Very disappointed in this hotel. So many things broken or out of service. Staff was very friend but don't think they had much experience in the hospitality industry.... carpet in room was dirty, sticky and wet in some places..... I found a bug in so called clean coffee cup. Business center broken, no computer or printer available. Exercise room was dirty, no wipes in dispenser All the lights in the parking lot and exterior of building were out, staff didn't see to think this was a urgent problem. Trash all over the lot & weeds right by the sign Tables in bar/restaurant were dirty, staff slow to clean for new guests. I would recommend to keep looking and pay a few more bucks, even for SPG members. There are dozens of much better hotels very close ! read more

Four Points by Sheraton Cincinnati North - Hotels Near Me - West Chester, Ohio

Good points: Friendly staff, close to shopping, and a hospital (which we needed due to a food allergy reaction). Newly remodeled with new furniture, carpet, flat screen tv, and mattresses. Cons: Laundry was out of order, pool was out of order(they did say we could go swim at a sister hotel), our tub wouldn't drain properly, and the coffee bar was never available when I went down to it. read more

Stayed here en route to Atlanta and it was great ! Lovey clean and modern room, the option to dine there or have room service, Meijer and many restaurants close by. Comfortable beds, nice bathroom products and a face wipe for makeup. We would definitely stay here again - even the pool was lovely and there was a fire outside to sit by after a day on the road. read more

Four Points by Sheraton Cincinnati North - Hotels Near Me - West Chester, Ohio

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Was very happy with and impressed by this hotel. It's a nice looking space with a cute bar/restaurant and the top floor has some pretty nice views of the sunset. Pleasant and relaxing and complimentary treats downstairs. Only thing I would add would be lounge chairs by pool. read more

Four Points by Sheraton Cincinnati North - Takeout from the restaurant enjoyed in room - Hotels Near Me - West Chester, Ohio

We came to shop the premium outlets and wanted a hotel nearby. I looked at the pictures, read reviews and we decided on this hotel that was only 6 miles away from the outlets. The lobby and Restaurant are very nice. However as soon as we got to the third floor the hallway was clearly not as nice as the lobby. Our room has nice furniture but very shoddy workmanship. The paint on the bathroom door looks like a toddler did it. They were loose tiles on the floor in the bathroom. My pictures are dark because the lighting is terrible. Someone else's hair was on the wall in the shower. Very disappointed for 200+ dollar room. My husband tried to iron a shirt for me and left orange stuff on the front of my white shirt. The iron grip so much water we could not use it. read more

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This is the most unpleasant experience that I have had at a Marriott. We were checked in by friendly staff and in a timely manner. However, when we were going to our room the stairwells had cobwebs and spider eggs in the corners. After entering the room, we checked for cleanliness. To our surprise, the area that housed the refrigerator looked like someone had spilled something and had been there for no telling how long. Also, the office area table appeared that something sticky had spilled and not cleaned as well. After visiting the front desk, the moved us to another room. What the clerk said caught our attention, we have only had about ten guests in the past month and a half. I understand that this is due to Covid, but think that this would be even more of a reason that the rooms were cleaned thoroughly. Then comes the second room... I will let the pictures do the talking. The shorts are not ours and were found behind a chair. I am guessing they do not move furniture when they clean either. #marriottbonvoy #notclean read more

Four Points by Sheraton Cincinnati North - Hotels Near Me - West Chester, Ohio

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My family and I recently stayed at Four Points Cincinnati North in Wear Chester. We were there from July 18-22. I would like to commend ALL of your staff for a wonderful stay! From the time we checked in, all I met were friendly staff and with great hospitality. My family had plenty of requests during our stay and ALL of your staff were eager to assist us. I have never stayed at a hotel where all the staff were this nice. From the front door desk clerk to the cleaning staff I would love to say... WELL DONE!!! Kudos to all the staff and thank you for making our stay a wonderful memory!! read more

Stayed there for a travel baseball tournament in June...pool not open, fridge not work, maid service 1x in 4 days, no laundry available, and restaurant closed on Sat/Sun. Will never go back and would give it 0 stars if I could. Still waiting for response from sales director... read more

Nice people but unacceptably slow service at restaurant. Staff the frickin restaurant you cheap bastards!!! Busy business travelers simply don't work at your slow pace. I will never stay again and would never recommend this hotel. read more

I had a great stay here on a Saturday night. Four Points managed to impress me right away in spite of what started out a little intimidating. When I walked in, there was a huge wedding party getting ready to head out. It was loud, boistrous, and crowded. I was third in line with only one person at the counter, and expected to be waiting for a while. Instead, the desk clerk quickly and efficiently got everyone taken care of, and I was in my room in less than 10 minutes. I was also very worried about noise, but that wasn't an issue. I know the hotel was crowded, and expected craziness, but I didn't hear anything from the hall or other rooms. The in-room coffee was delicious, and I appreciated the complimentary bottle of water in the room. The temperature was easy to regulate, the bed was comfortable, and the water temperature and pressure were perfect. Also, and I'll admit this is mostly just a bonus for me, the in-lobby store carries Miss Vickie's brand sea salt kettle chips. Those are my absolute favorite regular chips on the market, and I haven't seen anyplace have them in a very long time. Every place just has jalapeno. If you think it's weird that I have a favorite regular chip, that's your right. But it also means you haven't had these, and you should probably go to Four Points Cincinnati North so you understand. Jokes aside, I'm in the area pretty frequently because I travel for work. I'll definitely be back. read more

Great location near many restaurants, shopping and attractions! Hotel looks new with clean and quiet rooms. Also very comfy beds. Staff was responsive to our needs. Liked the gym and indoor pool. I look forward to staying there again on my next visit! Update: I recently stayed here again and had another great experience. Once again i had a clean quiet room on the top floor. Beds feel brand new and comfortable! The indoor heated pool was nice while it was snowing outside. Also got in a workout in the gym. Great menu for breakfast every morning and dinner with bar at night. Staff was friendly and helpful. Look forward to my next trip to Cincy! read more

The Four Points Sheraton in North Township, OH was easily one of the nicest hotels I've stayed in. The rooms were very clean, the beds were extremely comfortable and I got the best night sleep I've gotten in quite a while. Huge non-smoking room with two full size beds, fridge, coffee machine, safe, and toiletries provided. There's a great little bar/lounge in the lobby called "Fuel" that serves great food, they have half price apps on Tuesdays. If you're ever in Cincinnati or surrounding areas The Four Points Sheraton in North Township, OH is where you should stay. Next time I'm in town, I'm definitely coming back here. read more

Everything I needed was in walking distance! I didn't walk because it was raining but I would have! The lobby is large and has a bar/restaurant right there, it has great food and great service too (which is rare). The exercise room and pool area are clean and spacious. My room was better than most apartments I've lived in. Quiet, with comfy bed and pull out couch + desk with work area. All the amenities are up to date and in perfect working order. I'll be staying here again over the holidays! read more

The hotel lobby seemed nice enough, and the room was fine. But when I went to get in bed, I was horrified to find crumbs, and worse, when I peeled back the covers, stains all over the sheets. The front desk told me I'd have to change the sheets myself since the housekeeping staff had gone home for the night, but when they came and saw what I saw, they handled it and made it right. Also, the free bottle of water in the room had been opened, there was sticky residue on the night stand. As for amenities, the gym had no disinfectant wipes and the pool and business center were both down for maintenance. The walls are pretty thin. The pros: bartender is super nice, there's a little outdoor patio area, and there's a cute shopping center nearby. read more

Super plush beds and nice pillows. I loved the shampoo, conditioner and bath soap dispensers in the shower. The scent was heavenly. I felt like it was a 4 star experience because it seemed as though the walls were thinner than average. I could hear everything in the hall and walking above me thus I didnt really sleep well. I would definitely come back though. read more

This hotel was the Wingate By Wyndham. We leaned this while asking if they offered a discount to UC West Chester patients (like the Wingate did). They offer rooms at a discounted rate of $135 for 2 guests when my wife called. read more

After a long drive, there is nothing better than stepping into a new clean hotel with a friendly staff. Four Points nailed it! The staff could not have been quicker, nicer and more knowledgeable of the area. I went to my room and man it was spacious and clean with a cool decor that set me right in the mood to relax. Side note: Room service, gym and pool where all excellent! I look forward to sitting by the fire and reading with a drink from the resteraunt later tonight! read more

I stayed at this hotel since my company was hosting meetings in on of the hotel's meeting rooms. The staff was nice at check-in (Paula) and offered the ability to collect more points for my stay if I chose to "go green" and not have anyone clean my room while I was staying there. I do not like any one in my room while I am staying at a hotel (as I do not trust anyone..) so this was a nice offer. After checking out on my last day in the hotel I left and began my drive home and realized that I had left a dress that had been given to me as a gift hanging in the closet in my room. I had not been gone more than 3 hours and I called to have them hold on to it since I would be returning to the hotel in 3 weeks for another meeting. Paula went into my room while talking on a cordless phone (which was extremely nice of her) and looked in the closet and said the room had been cleaned but no dress was in the room. After I made it home I thought it may have been in my suitcase but it was not. It was indeed left in my closet in the room I stayed in. She instructed me to call the next day and she would have the head of housekeeping check who cleaned the room and ask them if they found it. No one called me the next day, or the next, or the next, but I kept calling them. I finally asked to have the manager of the hotel call me and he/she did not. I have called the hotel approx 10 times over the last 3 weeks and no one has offered me a resolution. I would not stay here unless you would like the possibility of someone stealing your items and the management staff not caring a bit..... read more

Was an okay Hotel. The room was kind of dirty but not horrible. The food service is unbelievably slow which is very annoying. They use plastic cup which I find tacky and cheap. The WIFI is also horrible it doesn't work well and continues to disconnect. read more

The customer service at this hotel is horrible. My key was deactivated by my phone at 1am and I was unable to find anyone to help me reactivate my card. I called for help at the deserted front desk and then knocked on the "associates only" door - I was greeted by a very surly and angry gentleman who asked why I did not push the button to page him. On the right hand side of the counter is a very small piece of paper with "page" written in small red letters. On closer inspection, I saw that it was connected to a cordless phone. And it was next to a framed plain paper sign with black letter that was placed laying flat with instructions. The problem is that you can't see the sign unless you see the page button. The front desk gentleman inquired whether I was the one screaming - and I responded that I was the one asking for help. Which comes to question - why did he not come to find what was going on and only respond after I knocked on the associate door? He reactivated my cards and was very upset the entire time. I asked him why the sign was not upright so that people could see it. He responded that all the other people were able to see it and page him accordingly. I set the sign upright which he promptly set back to lay flat against the counter. I stay at hotels every week - someone really should speak to him about being friendlier to customers and not being so rude. read more

Awesome stay! Front desk was very friendly and accommodating. The beds guaranteed a great night's sleep (not too soft, not too firm). Really great area to stay with plenty of restaurants to choose from. read more

The worst hotel I have ever stayed at. I walk in my room and the first thing I notice is the drywall above the air conditioner is peeling and moldy. The next thing is the sealing around the window is falling out. Then in the bathroom, there was mold and mildew covering the wall and around the soap dish. Above the shower the bathroom vent, which did not work was covered in huge Cobb webs. Next to the vent the bathroom light has mouse droppings in it with brown stuff covering it. And then to top off the stat, 5:30am after I take a shower, steam from the bathroom set off the smoke alarm and I got accused of smoking... When the manager finally comes up to my room instead of her being apologetic, she tells at me to "calm down ma'am or I will call the police and escort you off property". This is the worst I'm so upset about this place and then I get treated terrible. I took pictures of my room so i could show the front desk but they didn't want to see them. They said "ma'am we are trying to get breakfast out" read more