Dishwasher repair a success! Clear communication and texting for appt scheduling. Friendly technician who got the job done quickly and had the part on hand (heat sensor). Reasonable price and easy credit card payment. Would definitely call Four Needs again! read more

I needed a dryer repair and fast for our screeching dryer that ended up stopping all together. I reached out on a Monday and they came out on Tuesday and took less than 45 minutes to assess and fix the problem. Carlo was great to coordinate with and Roger was a fantastic and respectful technician. I would highly recommend this company and we will be using them in the future for all of our appliance repair needs. read more

If you have an appliance that is even looking like it needs repair, I suggest you contact Carlo at Four Needs immediately. Why? Because these guys are so nice, professional, and reasonably priced they are bound to get to a point where they cannot take on any new customers. Don't confuse new with inexperienced, theses guys rock. Carlo was extremely prompt in responding to my initial inquiry and very pleasant to talk to. Alan came out EXACTLY when I was told he would - on a Saturday! Nice, honest, and very very fairly priced. The $ for the service call goes toward your repair (and why wouldn't you over buying new?) if you decide to proceed. One of my parts is going to take weeks to arrive, and instead of billing me for two service calls (more $ for them), Carlo suggested waiting until Alan could make 1 service call for less $. I will use Four Needs until the end of time. read more

My KitchenAid ice maker died and KitchenAid corporate told me replacement ice makers were back-orderered for 9+ months. I was advised all I could do is call a local repair place and I found Four Needs on Yelp. Carlo helped me identify a substitute correct part number to order a replacement. It's a long story, but this exercise took multiple communications between Carlo and me and Carlo was always kind and very responsive. I asked to send Carlo something for his time, but he declined. In reading other reviews and based on my own experience, it's evident Carlo puts the customers first and is extremely honest and fair with how he operates his business. I will definitely use Four Needs in the future whenever I have a more complex appliance repair need that I can easily not handle on my own. Thanks again Four Needs! read more

Prompt, efficient, fair price for two techs working for an hour to free and adjust my frozen freezer door.

Our dryer died and Alan came out to fix it. Very prompt, effective, and reasonably priced. Double-checked the gas hook up, too. Definitely would call them again for future repairs! read more

This is a business I want to support. I hired them to repair my Samsung refridgerator. The service technician, Roger, did a perfect job in less than an hour and charged one-third what Samsung quoted us. I couldn't believe I got away without paying more :) They demonstrated honesty, integrity, professionalism and Roger was very knowledgeable and pleasant to talk to. A shout out to this company, Any time I need ANY appliance repaired, I'll be doing my future business with them. I hope my review inspires many to support this small, local business. Great job! read more

Was overseas and had issues with my dishwasher and Four Needs came to the rescue at a fair price. I come home to the states and my refrigerator door breaks, Four Needs comes to the rescue and again at a fair price. Four Needs is my go to from here on out read more

Four Needs - Door latch - Appliances & Repair Near Me

I've used the services of this business once in the past, with an acceptable outcome, although at a higher price than other businesses that had performed the same work for me. I still chose to give them the opportunity to provide service again for a needed appliance evaluation/repair, and proceeded to schedule with them. In the course of having various communications with the office rep, I learned that their business practices are highly questionable, and clearly inconsistent with any other businesses I've worked with now or in the past: 1. Unlike all other reputable businesses, they sent an invoice for the planned service -- IN ADVANCE -- of the service to be provided -- which was even further annotated, incredulously, as "DUE UPON RECEIPT". When challenged, the rep claimed it was simply provided as a "courtesy" ??? Invoices are always sent consistent with the COMPLETION of a service -- certainly NEVER as a misnomered "courtesy". 2. They asked for my email address via the YELP website during communications; however, per my confirmation with a YELP rep, YELP does not allow personal emails to be passed via the app for security reasons and SPAM prevention, and therefore will remove any emails attempted to be transmitted via YELP communications. The rep then requested further communications via text. 3. The rep stated that they prefer to work with the tenants directly, rather than the owner or property manager; however, tenants (particularly single females) often do not want to provide their personal contact information (name and phone number) to unknown service personnel. I therefore provided my direct contact info via text, as requested by the office rep, and communicated with him accordingly via text throughout the scheduling process. 4. After coordinating with my tenant, I ultimately provided acceptable time windows -- which were the entire afternoons on several days next week. However, I was ultimately advised, incredulously, that due to my "opposition to their general operating procedures", no service would not be provided after all. And yes, with "general operating procedures" being that of sending due upon receipt invoices in advance of any service being provided; and, wanting a tenant's personal contact information in violation of the tenant's desired communication wishes -- even when I as the owner was fully communicative during the scheduling process -- I must agree that I am in fact in opposition to their questionable operating protocol. And I do agree that there would be no further benefit in utilizing their services now or in the future, given the multitude of other highly reputable and professional appliance repair services that are available. I have clearly wasted a substantial amount of my time in trying to schedule with this business, when I could have readily scheduled with another far more professional business, with more acceptable/traditional business practices, that are clearly respectful of a tenant's privacy. read more

I needed a dishwasher removed and another one installed. Alan removed my dishwasher and realized the one that was going to be installed (that I bought from a 3rd party) was damaged. He was so caring in showing me the damage and that it was a toss-up whether the dents would result in damage/leaks later on. He told me he personally wouldn't risk it. That was enough for me. So I ordered a new dishwasher from a different company and am returning the other one. Roger just installed the new one on Friday. He was amazing. So thorough. I love that I have a dishwasher again. He gave me some tips on how these new fancy ones work compared to my old one that I had no idea about. Also a shoutout to Carlo, who is the person I talked to about scheduling everything, which was a lot. He dealt with all of my changes and updates. read more

I first called Four Needs when the door seal on my 15-year-old Samsung washing machine tore. Since I had already diagnosed the problem, Carlos was able to quote me a price ahead of time. When I asked about having them address a vibration issue on the same visit, he steered me away from tackling that job because, from their experience, trying to fix it was more likely to make it worse than better. The technician who did the job was knowledgeable and efficient and didn't seem to mind me hanging around and watching while he worked. He checked his work and left the area clean before leaving. Since, then, they have returned to replace the water inlet valves on the same machine, and again the work they did was thorough and professional. Appliance repair these days isn't cheap, but for both jobs, the prices quoted were competitive. The people are Four Needs are conscientious and want to treat their customers fairly. I will definitely call them next time one of my home appliances rebels against me. read more

From the start of my 1st project to the 3rd project scheduled to be finished 5/16/2022 working with these guys has been great. No B.S. or extra upsells they keep it real and are honest, prompt and always letting you know what's going on with your project. I highly recommend these guys for price and prompt service and the best thing about all this is the way they were always accessible to answer any questions or concerns. read more

Fast response, courteous, and did a great job at my rental properties oven repair. Thank you!

They came out and replaced my icemaker the first time around and exactly as I wanted. This is what I expect from appliance repair. Thank you for helping us out. read more

Installed our new washer, responsive when we needed to reschedule due to delivery date changing and efficient!

I had the rat from h*** who chewed up my dishwasher hose twice! Both times the repairman showed up on time, and once even waited on me to get home. He was so efficient, even advising on what could be done to prevent this. (My hound finally earned her keep) and gave me a discount on the second service call. (Pity). I also had him come out and fix my ice maker. Got it done in record time for a great price. read more

Responsive and reasonably priced. We had a Samsung range with a weird electrical problem, now it is fixed. They were transparent about costs up front and got the job done quickly. read more

I just had my first experience with Four Needs and they were super professional the whole way through. I will definitely be going back to Four Needs for future repairs. read more

I like this company. Great communication, and Alan spent over an hour diagnosing my washer. (It was a tough problem.) I'll be working with them again. read more

They were incredibly polite, courteous, and did the job (installing our vent hood) well!

I have to say I was surprised to see I didn't have a review of Four Needs posted already. This is then 2nd time we have used them, both for our LG washer. The first time was about a year ago and we noticed a bit of water on the ground in front of our front load washer. Called Four Needs to come and fix it, thinking it would be a gasket replacement or something. Instead, the repair guy was honest and showed us where some clogging in drain holes was leading to a slight back up of water that was leaking out of the front. He cleaned it, showed us how to check the filter on the washer (ashamed to admit I didn't know it existed) and how to clean that and gave us some other tips to prevent any further back up and leaks. I think it ended up being $150 for everything, when a gasket would have been closer to the $300-$400 range. Flash forward to this week, and I'm running some laundry and all there is this strange grinding sound coming from the washer toward the end of the cycle and I noticed the clothes weren't as water free as normal after the spin cycle when putting them in the dryer. Didn't think much of it and went to put in the next load and the sound came right back and I could see the washer wasn't spinning at all. We assumed correctly that it was one of the motors (confirmed now by Four Needs tech). Was honest and said, hey, this thing is 13 years old, so we aren't looking at spending more than $250 to $300 on a repair, since we can get a new one for a few hundred more. Tech told me that it would likely be less than that, in the $220 range. He's fixing it now. Really have enjoyed our interactions with Four Needs and will definitely continue to call on them for appliance repair needs! read more

Where should I start? LOVE these guys! I rent my house and had my renters call and say the refrigerator was not cooling as it should. It ended up being that the door was just being opened and closed too much (grabbing those drinks!). Carlo kept in constant communication with me and had someone out within an hour. Alan diagnosed the problem quickly. They knew I was trying to take care of my renters and keep them happy and they didn't want me with frustrated clients on My hands. They are honest and go above and beyond to have a relationship with their customers based on honest, hard work and great communication. I will not go anywhere else and can't wait to refer them to friends. A+++++ experience!! read more

Our dishwasher broke for the first time since we got it and I reached out to Four Needs for assistance. They were quick to respond (on a Sunday!) and were able to resolve our leaking issue. I will definitely reach out to them the next time we need their help with one of our appliances. read more

I was able to get an appointment within a couple days of calling, and the technician was able to diagnose the problem very quickly

Last week my dryer stopped working. After looking online I realized that the belt might have fallen off. After more research I attempted to repair it myself but failed. I sent to a message to the four needs team and they were able to send someone out the same day. They explained everything to me and even factored in work that I already did into the price. It was a speedy and quick repair that removed the stress of trying to fixing it myself. I will be recommending the four needs team to my friends and revisiting them if I have any future issues. read more

Just had an excellent experience with Four Needs! Carlo was quick to respond to my Yelp message asking for help with a dishwasher repair. He worked tirelessly to fit us in during a busy time with many folks experiencing appliance issues after the infamous Snowmageddon here in Austin. The technician was prompt, spent 1.5 hours inspecting and cleaning the dishwasher components, and was able to resolve the issue without purchasing any new parts. All told, the experience was wonderful and I've found my new appliance repair company! read more

My fridge stopped working last week and Four Needs responded my request with a dispatch within a day. The technician is professional and he quickly narrowed down the problem to a failed mother board. He ordered the board and came to replace it today. Alan replaced the board, defrosted the freezer, and he even cleaned up my freezer. Nice and professional technician with reasonable price. Highly recommend Four Needs. read more

Professional. Punctual. Friendly. Awesome service. Alan did an awesome job of figuring out what was wrong with our refrigerator freezer. This was a same day request and job so we were very thankful to have him come through. read more

Carlo and Alan are great. I had gotten a first opinion that didn't seem right, and they immediately came by to perform a much more detailed inspection on my refrigerator. They got right to the problem and confirmed that the previous tech's solution (replace gasket and hinges) wouldn't have solve the problem at all. What's more, they proactively called Thermador for me to schedule a repair with the official service people (since my fridge was new enough that it could be covered by the manufacturer). This was something I didn't even ask them to do, but they did right by me as the customer even though it took money out of their pockets. I couldn't be happier with their services and will definitely use them again in the future. read more

Amazing!! Called after Thanksgiving when my Fridge went out. They fixed it same day and it $100 cheaper than anyone else.

Four Needs was the first to respond to the Request for Quote on Yelp (within minutes) for a technician to replace my vented range hood. Carlo offered the most economical estimate, and cooperation when my Home Depot order was delayed and required that we reschedule the installation. He sent Roger to handle the job, and he handled it quite well. All the while, Carlo (and later, Roger) conveyed confidence that they would complete the work to my satisfaction. I plan to call Four Needs again soon for dishwasher repair. read more

I had a problem with my gas stove on Thanksgiving day and frantically looked for a repair man to come out and look at it, since the burner was on and would not turn off. Alan returned my call right away and came to my house to make sure the gas was turned off and that we were safe. It turns out my old stove didn't have parts available for it from the manufacture anymore. Alan and Karlo went above and beyond to help me search for a part to replace the valve that was broken. They fixed my stove and I was able to use it for the holidays. I am so thankful to both of them! I will definitely keep Four Needs Appliance Repair on my speed dial for any future appliance issues. I would recommend them to all my friends and family! read more

Communication was great, service was great, advice was great, and cost was actually affordable. I was really stressing out a lot about a couple of different things due to bad experiences in the past and how much I might be charged by other companies, but the way things went with Four Needs was a huge relief! read more

Four Needs is the best! I was having some issues with my oven not properly heating. They got back to me in a timely fashion. Great communication, which is what you want! They also follow strict Covid19 guidelines which's wonderful since we are a high risk household. Felt very comfortable having someone outside our bubble in the house. If any of your appliances need some extra care Four Needs are your people! read more

Our garbage disposal decided to eat a washcloth (okay, I left it in the dishwater!) and choked on it. Four Needs sent out the nicest young man who not only cleared the disposal but fixed a nagging commode problem promptly, politely, and with a beautiful attitude. Great service, nice folks! read more

Carlo, the office manager, was super responsive in getting back to me, following up and getting a technician out to my house the next day, even though I contacted them late at night thru Yelp. My dishwasher had leaked onto my kitchen floor. The tech came out as scheduled and got my dishwasher repair/service taken care of and I no longer have a sink full of dirty dishes nor a floor covered in dishwasher water. They guarantee/warrant their work for 90 days, so I'm good to go if it leaks again in that timeframe. Jf you need appliance repair and don't want to sit around and wait for the more popular companies to free up some time, give Four Needs a try! read more

We have had Alan come out for two separate issues and couldn't be happier. He is so knowledgeable, patient and kind. I would highly recommend this company for your appliance repair needs. From the owner who fielded our calls to the service in our home, amazing. read more

I own a cleaning business so I have appliances go out pretty often with all the wear and tear. I have used several appliance repair companies over the years but not anymore. These will be the guys I call EVERY TIME! They were extremely communicative. Came the same day I called and fixed the issue immediately at a great cost. I am super super impressed. As a small business owner myself, I know how hard it is to be on top of things in this town. There is so much business and it's hard to keep everyone happy but these guys are doing great work. Bravo!! read more

The repairman came on schedule and spent quite a bit of time, including going to a store to get a replacement part. When the new part did not solve the problem, he took what would have been the charge for it and just billed us at the basic rate. He seemed very competent and explained that the repair we needed would be costly and probably not worth doing. His boss later called us to offer further service but we declined because we had decided to replace the appliance. read more

Four Needs is fantastic. I sent a request Friday evening before a holiday weekend, got a response on Saturday and booked an appointment around noon on Tuesday. Dishwasher fixed quickly and at a great price. read more