Sketchy place and the worst people, so cold and heartless…read more
We came in looking for our lost cat.
On the first attempt, they were closed because of a meeting, so we couldn't talk to anyone. The security guard told us to come back another day through the closed gate and mentioned there's a lost pet binder.
On our second visit, we parked in front and lost and found, and there was a sign saying to stay in your car. After we arrived, there was a couple who found a tiny orange kitten and tried to surrender it, so they got out of the car. The security guard yelled at them to get back in the car. They asked why, and he snapped, "Can't you read the sign" while pointing to it. They asked why again, and he didn't answer, but just ignored them.
We waited for the lady to come to our car window. She asked if our cat was ours or a community cat, when we lost him, and what he looked like. We said he was a tabby, and she rolled her eyes, saying the majority are tabbies and we're probably not going to find him. We asked to come in and look, and she said no. We asked how long they keep the animals. She said usually 24 hours, even though they're supposed to keep them for 72 hours, they usually don't. We asked why. She said too many. I asked what happens to them. She said they take the address where they're found when they come in, and they release them to the same address. To me, that seems unbelievable if someone is bringing in a stray cat or lost pet, that they would just put them back out on the street. What's the point? I asked if they euthanize animals. That's when she said yes, in those 24-72 hours, if the animal is sick or can't be saved, they will put them down. I asked how it's determined, and she didn't say. We asked again to try to find our cat, and she said there's no point. I asked about the binder with pictures that the security guard told us about the first time around. She didn't want to let us see. She said the pictures are tiny and hard to see, and that it's a huge binder. We said we drove all this way that we wanted to see. She said they distribute the pets to various animal control facilities, so he could be anywhere. We insisted, so she brought the binder to the car. We did not find JJ. The security guard just grabbed the binder back from us and didn't say a word.
The main lady was rude to the couple with the orange kitten. We left before we saw the outcome, but it looked like she refused to take it and gave them a pamphlet. They're better off taking it to the humane society.
There was a 3rd employee in a grey shirt, along with the lady in the blue shirt and the security guard. They all made faces, rolled eyes, used huge gestures, and had terrible attitudes. I'm not sure what their problems are, but they shouldn't be working in customer service, let alone a tough job like this one that requires sensitivity.
The whole thing was really shady.
