1. Four Paws Place

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Sunrise, FL

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Four Paws Place

4.7 (3 reviews)
Open • Open 24 hours

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2 years ago

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13 years ago

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Pet Supermarket - This is the receipt where I was charged full price

Pet Supermarket

(16 reviews)

Because they suck I…read morewent into the store and bought a product marked 50% off. I then drove an hour and a 1 back home to my house. Because I was in the biscayne boulevard area, visiting my son. When I got home, I looked at the. Receipt and I was charged full price. It was 4 in the afternoon. They closed at 6. She told me if I didn't bring it back to. Day that I could not get the. Refund I asked her if I could bring it back next month when I visit my son and she said no. So they robbed me of $10. It was a $20 item. I go in that store regularly. She was able to pull up my account. I ask if she can give me a $10 coupon or something to make up for the difference. Because I wasn't driving in another two hours to get back. To the store and I wouldn't have even made it on time. I said, can I bring it back during the week? And she said, no. Contacting customer service is impossible. I have emailed them and they have given me no response with a picture of the product a picture.

Made an appt for the VIP pet care that told me to arrive 15 minutes before 1pm when it started. The…read moreyoung ladies informed me to wait in my car and that they will text people to come in one by one. I sat in my car for an hour as i watched people walk in and out with their animals while people who have an appointment and have been waiting in their cars for an hour + continue to wait. Really not the best at managing how they take in their customers they have been waiting while others just walk in and out without having an appt.

PetStory Grooming

PetStory Grooming

(10 reviews)

I am writing to express my dissatisfaction with the grooming service I recently received for my…read morepuppy. First, I was initially informed that the service would cost $115, which is already quite expensive. However, I was later charged additional fees, including gas charges, which were never clearly explained beforehand. My previous grooming service did not include such fees and was much more reasonable, the reason I wanted to use your service is because the ideal of the webcam. Secondly, the camera setup was unnecessarily complicated, making it difficult to monitor the service. I ended up using FaceTime instead, which worked without issue. During the appointment, the groomer (Paula/Paola) spent less than 45 minutes in total, and I personally observed that the actual cleaning of my puppy's teeth took less than a minute. While on FaceTime, she appeared uncomfortable and complained about the smell of the toothpaste, which was concerning. Additionally, I requested nail trimming, but this was not properly completed, as my puppy later scratched me with overly long nails. The entire service lasted approximately 27 minutes, which does not justify the price charged. Most concerning was the safety issue at pickup. My puppy was not properly secured and jumped off the grooming table, exiting the van. This could have resulted in a serious accident, such as being hit by a car. When I brought this to the groomer's attention, her response was that "they know to go back to their house," which I find extremely irresponsible and unacceptable. Overall, this experience was disappointing, unprofessional, and unsafe. I regret using your service and would like an explanation regarding the charges, as well as how you plan to address these concerns moving forward.

Did such a great job with my crazy giant schnauzer and my senior mini so gentle and they look…read moregreat! Will definitely recommend again

Four Paws Place - petstore - Updated October 2026

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