If you are looking for a college home near the University of Denver (or any where else that Four Star manages), please try your best to stay away from Four Star. As a resident of 2 years at my Four Star rental property, I have experienced mediocre service throughout my time but nothing TOO atrocious (so for that I award 2 stars)...but nothing has been as bad as the experience my roommates and I have endured this last week and a half. ***Here is a list of major complaints that I urge you all to check out before even considering renting a home with Four Star (beginning July 7th, 2020 through the current date): - No notification of workers being on our property for extended periods of time (unidentified individuals with unmarked vehicles). As a house full of women, this is an extreme safety concern - Resident's car was asked to be moved, then blocked in and covered with sawdust from the trees that were removed. This was destruction of personal property - Portion of the fence that is facing the street was down for an entire weekend, exposing all of the residents' personal items in the backyard while residents were out of town, and now the entire fence is down leaving the entire yard exposed. - Emergency line was called multiple times regarding these issues with no solution - All of the sheds were destroyed on 7/14, but residents were not notified and still had personal items in the sheds (Pots, tools, benches, a small grill, and pool toys). - Personal items (tables are covered with tools, tarp is under a pile of wood, and tables/chairs have been used and dirtied) have been used by the workers without the residents' consent - Zero communication from Four Star via text, call, or email to prepare residents that workers will be on the property. This is a major safety concern. - Multiple emails with zero follow up - Multiple calls/messages with zero follow up - Residents were able to contact a Four Star rep on 7/13 regarding the emergency complaint (fence + AC), but no follow up has been given from Four Star in over 48 hours. - Resident was able to contact a Four Star Leasing Agent (Cody, he was lovely) on 7/13 regarding the fence, and he said it would be fixed on Monday or Tuesday. No follow up has been given since. As reliable, respectful, and responsible tenants, we expected and deserved better than this treatment! Cheers. read more

I didn't even move in I signed the lease I was told all the good stuff Only to come to the property to find out It's a smoking community There was dog excrement all over .. Documented it from a Tuesday through a weekend and you would think on Monday there would've cleaned up The cigarettes at the pool under the tables, the surrounding neighbors, porches debris. It looks like a hoarding situation. The amenities didn't work. She even bragged about the Starbucks, coffee and the heated amenities. Can't imagine what all of the other people who sued have been living with and going through with this company Do not do not do not do not do not sign a lease and rent from these people .. They treated me like absolute crap It didn't have to be that way Feel free to message me read more

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I would avoid renting from Four Star Realty anywhere! I My building was taken over by this inept, greedy company a couple years ago from previous Management--and since then I've had nothing but issues trying to pay my rent. What angers me is that I never CHOSE to rent from them. After having constant problems with their payment system I had to look them up. And you guessed it - multiple reviews over the years about how they do this with all their tenants on all their properties. It's as if they set it up on purpose to be as confusing as possible so they can make you pay extra fees. They make you use this app called RentCafe to pay your rent through, where you have to do an auto pay on EVERY SINGLE tiny item of your rent, (trash fee, electric fee, administrative fee, etc) But they always manage to slip in an extra fee that they say you haven't paid (instead of rolling it into your auto payment like any other company does) and then they gouge you additional fees over that accusing you of not paying rent! I've had notices practically EVERY OTHER month saying that I didn't pay some random rent balance of $50 out of nowhere (for example). They set it up so it's extra confusing. They move the goalposts every month it seems so they can add in an extra aspect of rent you owe when it all should be automatically covered in your auto payment to make extra money to feed their greedy owner. To me this is absolutely fraudulent. It shouldn't be so difficult to pay rent. I've never had any issues paying rent with any other apartment leasing office outside of Four Star Realty. They gouge their tenants anyway that they can. If anyone has had any issues with paying rent with Four Star Realty you should look into talking to lawyers. I'm on the verge of putting this company on blast. Avoid ANY properties that are managed by Four Star Realty. Oh and on top of that - they NEVER answer their phones, and don't even have a voicemail where you can leave a message- probably because they know they'll have to deal with angry tenants who are fed up with their fraudulent rental system set up to gouge their tenants with any "fees" they can con out of them. Absolutely ridiculous. read more

We suffered an unexpected family tragedy --- the staff were very compassionate in the circumstances and released us from our lease early. They deserve a lot of kudos for doing the right thing. In my experience they weren't just another big company trying to make a buck. My family and I sincerely appreciate their kindness and fairness during this difficult time. Thank you. read more

Great company. We were trapped in a Sunnyside mold invested basement Frankenstein apartment and couldn't sign another lease. Sadly wanted to work with this property manager. read more

We were one of the original CU Boulder families that sought legal action and notified both the Boulder DA's Office and State AG office about Four Star and their practices back in 2020. After two years on a Four Star property I told my son there was NO way he could rent again from them. His senior year he rented from Boulder Property Management and it was a dream! Four Star will charge you erroneous fees, bill you for post lease cleaning and the cleaning company never shows up, bill you for capital improvements to the property and withhold thousands of dollars in security deposits. We got billed for a $12,000+ water bill. I came back to this site to see the reviews an if anything improved since my son graduated. Nothing has changed! They are still doing the same things. DO NOT RENT from this company. read more

My wife and I have been living at Reed Street apartments for almost 2 years now , and they have done a great job of cleaning up this place and making sure everybody's happy . The new manager Desiree is an absolute angel and definitely takes care of your needs and listens to you . I highly recommend using this Realty Company and don't know why so many people give it bad reviews , I would give them more than five stars if I could me and my wife are extremely impressed with the service we receive read more

My daughter and her roomates moved out of their Boulder rental in August and are owed $15,600 in security deposit, but this company is so corrupt they send the check that is not cash-able, and then never return any phone calls or emails. Whatever you do, do NOT live in a Four Star house or apt. read more

I am in the process of having them investigated....AGAIN!! They are the WORST management company I have EVER rented from!! Nickel and dime you, hidden charges, false advertise, OVERPRICED rent, do not inspect units prior to tenants moving in and then take weeks to get anything fixed...I had to threaten calling the health dept on them several times! read more

https://www.dailycamera.com/2024/01/09/four-star-realty-colorado-attorney-general-settlement/ Watch yourselves people. They are fricking theives and fraudulently charge students who then have parents to pay. They are unresponsive and totally slum lords. The $1 mil fine is a drop in the bucket of what they steal every year from students. It's reprehensible read more

Worst company ever. Flooding in home and after four months there is debris and no baseboards. Response time is usually a week. They don't take credit cards to pay rent!! Tell tenants stuff has been done when it hasn't. Avoid! read more

Four Star Pretends that they are attentive but are actually the worst company. They try to rip you off for everything, they are trying to make us pay an electricity and gas bill from the month before we lived on the property which makes no sense! They also promise one thing and then retract their statement on that! Also, promise to fix things, and doesn't come until you email them for the millionth time. Sent men to our house to fix things until one in the morning as a house of many girls which is so unsafe. Also does things but doesn't finish the jobs for weeks and doesn't give any compensation! read more

I wish there was a way to provide negative stars. 9 months without heat, layers of ice on the insides of our windows. We had to file a BBB complaint and then shortly after they finally cleaned the ducts though that did not fully fix the problem. They then rented the unit to someone else without ever telling her the many issues with the apartment that have not or can not be fixed. Another unsuspecting tenant taken advantage of. Now there is a leak in the basement that has been happening multiple time a day for a month and the building stinks of mildew. When I say leak I should clarify: it gushes and sounds like a waterfall. It's sad that they collect rent but provide no actual management services. Whoever owns the building and the tenants deserve better. Multiple outside sources confirmed that fourstar's file of complaints and legal woes is the biggest at the Boulder courts. They should be shut down read more

Literally the worst company and service possible, particularly Casey and Eric. Two very unreliable and incredibly nasty people to deal with. It is the second apartment I have rented for my son, a Boulder student. If there is any way to stay away from this company, please do so. We have had nothing but problems with them not fixing things on time, keep an overabundance of deposit, charging significant late fees for very small balances due to the complexity of their payment system. STAY AWAY from them if possible. Four Star is without a doubt one of the nastiest, worst managed, unreasonable and unhelpful companies I have ever dealt with. I have very very rarely ever written a bad review for any type of company. But Four Star is literally the worst! I have unfortunately had to deal with them now for 3 years. Thankfully it is the last year. read more

They will take all your money. Snatch every cent from your deposit even if you are a model tenant. They are CRIMINALS. They have been taking tenant deposits for decades and they still aren't accountable to their horrible customer care. Because they don't care read more

The literal worst! I had the displeasurer of dealing with Four Star when my daughter was in her final year at CU Boulder. I had heard the stories and been given all the warnings, I knew about the multi-million dollar law suit that Four Star lost for being as sketchy and deceptive as they are. I of course anticipated an issue come move out with our deposit. We received a very small portion of our deposit back, and were told that our utilities ( a payment that is built into the rent and pre-calculated based on prior tenant costs) was almost $4800 more than the utilities fund they had set up for the property. I asked to see the utility statements, I was instead sent a spreadsheet of sorts of all the costs and could clearly see that there was a pipe burst or leak that increased the water bill for 3 consectutive months (unbeknowst to the tenants) that resulted in monthly costs 10X the norm. We were never notified, we would have no idea since we don't monitor those bills and leave it to the 'property management' company to catch and resolve. Not only did they not catch it, they didn't report it to Boulder Water Utility within 90 days for which the utility company would have potentially made an adjustment..then that oversight and those missed and mismanaged fees and costs were passed on to the tenants. I called the city and asked to speak with a mediator that deals with Landlord, tenant, property management company issues and she told me that Four Star will bury it under paperwork, you won't get recourse until the next class-action..for which I added my name to the ever growing list. If you go with Four Star, expect near unlivable homes that are falling apart, have not seen a free coat of paint or a deep clean likely in years, most have rodent issues and smell of mold, no customer service, no care given to the tenants or owners and to flush your deposit and likely a lot more in nickle and diming fees down the toilet. Avoid at all costs, go with Boulder Property Management instead! read more

Beware of bait and switch! Show you one and claim they're all the same. When move in comes, your furniture won't fit. Different layout. If complaining, your car is booted while still viewing the apartment you're discussing with management as a "switch" . read more

Rental unit showing. Agent confirmed, then did not show up, so not a reliable company. If you read through the ratings you'll see Four Star is involved in litigation over security deposits. They were self-righteous and rude when I contacted. Read the other one star ratings to get a frank assessment. According to the Denver Post, four star agreed to nearly $1 million to the Colorado Attorney General's Office after illegally billing tenants for standard apartment services like repairs. They would do everyone a favor if they went out of business. read more

RUN, DON'T WALK...AWAY I have lived in 5 cities in the past 15 years and this is the absolute worst rental company. I had a massive pipe leak in my ceiling and I basically had to take care of the issue myself. My apt was unlivable and I never got a credit or anything for the WEEK I couldn't live there. Countless emails were unanswered and calls never returned. Worst experience. Was going to go to the BBB but I just broke my lease and couldn't get out fast enough. read more

The most dehumanizing group of people and the worst kind of corporate greed. Look at all the awful reviews and trust your gut. Wish I could give this place zero stars. It is impossible to reach anyone for anything at all, and if you by miracle do, the answer is always no. They try to nail you with the fine print in the contract- it's like a game of gotcha for them. Scary. Don't know how they can treat college students this way and sleep at night. Run from any and all apartments managed by this company. read more

Slumlords. Extremely cheap penny pinchers who Will find a way to keep your deposit, and will Never actually fix a single thing in your apartment building. My place had broken A/C on my entire floor for the entire time I lived there, including the summer. Management never did fix it, ever, and they haven't to this day. (they lied, saying they "couldn't find a repairman". in Denver. for a whole year.) Another floor has toxic mold, but they lie about that too, and don't even tell me residents looking to move in! It's been months and they still haven't even acknowledged it exists, because then they have to fix it or stop renting apartments or whatever. Last I heard it's still there. And despite all this, they raised rent for the entire building by like $250, just this year alone. What for? WHO KNOWS. Ain't repairs, though! I do not know how they live with themselves, but for the love of god, don't choose to live with them yourself. The whole company is like this in my experience, from corporate to local. They just literally don't care about anything or anyone, except money. Stay away. read more

No stars not an option Worst property management company ever Corporate owned companies get away with murder compared with mom and pop landlords FEES galore and terrible customer service for their accounting practices and lack of transparency or accountability Prey on college students and threaten students with fines and attorneys fees by avoiding in person meetings or email and phone calls conversations AVOID AT ALL COSTS read more

These people are just vultures, trying their best to squeeze every penny from you without fulfilling the responsibility of a land lord. 1) you need to pay 50 dollars to park your cars outdoor. 2) you can't pay rent with check, and on the online portal they charge you $5 in addition to the rent in each payment. 3) they charge you $25 bucks to fill in your address to return your deposit; and after two months they still haven't returned mine. 4) the apartments have very bad ventilation. Air just don't flow there. it is a nightmare in summer, coz the thing they call AC blow hot air in summer. 5) the stairs are very rusted. the landscapes was never maintained -- plants are either dead or dying. read more

Daniel is AMAZING! We scheduled 1 tour and he made time to show us 4 units instead of just the one. He really gave me hope and definitely help trying to find something in our pricerange and liking. He was extremely professional and very knowledgeable about available units/pricing etc. He is our hero of the day ! I highly recommend him and would give him more than 5 stars ! read more

Takes advantage of first time renters. On top of our monthly rent and utilities, we were paying an extra $400 a month on average in just fees from four star. Be prepared to pay at least $4,800 more than your lease states. Even if the deduction from the security deposit is minimal. read more

Lawsuit for illegal charges is long overdue. Finally the state will assist if they are overcharged. Normal wear and tear, which includes nicks on the walls, occasional carpet cleaning, plumbing etc repairs are the landlord's responsibility! Tenants need to read their lease, ask for receipts for repairs and know Colorado warranty of habitability. My dad was forced to live with raccoons in her attic for months ( illegal) because the roof needed replacement. They chewed wiring and could have caused a fire. I had to find the CFO before any action was taken. After a 3 year lease in another apartment we were charged for complete repainting. We throughly cleaned and were still charged for 8 hours. All cheating. read more

So unprofessional and a scam of a company. They took my son and his friends to actually look at houses that aren't even available and already had leases signed. WTH? When my son asked why they would waste their time and even show them these houses, the agent just shrugs his shoulders and said "I don't know." Then, my son went into the Four Star Office and the office lady was so rude, totally clueless and had no answers. What a joke! He said the office lady was on drugs and had no clue what was going on. Stay away from this company! It's just so sad that they are taking advantage of college kids who are trying to find a place to live next year and who have the money to pay for it! Disappointing and unethical. read more

Avoid renting from these people at all costs. My son and his classmates are renting a basement apartment in Boulder managed by this group. Two things: 1. It was advertised as a 2 bath unit. The high stress process to find rentals in the Boulder area is purposely made to avoid actually seeing the unit. After signing the lease and moving in, they found only ONE bathroom. When they complained, F-Star removed the listing from the website that said indicated two bathrooms. The boys had a screenshot of the original listing. F-Star accused them of photoshopping it. 2. On May 11, the boys came home to find that the sewer backed up into their apartment, flooding one bedroom room and the entry hall, thus making the SINGLE bathroom unusable, hence the apartment unusable. To date (one month later), the bathroom is still not re-assembled. Four-Star has been unresponsive to our calls and emails and continues to demand rent. We have two full month's rent as a deposit. If you are a BUILDING OWNER needing management, or potential renter seeking space, avoid Four-Star at all costs! read more

Four Star Realty And Property Management - Real Estate Agents Near Me - Boulder, Colorado

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God awful realty agency. Listen to these reviews. I am currently renting from them and they couldn't give less of a shit about their tenants. We can never get ahold of them, leaving messages on the machine, with the secretary, emails, and even going in person, our property manager is NEVER THERE. Report your maintenance issues but don't expect them to fix it. We reported that our dishwasher was leaking a quart of water onto the floor every other time we run it. Took weeks to get ahold of them, we're told a maintenance guy would schedule a time with us sometime. I got a call from a random number registered in Georgia while I was in class, which I did not answer. Turns out it was the maintenance guy who still decided to show up unannounced while my oblivious and confused roommate was home alone. He claimed there was nothing wrong with it and left; a week later we get a charge with the description saying it was fixed. When we went to talk to someone in person, it was explained that we were charged "because it was not broken" and we had to pay for the trip. It is still broken. We then rescheduled another maintenance visit for last week, within a certain time frame on a specific day(& confirmed the day before).HE NEVER SHOWED UP. No call, no email, no message. We have still not been able to get ahold of FourStar. Bunch of useless cocksuckers that probably got their credentials watching a YouTube video. No matter how much you love an apartment, it is not worth it. They're real nice and totally available when you're trying to lease, but as soon as you sign they ignore you completely. read more

Four Star? More like ONE star. ‍ My invoice is the most sketchy one I've ever received. I am writing this review well after the half-a-year-long process of cutting ties with this agency. I had rent charges showing up on my account after my lease with them had ended and I was moved out; they kept my account active to hide charges on into the following year. Not to mention they disabled my online account so I couldn't see this was happening except through my online banking app. I had made every payment on time, no damage to the space, no noise complaints, etc. They charge hundreds for painting even after you scrub the walls clean before leaving. Instead of expecting some of your security deposit back, be ready for a bs charge somewhere in your invoice around $200-$800 from people I've talked to. read more

Sigh, I'm sure adding another 1 star review will not change much but if it deters at least one more person it was worth it. Long story short; this company is unreliable, unresponsive, and communicationly inept....to name a few. The amount of altercations I've had since I've moved here (3ish months ago) is astounding. Renters beware. read more

Oh lordy- if you can go with ANYONE else. The amount of small fees they try to add is insane. Our first couple of weeks we would constantly be putting in maintenance requests and they would send someone, they would not fix everything, just for them to have to come again the next day! If you do not have a direct email for someone-best of luck getting ahold of anyone. They do nothing for pest control and had us try and figure things out on our own for over a month with a mice problem. People came out 4 times for this before something actually happened. read more

This is the worst company I have ever dealt with! If you have another option to go through when renting g your child an apartment in Boulder, DO IT!!! When she moved in the place was very dirty. I spent hours cleaning it. She had a wasp nest outside her front door that they took weeks to remove. Any problems she had took a huge effort to get them to address. We still have not received our security deposit back, she moved out it August, and they deducted over $1300 for cleaning/paint/rekey. She left it better than she found it. Be aware! Stay away! read more

Another 1 star review! Read all of these reviews and save yourself the hassle. This review is for Point at Biscay in Aurora that works with this Four Star Realty company. These folks are unreliable, unresponsive, and are never in the office!! People cannot even request for unauthorized vehicles to be towed as the complex has rules regarding the request for a tow. So if they are never in the office, and they are the only ones that can report for towing WHY AM I PAYING FOR PARKING THEN?! Most of the townhomes are VACANT (makes you wonder why? Until you read these reviews). The property is littered with dog poop, trash, and overflowing bins. They have recently "discovered" that tenants have been not paying a maintenance fee THAT THEIR ACCOUNTING missed (not the tenants- their problem and the tenants suffer!!) . I asked the mailman about if he knew the office hours and he said "they put a mailbox in because they don't go to the office". There is no after hours security line and there are "interesting" individuals that roam the complex at all hours. I cannot wait for this lease to be up, this is absolutely ridiculous. Save yourself the headache stay away from this company and the complex "Point at Biscay" read more

This company does not even deserve 1 star. Upon moving into our home, everything was extremely dirty, we had two broken windows, a broken door and were missing multiple fire alarms which is a safety hazard. We have filed numerous work orders and have received zero response. Things have escalated to the point where we have had to hire outside workers to help repair our issues. Absolutely unacceptable. Do not lease a house from this company. read more

If I could give Four Star zero stars, I would. What a TERRIBLE company. Renting with them was the worst rental experience that I have had. Just to echo others below.... - If you rent from them, know that your unit will NEVER be maintained. It took days to respond to significant maintenance issues in my apartment. - Get ready to kiss your security deposit goodbye. I lost 50% of my security deposit due to cleaning charges -- when I had left my unit spotless and ready for the next tenant. I am so glad that Four Star is out of my life and would not wish them on another renter. Stay away!!!!! read more

I'm more than convinced the good reviews for Four Star are fake. They are far and away the worst company and possibly the worst people in colorado. i have lived in my unit for five years and can't get a simple leak fixed Becuase the company is too cheap to call a plummer - mind you during the pandemic, they raised my rent and charged me a building maintenance fee for the new lease. The building manager told me the one maintenance guy for this building died and hung up on me - in what was the most unprofessional and desperate attempts to excuse being terrible at their jobs. I wish I had just moved when I had the chance. I just I wis I ha d lol read more

if I could give 0 stars I would. Aaron/Erin in the office on the Hill has an ego the size of Texas and will actively work to be unhelpful when you do have the unfortunate luck to get him to answer the phone. I live in one of their properties currently and today after the property manager called the cops on me AFTER I reported to her that my car had been broken into, I was further disrespected by Aaron/Erin. The only helpful person I've encountered so far is an Asset Manager named Rebecca and she doesn't ever even deal with clients! I find it absolutely hilarious that they have all these 5 star reviews right in a row in about a week's time sandwiched between TONS of 1 star ratings. something to think about. *pro tip: DO NOT MOVE INTO ANY OF THEIR PROPERTIES WITHOUT HEARTY RENTERS/PROPERTY INSURANCE. Actually, it's worth it to just NOT move here. I can't wait until we can leave. A. HOT. MESS. live in a cardboard box down by the creek. your things will be more secure and you'll have better management than anything this joke of a business has to offer. read more

I have lived in a Four Star managed property for two years. "Errors" in their systems have led to them overcharging on rent month after month, and each month they said sorry, we will remove the charges but then I got charged again the next month. Took 5 months and hours of my time to fix. Even worse, for a total of 3 months, a fire sprinkler alarm directly next to my unit has been beeping every 10 seconds (24/7) loud enough to render one of my unit's bedrooms unusable and I have to use ear plugs to sleep in the other bedroom. I have reached out to Four Star well over a dozen times and their typical fix is to send someone out to mute the alarm for 48 hours, or to not do anything for two weeks. This is an alarm on the fire suppression system for the entire building! Do not rent from Four Star! read more

If You Value Your Home, Don't Hire Four Star To Manage It! When we hired Four Star to manage our home in Boulder, we did not know that we had put our investment at risk. Our rental manager had stated that Four Star would do a thorough inspection every year, and then repair whatever needed to be attended to at that time, as well as in-between. Sadly, that was not the case. We live out of state and traveled to Boulder to personally inspect our home in-between renters. By the time we arrived, our home had already been shown to several prospective families. When we walked around the exterior, we discovered two baseball-sized holes under a window that had been caused by flickers. Our rental manager, who was with us, literally said, "Oh, I didn't notice that!" Needless to say, we were shocked! Holes that large take a long time for a bird to create. Had we not been there to find them, water damage might have occurred. (We had the holes fixed, and thankfully, there was no water damage!) In addition to the holes under the window, our home had not been cleaned after the last renters, and the kitchen, especially, looked awful. Additionally, the wall paint needed touching up throughout most of the house, and the kitchen cabinets were badly marred. And yet it was being shown to new families! We quickly fired Four Star as our property managers. If you value the investment you have made in your property, don't hire them! read more