My dog got bit by a rattlesnake, and we were so scared. The doctor and staff at BluePearl were absolutely amazing. To say I am grateful is an understatement. They cared and it showed. I would highly recommend read more

The vets and vet techs were very educated and helpful when explaining the process of things. They were even kind enough to provide ink paw and ink nose prints when we had to euthanize our cat. We had to cremate our cat elsewhere since we wanted our kitty's siblings to say bye. Another vet was charging $70 for what had been complimentary ink nose and paw prints at Blue Pearl . Goes to show they're not in it to make a quick buck, but to provide exceptional and beyond care in what was a really difficult situation for our family. read more

This 24 hour pet hospital has been our goto for late night emergencies. The staff members are professionals, caring and supportive. Been here a couple of times and feel they are very consistent. Unfortunately, we came here a few nights ago when our nearly 13 year old Aussie stopped breathing. They preformed CPR, but she never gained consciousness again. The vet met with us, and gave us not only options, but the results of the test they did while she was on support. We had our chance to say goodbyes, and while it was tough, the staff did all they could to comfort us in such a difficult situation. We appreciated that, and although Nikki could not be saved, knowing the cause of death, was essential for closure. read more

BluePearl Pet Hospital - Veterinarians Near Me - San Antonio, Texas

I called with a pet emergency waited on the phone for over 40 min. By the time I gave up and went to another emergency vet it was too late the pup had passed away read more

BluePearl Pet Hospital - Poor customer service. - Veterinarians Near Me - San Antonio, Texas

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Let me start by saying that on June 3, we took our dog to Banfield for his annual check-up and vaccines. Everything about him was normal--he played, ate, drank water, and went to the bathroom like always. The only thing I noticed was that his abdomen looked slightly bloated. I told the doctor immediately. After running routine tests, they said they had to do a special one because his liver enzymes (ALT, ALP, GGT) were extremely elevated. Clearly something was affecting his liver function. We were given two options: take him to the ER or take him home with medications to monitor him. If anything seemed off, we were to take him back to the ER right away. So we took him home with the meds and monitored him all day. The next day, even though he seemed the same, we didn't feel comfortable. We wanted more thorough testing (which Banfield did not offer) to understand why his liver levels were so high. So we went to Blue Pearl Hospital, which Banfield highly recommended. Worst decision ever. To make a long story short, they made us wait over four hours before they admitted our dog. I had to keep asking for updates--they wouldn't tell me anything about his condition. Other clients arrived after us, spent 20 minutes in the waiting room, and were sent home while we were just ignored. Finally, after I lost my patience, we were given a room. A doctor finally explained the situation. She told us that the test Blue Pearl had just done was not accurate or reliable enough to assess his liver, and that the proper test couldn't be done until the next day because the right person wasn't available. So they said he had to stay hospitalized overnight. In our emotional state--stressed, terrified--we didn't react the way we should have. Now it's clear: Why did they run a test that wasn't even useful if they couldn't get real results? Why keep him hospitalized if it wasn't necessary? The answer is simple: money. They could have easily scheduled us to come back the next morning, but no--they saw an opportunity to charge more. The next morning we called at 9 AM to ask if the test had been done. It hadn't. Even though he stayed overnight supposedly so the test could be done first thing in the morning. At 11 AM, we showed up--angry--and asked again. A receptionist named Mily thankfully helped us find out what was going on, and confirmed: nothing had been done. Our dog is very spoiled and loved. I can't even imagine how scared he must have been--locked in a cage, hooked to fluids he didn't even need, and wearing a hard plastic muzzle that injured his nose and mouth. I asked to see him and he looked absolutely terrified. We spent time with him in a room, and they didn't run the test until 1 PM. Finally, we spoke with Dr. Bradley P. Book. At first, he gave us information calmly--but as we asked more questions (which we had every right to do), he became irritated, rude, and completely unprofessional. He even raised his voice at us. My daughter was on the phone asking questions as well, and he snapped. If you can't show basic compassion or human decency, you should NOT be working in animal care. Then--guess what--he told us they needed to do more tests to truly know the condition of our dog's liver. And, of course, they wanted to hospitalize him AGAIN. We refused. Only then did he offer to do the tests right away and let us take our dog home. Why wasn't that the original plan? Simple: they wanted to squeeze more money out of us. Let me also say--we were never shown any actual test results. Just verbal summaries from the doctors. So again: why do two prior tests if they weren't useful? The only reason I see is to inflate the bill. Everyone knows vet care is expensive--we're prepared for that. But it's disgusting and cruel to exploit people in distress, knowing we'll agree to anything to save our beloved pet. Of course, they quickly offer Care Credit so you can charge even more money. Conclusion: NEVER take your pets to this hospital. EVER. I will continue sharing our horrible experience over and over again. This place is inhumane, unethical, and run like a business, not a place of care. Dr. Bradley P. Book is unprofessional, aggressive, and clearly lacks empathy. To the nurses Claudia and Cat Soto, thank you for your kindness. And to Mily at the front desk--thank you for your support. Sadly, our little one is now an angel. And my biggest regret is that he spent two of his final days at Blue Pearl Hospital, a place that didn't deserve to care for him. P.S.: Banfield and BluePearl are both owned by Mars, Incorporated. Now it makes sense why they constantly recommend each other--it's all about business, not care read more

BluePearl Pet Hospital - Veterinarians Near Me - San Antonio, Texas

Inadequate and expensive best describes these Heartless*%#%$^*( They demanded $11000.00 up front before they would even examine my little dog very rude too they weren't asking they were telling money NOW and your pets health Later. Well she was mis diagnosed at Deerfield animal hospital and Blue Star never question the vets opinion and operated on her long story short she died on the table. If she would have seen a decent vet[my fault] she would still be here, these so called vets we have now is all about the money they couldn't care less about tour pet. I truthfully believe Vets are the worst animal abusers in this country, as I ponder my situation I wonder how many pet owners were turned away because they did not have the money just to watch their little pet die at home. 2 places I will never use again for my pets is blue pearl and Deerfield, if you have a good caring vet stay with them being new to the area Im looking for one. God Bless you.......................jstout read more

BluePearl Pet Hospital - Veterinarians Near Me - San Antonio, Texas

They've been a godsend for us several times. We've taken 3 different pets here for various emergencies. They have skilled doctors, a lot of diagnostic resources, and compassionate techs. Dr. Grace is absolutely fantastic. There can be a wait but we know they prioritize care based on gravity of injury/illness so if we're waiting there's a reason and it's worth it for the care they provide. read more

We drove almost 7 hours to see Dr. Israel for TPLO surgery for our deaf dog Luna who is not yet 4 years old. She has been in obvious pain and the surgeon came highly recommended by another veterinarian. Once we arrived at Blue Pearl everything went smoothly, the estimate was what they had sent over during the zoom consultation and picking up after surgery I had help loading her into the vehicle with all medications etc. I had read reviews and was nervous but I think it was a great place for Luna to have a significant surgery. read more

BluePearl Pet Hospital - Examination pre surgery - Veterinarians Near Me - San Antonio, Texas

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Do NOT take your pet here!!!...We checked in at 8:00pm - I kept asking every hour when our dog would be seen and he was always "next in line"...I finally gave up waiting at midnight and asked if they would bring me my dog so we could leave and would go to our regular vet the next day We sat with a few of the same people for the same four hours and they still hadn't been seen either by the time I left. The only reason they even got one star is because the receptionist and the tech were friendly and apologetic. We will not be going back or recommending Blue Pearl to anyone! read more

It was a Sunday and I needed a place to take my old kitty to help him cross the rainbow bridge. I called various places and was skeptical of Blue Pearl because of the bad reviews and they wouldn't tell me an exact price of the procedure plus cremation package, they could just give me an estimate. Sigh. We chose to take our baby to another emergency clinic but there wasn't a vet onsite yet and we were told it would be at least another hour before the vet showed up. We drove to Blue Pearl since it was on our way back home and we didn't want to prolong any more suffering. I was shocked at how smoothly everything went. As soon as we got there, we were put in a small room. Staff was attentive, compassionate and made sure to explain everything that was going on. They let us take as much time as we needed between steps and were so gentle with our baby. We chose a private cremation with a beautiful wood urn box and a clay paw print . We got the call 3 days later to pick up our baby. Regarding price, it was ~$555 and included everything. Considering it was a Sunday at an emergency 24hr vet clinic, I was expecting worse. The whole process was as smooth as possible. Thank you Blue Pearl! read more

BluePearl Pet Hospital - Gandalf the Grey RIP 6/9/25 - Veterinarians Near Me - San Antonio, Texas

I wish I could leave no stars. Unless your dog is in super critical condition, like about to die, don't take your pet here. You wait hours just to get seen by the vet then they proceeded to charge you an arm and a leg for simple things like bloodwork or just a physical exam. Me and my mom waited eight hours for our dog to be seen. Our dog had jaundice, was throwing up, hadn't eaten in multiple days, was very wobbly, has a history with seizures and he ended up never being seen. Yet other animals would come in get seen and treated before we had even been seen. My dog passed away less that 48 hours later. Also this isn't our first time here. This seems to be normal blue pearl behavior. We just aren't anywhere closer to any other emergency pet hospital. I really wish we were. So unless you're dog is in super critical condition in this hospital is the closest to you. Don't take them here. Save lots of money and lots of time read more

BluePearl Pet Hospital - Veterinarians Near Me - San Antonio, Texas

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Totally a scam. My cat was recently attacked and I took her to blue pearl to be told that if we couldn't afford what was needed that we could wait to see our regular vet and that nothing was severely wrong with her, come to find out that she needed surgery for her muscle plus stitches and a drain. They charged me $43 dollars for a "bandage", when they handed me my cat back the bandage was already off. Even our vet told us that after Covid, they kind of just went downhill and not to go back. Stay safe! read more

I gave two stars because of two caring individuals at Blue Pearl Pet Hospital located at 503 E Sonterra Blvd Ste 102 San Antonio, TX 78258. On Nov 11, 2025 late night, we brought in our male cat Tigre to BluePearl Pet Emergency Hospital (BPEH) because my spouse and I hadn't observed him eat nor drink for a couple of days. Tigre's normal behavior was off, so we knew he was sick. We were frantic! At BPEH, we were taken to the room with cameras and immediately given a brochure to apply for a Care Credit Synchrony (CCS) card before any treatment would be given to our sick cat Tigre. Before approval of the CCS card, it was demanded for us to pay upfront $ 1,286.61 before initial treatment. Beforehand, my spouse and I reasoned to one another that BPEH was money hungry and they are all about Greed! That if we couldn't pay, they were going to let Tigre die before its personnel initiated any form of treatment. It is quite possible, the waiting rooms with cameras are there to assist BPEH to take advantage of very stressed, caring pet owners. As soon as our CCS card was approved, BPEH maxed out all $ 7,000. dollars. We definitely feel and know BPEH took advantage of our desperate worry over the health of our pet Tigre. During our two (2) days ordeal with BPEH, the first vet that spoke to us Kristen White-DVM? She kept referring to Tigre as "this cat". Our paperwork clearly listed Tigre's name. And for the thousands of dollars BPEH was charging us, the vet could have at least been mindful of Tigre's name. Tigre required no surgery and was released due to our insistence. Upon being discharged, we were charged an additional $ 1323. 57 fee. We were given discharge paperwork, supposedly detailing his vitals/ medications provided, etc. The paperwork might have been prognosis of an armadillo- a bunch of terms and numbers we have no knowledge of. To date, Tigre is fine and we still have the meds given to us at his discharge. I have read so many comments from Yelp and other entities, I can possibly say I agree one hundred percent of them such as Kathan J., Joe S., Trudy P., Georgia B. and so many more. All true comments based on our experience at BluePearl Pet Hospital. Note: our discharge papers for Tigre states the hospital name is BluePearl Veterinary Partners-Stone Oak. Oh well, BPPH, or BPVP, it's the same pet hospital at Stone Oak. BluePearl Pet Hospital deserves a Zero star but on the bright side, we appreciate the care rendered by Catherine A. Strey-DVM, and Ms. Knox, who appeared to genuinely care for Tigre. Dr. Strey kept us updated on Tigre's condition. Notwithstanding, we feel BPEH took advantage of our desperate, emotional trauma and we were grossly overcharged. read more

We have been here for almost 4 hours and have yet to be seen by a doctor. My dog is struggling to breathe and is lethargic with a possible ear infection. 0/100 I would never recommend this hospital. When asked when my dog would be seen, they did not give me a clear answer. All they have done is take her vitals twice. No examination of her ear. read more

I would give zero stars if I was able to. We took our husky here back in 2015 as our veterinarian had just had surgery and they recommended we take him there. The vet he saw knew he was bleeding internally and had a large mass that was cancerous and that was on a Thursday. She told us he was fine and could wait until Monday for surgery and to go ahead and get bloodwork done. I realized later that when a human is bleeding internally, that's an emergency and she brushed us off because he seemed fine, but he wasn't. He died early Saturday morning in front of our entire family, including our youngest of 4 boys. It was heartbreaking. I called to tell them to cancel his surgery as he had passed and no apology or I am sorry, the first words out of the girl's mouth was that we owed them for his bloodwork. I told her that was pointless now because he was dead and it was useless. She wanted to know if we wanted to take him there for cremation and I was blunt and honest "I can't trust you to take care of him when he was alive, why would I trust you to take care of him now?" No reply. I left a review after receiving an email and the vet who was on his case called us because of it, trying to patch things up and I told her it was useless. My boys were ready to give up Christmas so the dog could have surgery and now all they wanted for Christmas was their dog back. Then she made a sarcastic remark about being sorry for ripping the band aid off. I told her she need to learn more about vet medicine and triage and if she can't tell that a dog is in distress, she had no business being a vet. Not only was this a huge loss to our family but to his longtime partner as well. Our female husky was never the same and she passed a year later. All I have ever heard about this place is how expensive it is and they probably think because they are in the Stone Oak area that their prices are affordable, but they are not. Greedy vet and obviously can't tell when a dog is actually dying and doesn't have time to wait. The vet we had could have easily consulted another vet to take his case since he was bleeding internally and even the ultrasound they did showed he had a good size tumor. I still am bitter all these years later because we lost our sweet boy because someone thought he was ok just because he was still walking even though he was constantly whining while we were there which I told him was not like him. I think all they care about is money. read more

I needed to seek emergency services during a weekend when my primary care vet was closed. I went to Blue Pearl based on location. It was a long day and ultimately, we did not leave with our dog. I was at peace with her passing until her primary care vet went over the medical records multiple times and told me they were "incomplete", "not a full picture of everything that transpired" and in her opinion, "unclear". The demeanor and professionalism was so sub par to both myself and our primary care vet that she will no longer be recommending Blue Pearl to any patients of hers. I would go further here but I am taking the matter further with my attorney. What I will say here is if you need emergency services and can find a more reputable, professional and ethical practice, I urge you to do so. read more

We took our kitty to see Dr Leach in cardiology and he was amazing! Very informative, super friendly, and explained our situation very well. The cardiology team is caring and compassionate and we love the doctor ** no experience with the emergency vet ** read more

Don't ever take your pet here! They charge an arm and a leg, seriously obscene amount of money just to run some tests. And they told my husband the cat was ready to be picked up but when he got there, they made him wait another three hours before the cat was actually ready to go home and all this on Mother's Day. read more

The staff and doctors were wonderful. I went for a second opinion and was very grateful they put his needs above profit. My Hagrid was an amazing service dog and I am so grateful that his end of life was kind and as pain free as possible. Thank you too everyone who worked with him for caring and showing us compassion. read more

BluePearl Pet Hospital - This is my beloved Hagrid. - Veterinarians Near Me - San Antonio, Texas

I'm giving 5 stars to the place where my dog, Toby passed away. In my time there I was only ever met with compassion, timeliness and patience. No one ever wants to lose their pet. I lost mine that night to cancer. I came in and told the front my dog had difficulty breathing and they rushed him so fast to back. The urgency was there. Money is always a topic and I'm glad they're not over charging stressed or grieving pet care takers. I'm even considering to move closer to this vet in case of any emergency in the future. I'll forever miss my Toby but I'm so glad he was in a place where he was cared for and loved. R.I.P 05/31/2024. read more

BluePearl Pet Hospital - Toby - Veterinarians Near Me - San Antonio, Texas

Blue Pearl helped me at a time when I was out of hope. My dog was having a difficult time breathing and I didn't know why. He had already been to my local vet who couldn't diagnose anything during a simple office visit. When he stopped eating I took him back to my vet and they took x-rays. My vet said they looked "cloudy" which indicated something was wrong with his heart. My vet recommended a ultrasound. Only one pet hospital in the area does them which is why I went to Blue Pearl. The check in process and intake of my dog into their facility is definitely something they can improve on. However, the diagnosis was provided immediately and the doctor called me personally. The news was horrible. A cancerous mass on his heart. I was already preparing for euthanasia and now knew I was making the correct choice to end my boys suffering. I am grateful that there is a facility with the ability to complete an ultrasound and MRI. The doctor recommended additional treatment which I couldn't afford. He didn't shame me - he stated "that makes you human. It is very obvious your dog was very much loved by you." That made it all so much easier. I highly recommend this facility. read more

BluePearl Pet Hospital - Dixon. The goodest boy ever. - Veterinarians Near Me - San Antonio, Texas

Soooo grateful to Dr. Fred Williams, our intake nurse - Leslie, our day nurse Hannah and our night nurse, Joey, as well as all the front desk staff for making sure our little girl had a successful outcome after her liver lobectomy! Our little 11lbs mini-schnauzer girl, Mischa, was diagnosed with a large liver mass and surgery was the only treatment option. Mischa is almost 14 and has Cushings and we were so scared about having her undergo this surgery. But Dr. Williams was so confident and knowledgeable that he made us feel very comfortable from the moment we met him. He gave us all the possible risks as well as benefits and we were off to surgery that same afternoon! He came out and spoke to us personally right after the surgery and we were so relieved to see him and hear that our little girl did so well during the surgery! Nurse Hannah let us see Mischa after she came out of anesthesia and took great care of our baby for 2 days! We were given a phone number to call and check on her any time - day or night. When Mischa refused to eat, her nurse suggested we come in and try to feed her - she had to eat to be able to be discharged. Mischa ate from my hand that afternoon and we were on our way home 24 hours after the surgery! We were expecting an outrageous price and were willing to pay it! But our final price was less than the estimate and we ended up getting a refund! Everyone at Blue Pearl was super nice and helpful, and you can see they genuinely care about their furry patients as well as nervous pet parents! read more

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I brought my cat here because the vet recommended taking him somewhere immediately rather than wait until the following day for a regular appointment. The staff were friendly and kind, and my cat was taken back for an exam relatively quickly. The doctor recommended treatment and made it clear that we would decide together what was best without doing any unnecessary treatment. She was kind and patient and my kitty is feeling much better today. The entire office was spotless and well maintained, it looked nicer than most human ERs. There was water, coffee, and a snack machine, and the bathroom was totally spotless! Yes, it was a long wait, which is to be expected in any ER. Not long after we arrived, a car accident victim came in and needed immediate treatment. If that hadn't happened though, I don't think the wait would have been as long. As far as the bill, it was higher than regular vets but nowhere near as high as other vet ERs I've been to. All things considered it was actually pretty reasonable. I hope I never have a reason to need an emergency vet again, but if I do I will take my pets straight to Blue Pearl. read more

I would rate 0 stars if I could. Do not recommend you to take your pet here. Was told it would take 25 minutes for them to do x-rays and blood test on my cat that was very lethargic, feverish and unable to walk. We waited for an hour and were told that the vet would be with us shortly. When I asked the front desk for an update on my cat, he had been given no treatment, no fluids, nothing. His blood tests were back that they had NOT informed me yet and they were waiting for the radiology that could take 2 to 4 hours! they said it would take 25 minutes, not 2 to 4 hours! When we asked to leave, they would not let us leave without seeing the doctor to talk about treatment plans. We were told we could give him antibiotics take him home and take him to our primary vet. They said that would take 15 minutes. It has been over an hour now and I'm still waiting. Have been here for almost 6 hours total. Came in at 12am!!! Also someone else brought their dog in, they took him, saw the vet and they left before we even had an update on my cat! DO NOT COME HERE, will not be short at all!!! read more

Brought in my elderly dog today, with some of the same symptoms I had just seen her display a few days ago. She was hospitalized Thursday and Friday at our local vet (closed for the weekend) to get fluid out of the chest cavity, but that she would be good until Monday. But she wasn't. From the front desk staff, to the techs, down to the knowledgeable Veterinarian (Dr. Carballo) everyone was amazing. They were just as concerned for my baby having more fluid all in her chest cavity, as I was. Which she did...but they drained it and she's back home until her vet gets all the blood and culture test results back tomorrow. I can't thank y'all enough for the compassion y'all displayed, when I'm in full blown panic about the possibility of having to lay my first rescue, the dog I brought both my kids home to, all the military moves, and so much more, to rest read more

BluePearl Pet Hospital - Veterinarians Near Me - San Antonio, Texas

Our dog is having sinus issues and our regular vet recommended Blue Pearl, as they can do more than our regular vet. We had heard great things about this place. They took SUCH wonderful care of our boy. They have staff there 24/7 and you can call anytime for updates and they stay in contact with you pretty regularly, so you're not worried. They are so kind and thorough and we'd do anything for our pets, so the fact that they are so kind, gentle and thorough made us feel good. Our dog wasn't even shaking and nervous- he seemed fine to be there. Unfortunately we received some not so pleasant news, but again they are extremely empathetic and knowledgeable and had a referral for us. We had a consult with the doctor and saw the CT scans before we went home with our baby boy. The vet made sure we understood everything and had no questions. I'd go back here in a heartbeat. Granted they are expensive, but you get the best care and attention. We consider our pets children and would do absolutely anything for them. read more

Scheduled an appointment for a specific date and time and show up and their staff made appointment for previous day. I know with 100% certainty I scheduled my appointment for the date and time I chose because of work conflicts. Never again will I come back to this place read more

BluePearl Pet Hospital - Veterinarians Near Me - San Antonio, Texas

Was there 7 hours! $1000 . Did not tell you charges upfront . Kept saying they woujd be right with us but then another hour passed

Brought my pit mix to the ER & the nurses were amazing. They handled him with care and were able to bandage up his paws as he got them burnt from running away. He is usually super skittish with people but he took to the nurses and was giving them kisses left and right. 10/10 Recommend, nurses and the care they gave to my fur baby were awesome. It was defiantly an easy cost for the services they provided unlike most place there $$$$ but this place was affordable for being a ER VET. They made him feel so comfortable and now he's resting at home with no pain. read more

BluePearl Pet Hospital - Jax - Veterinarians Near Me - San Antonio, Texas

If at all possible would not leave any stars. 1 is the lowest. My dog was in dire medical attention. Apparently Blue Star has 1 of the 2 orthopedic surgeons in San Antonio & came with high recommendations. Well after waiting over a month for a call, very frustrated. My vet assured me they would call. Never happened. My dog's health gradually deteriorated & dire pain. Yelping. These people never returned call. Rather drive 5 hours that deal with unorganized & false expectations of corporate vets. Take your business elsewhere! read more

Call to inquire about treatments for possible poisoning of my dog. Whoever the idiot was that answered the phone would be lucky to know her birthday. after five minutes of word salad I interrupted her and asked her what are the possible treatments for poisoning. At this point she finally said they don't do the treatment. They would have to call the poison hotline and they would recommend a treatment. I lost precious minutes because all this bitch wanted me to do is bring my dog in so they could start running up my credit card bill. these people are fucking scumbags. read more

I am somewhat emotional about this review. We thought we had lost our poor Iris. DVM Book is absolutely incredible!!! In a 24 hour period, our Iris was a different pet and very much alive. By 48 hours, I was amazed. She seemed back to normal. Due to a recent major surgery, pancreatitis, and a continuing battle with cancer, we still have a hill to climb for what's left of her life. Dr. Book all but ensured we have more quality time with our girl. I cannot thank him and the rest of the Blue Pearl Team enough!!!! read more

BluePearl Pet Hospital - Ms. Iris - Veterinarians Near Me - San Antonio, Texas

hate this place. The place is run by young unsympathetic women who are there for a paycheck only. They call you one time when you can pick up your kitties ashes but honestly I never saw that message. So a month and a half later I called them and said they would not have called me for at least six months assuming I received their message. I had my son pick them up and they gave him no paperwork, no receipt nothing. More like an F you. I tried calling there but can never get through because no one wants to answer a question. I have nothing but bad feelings inside of me because of that place. I'd go anywhere else if I ever have to again. WHY haven't they sent me my paperwork on Sonny, I spent over $800 there! Now they will say they mailed them to me twice! read more

BluePearl Pet Hospital - Sonny - Veterinarians Near Me - San Antonio, Texas

I took my incontinent kitten, Charlotte, for an assessment of her spinal cord issues. I was quite impressed with the doctor and staff and the Covid check-in procedures. It was pricey, but thorough and the doctor provided a written assessment, which I appreciated. Charlotte was also able to see other specialists on the same visit which was very beneficial, especially since we were coming from a long distance. Afterwards the doctor called and spoke with me and answered my questions for a quite a while. They really seem to have a number of specialists on staff and I am very pleased that this facility also offers 24/7 emergency services. It was only our first visit, but I would certainly try it again. read more

My dog was referred here for a torn ACL. You have to pay $50.00 to make an appointment. When you call they send you an email with a link. My dog was seen 40 mins past my appointment. Glad that I stayed/waited. Dr Williams was outstanding. He explained my dog's injury & drew a picture on how he could fix it with options on procedures. Best of all, he did the needed surgery THAT afternoon. You have to make an appointment for pick-up as well. I was able to pick my dog up the next morning with all his recovery meds & discharge instructions. This is a success story. My dog is recovering very well & I'm glad I didn't wait or hesitate to get it done. My only complaint is that the facility goes by three different names for the same building & address. I'm sure it will eventually become one. But for now, your appointment receipt says BluePearl Specialty & Emergency Pet Hospital so does the building. On the other hand my final bill receipt says BluePearl Vetrinary Partners-Stone Oak. My pet insurance (Embrace) has this location as the South Texas Veterinary Specialist-Stone Oak. Confused yet? My husband & I were. By the way, I recommend this facility for your pet's emergencies. read more

BluePearl Pet Hospital - Dog with CCL repair - Veterinarians Near Me - San Antonio, Texas

Unless your pet is in critical condition and 1st priority to be seen, do not come here. It was the worst service and pet care I've ever dealt with. I waited hours to only have them take my dogs vitals, and "assess" him for 2 minutes. My dog had a pea size lump on his face that I was really worried about and they literally told me that it wasn't there. I had them assess him again. They clearly didn't properly assess him because they made me feel crazy for bringing him in because they proceeded to tell me THAT IT WAS NOT PRESENT. it was the most frustrating experience and horrible pet care. All they want is your money and honestly, if my pet was ACTUALLY having an emergency this is the last place I would EVER bring him to. read more

Do not take your animal here for emergency services. They abuse you and hold your animal hostage asking for crazy amounts of money or else your "pet is dying". They will try to hold your pet hostage but you have a right to take your pet home so do not allow them to do so. You get to choose what services you get and if you didn't sign off on it then don't pay it. Total scam. They're just after any money they can get out of you and have no concern for your well being or that of your animal. They are emotionally abusive and will Waste your time. Please find another option for the sake of your pet. Disgusting. read more

After waiting over 6 hours I finally just got my dog and left. No contact with me for updates. He was hurt in his back and legs and could hardly walk. As it turned out, they were watching him for seizures - which is not why I brought him in. He died the next day. read more

We arrived at the hospital " Blue Pearl " at 4pm , doc called ahead , sent records ... they took Callie back to be "examined" ... they had a system , they called people back and put them in exam rooms quickly. We were told doc coming shortly, small cold room , hard chairs and after a time thinking " where's my dog ? " We were hopeful at first . I shared with husband " I don't feel good about being left in this room " something wasn't right. After an hour in the cold smelly room we asked if we could go back to warm lobby with nice couches , and hot tea . Reluctantly , they agreed ... that lasted 45 minutes. I asked multiple times if we could go get something to eat or order a door dash ... we were told 15 more minutes and asked to go back into cold small , smelly room . Eventually A tech came in , said Callie was on oxygen , she would need to see a critical care specialist , they could keep her overnight... and transfer her to critical care in morning... but wait , "aren't we in a critical care hospital" I asked ? " yes but technically you were admitted into emergency room and her doctor would have had to have referred her and called ahead . " our doctor did call , here is her referral and he sent records " I puzzled out loud . Same hospital, arrived at 4pm with paperwork. Emergency room starts at 5pm . "Can we take her home and come back to see doctor tomorrow? " I asked . "No , you could call and we can't guarantee an appointment. We need you to wait to speak with our financial consultant who will be in to see you in 15 minutes " .I am pretty good at numbers and flat out ask why I need a consultation. Stonewalled. I felt like I was stuck in a car dealership waiting while they wore me down . Finally , someone comes out to explain that the financial consultant is out and we need to wait another hour . The financial consultant handed me an itemized bill for 6500.00 just for overnight which did not include IV antibiotics which was the one thing I held out hope for . An example ... 800 for fluids overnight and she is eating and drinking fine right now . That's before she even sees the specialist. Then there is that cost ... which is undetermined .An absolute scam . The most heartless treatment imaginable. I have had pets all my life . Almost 5 hours there . Callie didn't get fed , get her antibiotics or a steamy shower which helps her sleep . We took her to a great vet next day and she explained multiple issues so we had her euthanized. read more

We have gone twice and there is always a reason they tell you that you should go somewhere else and refer you to other hospitals. Why they open 24 hours if they cannot accommodate? Had a sign the emergency room is closed... read more