Immediate reply to my call and was scheduled promptly for the next morning. They arrived on time and fixed the problem quickly. Courteous and very professional. Will absolutely use them again for any future plumbing problems. read more

Total hack, and very rude. I just bought a home in Reading and during home inspection a leak was identified as coming from upstairs bathtub. Seller had Mark come out and "investigate" the leak just to have him determine it was "non-existent". When I called Mark to discuss my concerns he was very rude; unnecessarily defensive and insulting towards the inspector, as well as having plenty of excuses as to why he couldn't talk with me or revisit my home to meet. End of the day we closed on the home with no resolve, and now I'm stuck with a leaking bathtub dripping through the ceiling as can be seen in the pictures I've shared. Mark may have 20+ years in the business, but for your sanity and wallets sake, I'd hire an actual expert. read more

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Went on website to request a quote. Got a call back a couple of days later and got an appointment scheduled for a Saturday. Was told that Mark would call between 10-12. Never got the call. Ever. read more

I don't like to leave negative reviews, I know businesses are out there to make money and support their workers and families but sometimes I can't help it when something is this asinine. First, they were prompt both from the initial phone call and for the service call itself. The guy was polite and easy going and communication was pretty good too. But, regardless of how prompt they are or how polite they are they charged $425.00 for a little over 40 minutes of work and an $8.95 part. I don't know how they can justify this, I mean, they can't, there is nothing they can say that will make this acceptable. From my perspective, they're just taking advantage of people and it's very scummy. Buyer beware, make sure you get a quote before proceeding, lesson learned I guess. read more

Called Tango Plumbing for a heating problem isolated to one heating zone. He attempted to charge $260. per hour plus a part that was marked up approximately 60%. Do not rely on any estimates. The work took about an hour on site. It took another hour for lunch and to purchase the part that should have been on the truck. The worker arrived promptly - he was "on the bench" at the time. He asked me to ID the zone circulator and control box which I did. He then opened the relay control for that zone and after a few minutes he triggered the relay which engaged. I noted that the relay worked and left the area for him to research the issue further. In other words it worked just fine. He subsequently insisted that this was the problem and proceeded to remove the device. He had significant difficulty removing it. I had requested he leave any parts replaced with me. The part was literally destroyed. There was no change to the systems operation, which I could only determine after the worker left which he did "promptly". When I initially spoke with Mark he was courteous. When I called Mark after his employee left, he answered the phone. He was expecting a call from one of his general contracting clients. I quickly noted that the problem was not resolved. He mentioned that he had a pressing issue which needed attention which apparently means yet another unhappy client. He said that he would call back in "five minutes." It actually took about 3-4 days to return the call. When he did return the call he was immediately aggressive. He was not interested in anything I had to say. Research indicates that he prefers the "contracting" business to the plumbing work. He cursed profusely and insists that the rest of the world is comprised of ignorant people. He has ignored all attempts to communicate. Please note that any positive reviews apparently stem from people who actually are less than savvy about business dealings. Short comments with no reference to the work done should be viewed with skepticism. He now holds my check and noted that it would be deposited at some random time. read more

Made appointment for shower faucet repair. Nobody ever showed up at time that Tango indicated and my call as to status was never returned. Have never heard back from them. read more

We were at our daughter's in Reading, MA and desperately needed help re-connecting the dryer vent hose. Mr. D. Tango came by and within about 10 minutes solved our problem. We had invisioned it would be a huge, complicated project. He was a peach. We have asked him to estimate replacing her oil tank. We intend to use this company for that project even if the estimate comes in a little higher. read more

The kitchen sink backed up and leaked in the least accessible place in the cabinets/wall. We called, they responded in minutes, and showed up as agreed shortly thereafter and got to it. Not only did the man fix the situation, he was neat and left no debris. Happy wife, happy life. Quality job and service. Well done TANGO. read more

The job was well and efficiently done. No questions about it. The communication was simple and timely. I would have given 5 stars if not the exorbitant price. The plumber was here for about half-hour, cut out and changed the broken pipe of about a foot long. Then went to his van to figure out the price and came back in few minutes with a $325 bill. Assuming the parts of the parts as $50 at the most it is hard to imagine the price of work as $550 an hour. I have used the plumber's services a good number of times but have never paid so expensively for a relatively simple project. Unlikely to use again. read more

5 stars all the way. It can be hard to get work done these days but Tango's guys get stuff done quickly and well. They don't subcontract anything (except painting) so their guys seem to get stuff done in 4 days that would be strung out over a few weeks with most contractors. read more

I wish I'd read some of these reviews before I had anything to do with Mark Tango Plumbing. He charged me $595 to put a patch on an old heating pipe that had sprung a pinhole leak. The part for the patch is $15. His two employees were at my home and on the job for 1 hour and 40 minutes. The bill was totally outrageous. When I contested it, speaking to Mark Tango by phone (It took 2 days to finally get him on the phone) and asked for an itemized bill, Mark Tango told me his hourly rate was $190! And he charged for travel time but not, he said, for the two individuals labor since it was a job for one individual. How generous! He refused to give me an itemized bill, saying he told me the reason for the price, and he continually interrupted me throughout the conversation - literally would not let me finish a sentence - in order to give me a long sob story about the overhead costs of running a small business and that he'd only see about $60 profit from my 595 dollars and that it goes to pay for toilet paper in the office etc. Oh cry me a river!!! Do not hire this "small business". You will be shafted like I was. The following is the longer story of how I came to be manipulated by Mark Tango Plumbing into allowing his employees into my house for this small job my trusted plumber of 30 years could have easily done for $150. Read on, if you care to know. Just before Christmas, the pipe sprang a leak on a Sunday, so I needed an emergency plumber. I had to turn off the boiler until it could be fixed. Unfortunately Tango ended up being the one I called. He said he was really busy, and after I sent pictures, he told me I could fix it myself and told me how. He was right. I fixed it myself. I appreciated him saving me the emergency call cost and showing me how to take care of the problem myself, so he incurred my trust. I decided then, to ask him for an estimate on the replacement of all the old pipes in my basement leading to my radiators. My trusted plumber of 30 years did not do that kind of work anymore. So Mark came out to the house and took a look and said he would be possible to do in stages so that I could still have heat through the winter. After an extended wait, he sent me one estimate by email that was 10,500, and one by text that was 11,000. Rather than get many estimates, I asked my trusted plumber of 30 years to look it over and he felt that it was fair enough. I figured the email estimate sent from the office would be the final fee. Then, I gave the job some thought and I texted Mark that I'd rather do all the pipes in the spring and have him just replace the leaky pipe as soon as possible because I did not know how long my patch job was going to hold. To get Mark by text or by phone was extremely difficult and though he said he'd fix the leak by replacing the pipe right after Christmas it took numerous texts for me to finally get him to schedule me in. I also asked how long the heat would be off since I had painters in the house doing some work. It took him a long time to answer and finally the answer was 1 hour. This seemed odd to me, since it seemed to me that replacing a section of pipe was a pretty big job and it would take much longer than an hour, but I'm not a plumber, so I said, good. The date his brother and an employee showed up at my door to do the job I had intended them to do, replace the pipe, was January 26th. Long after Christmas. I was irritated by this, and how hard it had been to reach Tango, but I stuck with him through the wait because his estimate on the big job, replacing all the pipes with copper and attaching them to 8 other pipes leading to my radiators, appeared to be fair, and he had originally told me how to fix the leak myself, saving me money on that infamous Sunday. But here's where things got shady. His brother, finally on my doorstep to do the job I expected - the replacement of the leaky pipe section - said they were not going to replace the pipe, they were going to patch it. He said they'd replace it with the others in the spring and assured me the patch they'd use would hold. Here's where I should have said no, or at least asked how much it would cost. But since I'd worried for a month that my putty and tape patch would not hold and they were finally there, I agreed. It never crossed my mind that they would charge more than $80 and hour for labor. Certainly not $190 an hour! Then the next shady thing that happened was that Mark's brother, Dominic, asked if there was a bulkhead they could use to bring down equipment. I thought, what kind of large equipment would they need to patch a tiny pinhole in a pipe? I do not have a bulkhead. I said they could walk down the stairs. So they walked down the stairs and I saw no large piece of equipment go down those stairs with them. I can only think that this was some kind of ruse, to make me believe this was a complicated job! Do not Tango with Tango. You will be screwed. read more

Mark came out to our house and we discussed a bunch of projects we needed done to finish our basement. I was told we would get a quote soon. I never received anything. I called 2 weeks later, and the woman that answered said they would get the quote for me that day. I never received anything. I called again a few weeks after that, spoke to Mark directly, and he insisted they would get me the quote. I never received anything. We've moved on. read more

I had a broken faucet that caused us to have to shut the water to our whole house off because it was leaking so much. Within an hour of me leaving a voicemail, Mark himself called me & came to the house to try to fix my broken faucet temporarily until the new one that he already ordered arrived. A tech was out the following day with the new faucet and the job done on time & at a very affordable price. Very positive experience would recommend and use again. read more

Mark Tango plumbing is the place to go for any plumbing issues. Professional, reliable, polite and dependable they always get the job done on time and for the price that is quoted. I recommend Mark to all my friends and everyone of them has been very satisfied with his work. Without a doubt the plumber to call when you need one, no matter how big or small the job. An A+ company and an A+ crew. read more

Wow, what a difference a few years make. In 2010, I left a 5-star review for Mark. This month, I used Mark again to do the same job in our new house that he did in our previous residence. We wanted Mark to install washer and drier hookups in our basement, as well as add a slop sink and a pump. Seems simple, right? Getting in touch with Mark was MUCH more difficult this time around. Communication took weeks. At one point, he told me he'd call me that night. I didn't hear from him for four days, and then that was only because I called him. It took three weeks, but I finally got him to commit to a day to do the work. When he (or rather, his crew) did the job, they did not install a drier hookup. When I asked him about it, Mark curtly told me that wasn't part of the estimate, and upon re-examining the estimate, I found he was right. However, every email and conversation we had involved him installing drier hookups just as he had done for us in 2010. The work Mark's men did was fine, but as far as communication goes, this time around Mark was really the worst contractor I've encountered (which is saying a lot). Oh, and did I mention that Mark insisted I pay his workers the moment the job was finished? I had to leave work early to cut them a check. I've never heard of a contractor who refused to send you a bill before....hopefully this is not a new trend. In conclusion, Mark and his men do solid work, however communication is difficult, and payment must be made the day of the job. His prices have also increased noticeably over the past four years. Not the easiest plumber to work with. read more

I needed a laundry room hookup done quickly and in a timeframe to get a carpet installed. Quick response for the bid, a good price and done on-time. I appreciate the cleanup too despite the fact it was clearly in a work area. Insider's tip. Get Mark's mobile once you are customer. The team is mobile, so text or call is the fastest way to get back in touch. read more

My toilet was leaking. I called Mark Tango Plumbing. The appointment was for two days later. They showed up on time. The service person was polite, efficient, he replaced the wax ring, the leak was fixed and he left the toilet area clean when finished. However, the price for this job was way more than I expected; $325. I should have asked first. In a way it turned out for the best as prior to this job I had considered Tango Plumbing for a bathroom reno. Not now. Not at these prices. read more

I rarely write reviews about businesses but then I've rarely had a worse experience with a service provider. After experiencing an issue with a dishwasher leaking on the rinse cycle I made the mistake of contacting Mark Tango Plumbing. Early communications should have already raised alarm bells, since they were generally unresponsive and didn't follow up with verbal commitments. I was asked to send photographs, which I did, and they indicated they would set something up for the next day. Several days later I had to prompt again to get something scheduled. When we finally did get something scheduled in the morning, I had to contact them at 11:30 to find out where they were, only to be asked how my afternoon looked. Finally late afternoon they showed up and I found them to be overbearing and patronizing, up-playing a small leak where the extensible faucet was not tight enough. They also aggressively tried to up-sell either replacing or disassembling the toilet (which had a small issue where it ran) that day for $400 because it would ostensibly cost less. Finally with prodding they looked at the dishwasher and determined the cause of the issue, which was a small hole in the drainage hose. I was told this would be no problem for them to fix but that a part was needed from Doyan's. They offered to get this as a 'favor.' Two days later the technician came back and spent 2 hours disconnecting the dishwasher only to find that they did not in fact have the knowledge level to change the drainage hose and that I needed to contact an appliance repair shop - though they offered try and take the dishwasher apart if I wanted (clearly not a good idea since they didn't know how). When I indicated that I was unhappy both for the lost afternoon and the cost, the technician called and had me speak with who I assume was the owner on the phone. I want to stress that I did not say one inappropriate word, though clearly my tone of voice indicated frustration, as I described that I was unhappy because they could have avoided the second trip and advised us to go to an appliance repair shop if only they had done a modicum of checking on the model of the dishwasher. The individual then proceeded to berate me - telling me I had "no right to talk to him that way" and effectively demanding an apology for my "condescending." Finally to move on with the conversation I had to indicate that I would not "condescend" him any further. Without resorting to hyperbole, I cannot recall a similar instance where I was was spoken to in such a rude manner over the phone. In the end the they indicated they would charge only for the prior day's visit and the part. But the number given placed the part's cost at $50 even though in a prior text I'd been informed it was $25 and a subsequent call to Doyan's confirmed the part cost $19 and change. The technician then refused to leave until he collected the check - $220 for a $19 part and big waste of time. Undoubtedly, this was the worst experience with a plumber I've ever had. Recommend avoiding at all costs. read more

Once again, excellent service from Tango! Always there when we need him, Mark is prompt, trustworthy and efficient! Thank you Mark for today's service call bright and early! read more

We think Mark and his team have replaced just about every faucet and fixture in our home, occasionally due to sudden leak. They always come through quickly and do a great job. We wouldn't go anywhere else but to him and his team of dedicated professionals. read more

Mark Tango is a wonderful professional company and recently helped me out of a jam. The customer service is excellent and they offer Old Fashioned customer service and definelty go out of their way for their clients. Thank you again Mr. Tango so glad I called you. read more

First of all, Mark and his team were super responsive to my request. Second, each engagement was pleasant, respectful and most importantly professional. Mark instantly knew the problem and provide an immediate solution. I, absolutely will save their info and now will be my go-to-plumber if I run into any other issues. Thank You Mark and pls thank you wife for her immediate response!! You guys made my day. read more

Thank you Tango Plumbing! New Years Day and I found my main living area and upstairs bedrooms without heat. I called Mark and he told me it was likely a frozen pipe. He offered to come out for emergency services and reminded me it was holiday rates. I choose instead to follow his step by step instructions over the phone to warm the house up. We woke up this morning to the heat working upstairs. I know this won't work for everyone but I think we caught it early. Thanks Mark!! Happy New Year!! read more

This is a great company! This morning at 6:30am, the water line on our toilet broke. After a mad rush to turn the water off at the main and mopping up the bathroom floor, I logged into Yelp to see what plumber to call. I saw Charles O's review of Tango and clicked on the plumbing link he posted. I filled out all the information and hoped that a plumber would call me back SOON (as we only have 1 bathroom in the house!) I swear, before I even logged off of the computer, my phone rang. It was Tango, saying they were down the street and could be right there. They arrived before 7am, and by 7:30 I was on my way to work! AWESOME! They had fair prices and gave me a "new client" discount. Love these guys! read more

Called Tango Plumbing and a very nice lady answered. Explained the type of work we were looking for and were told someone would call back. Waited several days without a call back. We called them back and spoke to the same very nice lady who profusely apologized and again promised a call back. Nothing. Never ever heard from them, so we contacted another local plumber who showed up the next day and did a great job. Maybe Tango thought the job was too small for them, but at least calling back as a courtesy would have been nice. As it turns out, this would have been an "audition" for Tango as we subsequently decided to do a remodel project involving extensive plumbing. I can't imagine how Tango would have completed the job. But glad we found out what they were all about before engaging in a large-scale project. Thought they would be a "stand-up" type business with all their advertising I see, but oh well. read more

After coming home late in the evening after vacation, I discovered my hot water heater had failed. I called Mark Tango Plumbing at 7:50 am the next morning. Twenty minutes later Mark was standing in my basement reviewing my options. By 11 am that morning, the old heater was out and by noon, my house had hot water again. First call and first time doing business with Mark Tango plumbing and I was treated like a long time VIP customer. He was prompt, courteous and professional. He left no trace when he was done. If I ever need a plumber again, Mark Tango Plumbing will be my one and only call. read more

Tango plumbing was able to get a plumber to stop by within a few hours of my call. Steve was able to look over my current toilet plumbing set up and saw that it was originally installed incorrectly over the tile. He fixed the issue and verified it was working without any leaks. He also showed me the O-ring issue which looked really old, worn. I will hire this company for my future plumbing needs. read more

I called Mark Tango because I needed a new disposal. It was two days before the Memorial Day weekend and he was booked solid. He still found the time that Friday to come and install a new disposal. He and his employee Gus completed the job in a timely manner. I definitely will call on Mark Tango Plumbing in the future. Cici Bennett read more

I contacted the company to get an estimate on multiple repairs that I needed to have done around the house. I asked what their hourly rate is and was told they don't charge an hourly rate, they only charge by the job. For me, I am looking for a plumber (or any service provider for that matter) to be transparent about their prices. In any plumbing job, there is a cost for labor and a cost for parts, this company does not want to provide prospective customers with a view into the labor cost so I will take my business to a plumber that does...In fact, I already found 2 other plumbers on Yelp who were very upfront with their hourly rate so I will go with one of them instead. read more

Once again we needed plumbing done in the bathroom due to a leaky faucet...they did a great job. As soon as we called they were very responsive and accommodating to what we needed fixed! Thanks again! Mark and his team did a great job fixing our bathtub! They were extremely diligent with the work they did for my mother. She called and they came right away and fixed the plumbing issue. I would definitely recommend their services! Thank you.. read more

This company is seriously as good as it will ever get. Tango plumbing came out to install my new gas stove this past Saturday. Mark Tango the owner called me at 730pm on the Thursday prior to confirm all details. Said that the store opens at 10am - they would pick up my stove and be at my house anytime between 10am - 1pm. 10:20am on Saturday the truck pulled into the driveway. The two guys they sent out (I wish I could remember names) were super efficient and safe. I was freaking a little with the free flowing gas needing to be shut off, but they calmed my fears. Everyone I dealt with had great and authentic personalities. I got a quote and had several phone calls with other plumbers for twice the money who were also jerks so it was really refreshing to have some young (and I might add very cute) guys who were happy to be doing what they were doing and on a weekend to boot! They removed my old stove, set up my new one and were out in less than an hour. Will definitely use Tango again if I have an issue. read more

I had my first experience with Mark Tango Plumbing today and I'm so pleased to finally have the plumbing company that I've been looking for! My old plumber got busy and stopped returning calls on small jobs. Good-by old plumber. Then I tried a large plumbing company and almost fainted when I got my first bill. So I asked around. A couple of my friends recommended Mark Tango Plumbing. I had a small job - replacing my kitchen faucet and removing a filtered water system mounted under the kitchen sink. I was pleased with both the work, which was performed flawlessly, and the plumber, who was very pleasant and polite. The bill was reasonable. I'm going to be recommending Tango Plumbing to everyone who will listen. A good plumber is a gem! read more

Mark is responsive and very good about being able to come for a job within 48 hours. His prices are reasonable, he's friendly and trustworthy and I highly recommend him. read more

Hired Mark Tango Plumbing, Inc. to replace a few valves. Although all the plumbers were swamped due to a cold spell and pipes breaking, he still fit me in. Came in, banged out the job, and left no mess. I will definitely use them again as they are professional and local to Reading. read more

If there were 10 stars Mark would get them!!! He is the best plumber around. Professional, polite, grateful, informational, great prices,great work, great employees, fast, and on time. He discusses your project and gives you his professional opinion and advice. In past year he put in for me a new water heater, sump pump, outdoor faucet, and this week two toilets! I keep the man busy. Join me on my quest :) Thank you Mark Tango I really appreciate you! read more

Tango Plumbing's quality service is honest, efficient, responsive and affordable and has earned my loyalty. Today I had a leaky toilet I was prepared to replace. However, they fixed it for free when they discovered it was just a loose nut on the valve. read more

Mark answered his phone immediately and had one of his technician's headed to our home within 15 minutes ready to fix our burst water pipe. Great customer service and response time!!! Thanks, Mark! read more

We've had a great experience with Mark Tango plumbing. They returned my call inquiring about services promptly when I couldn't get anyone else to call me back. They scheduled me for the next week at a time that was convenient for me and my family. They were totally respectful of my home and very professional, including kind with my young son. While he has a team of professionals in his employ, Mark came to our first house call himself. He walked us through our plumbing and heating system, gave us some honest opinions and tips, and charged us fairly for our maintenance. I liked that it's a local, family business and I really was left feeling like we'd found a trustworthy new plumber. We'll definitely be calling him the next time we need help with our plumbing and heating systems. read more

Just once, I'd like to deal with a contractor that doesn't treat customers and potential customers like non-essentials. Nice that some reviewers here had great experiences - I guess they're the lucky ones. I continue to encounter contractors like Mr. Tango who yes, answered my call (as his advertising touts), but then never called back. I gave him my contact info, per his request, and waited until he "would be setting up his schedule that evening." Never heard a peep. read more

Like some others on here with more recent reviews, I was shocked at the language that Mr. Tango used on the phone with me. He immediately began to scream at me when I referenced a previous price that he had assured me of, and used threatening and sexist language, literally stating to me "I will put a lien on your house sweetheart, I am going to own your house hunny." (over a difference of about $50.00 by the way). His tech also decided to re enter my home after he said he was all done and I asked him not to disconnect or further touch the unit, and I had no clue that he was still inside my home. The tech kept walking in and out to "talk to Mark" which he apparently could not do in front of me. When Mark went back on his word about the price, I told the tech that I would mail the agreed upon amount to his office since no payment amount was being agreed upon. Then, the tech decided to tell me that his boss was going to show up at my home at night and not leave until payment was collected. Do not bother counting on the guarantee on his website because he does not even attempt to follow it. He will give you a verbal price and then go back on it and try to sell you a "service plan" where you spend $100 a year to receive 15% discount on future plumbing work. All because he wants to get an increased payment amount because if you choose not to "sign up" he gives you a $100 increase in price regardless! I had a two month old dishwasher that was leaking, I had a lengthy conversation with Mark where I explained that the unit was under warranty and I just needed someone to take a quick look to say where the leak was coming from, I told him I knew it was a 5-10 min. job. He told me that if that was the case he would not charge me his $150.00 price. I had a friend let the tech. inside my home and asked them to tell me when the tech arrived and have all communication go through me, which my friend complied with. I clocked the tech at less than 10 min before he called me from my friend's phone to speak with him. He told me point blank "this is not a plumbing or installation unit, there is nothing I could even do, it is the back of the dishwasher and was not manufactured correctly from the factory, you need to call and use the warranty." He asked if I wanted the unit to be disconnected and I explicitly said "no, I am going to call for warranty repair right now and they do not want anything touched further." I thanked him and he told me that he was going outside to call and get a price from Mark. He then re-entered my home without my knowledge, and I had no clue he was even there (my friend was in the other room and thought he had left also). He then tells my friend that he "tightened some knobs" to see if that would fix the problem but it did not fix the problem. He then tells me that now it will be $150 charge since he was there longer, or I could pay $50 (this was closer to the price Mr. Tango had spoken to me about) and mandatory payment of $100 for entry into the service club which gave me "plumbing discounts" for one year. When I called Mark to ask him why he was charging me the 150$ and why his tech did unauthorized work, and asked him what price we could set based on our previous agreement and conversation, he SCREAMED , loudly, and started calling me a "hunny, sweetheart, listen up hunny, etc." "little girl playing games" and threatened to "get a lien on my house and end up owning my home, do you want to be homeless?" When I said to him "my name is not hunny, and there is no need to yell, I have every intention to pay a fair price but your tech only did 10 min of authorized work" he said "No he was there for hours before he called you" and I responded "That's not true I have it all documented of when he arrived and I can prove that" he screamed so loud I could only hear what I thought were some expletives and hung up." I was absolutely shocked, and then when the tech told me that Mark was going to come to my house late at night to collect payment, I was actually disturbed and concerned. I have no problem paying Mr. Tango and actually mailed him a check the same day.... I just continue to be bewildered about what this man's issue is. read more