Like some others on here with more recent reviews, I was shocked at the language that Mr. Tango used on the phone with me. He immediately began to scream at me when I referenced a previous price that he had assured me of, and used threatening and sexist language, literally stating to me "I will put a lien on your house sweetheart, I am going to own your house hunny." (over a difference of about $50.00 by the way). His tech also decided to re enter my home after he said he was all done and I asked him not to disconnect or further touch the unit, and I had no clue that he was still inside my home. The tech kept walking in and out to "talk to Mark" which he apparently could not do in front of me. When Mark went back on his word about the price, I told the tech that I would mail the agreed upon amount to his office since no payment amount was being agreed upon. Then, the tech decided to tell me that his boss was going to show up at my home at night and not leave until payment was collected. Do not bother counting on the guarantee on his website because he does not even attempt to follow it. He will give you a verbal price and then go back on it and try to sell you a "service plan" where you spend $100 a year to receive 15% discount on future plumbing work. All because he wants to get an increased payment amount because if you choose not to "sign up" he gives you a $100 increase in price regardless!
I had a two month old dishwasher that was leaking, I had a lengthy conversation with Mark where I explained that the unit was under warranty and I just needed someone to take a quick look to say where the leak was coming from, I told him I knew it was a 5-10 min. job. He told me that if that was the case he would not charge me his $150.00 price. I had a friend let the tech. inside my home and asked them to tell me when the tech arrived and have all communication go through me, which my friend complied with.
I clocked the tech at less than 10 min before he called me from my friend's phone to speak with him. He told me point blank "this is not a plumbing or installation unit, there is nothing I could even do, it is the back of the dishwasher and was not manufactured correctly from the factory, you need to call and use the warranty." He asked if I wanted the unit to be disconnected and I explicitly said "no, I am going to call for warranty repair right now and they do not want anything touched further." I thanked him and he told me that he was going outside to call and get a price from Mark. He then re-entered my home without my knowledge, and I had no clue he was even there (my friend was in the other room and thought he had left also). He then tells my friend that he "tightened some knobs" to see if that would fix the problem but it did not fix the problem. He then tells me that now it will be $150 charge since he was there longer, or I could pay $50 (this was closer to the price Mr. Tango had spoken to me about) and mandatory payment of $100 for entry into the service club which gave me "plumbing discounts" for one year. When I called Mark to ask him why he was charging me the 150$ and why his tech did unauthorized work, and asked him what price we could set based on our previous agreement and conversation, he SCREAMED , loudly, and started calling me a "hunny, sweetheart, listen up hunny, etc." "little girl playing games" and threatened to "get a lien on my house and end up owning my home, do you want to be homeless?" When I said to him "my name is not hunny, and there is no need to yell, I have every intention to pay a fair price but your tech only did 10 min of authorized work" he said "No he was there for hours before he called you" and I responded "That's not true I have it all documented of when he arrived and I can prove that" he screamed so loud I could only hear what I thought were some expletives and hung up." I was absolutely shocked, and then when the tech told me that Mark was going to come to my house late at night to collect payment, I was actually disturbed and concerned. I have no problem paying Mr. Tango and actually mailed him a check the same day.... I just continue to be bewildered about what this man's issue is. read more
