Great company! Honest people and fair prices…read more If you're anything like me, you hate shoddy work, and in the home remodeling industry, there's a lot of that. I would rather pay a premium to ensure it is done right and the quality is there. SumZero does that and more. We called, and within a day, they sent one of their experts, Raphael G., to quote us for ductless mini-splits to outfit our home. He was very thorough, offering different options that would work for our living room and bedrooms, which are boiling and humid during the summertime. He made the process extremely easy for us to understand and was willing to work directly with our condo association to accommodate their requests. We're still waiting to get them approved by our condo association, as there is a lot of work involved in obtaining approval. However, so far, the experience has been nothing but easy and painless. I'm looking forward to having the mini-splits installed.

UPDATE: A few hours after writing this we LOST ALL HEAT DURING A BLIZZARD. No power interruptions,…read moreit is THE SYSTEM NOT WORKING YET AGAIN. Called only to be told we'd get NO help or support for two days. Our entire house is only around 55 degrees now and we can't safely leave. DO NOT USE THIS COMPANY. I am so unbelievably upset. We called Friday asking for help and now here we are, heatless with two kids home during a blizzard. ----------------------------------- I waited a long time to write this review because we gave SumZero many opportunities to correct ongoing issues that have existed since day one of installation (a few years back). Unfortunately, we continue to have persistent problems with both heating and cooling. We have two young kids and at this point it is unacceptable these issues haven't been resolved. In the summer, our back room with vaulted ceilings is consistently 5+ degrees warmer than the rest of the house. In the winter, that same room is always about 5 degrees colder. The main living areas also had issues for the first few years, struggling to maintain temperature in the summer and leaving the house humid and unable to hold the thermostat setting some days. After extensive back-and-forth, SumZero ultimately replaced the entire outdoor unit, stating we must have received a "lemon." That replacement was installed this past summer, yet the temperature imbalance in our back living room remains unchanged this winter. Separately, we were provided a mini-split for our partial basement living room. That unit is unreliable and often does not work at night. The settings are correct, we have tried power cycling and resetting the breaker, and it still works only intermittently. It has been set to 68°F for days, yet the room is currently 56°F with no warm air blowing, despite the unit being on. My husband and I have contacted SumZero countless times over multiple seasons and years. Even after replacing major equipment, we still do not have a system that can adequately heat and cool our home as promised. The heat pump system installed through MassSave has never performed adequately in the years since installation. I understand that some older heat pumps can struggle in extreme conditions, but high-efficiency systems (like one we should have received via MassSave rebate with SumZero) should be able to handle New England winters and hot, humid summers., from my research. Ours cannot do either consistently. At this point, we are exhausted from having to address these issues every few months. While the customer service representatives and technicians are polite, no one has been able to properly fix the system. I strongly recommend going with another company if you want to avoid a long-term headache. Photos show mini split remote temp set to 68 but room thermostat shows 56, this is a common occurrence. Other photo shows main house ecobee (new thermostat for heat pump unit) set to 70 (has been set to this for months) but it's only at 65 in reality and continues to go down. The back room with vaulted ceilings thermostat currently reads 59 even though it should be at 70.

I built houses for 25 years and retired . My wife and I sold…read moreour home and purchased another one close by .The Ac system in the house we moved to was bad and ultyout of condition . I was referred to B and G I met the owner Gil who came out to the new house and assessed the situation . I hired them and could not be more happy the crew is run by his two sons and some excellent experienced employees and one of his sons two very nice young men following in the family footsteps . The prices were more then fair The workman ship perfect I dont think it's possible to have a better experience. 5 stars

B & G HVAC is fast, reliable and reasonable. I can't ask for more and highly recommend!read more

Joe at Kaufman plumbing was a lifesaver when my hot water heater burst a couple of years ago. I…read moreended up getting an on demand water heater which they installed (beautifully, I may add), and I have been a happy hot water camper ever since. I also hired Joe to install the plumbing for a washing machine at my business, and when I recently had a problem with the water sensor required by my landlord, he was there the next day, troubleshooting and fixing the problem. Joe and his team are professional and responsive. I wouldn't call anyone else!!

We had a great experience with Joseph Kaufman Plumbing. After a dryer installation gone wrong (PSA…read moredon't purchase a gas dryer from Home Depot in MA- they tell you they will install it, but their drivers aren't licensed for installation), I called Joseph Kaufman Plumbing to see if they could hook up the dryer. They came out the next day (after apologizing that they couldn't do it same day) and installed the dryer in ~15 minutes. The service was excellent and the plumber was a super nice guy who was respectful of my home. Couldn't have asked for a better experience. I'll certainly be using Joseph Kaufman Plumbing for future plumbing jobs and would recommend them to anyone looking for a responsive and responsible plumber.

Terrific company! Excellent communication. Detailed description of what was needed as well as an…read morepossible options that would help. No pressure. Old-fashioned honesty and integrity. Fair and honest pricing too! Friendly and professional. There are so many dishonest and greedy companies out there, so working with Chim-Chimney was a breath of fresh air! I would absolutely use them again and recommend them to everyone! Had chimney cap installed and minor repointing.

Professional yet friendly, fair pricing, prompt, good work…read moreUse every year and will continue!

The tradesman was very professional and did an outstanding job…read more I would highly recommend these guys to anyone. Gordan was very timely in his quote and request for service.

Gordon Gauntlett and two of his team Cauy and Ryan were extraordinarily attentive and quick to…read morerespond to our failed mini splits during an early July severe heat wave. He agreed to do a temporary fix that worked great and returned soon to replace cheap defective lines from our original installer NETR. Gordon's My Dear Watson team was friendly, professional and diligent. Their price was very competitive compared to 2 other vendors, including NETR, whose quote was extremely high perhaps because they are now owned by Goldman Sachs. My Dear Watson is now our "go-to" for all plumbing, AC, heating and general repairs. https://www.chelmsfordplumberworks.com/

Professional, knowledgeable reliable for sure. Showed up on time, able to move up work to be done…read moredue to an issue. Everyone I talked with in the office Tony to Hunter answering questions I had, explained in detail what he needed to do and doing an amazing job!! You guys all rock for exceptional work!

Ian from Reliable HVAC has been excellent since the first time we reached out after purchasing our…read morenew home. Even as busy as his crew is, he always finds time to swing through to come quote a job or take a look at an issue at short notice. Very responsive, friendly, and helpful! Would recommend!

The first time I used this company for routine service of boiler and water heater they were…read moreabsolutely great and I gave them a five-star review. I contacted them again to get an estimate on a small plumbing project. They charged $99, to be credited to the project if I hired them. Again, easy to schedule online and communicate with Leila via text. The plumber came on November 12, viewed the site, discussed my project, took photos and videos, and stated I would get an estimate in about a week. I texted Leila on December 8 and December 17 to ask where my estimate was. Both times I received an apology and was told the technician would be sent a reminder. On December 23 I asked for a refund. Leila agreed to this. It is now January 22, and I have not received a refund nor an estimate, for a project I hoped to have done by now. I am now looking for other plumbers.

Wanted to schedule a routine gas boiler maintenance / inspection done (boiler is in perfect working…read morecondition). they wanted to charge me $79 (after new customer discount) for the plumber to come and give me a quote! I was able to ask them to give me an online quote (after sending details about my boiler system) and they said its going to cost $480 something (excluding part replacement)!! I mean seriously, this is ridiculous for just routine maintenance and cleanup / tuneup. I am glad I didnt pay their technician / plumber $79 come out to my place and be on the hook for this ridiculous quote. Needless to say, service wasnt scheduled.

We were extremely disappointed with the services we received. Marc was late to each appointment,…read morefailed to return calls/emails/texts in a timely manner, took an exorbitant amount of time to put together estimates (which, in our situation made it impossible to use any other service, long story). The work was completed late due to broken parts (they originally blamed our electrician for this, but then figured out his parts were shoddy). This forced us to pay extra hours to our electrician (who was great, btw) even though it was an HVAC problem. Marc left the job when there were broken parts and they were late on the deadline! He left it to his workers and did not keep us updated. It was a ridiculous show. We attempted to give him the opportunity to do right by us by giving us some amount of money off the work, but he wanted to go line by line and it was so hard to get in touch with him that we just paid him and will take our business elsewhere instead. He did offer to come back out to the house, but why would I want someone here who was so crappy at managing his company?? So weird. But, the AC works, for now...

Marc helped me get out of a big problem of LG mini splits not working when installed. Other let me…read moredown for over a month and Marc saved the day by replacing circuits that were blown on install. He was there immediately and fixed the problem right away. Thank you!