If you need a mechanic shop in Sonoma this is the place. Andy the owner is very kind and…read moreprofesional. He helped me when I was in a pinch. His staff were also all very kind. I heard other guest's say the same good thing's as I was waiting for my truck to be fixed. It's clear they care about their customer's. My sincere thank's to Andy and team. Amy

Feeling kinda ripped off by these guys. Had a drain in the battery, took my car there and they…read moresaid that I needed a new battery. I had just purchased one a few days prior, but they said it was defective, and they would return it for me and replace it. It's possible right? I told them I needed a diagnostic and that the battery was new. They never ran the diagnostic, but instead charged me over $200.00 for getting another battery and putting it in. I could have, (and previously did), done that myself. Meanwhile, my car continued to have starting problems because they did not take the time to find out what the real problem was. Which is why I took my car there in the first place. Find another mechanic.

Needed a smog test. They were able to accommodate my walk-in and out the door in 30 minutes.read more

Jeff and Mike have provided years of really great service to each myself and husband, my parents…read moreand our college age daughter. Prompt, honest and always fair priced. They are a true old fashioned business which we totally trust with our vehicles.

I wholeheartedly recommend PACIFIC RIM ! The folks there are…read moreprofessional and very honest which is hard to find these days especially impressed with Jason if you want honesty and reliability PACIFIC RIM is your place

I've been using Pacific Rim for years now and have had great service at a good price. From the…read moreinitial telephone call with Shannon to her call back with the quote, I've been well taken care of. My Hyundai Sonata is even happier than I.

Customer service was great. I was in n out in 20min or less. No appointment was needed. Drove right…read moreup and had zero issues.

This was my second time taking my car to family auto for a smog check…read more Just like the last time it was quick and easy. No Frills. Thanks!

Its been a while since I used them, but they were good at diagnosing and fixing an electrical…read moreproblem I had. I was changing my battery and put it in backward. Of course I blew out something. I thought it was a circuit board, but after having it towed there (thanks CSAA) they simply replaced one fuse. Problem solved. I thought I had totalled my 2010 CRV. Thankfully not. They were professional, and didnt try to upsell me on unnecessary repairs. They could have, and I would have believed them. But they were honest, quick and professional.

High school cross country camp trip to Tahoe, brakes done by another national brand failed to do…read morethem correctly. Frank noticed the four kids and a truck having troubles. Put it on the rack and diagnosed our challenge and allowed us to switch vehicles in the parking lot to continue our journey to Tahoe. Shops like this are rare for their honest work. Thanks again Frank for your help in a pinch.

Great service, fast & efficient. I didn't have an appointment, and only had to wait 5 minutes, then…read moregot my car done within 10 minutes. Thank you for making it quick and painless.

They respond to my message quick. All the staffs are very friendly and professional. The price is…read morereasonable. Service is quick and on point. The waiting room has comfortable chairs and water. I didn't even warm up the seat before my car is done. I will definitely go to them again if I need a smog test.

We had locked our keys in the car and contacted Geico for someone to come out and open the car…read more They arrived in about 5 minutes and unlocked the car in under a minute. This was premium service provided by Keith "Corpsman" McKelvey. Thanks for the help!

I called and checked in with the shop to see if they had room to do a smog test on my truck, and…read morethey said come on down and they would take care of it, and that's exactly what happened! I don't think you could get faster/better service than that! No nonsense, not expensive, and easy. Thank you!!

This place took really good care of mee! They went and…read morebeyond. I didn't have to worry The my battery and installed it within the time they serve me some Turkish tea. It was so delicious. It was refreshing just from coming from another place from a bad experience! Across from the jiffy lube! Me coming here was like a piece of heaven!N you look up in the in the top of the building and there's lights which really got my attention as soon as you walk in everybody is so well dressed you would not believe that it is a repair shop. The men here are very very gentleman and they offered to help right away without hesitation. I am coming from Fresno so coming out here in a different town was very hard for me to find help! I cannot express how grateful I am for him to fix my car and get it running for me. Arif the owner pleasantly surprised me on what a customer service looks like awesome

I did not expect to be writing a review of Palo Alto Auto Care, but here we are! After a drive down…read morefrom San Francisco I simply made a stop at an ARCO gas station in Palo Alto. Underneath my car was a puddle, and I saw fluid some dripping from my car itself. I wasn't sure if the dripping was from a splash of driving through the puddle, but it persisted. Luckily at about the same time one of the guys from Palo Alto Auto Care walked by and told me my car was leaking coolant, and it would not be safe to drive. The dripping did not stop - it was definitely my car... yikes! Since his shop was behind the gas station, he offered to take a look to see the source of the leak. No conditions, it was more of a friendly offer. They couldn't view the problem by opening the hood, so they spent more time to raise up the car to better examine it. The reservoir had a crack, but he suspected the root cause was 90% likely from another part. Luckily both could be ordered and worked on that day. A few hours later my car was back in working order. While my wallet was lighter (and I didn't really have an opportunity to shop around), the price for parts/labor seemed reasonable at least compared to what I know I would have been charged from a dealer shop. I walked out more feeling "lucky in being unlucky." The guys there really saved my bacon - had I drove off disaster could have ensued, or at least paying for an expensive towing and worse repair from damage. Even though car repair is their business and it makes sense they would notice problems, I feel more like they were good Samaritans. (quite professional good samaritans no less!)

I brought my truck in for an alignment and was impressed by the professionalism of the team. Both…read moreMike at the counter and the owner, Al, were straightforward and honest. The work was completed efficiently and without any issues, and the pricing was fair. I plan to return in the future and will gladly recommend this business to my family and friends.

There is a mechanic that works at this location that has ripped plenty of people off in the past…read more His name is Jesse C, he stole over 4K from my family. He was suppose to do some work on our Jetta. We paid him up front for the work. He kept the money and never even touched the car. Avoid this place at all cost if Jesse is still working at this location.

Was really impressed by the SafeBuy service - the most important thing was a felt that the guy…read more(sadly, I didn't catch his name) was on my side - as he put it, it's not his job to make people happy, but to tell the truth. Buying a used car is always a bit nerve-wracking, but I was pretty confident that our recent pick was a good one. Still having a pro (and he seemed to be a real pro) pick over every last detail, rummage through the details of the OBDII logs and tell me a pretty complete story of what had happened in it's history. Better still, we got a test drive together and I saw him put the car through its paces (brakes, acceleration, steering) in a way I wouldn't have know how to. Really helped me buy, and it's been a great car (so far!)

I definitely recommend Eran's service! He was prompt, professional and helped me achieve a peace of…read moremind that is priceless!