My room was dirty. Mostly not the fault of housekeeping just old and in need of replacement. I…read moreleft a review when I received the "We hope you enjoyed your" survey and got a form letter excuse. I sent them pictures and received no response. My note was hardly even read. Worst things were the shower, the carpet and a desk chair. The room was spacious but just dirty. I walked around barefoot after a shower and when I put my socks on I saw that the bottoms of my feet were gray with dirt from the carpet.

We are Diamond members and were called by the front staff that someone complained on us because our…read moreTV was too loud. At 8:30pm. Who is calling about a loud TV and how do we get treated this bad as a Diamond member. Will never stay here again. Total crap show.

From the minute we walked in with for our field trip with over 50 students and 8 adults, we were…read moretreated with such kindness and respect throughout. Any questions or concerns were addressed without hesitation. The rooms were clean, stocked and comfortable. Breakfast was so good and very hot and there was plenty for our group as well as other large groups that stayed there the same night. After leaving and being a few hours away, my son let me know he left one of his personal items that was very important to him. One of our chaperones called and spoke to Emily. The item that was left behind had been set aside with a note of the room number it was in and our group information. After speaking to her, the chaperone was told they were going to be able to ship it back to us, no problem. This, of course, was not something that all hotels would do, but we were very excited to hear that it was something they were happy to do. I cannot thank her enough for making my son's heart happy and I will recommend this hotel to anyone who needs a place to stay around the Cincinnati area. Thank you so much Drury Inn for your amazing customer service and for going above and beyond!!

We stayed here for one night for my birthday. It was extremely crowded and loud in the lobby…read more People were watching sports and yelling at the screen. Can people not take that to their room? We had also missed the dinner provided, which we were not made aware of whatsoever. The pool was completely full so we didn't opt to swim that night. Staff was very friendly. Our floor smelled of marijuana and that was extremely disappointing. Overall, the bed was comfy and our room was very nice. I wish more rules were given to guests so that we would've had a better experience.

Great Hilton Garden. Excellent staff and nice hotel. Close to restaurants, stores etc. Rooms are…read morevery clean. Wish I knew his full name, but there's a gentleman named Milton works the front desk and extremely helpful.

Staff was available and trained, check-in was painless…read more First night: Danielle rocks the bar and made a good beer recommendation. Burger was prepared "medium" as ordered. Second night: Jonathan was working both the bar and kitchen as the cook was absent. He did a fine job. Problem: In-room coffee maker inop. It was replaced during the day and I had my morning coffee the second day.

This has to absolutely been one of the best Marriott properties that I have stayed at ever. The…read moreworkers are extremely welcoming and friendly. The feeling of hospitality is front and center. I attended a business conference, and from the cleanliness of my room, to the quality of the food and menu selection, I was throughly impressed. The selection of toiletries were eco-friendly, and healthy for the body. That really resonated with me. The room was pristine, and felt comfortable upon entering. If I am ever in the greater Cinci area again, I will always consider staying at this location. I was also happy to earn some Bonvoy points. To management, and staff, continue keeping up the great work!

I recently stayed at the SpringHill Suites in Mason, Ohio, and I must express my profound…read moredisappointment with the maintenance of the facility. During my stay, the heating system in my room was not functioning properly, with the thermostat displaying an error code. Despite reporting this issue in person to the front desk, their response was notably indifferent, as if such problems were a common occurrence. Considering the outside temperature was 19 degrees, it felt like taking a shower in a refrigerator. This situation was extremely uncomfortable and unacceptable. It is hard to believe that housekeeping was unaware of this issue. I am so thoroughly dismayed at this point.

It's a historical, old but cute hotel. It's driven up and no elevator kind of place…read more The warning is I will give is to watch your credit card. They charged me twice for the room. They ran our card on Sunday when we checked out and then manually keyed in my card two days later and charged me again. Even if they correct it, zero chance I would go back because that's extremely concerning and sketchy.

The lobby smells quite badly, a sort of musty smell…read more The room also reeked of chemical cleaner. There's a lot of green forest all around, benches and an outdoor gas fireplace, but the fireplace and swimming pool were closed.

I would do half a star if i could. It was one of the worst hotels that we stayed at and we been all…read moreover. The room was dirty had an outlet cover missing right by the bed. Pool was ok had broken windows inside by the pool. Was inside the hotel the windows that were broken. breakfast was cold and boring. Would not go to this hotel again

The hotel is extremely dated, old, and used. However, that said they are working to renovate. I had…read morean old room. The property is challenged by a number of new properties nearby and staff is not engaged. Consider avoiding until renovations are completed - late fall 2026.

The hotel was beautiful! A couple bars located within the hotel, they only offer valet so if you…read moredon't pay for valet you'll have to find a parking garage near by. This hotel is located next to many bar/restaurants easy to walk to. Safe location, views from the upper floors are nice.

My girlfriend and I stayed here on September 20th. It is a nice hotel located in the Liberty Center…read moreshopping/entertainment complex. The room has a clean, minimalist look. There was a mini-type fridge with some water in it but I couldn't tell whether the water was included or extra. There was no separate refrigerator which is a shame being there are so many restaurants in Liberty Center. The room was cozy and the bed very comfortable but there wasn't a lot of amenities. There is a small mini-safe, iron and ironing board and a small area where you can hang a few clothes. The shower is kind of an open style shower with no door. These rooms aren't designed for long stays. The big draw would be it's in Liberty Center and you can shop, eat and drink and not have to worry about driving. I would recommend for one night but probably not more than one. Rooms are in the $200 plus range. There is a bar area on the 2nd floor and it is nice. If you elected on getting breakfast in the morning it's is around $14 a person. There is a small store in the lobby with sodas and snacks for purchase. There is parking near the hotel but if you've never been here before, I would recommend you come early so you can locate it. We stayed overnight because we went to a comedy show at the Funny Bone which is within walking distance. I do recommend.

Google review summary 4.4…read more866 reviews 5 4 3 2 1 Reviews on other travel sites Tripadvisor 4.6/5 · 581 reviews Priceline 9.1/10 · 53 reviews Trip.com 4.5/5 · 97 reviews Reviews Search reviews Steve Clark 1/5 3 minutes ago on Google Room suffered from lack of cleanliness. Pubic hair was stuck behind the conditioner bottle that was mounted to the wall and was empty. Who knows how long it was there. Shower roof had brown spotting. Shower door was not properly mounted causing water to spray all over floor when using shower. Towels were not adequately supplied to clean up shower mess. Parking on site is inadequate. When we got back late, staff told us to park in other businesses and walk half a mile to hotel. When we tried to address issues with staff member Stephanie, our issues were diminished and no apoolgy was given. Was told that GM Lovely Chandra would follow up with us. As of now, no follow up has occurred. Book somewhere else. Not worth it.

Nice stop - typical Hampton…read more Lots of things around it Close to Kings Island This was a business trip so we needed to be in the area

Do NOT stay here. This was by far the worst hotel I have ever experienced. If there was a rating…read moreless than 1 star I would have chosen that. We stayed at this hotel with students for the WGI Championship and encountered extremely poor customer service, unsafe conditions, and serious cleanliness issues--including bed bugs. Multiple members of our group were affected, and we were informed that another group experienced the same issue. Beyond that, the condition of the rooms was unacceptable. We found hair on the towels, stained sheets, a malfunctioning shower with little to no hot water, and doors that would not properly close or lock. The pull-out couch was covered in crumbs, there was a dirty handprint on the sheets, and even rubber bands from braces left on the bed. Trim was falling off the walls, and key cards repeatedly failed to work. We stayed for four days, and not once were our rooms serviced--no fresh towels, no toilet paper restock, and no trash removal. Safety and sanitation were also major concerns. The lobby doors were never secured at night, and after breakfast, staff wiped tables with their hands rather than using any disinfectant. Customer service was equally unacceptable. When we requested to speak with a manager, we were told none would be available until Monday--after our departure. Due to these conditions, I have contacted the health department and the hotel's corporate office. This hotel is not safe or suitable for guests. I strongly urge others to avoid staying here unless you are willing to risk your health and safety.

After a long day of traveling all I wanted was a shower. But this place has no hot water coming…read moreout of the shower but hit water coming out of the sink. So I washed off thinking I would be able to get a shower in the morning. Well was I wrong ! I called the front desk to get information about when I might be able to get a shower an was meet with an attitude over the phone from the very beginning of my conversation. An was told to shut up stop talking an get my stuff an leave the hotel and not ever come back... the hotel is not a very nice place at all I had rather sleep in the street than ever stay here again. I have to give them a star in my book they get none but to post a review I have to give them one. They don't deserve it