My 8.5 year old Cane Corso was ruptured a disc in his back. I had to take my Cane Corso from Blue…read morePeral to Thrive due to Blue Peral. They were expecting him in the Neurology and Dr. Powers walked right in and did an exam immediately and said that they need to do an MRI and so we can find out what was going on. She was straight forward and listed the possible scenarios and issues. I would recommend Thrive to any and all.

My cat had surgery here and was discharged immediately afterward. I followed all of the…read morepost-surgery instructions exactly as they were given to me. A few days later, I noticed that the stitches had opened while my cat was having a bowel movement. I called multiple times and repeatedly asked to speak with the veterinarian, but I was told that the doctor was not available and that I should bring my cat to the emergency department if I was concerned. At that point, I simply could not afford another emergency visit. When my cat was finally examined, I was told he had an infection. I was charged $400 just to have the wound cleaned and was told I would need to bring him in three times a week at $400 per visit, followed by another estimate to close the wound. Seeing how carefully and professionally the second hospital cared for my baby made me keep asking myself: why wasn't my cat cared for this way from the beginning? This was an incredibly stressful and heartbreaking experience, and I would not feel comfortable bringing my pet back here. The other hospital provided much more comprehensive care. They placed a urinary catheter to prevent urine from contaminating the wound, kept her hospitalized for five or six days while the wound healed and the bleeding stopped, and then closed the wound with stitches. They continued monitoring her until she fully recovered. This level of care was important to prevent complications and allow the wound to heal properly. Unfortunately, we did not receive anything close to this level of care or follow-up at your hospital. Because of this experience and the additional treatment my cat required, I am requesting a full refund for the services we paid for. If we cannot resolve this directly, I intend to pursue the appropriate formal complaint and legal channels available in Texas. I would prefer to resolve this directly and professionally with your hospital, and I hope we can reach a fair resolution.

So thankful I found Night Watch!! I found a kitten, that…read moretook ill after being with me for 4 days. She had a wound that I had cleaned up, kept an eye, but still internally infected, an abcess. Labor Day and reg vet was closed. Closest was one called Allure - 2 hours of waiting, still not seen by the vet. I was so worried by how hot she felt, knew the fever was high. Walked out of Allure, after finding Night Watch on Yelp. From the moment I walked in, (now almost 9pm!) it was a GREAT experience! From the front desk (she even loaned me her phone charger!) to the vet tech bringing us back quickly, and the amazing vet! It had been a long, stressful afternoon and they made it much less so. Kitten was already showing improvement on the ride home!

Be careful bringing your pet here for kind of emergency. They will only run you a bill for 2k…read moreworth of tests only to make you wait for hours and then tell you they can't help you and send you to Thrive 20 minutes away, for them to run the exact same tests (bill you again). Also Nightwatch will tell you that "they talked to thrive and the estimate will be between 1800 for one night stay to 4000 for two nights and a transfusion, here I am 6000 dollars later just going into the second night and still pending another 2 grand if a transfusion is required. Be very careful coming here unless you are prepared to take out a second and third mortgage to cover all the bills.

When my dog experienced what appeared to be a seizure and briefly stopped breathing on June 7, I…read morerushed him to MissionVet. From the moment we arrived, the staff acted quickly and immediately took him to the back while helping me complete the necessary paperwork. I was extremely distraught, and I truly appreciated how one of the staff members took the time to sit with me and help calm me down. Everyone I interacted with was kind, compassionate, and genuinely caring during such a scary situation. Our visit did take several hours since they wanted to monitor him closely throughout the day, but I appreciated that the team checked in with me about every hour to provide updates on how he was doing. Those updates meant a lot and helped ease my anxiety. Dr. Gonzalez was knowledgeable, compassionate, and took the time to explain everything. Thankfully, they didn't find anything concerning during his evaluation and recommended that we follow up with our regular veterinarian for continued care. I hope I never have another emergency, but I'm incredibly grateful to the entire team for treating my dog with such excellent care and for showing me so much kindness during one of the most stressful days I've experienced as a pet owner. Thank you for taking such good care of my baby.

I had to bring my dog on Memorial Day weekend after I noticed that he was lethargic, had nausea,…read moreand was refusing for which was very out of character. We rushed over on a Saturday and I truly appreciate how quickly the tech's triaged him and did not dismiss his case even though he was presenting normal except for a fever and abdominal pain. I was worried that he was going to be dismissed since it had only been a few hours since he started to act strange but I know my dog so well and I know something was very wrong. The doctor let me know that they suspected pancreatitis but there was no ultrasonographer to confirm until Tuesday. He was started on meds to control pain, nausea, and try to get an appetite but he kept getting worse and they decided to have him stay overnight. Sunday they called that they were going to start on NG tube, antibiotics since he had fluid in his abdomen, and continue to monitor. They still said they needed the ultrasound for pancreatitis and I asked why not the blood test but they said they needed ultrasound which I still don't understand why it couldn't be the blood work. Monday they called and let me know he was in sepsis and the fluid had bacteria and he needed surgery but because of the holiday there was no surgeon available and I needed to transfer to blue pearl since they had someone on call. I rushed over and took him over there and I was so grateful that they had me switch because the care we received at blue pearl was phenomenal compared to here. I appreciate that the doctor started him on antibiotics early and was treating him the same way a confirmed case of pancreatitis would be treated because I feel that helped save his life. My main frustration is that they had no doctors in to help him because of the holiday from Saturday all the way to Tuesday. It was very frustrating to take a dog for emergency care to an emergency hospital and pay a ton of money to not have the doctors he needs available especially when quick care can make the difference of him living or not. I will be taking all my pets to blue pearl instead of here because of how amazing they were and that they had staff that could provide timely care.

What a heartbreaking review to write. I've been here twice. Once to fit a hurt paw and the other to…read moreput our sweet boy down. The staff was sympathetic, informative and gave us all the time we needed. They walked through the process with us so we knew what to expect. They offer urns and other memorial options. It's take approx 2 weeks after. Very thankful it was a good experience for worst case scenario.

On July 1, 2026, my dog was euthanized at Angel of Mercy Critical Care, and communal cremation was…read moreinitially arranged. On July 2, at approximately 6 p.m., I called the practice to change the cremation arrangement from communal to private. Staff confirmed that the change had been made. I was quoted approximately two weeks for the return of her ashes. After that period passed without an update, I left several voicemails and spoke with front-desk staff, but I did not receive information about the status of her ashes. The practice directed me to contact its third-party cremation provider. When I contacted that provider, I was told it could not locate a record for my dog. On October 2, while visiting the practice for another appointment, I again requested an update. Staff could not locate the ashes and suggested that weather might be affecting the delay. By that point, three months had passed since my request for private cremation. I requested a refund. The practice offered to refund $100 for the private-cremation charge. I also requested a refund of the remaining amount I paid for cremation because I had not received the ashes or a clear explanation of what happened. On October 6, a manager called from a blocked number and left a voicemail asking me to return the call. Because the number was blocked, I could not call the manager back directly. The only callback number provided was the office number, and the office was closed at the time. I called that number and left a message. As of October 7, I had not received a response. To resolve this complaint, I am requesting a refund of the full amount paid for cremation services and a written explanation of what happened to my dog's remains, including whether a private cremation occurred and whether her ashes can still be returned. This has been heartbreaking. Beyond the delay, the repeated difficulty obtaining basic information has made an already painful loss more distressing.

My husband brought our critically ill 4 year old dog to BluePearl 2 days ago after referral from…read moreanother vet clinic that didn't have the capability to treat her. She was admitted to their critical care service under the care of Dr. Strey. Unfortunately she made a terminal diagnosis with no treatment options so we made the painful decision to have her euthanized. Dr. Strey and all the nursing staff kept us frequently informed of everything that was happening. We were completely blindsided by the diagnosis; the staff's ability to communicate with us professionally and compassionately was greatly appreciated.

Bluepearl Veterinary Partners San Antonio, TX WARNING ‼…read more This is by far the worst experience I have ever had at a Pet ER ....First off I called ahead to see if they can see her and they said yes so we get there at 9.30pm and they take her-to the back at 11.30 ( 2 hr later) to get her vitals they never come back with her and never gives us an update .. it now 2 am (almost 5 hr) of sitting and waiting so I go up and ask for a status and she says oh let check and tells me she had some diarrhea but the Dr has not see her so go back and sit for and they come at 3.40 to tell us she cant be seen and Ofcourse I go off for the simple fact you knew this information but yet let us sit there for 7 hr before you had the common courtesy to tell us !!! This is the worst ER for Pet Please share and NEVER take your Pet There .. the y treat you like a number and not a human and whoever manages this should be FIRED for allowing this to happen !!

Losing a pet is never easy, but the staff at VCA Beckers did an amazing job on putting my husband…read moreand I at ease we are going to miss Jackie so much Losing a pet is never easy, but the staff at VCA Beckers did an amazing job on putting my husband and I at ease we are going to miss Jackie so much

My poor Smokey dog wasn't feeling well with nausea and vomiting, so I took him to VCA Becker Animal…read moreHospital. I'd previously taken my late service dog there, and they'd saved her life, so I knew that I could trust them. Nayeli was our vet tech, and she was very thorough. She explained everything in a way that I could understand, and she allowed me to pick and choose what I wanted them to do for Smokey from the treatment plan. Dr Taylor was very gentle with Smokey dog, and also very helpful in explaining everything for me. They gave Smokey an injection of anti nausea medicine, and he's already feeling so much better! He hadn't played with his treasured toys in days, but immediately after having his breakfast of chicken and rice he ran to get his toys from his kennel and began to play with them! I'm very grateful for Nayeli and Dr Taylor. Five stars. Oh! They have a military discount!

Our dog Ginger had a sudden illness and we were able to be seen at 10pm on a Thursday. She had to…read morereturn to be hospitalized for three days, and the Town and Country team were exceptionally kind and professional. They kept us informed throughout her stay, and were understanding of our budgetary situation. Ginger recovered after a few days and is back to her normal self. Much thanks to Town & Country for helping us through this scary time. We wish we could name all the people who were involved and who helped us, but every team member was always courteous and respectful. From the front desk to the doctors and technicians; we are so grateful for all of you. God bless you.

I brought my dog, Sophie, in on 5/16/26. She is a three y/o border collie rescue that I got only a…read morefew months ago. I brought her in because I discovered a new mass on her back that had not been there previously. Since it was weekend, I couldnt take her to her regular vet, and being an anxious individual. I decided to take her to this clinic since it was open and able to take her. When she was brought back and examined, I was presented with three options: the first option presented was an aspiration biopsy. It was mentioned that the specimen could not be good enough or be contaminated and require more samples to be taken afterwards. The second option was an incision biopsy, but it was presented as painful and with the likelihood there would need to be another visit to fully remove. The last option was a full removal that day under anesthesia. With this information I thought a full removal was best. I left her there to get the procedure. It was hours before I even got the call that they were starting and not until late that night that they were done. I was told that I would probably hear back from the lab the following Thursday in regards to the results. The vet did not provide any further information about the mass or what he discovered during the operation. I was called on 5/26/26 with the lab results. It was a follicular harmatoma that is benign. In the moment I blanked because I was so relieved it was benign. The front desk people were kind and patient throughout all of my calls, and I thought that I was going to be able to move on from this point confidently. However, I have since discovered that that was not going to be the case for me and my dog. Yesterday, 06/12/26, the incision site was appearing yellow, with spots of scabbing, and stretch, stretching on the incision site (keep in mind. She had been prevented from biting or scratching as per instructed up until this point and had had her sutures removed two weeks prior). At the same time she began to show less interest in her food. With all this occurring, I took her to her primary vet. While she was there, I was called and told her gums were pale (a sign of oxygen deprivation) so they decided to draw blood (I consensted to whatever testing was needed) and it showed she was anemic. The vet questioned if she had always been anemic because, in his words, it would not be wise to perform the surgery in that condition. I Iwasn't sure about her results prior to the surgery so I called Town and Country to ask about her blood work. At this time it had not been shared to me, nor explained to me in any form. Only mentioned as "unremarkable" in her SOAP notes. After her chart was emailed to me, it showed anemia was present and detected prior to her surgery, and I was not informed about it. I was not sent her blood work beforehand, and it was not in the SOAP chart that had been given to me. I was also told by my normal vet, in kinder words, that the procedure was done quite poorly and it had led to an infection in her incision site. He was quite shocked to hear that she had had the stitches removed two weeks ago, because it looked like the site was stretched, and sewn up in a very poor manner. Overall, I am not only disappointed in my experience, but furious at the lack of information given to me and poor judgment made on the part of the surgeon when it came to tresting my pet. I feel as though I was not properly informed and the correct actions were not taken in the situation, costing me more money and potential harm to my dog at the hands of a veterinarian that very well could've been taking advantage of the fact that I was young, a new pet mom, and very clearly anxious to help my animal in any means.

I'm not understanding why the reviews are so low. When I called about the consultation fee, the…read moregentleman at the front desk was very kind and transparent about pricing. We went in as a walk-in around 9:00p for our dog. When we got there, the same gentleman was quick to get my dog to triage and the office was very clean. We were seen right away by the doc and the assistants. They had to do an emergency ultrasound so it was pricey, but not like other hospitals! They were reasonably priced, very caring, and went above and beyond for our baby boy.

Although I received calls, I have not received paperwork with the proper designation of IMRAB 1TF…read moreDogs and Cats (1 Year) Rabies virus - Killed thimerosal free. I find it difficult to believe that official documentation would not provide exactly what vaccination and type was given. I understand the manufacturer works for the facilities providing the vaccine and not for the consumer. But I did contact the manufacturer with the vaccination information and they provided me information that the lot number and batch number was not associated with thimerosal free. Until I receive paperwork stating otherwise I will leave my review as is. Deceptive and/or ignorant practices.

Our little Leah become sick with lots of scary symptoms including seizors. It was late and our vet…read moreclinic in bandera referred us to the ER in Boerne . We called ahead and Avery calmed us down with immediate knowledge and comfort remedies to get there as it was a hour drive . Upon arrival Avery quickly came to us and too Leah for vitals . She explained possibilities and assured us Leah would start feeling better soon . A bonus to Avery was Dr Dielmann . He was amazing to say the least! We were nervous and scared about what he was going to convey. He gave us hope that the chances of a less severe diagnosis was probable. He was so understanding and sensative to our feelings. Our little Leah is doing better and highly recommend Avery and Dr Dielmann. Thank you for everything . !

We chose Hill Country Animal Emergency Hospital based on online reviews. We were so happy with the…read moredecision to drive out to Boerne. Our dog was seen promptly, X-rays and lab work done were done and results were given to us within minutes. Our dog was taken care of and ready to go home within an hour. The staff and doctor were so nice and caring. We recommend this place!

Dayana came over right on time and did a fantastic job. My old boy doesn't make getting groomed…read moreeasy on anyone, but he seemed at ease with this lovely lady. He looked absolutely amazing and I highly recommend this business!

Jennifer did an amazing job grooming my 2 Cavalier King Charles spaniels. So kind & professional…read moreand love having her come to my home. Highly recommend!