shower towels to clean this leak and it's not enough. I have no idea how this company is still in business they are the WORST!!!!! read more

I wish I could give them 0 star because that's what they deserve. We rented with this company for 2 years and I listed out what have happened in the past 2 years between me and them below. I know that they own almost all the properties in Boulder so it's hard to avoid them. If you ever rent with them, please record a lot of videos and pictures when you move in and after you move out. If they try to charge you large amount of deposit, please keep all the evidence you have and seek legal help as soon as possible. A lot of the things they're doing are totally illegal and they will concede if you can actually stand up for yourself. Our experience with the first place we rented with them: -- The room was a MESS when we moved in. They always charge their tenants cleaning fee when they move out but the place was not cleaned AT ALL when we moved in. -- The carpet smells like somebody has peed on it and it took them more than a month to replace the carpet. -- The handle on the oven was broken and they never replaced that for us. However, they charged us $300 to replace the oven handle from our deposit when we moved out. I agree that it was our own fault to rent with them again. Here's some information about our experience with the second place we rented with them: -- The apartment is advertised to have a AC unit inside, but the AC was broken when we moved in. We asked them to replace the AC on the move-in date. Same situation with the carpet happened again, it took them almost 6 weeks to replace the AC for us. They promised us that they will compensate us for the time that we had to live with a broken AC, but they never did. We insisted times after times and we got very exhausted so that we didn't follow through. We have never received that compensation from them. -- They mentally abused me almost every time when I tried to call their customer service. There were sometimes people talking nicely to me but more often than usual, problems won't be resolved. There were several times their customer service people will just kept talking and talking about their company policy and how they are always right, and ignore my complain and did not let me finish my sentence at all. When I ask if I can speak to their manager, or speak to a different person, they just told me a hard "No" and repeating what they were explaining before. In general, I have no idea how they could survive. One time we ended up sending them a legal letter with all evidence we have comparing the apartment before we moved in and after we moved out. They ended up refunding us most of our deposit. During one of our conversations with them, I also requested to have the whole conversation recorded on my phone just in case if there's any discrepancy happens in the future. So, if you rent with them, you need to be aware that you're not dealing with a group of reasonable people or a reasonable company that obeys the law by default. Stand up and defend your own right as a tenant. read more

I would give minus 1 star if I could. For everyone who's getting robbed by FourStar this is what you can do: 1. If you are A CU Boulder student or were a CU Boulder student during your lease with FourStar, you can receive legal advice. 2. Send FourStar a 7 Day Demand letter stating why you think you are getting charged wrongly. They have to reply within 7 days. 3. If the outcome is not fair, you can sue them in small courts where lawyers are not allowed. You just need to make sure you have proof. read more

Terrible property management company. They have charged me for things that I haven't even done. Like the removal of large objects from outside our building. The paint in my room had multiple damaged spots as soon as I moved in, which I assume they will try and deduct from my security deposit on my move out date. Our front door isn't even plum and has a huge gap underneath it, allowing all our heat to escape during the winter months; causing our electric to go through the roof. Drain cleaning fees are a whooping $150. They have painted over all the faceplates in my apartment, which I have now replaced. Their response times are below par. They will never fully listen to your claims or side with you. I am very disappointed with their customer service. I'd expect better for a company that owns such a large amount of properties! read more

Buyer beware. Do not work with this company or pay the price. They lie about everything at every turn.

Completely unreliable. I had an appointment to go see a listing no one even showed up. Never met anyone in the boulder that has had something good to say about four star. Very unprofessional and complete crooks. They will charge you for just about everything. Honestly, one star is a generous review. Do not use! read more

Just to let you all know...things got worse with Four Star. Much worse. We were part of a larger house on the hill and 11 families had to hire legal counsel and fight Four Star for our collective $20,000+ deposit back. And let me tell you what we found - Four Star VENDORS fraudulently billing for work that was NOT done. Their cleaning company charged us for cleaning on the day my son's professional cleaners were at the property. We were charged for replacing flooring and carpeting when there was normal wear and tear. We were charged for garbage removal from what the previous tenant left AND we were charged for a $13,000 water bill - when Four Star knew there was a leak on the property (they review the bills and tenants pay them a $30/month bill review fee). We submitted all our documents and complaints to the Boulder County District Attorney's office. An investigation was begun in 2020 and is on-going. If you have had problems with Four Star submit your complaints to the Boulder DA's office. They hope to compensate people for their loss(es). https://assets.bouldercounty.gov/wp-content/uploads/2019/02/2019-complaint-form.pdf Sadly, my son rented another Four Star property after this one bc it was his fraternity house. That got flooded because of a pipe break and Four Star was forced by the State Health Dept and Building Dept to stop ASBESTOS remediation while the kids were living there! They reluctantly paid for hotels. And this was the point where Four Star GM Aaron Mumford left. I will never send another child to CU Boulder. The rental situation with Four Star ruined our parental experience there. It was awful and I wish CU Boulder would partner with the Boulder City Council and DA's Office and demand that Four Star stop its negligent and fraudulent business practices. If you rent from them: DOCUMENT everything in writing/email, photos and videos. Videotape your toilets clean and flushing, smoke detectors, kitchen disposals working, etc. because they will say those items are not working and charge you for it! read more

All of the other 1-star reviews resonate with my experience very well. To list a few issues that I had when renting from Four Star On the Hill (not to be confused with Four Star Realty, which is managed separately): -No properties are what they seem, and expect that NO PREVENTATIVE MAINTENANCE HAS EVER BEEN PERFORMED! Our property, and many others listed in other comments had issues that you couldn't see in the walkthrough. Don't expect any support dealing with those issues or regular maintenance while the property is in your care, and expect to be charged for those issues (even if preexisting) on your way out -RAW SEWAGE leaked into our basement, coming up through a drain in the floor. The basement was billed to us as a living space and it took them 3 days to even come out to look at it, and a week to do something about it! When we told them about our damaged personal items, they basically said "tough luck" and offered us $20 to replace hundreds of dollars in SEWAGE-STAINED FURNITURE. They also DID NOT REPLACE THE CARPET AFTER THIS, making that space unlivable -Four Star on the Hill TRIED TO BILL US FOR ALL MAINTENANCE PROJECTS PERFORMED WHILE WE LIVE THERE! Raw sewage leaking through the drain? Charge them for it. Floors literally falling apart and causing tenants injury? Charge them for a new floor. Basement walls damaged from the sewage? Charge them for the basement wall and painting project. Back yard barren, as it was when they moved in? Charge them for it. We declined them every single time and argued against it -KISS YOUR SECURITY DEPOSIT GOODBYE as others have said. Because we declined to pay for all of the maintenance and upkeep projects that FourStar completed, they gutted us on our security deposit! If you're already renting from Four Star on the Hill, I'm sorry. If you can avoid it, PLEASE AVOID IT! They are an incredibly predatory landlord that understands what they can get away with, since pursuing a lawsuit is too costly for most students and Boulder residents. read more

We have lived at a four-star property for a year now. And I am appalled. DO NOT lease with this company. When we first moved in the place was incredibly dirty, the water ran brown and the shower handle fell off in our hand. The heat did not work, and it took months for it to be fixed. When it was fixed, they did not inform us that someone was coming and the maintenance man refused to leave even though I (a girl) was home alone and very uncomfortable. Our water has been shut off multiple times with little notice. And the place is falling apart, including the lighting fixture in the kitchen fell on my head. Currently, there is plastic over all of the windows, and we have no air-conditioning so you can imagine how uncomfortable it is in 97 degree weather. They do not pick up the phone and are incredibly rude to their tenants. They will try to fine you for everything, so make sure you keep a clear record. AVOID AT ALL COSTS! read more