We became aware of Babcock Hills in a bit of crisis mode. My son's Bombay kitty, Luna, became…read moreacutely ill, refusing to feed, refusing water, becoming alarmingly lethargic. Several veterinarian offices we called had no available, immediate appointments, and on recommendation from friends, our call secured a same day visit.
This free standing clinic, off the corner of Babcock and Prue, offers parking aplenty. Registration is left, with "pet patient" waiting right of entry. There is a specific cat waiting area, with bench seating, and waist high walls providing a more comfortable separation from canine patients. A rather thoughtful accommodation. The clinic is spotless, quiet,... and frankly, absent the smell of four legged patients. The registration staff are professional, efficient, and pleasant throughout. The gestalt of the experience thus far is of a well organized, welcoming office suggesting commitment to very professional service.
We were almost immediately ushered into an exam room, welcomed by an assistant, that entered Luna's chief complaint and history into the computer medical record, then took her to a back room for vital measurements. This lady, was clearly experienced in handling cats with tender care.
Enter Doctor Haynes, absorbing our history, deftly yet gently examining our ailing kitty, reviewing the lab results, and outlining a course of therapy. To make a long story short, with the consultation of Doctor Lane, a 24 hour stay for hydration and antibiotics, our kitty was returned to well being. Whew!!! Our Luna has a newly discovered congenital kidney issue, and with the counsel of Doctors Haynes and Lane, we have charted a course that optimizes her chance for an excellent quality of life.
Yelpers, I recount our experience for very good reason. I have been a practicing physician for 40 years. I understand that a satisfying medical encounter lies not just with well trained providers with stellar credentials, with terrific bedside manner, but also with their support staff, from clerical professionals, to well trained assistants. All in an environment that is reassuring, designed to minimize the anxiety that might accompany a medical encounter. These are aspects that we all appreciate as patients. But when the "rubber meets the road", we want to be assured that our doctors are well trained, and competent for any medical challenge that our furry family members might present. Let me finish by saying that these good doctors, Doctor Haynes and the medical director of the clinic, Doctor Lane, are graduates of Texas A&M University School of Veterinary Medicine. This school of veterinary medicine is consistently among the top five in the nation for veterinary education. The quality implications of their credentials are self evident. We...Luna.. are now committed to their care.
I hope this review is helpful for our Yelp community. Luna gives Babcock Hills....5 paws up!!!
