We had to euthanize our cat and they handled everything amazingly. It's a strange thing - analyzing and rating a situation like this but it's also one of those unavoidable realities with having a beloved pet when they're suffering. This is an emergency vet after all. I've been traumatized by almost every euthanizing I've had to do - and most of the time it's do to going through the responsibility of that choice and watching someone you love dying or suffering, and then the veterinarian or tech makes things confusing, could make you feel guilty, goes too fast with the process or fails to ensure the pet isn't relaxed or at least not alarmed. Trust is a big deal with the process. I would come back in the future with the assurance that the folks here care for both the pet and parent. No guilt trips or added aniexty. Thank you for respecting our baby and giving us peace in a terrible moment. read more

I would NEVER visit this place again I do not recommend it. They charged me 1,200 just to be seen. They wanted over 5,000 to stay overnight. I can now compare emergency clinics as I've been to two within two months. Hill Country Animal Emergency Hospital is a much better choice for your loved pet. Hill country only charged me $300 to be seen and $900 to stay over night. I felt comfortable here and like my pet was going to be cared for. The number 1 issue I have with VEG is when they determined what was wrong with my animal - they did not provide the medicine to relieve him UNTIL after the vet on duty took 20 minutes to draw up a "plan"( new bill to Pay) then from there my family took another 30 minutes to decide what to do.... At the time I didn't realize they should have administered the treatment so he could breathe properly. ... why wait???????? If they truly cared about the animal in their care they'd give the medicine that would allow him to breathe immediately. I feel sick about this place.. if I went to hill country I know they would have don't better and more than likely I'd have my best friend still. I wish I went somewhere else. The vet really didn't seem to care. All I kept hearing her talk about was money and how to charge on bills. The vet technicians were very kind though. read more

If you're in need of an ER where the staff is extremely friendly, attentive, courteous, sympathetic and supportive...and that's just with you! They're the same if not more when it comes to your fur baby, or any family pet, you bring in. The way they gave their all and loved on my Lady(14 y.o. miniature schnauzer) really eased my worries and let me know that regardless of the outcome the doctors and nurses genuinely care! I brought my fur baby in who literally was lifeless. I couldn't get her to eat, drink, walk or even stand. I thought I was for sure losing her but after spending the night with these amazing people who work here they brought her energy level back up and she was walking the next day. Not to mention they allowed me to spend the night with her in our own room. I'm so grateful and thankful to the day and overnight staff here, real life superheroes! read more

VEG ER for Pets - Lady spending the night in her own hospital room - Emergency Pet Hospital Near Me - San Antonio, Texas

I waited a whole day to sit and think about what happened at the ER the other night. My dog hasn't been feeling well for the past few days. I took her in because this was the best rating. The doctor only spent like 1 minute with her and immediately diagnosed her with pyometra they wanted to charge me 7,000. I declined and took her to her vet. They ran blood test and CT scan and a x ray. She DID NOT HAVE A pyometra. In fact she had Addison disease. I RECOMMEND NOT TO GO HERE! I spent $300 for WHAT? Imagine I paid the 7,000 and my Dog still wouldn't have felt better. They need to take time and do better at triaging the dogs. I definitely rated this ER 0-1000. My vet even said DO NOT TAKE HER BACK!! Don't get me wrong they were nice and sweet but the fact the Doctor only took so many seconds to diagnosed her, had me worried. read more

Wow--what an experience! From the second I walked in, I was greeted by the sweetest receptionist who instantly made both me and my dog feel at ease. She was warm, welcoming, and somehow knew exactly how to calm my nerves and make my pup feel safe. She even brought out a cozy bed for my dog and sat on the floor with us while taking our info--like, who does that?! Amazing. She checked on us twice throughout the visit just to make sure we were doing okay. And when there was a little wait, she brought me coffee and cookies. I've never been treated like that at an emergency vet--honestly, the only place that's ever pampered me like that is a fancy car dealership. The doctor was great and super informative, came over right away while the tech took vitals, and explained everything in a way that made it easy to understand. But let's be real--the receptionist stole the show. She handled everything at the end: meds, payment, instructions--all without me having to move an inch. Then she walked us to the door and gave us the warmest goodbye. Total rockstar. I left feeling cared for, supported, and 100% confident that this is the only place I'll go if my pet ever needs emergency care again. Highly recommend! read more

This place is fantastic! Of course it is expensive, but all ERs are. The care was so much better than other places I have been with other animals. We were seen immediately and the care was beyond great! Care team was super helpful and personable. My animal was very sick and you helped my dog and me. read more

We had to come for an emergency visit around 3:45am and the staff was AMAZING! We were immediately asked what the situation was, they checked her vitals, and then showed us what options they recommended to help her. The whole visit they had such a great attitude and were giving constant attention to my kitten which I really appreciated. 10/10 would definitely recommend coming here!! read more

Took my baby at at 2 in the morning, they were already busy but they were quick to check my cat and register him. My cat had to stay 12 hours but we were allowed to stay with him all the way. The staff was very kind and attentive towards my pet and his owners. The vets were knowledgeable and explained everything with detail. All emergency hospitals are pricy but all things considered, I didn't think it was too bad and they are willing to work with you if you cannot afford the full price. All in all, I would definitely take my pets here if I need to, but I hope I won't have to in a long long time. Thank you VEG for taking care of my Nula! read more

VEG ER for Pets - Serenula - Emergency Pet Hospital Near Me - San Antonio, Texas

Dr. Charity, Courtney and Morgan were so hospitable and kind. They explain every medication and procedure well. It felt so nice to finally have an emergency experience where it felt human and not all about money. The facility is clean and comfortable. This team really loves what they do, they're professional but aren't disconnected from humanity. Thank you so much for all your help! read more

Pros: The staff is attentive straight away, as soon as you walk in, find a seat and they will start intake. In my past two experiences, that is typically how it has been and the nurses are always caring. This is the only reason for the 3 stars. Cons: As pet parents, we all visit the vet with the intent of finding immediate care, in the event of an emergency under a reasonable price. While pricing is more feasible than other vets, it is not realistic and some of the recommended scans are well-overpriced. It is a double edged sword, while you want the best care for your pet, it shouldn't cost you an arm and a leg to do so, especially in this economy. My most recent visit (over the weekend), ultimately was resolved through medicine, that actually costed less outside of the vet and now I feel I wasted $800, instead of saving more than half of what I was charged, for the past two visits combined. read more

I cannot imagine how anyone could give this clinic less than a 5-star review. Yesterday, my 9-year-old black Lab female suddenly developed labored breathing and lethargy. One minute a seemingly completely healthy and happy dog and the next appeared on the verge of dying. I typically am untrusting of emergency vet services as my experience with other clinics in past years have been one where they seemed to take advantage of my emotional distress with a pet emergency to soak me for every dollar without regard to the most likely outcome of treatment. VEG San Antonio has completely changed my opinion. I rushed in their doors with my dog and without forcing me to immediately fill out intake forms they set to work on my beloved dog. The veterinarian immediately determined the issue with an ultrasound and had to break the bad news to me. My dog had a large tumor on her spleen, and it had ruptured with her bleeding internally. When I asked about emergency surgery my vet very kindly but firmly let me know that it was not really a viable option given the fact that type of tumor most likely had metastasized from another part of the body and the survival rate for a surgery was under 10%. To say I was in shock and heartbroken is an understatement. The entire staff was very kind with me. They waited for my son to arrive and took us to a very comfortable room to be with our dog to say our last goodbyes. They told us we could stay as long as we wanted and gave us a buzzer to push when we were ready. When we pushed the buzzer, the vet came in and very gently and kindly assisted my dog out of her pain. The people in this clinic are like angels. You could tell everyone of the staff truly cared about animals and their human 'parents'. I want to thank all of you for your treatment of my dog Bailey and the compassion shown to my son and myself. read more

so the staff was attentive but my furr baby had suffered a stroke of some sort instead of offering supportive care to see how things went. They told me. I should put her down either that or get a CT find a neurologist somewhere else which would be over 5k paid over 700 for the visit just for them to draw blood and put an IV and tell me there was nothing they could do payed 108 for pain meds to go home on. She recovered the next day. didn't even need the pain meds, had I listened and put her to sleep . I would not have my Baby. I paid for them to do nothing but blood work I feel they handled the care very poorly. my baby is 9 years old strong and very much a fighter I'm glad I went with my gut on this. she is fully recovered! ER doc needs to be more educated. Price too high for minimal care read more

So thankful for this vet office! They took such gentle care of my Yorkie and were so kind and attentive. I left feeling reassured and grateful for their compassion. read more

I have been to emergency vets all over the US. I have never had an experience like I did at VEG on Loop 410. They met us at the door with 5 people taking my kitten and treating him immediately. They treated the pain he was in as quickly as possible. They were kind and understanding to me. They were amazing on all fronts. And their prices were more than fair. I hope no one needs emergency vet care but it you do look up VEG. They have locations around the US. So grateful to them. Melissa read more

Caring, attentive and supportive staff. Our beloved old dog was given excellent care. We appreciated the open floor plan and the ability to watch tests like x-rays be administered. We highly recommend this clinic. We visited the 410 (Central Park) San Antonio location. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - San Antonio, Texas

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The staff were very kind over the phone, I didn't end up bringing my pet in because the receptionist was able to connect me with one of the veterinarians on site and she went over everything going on with my little girl and informed me that even though whats going on can be scary my girl will be okay to go to her normal vet in the morning, saving me so much as my other animals have had to go to the ER within the last few months (so unlucky I'm ready to sage my home I swear or at least get a priest to bless my house or something literally anything) but I loved everyone I spoke to and they will definitely be my first choice for any emergency in the future. thank you read more

I got to speak with a doctor in less than 2 minutes AND I got to stay with my fur baby and watch as she got treated!!! THANK YOU!

Arrived early this morning and the staff was incredibly helpful and kind through my tough situation. Ultimately my girl didn't make it due to anaphylaxis, but the team was very communicative with her treatment and billing. I would highly recommend VEG, and if another veterinary emergency were to happen I would definitely come back. read more

Literally do not waste your time/money here. The unprofessionalism is ridiculous. Forgot to put a bandage on my cat, did not tend to my cats problem. Worst place I ever been to. Do not recommend. read more

The best vet ER I have ever experienced. They were so gentle and kind and sensitive when we brought our hamster, Marshmallow, in after a cat attack. Needless to say it didn't survive but the loving way they packaged him and even put a little fur in a tiny bottle and his little paw print on a card for us was above and beyond the call of duty. RIP marshmallow and thank you VEG. read more

Very unfriendly on the phone. Was having a panic attack because of a toxic ingestion . Felt that the doctor was unkind. Didn't really care. Not compassionate. I know some really kind vets and this woman is not one of them. Sorry. read more

Had to put my pet down unfortunately. They were very friendly and accommodating. Had a separate room to play with your pet before the final ordeal. read more

If I was able to give no stars I would. Took my dog in last night due to him vomiting, excessive drooling, lethargic, and no appetite. He is a 2 year old Dachshund. I was told he needed Xrays to rule out any foreign object obstructing his intestines which I agreed to. And that he needed some anti nausea medication, which was administered. Not once did the vet do a thorough exam on my dog. The vet never listened to my dog's heart, or pushed on his stomach. He was never given an IV, even though we stated that he hadn't been drinking water. When his temperature was taken there was blood mixed in with his stool that didn't even prompt any concern. Blood was never taken either. I was told that he basically had a bad stomachache. And that explosive diarrhea was on the way. And to give him psyllium husk and hurry the process along. Fast forward to this morning, we rushed him into his normal vet where he pooped nothing but blood all over my daughter's lap. And then stopped breathing. He had to be rushed into emergency surgery due to him hemorrhaging out and is now in the hospital. My vet isn't even sure that my dog is going to live. My dog ended up having parvo and HGE. My regular vet knew right away that he had a severe case of parvo. I'm beyond devastated that this clinic did not take what I was telling them seriously. They just kept telling us he probably licked a toad or ate something he shouldn't have. I called to complain about the negligence, was told someone would call back and still no phone call. Please be aware if taking your fur babies here. read more